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Pheasant Run Resort and Convention Center

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Pheasant Run Resort and Convention Center
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713 Reviews from our TripAdvisor Community

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Showing 713: English reviews
San Diego, California
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Friendly and kind staff members throughout entire resort! Wonderful pools, jacazzi, sauna, Jabalaya restaurant, outdoor fire pit with s'mores, clean and well-kept grounds, golf course, clubhouse bar, Terrace Cafe, rooms, Koi pond, creek running through property and landscaping. We thoroughly enjoyed our stay and I would highly recommend for families for families, couples and business travelers. High-speed Wi-fi connection!!

Helpful?
Thank Kathy M
Aurora, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Needing a quick stay cation we chose Pheasant Run. It was a perfect fit for us and our 7 year old. At check in we were upgraded to the Honeymoon Bi-level suite, which was the right configuration for us. Adults upstairs, son downstairs. We had a great view of the pond and fish and the 17th hole. It was convenient... More 

Helpful?
1 Thank Colleen1169
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you for taking the time to review our resort. I am very happy to hear that your family enjoyed your staycation with us! We are always changing up our weekly activities and adding more great things to do. Check our website for some fantastic specials and a list of our events. Hope to see you again soon! More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There was a DJ acting as a cruise director playing pounding loud music as she ran around with her microphone which was also too loud and just so annoying! We felt like we were at some camp where the director was constantly holding relay races for both adults and children, cannonball contest, and song requests. No way could we enjoy... More 

Helpful?
2 Thank Bamasu
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

I am so sorry that our Splash Bar experience was not what you were wanted for your getaway. As we our a family-friendly resort, we do our best to offer activities throughout the day to keep everyone entertained, whether they be children or adults. In the Summer, we take advantage of the beautiful weather and have a DJ outside to... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

I recently attended a convention with over 1000 people. The breakfast, ice cream parlor etc were only available on Friday & Saturday. There did not seem to be enough staff to accommodate that many people. The housekeeping staff responded promptly and so did maintenance. Pam at the bar/restaurant near the pro shop was great! She was bartender/wait staff/server and did... More 

Helpful?
Thank Linda E
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you so much for your review. I am glad our housekeeping and Maintenance teams were able to respond to your needs quickly and that Pam left you with a great impression. We will definitely share your praises with them and discuss your critiques so that we can improve for the future. More 

Oshkosh, Wisconsin
Level Contributor
88 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Although the beds were comfortable and the room was clean, there are several negative things to say about my recent stay at Pheasant Run. The minor problems such as no towels is something I can deal with, but unsafe conditions in the bathroom with no grab bars nor any sort of rubber tub mat are not something I could ignore... More 

Helpful?
Thank grandmaoffour
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you so much for taking the time to provide us with a review of your recent visit to the Resort. In review of our accommodations we have found that while we are compliant with the requirements as set by the ADA we recognize that some areas we may be able to exceed those expectations. In our plans for the... More 

Chiang Rai
Level Contributor
80 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

For a large golf resort and convention center, this place needs a lot of help. With an onsite convention of over 1000 people, one would think the hotel would keep food and lounge service open past 10:00 p.m. to accommodate its guests. Rooms are decent, but nothing special. The hotel and conference center could use some updating and maintenance. The... More 

Helpful?
Thank marcuscromwell
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you so much for taking the time to provide us with your feedback. I apologize that we did not meet your expectations while you were with us. Although not all of our food and beverage outlets remain open late, Jambalaya and Clubhouse Lounge are both open until 1 am several days a week to meet the needs of our... More 

Travelers are raving about these Saint Charles hotels

Lac Seul, Canada
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here for a Fishing Sports SHOW as an Excibitor. The conference hall was apart of the hotel. They have a full service hotel and I enjoyed my stay. The rooms were very spacious and had great nights rest.

Helpful?
Thank Eugene C
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you so much for your review! I am glad you enjoyed staying with us and I hope you will join us again sometime soon. Be sure to check our website for fantastic deals and packages. More 

Chicago, Illinois
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice, very big resort. Our room was clean but the Windows were all fogged up, that made it difficult to admire our view from a top floor, we were there on a Thursday and there was threats of bad weather, never happened ...but they closed the indoor/outdoor pool for this reason, the atrium pool was open but we were looking... More 

Helpful?
1 Thank 5Elizabeth7
Pheasant R, Front Office Manager at Pheasant Run Resort and Convention Center, responded to this review

Thank you for the great review! It is great that you were able to take advantage of our breakfast buffet; it really is a fantastic deal and the food is delicious. Our weekends are jam-packed with activities, including our summer splash bar and pool-side DJ. However, our recreations team is planning a ton of weekday activities for our guests, which... More 

Berryville, Virginia
Level Contributor
71 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I came to the resort as part of a conference of about 200 hand weavers. We stayed in the tower and our room was large and comfortable. The banquet rooms and classrooms provided were just what was needed, and we took advantage of the outdoor pool in the early morning for exercise - there are no lap lanes but I... More 

Helpful?
1 Thank Melissa D
Eden Prairie, Minnesota
Level Contributor
98 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Golf Course at Pheasant Run was a good challenge. Most holes have mature trees lining the fairways. Water hazards are subtle - the ones that cross the fairway are hard to see without a GPS or a careful look at the scorecard. Fairways and greens are well-maintained. Greens are large. Traps have good sand and are also well-maintained. Pin... More 

Helpful?
Thank FlyerInMinn
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf course
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access

Additional Information about Pheasant Run Resort and Convention Center

Address: 4051 East Main Street, Saint Charles, IL 60174
Location: United States > Illinois > Saint Charles
Price Range: $121 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pheasant Run Resort and Convention Center 3*
Number of rooms: 293
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Also Known As:
Pheasant Run Hotel Saint Charles
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