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Quality Inn & Suites

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1600 E. Main St, Saint Charles, IL 60174 (Formerly Holiday Inn Express)
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1 room 1 adult
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Quality Inn & Suites
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89 Reviews from our TripAdvisor Community

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Ottawa
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My reason for picking this location was because for each review of the facility the manager wrote a reply or responded in kind to the comments or criticism. The staff was friendly and very responsive to my request for directions and assistance. Facility is bright and cheerful and clean.

Helpful?
Thank John V
Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I spent one night at this hotel last week. Previously, I stayed at another Quality Inn in the Chicago Suburbs, so wasn't expecting too much. This motel is very attractive, clean, and the staff is outstanding! Lourdes, Lisa, and Rupa (employees of the Quality Inn) were extremely friendly, welcoming, and accommodating!! I had a king-size, jacuzzi suite on the first... More 

Helpful?
Thank Susan G
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Susan Thank you so very much for taking the time to write about your experience at our hotel. I could not agree with your assessment more that you found the hotel as "the CLEANEST and FRIENDLIEST place" that you have ever stayed in. Our staff works hard every day to help ensure that our guests have a wonderful stay... More 

Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 1, 2016 via mobile

Stayed for two nights and hoped that the Quality Inn reputation would carry on. We had the "jacuzzi suite" and the cost was a bit more but understandably accepted. First of all, on the first night the jacuzzi didn't give you enough hot water to enjoy it. It was below freezing outside and we looked forward to a "hot tub."... More 

Helpful?
Thank Robert R
Qistc, General Manager at Quality Inn & Suites, responded to this review

Dear Robert Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Travelers are raving about these Saint Charles hotels

Green Valley, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 13, 2015

We returned to this Quality Inn and Suites, which is our favorite hotel in St. Charles, IL to enjoy visiting our local family members again. When we arrived we enjoyed stepping into the elegantly decorated Lobby, which has been a beautiful location to greet and gather with our family members who came to see us. (It was so exceptional that... More 

Helpful?
Thank patw3s201patw
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Mrs Wood , Thank you for the 5 star review of Quality Inn & Suites! We can not thank you enough for your kind and encouraging words regarding our hotel and staff. It is our utmost priority to make our guests feel warm and welcome during their stay and it sounds like we succeeded! We are delighted that you... More 

Algona, Iowa
Level Contributor
101 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed November 30, 2015

This is our second time staying at this property. We were there only one night this time. Check in went smoothly and desk clerk was efficient. Our room was on the back side of the property facing the courtyard and was very quiet. The bed was quite comfortable and clean. Breakfast was the usual fare. It was nice to be... More 

Helpful?
Thank Rita P
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Rita Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are so sorry to see you did not enjoy your overall experience with us and regret you found our level of... More 

Fennville, Michigan, United States
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 23, 2015

Stayed two nights at the Quality Inn & Suites in St. Charles, IL. Hotel was very clean, friendly staff and reasonably priced. St. Charles is full of great restaurants and unique shopping and Quality Inn is centrally located for all the fun. Nicely stocked breakfast buffet with several hot items. Had never stayed at a Quality Inn before. We were... More 

Helpful?
Thank Jeanie N
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Jeanie Thank you for taking the time to write us regarding your recent stay with us at Quality Inn & Suites in St. Charles, IL. We are pleased that you experienced our excellent customer service during your stay. We pride ourselves with fresh clean rooms and our delicious hot breakfast buffet. We look forward to seeing you again in... More 

Grayslake, Illinois
Level Contributor
2 reviews
5 of 5 stars Reviewed November 3, 2015

After the fallout from previous hotel, I called in around 11pm and the staff was really nice, helpful & friend. The room are very clean and the bed are nice. Lobby is clean and nice. I did not imagine this Quality Inn & Suites has such nice quality place for a good price. Breakfast area is spacious and TV. They... More 

Helpful?
Thank Zhi A
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Zhi A Thank you very much for taking the time to write about our hotel, and how "very good" you found everything. I am certainly glad that you found in us a clean place to sleep and shower, and hope you were able to enjoy some of our other amenities like our complimentary hot breakfast. We very much appreciate... More 

Illinois
Level Contributor
203 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed November 2, 2015

We had a nice stay. Our room was clean and quiet. Nothing outstanding, but an ok hotel. Breakfast was good and had omlets and sausage. No complaints! Wish there was an indoor hot tub, but you can't have everything.

Helpful?
Thank Lenajean
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Lenajean , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!... More 

Sister Bay
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 23, 2015

Friendly front desk staff, plus spotlessly clean and very attractive lobby got our visit off to a good start. Although we had a long track to our room, when we got there, the bed was super comfy with a brand new mattress, a small kitchenette, lovely bathroom, and well appointed room, clean and nicely decorated. And all for $69. It... More 

Helpful?
Thank NorthwoodsWoman2013
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Sister Bay Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to... More 

Waukegan
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 18, 2015

Clean rooms, NEW mattresses, it appears that they are/have been updating. It was quiet all night, I slept very well! Enjoyed the FREE hot breakfast with lots of items to choose from. Close to shopping (the mall) and many restaurants. Easy access to the Interstate. The staff is very professional (Thanks Lisa!) and accommodating. I couldn't ask for much more.... More 

Helpful?
Thank L W
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Guest , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!... More 

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