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Quality Inn & Suites

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93 Reviews from our TripAdvisor Community

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Showing 93: English reviews
Level Contributor
16 reviews
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for a busy visit to our two families, we arrived from Dubai. Breakfast was good, room clean and comfortable. Staff helpful when we needed something. No complaints, and location is good, easy access to I90 and Woodfield mall if you need something.

Helpful?
Thank Bryan T
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Bryan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Illinois
Level Contributor
104 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a large but bit 'tired' hotel property located right on Route 64 and one mile from downtown St. Charles...interior entrance so safe...large property...stayed one night for a wedding...room was decent size but smelled a bit 'musty'...main complaint is no elevator...so you have to carry luggage up one flight of stairs...fortunately only two stories high so not that difficult... More 

Helpful?
Thank Davidfromllinois
Qistc, General Manager at Quality Inn & Suites, responded to this review

Dear David, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Elevator is coming soon and lot more updates are on the way. Your satisfaction is important to us and we will be using... More 

Indianapolis, Indiana
Level Contributor
195 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed June 11, 2016

Stopped over night at this hotel. Average amenities. Looks better from outside than in, but it is reasonably comfortable. Rooms a little small, bathroom OK, long walk to some rooms, close to restaurants on Main St..no complaints, breakfast is fine. No complaints. Would probably stay again if in the area

Helpful?
Thank saltsy372
Albertville, Alabama
Level Contributor
136 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed May 23, 2016

I stayed here for business recently. I chose the Quality Inn instead of the Best Western across the street because Quality Inn has indoor entrances to the rooms. Otherwise they seemed similar from the online descriptions. The room was spacious and clean. However, there was no closet. There was a fridge and a microwave. There is no elevator, but my... More 

Helpful?
Thank drj999999
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Drj, Thank you for taking the time to provide us with a most EXCELLENT description of your visit and stay with us at The Quality Inn & Suites, St. Charles, IL. We all certainly agree with you that the hotel is..."Very clean, quiet & comfortable." The staff, in all departments, takes their responsibilities seriously and are committed to providing... More 

Bartlett, Illinois
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 7, 2016

My reason for picking this location was because for each review of the facility the manager wrote a reply or responded in kind to the comments or criticism. The staff was friendly and very responsive to my request for directions and assistance. Facility is bright and cheerful and clean.

Helpful?
Thank John V
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear John Thank you so much for your wonderfully kind words about our hotel, staff and the manager. It was very gratifying to read that the friendliness and service of the staff were your most notable highlights. Each team member strives daily to make our guests feel most welcome and provide EXCELLENT service, and it is most satisfying for me... More 

Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 25, 2016

I spent one night at this hotel last week. Previously, I stayed at another Quality Inn in the Chicago Suburbs, so wasn't expecting too much. This motel is very attractive, clean, and the staff is outstanding! Lourdes, Lisa, and Rupa (employees of the Quality Inn) were extremely friendly, welcoming, and accommodating!! I had a king-size, jacuzzi suite on the first... More 

Helpful?
Thank Susan G
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Susan Thank you so very much for taking the time to write about your experience at our hotel. I could not agree with your assessment more that you found the hotel as "the CLEANEST and FRIENDLIEST place" that you have ever stayed in. Our staff works hard every day to help ensure that our guests have a wonderful stay... More 

Cleveland, Ohio
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed January 1, 2016 via mobile

Stayed for two nights and hoped that the Quality Inn reputation would carry on. We had the "jacuzzi suite" and the cost was a bit more but understandably accepted. First of all, on the first night the jacuzzi didn't give you enough hot water to enjoy it. It was below freezing outside and we looked forward to a "hot tub."... More 

Helpful?
Thank Robert R
Qistc, General Manager at Quality Inn & Suites, responded to this review

Dear Robert Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More 

Travelers are raving about these Saint Charles hotels

Green Valley, Arizona
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 13, 2015

We returned to this Quality Inn and Suites, which is our favorite hotel in St. Charles, IL to enjoy visiting our local family members again. When we arrived we enjoyed stepping into the elegantly decorated Lobby, which has been a beautiful location to greet and gather with our family members who came to see us. (It was so exceptional that... More 

Helpful?
Thank patw3s201patw
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Mrs Wood , Thank you for the 5 star review of Quality Inn & Suites! We can not thank you enough for your kind and encouraging words regarding our hotel and staff. It is our utmost priority to make our guests feel warm and welcome during their stay and it sounds like we succeeded! We are delighted that you... More 

Algona, Iowa
Level Contributor
111 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed November 30, 2015

This is our second time staying at this property. We were there only one night this time. Check in went smoothly and desk clerk was efficient. Our room was on the back side of the property facing the courtyard and was very quiet. The bed was quite comfortable and clean. Breakfast was the usual fare. It was nice to be... More 

Helpful?
Thank Rita P
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Rita Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are so sorry to see you did not enjoy your overall experience with us and regret you found our level of... More 

Fennville, Michigan, United States
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 23, 2015

Stayed two nights at the Quality Inn & Suites in St. Charles, IL. Hotel was very clean, friendly staff and reasonably priced. St. Charles is full of great restaurants and unique shopping and Quality Inn is centrally located for all the fun. Nicely stocked breakfast buffet with several hot items. Had never stayed at a Quality Inn before. We were... More 

Helpful?
Thank Jeanie N
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Jeanie Thank you for taking the time to write us regarding your recent stay with us at Quality Inn & Suites in St. Charles, IL. We are pleased that you experienced our excellent customer service during your stay. We pride ourselves with fresh clean rooms and our delicious hot breakfast buffet. We look forward to seeing you again in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
We have just completed a lobby and breakfast room remodel. Welcome to the Quality Inn & Suites St. Charles! The moment you enter our newly renovated lobby, you are welcomed into a unique hotel with a mix of contemporary design and charming traditional ambiance complimented by personalized service and contemporary amenities.The Quality Inn & Suites St. Charles is located in the scenic Fox River Valley near many attractions such as the Kane County Fair Grounds, Fox Valley Ice Arena, Nobel Fool Theater and the Kane County Cougar s Baseball Stadium to name a few. In addition, we are approximately 2 miles west from the quaint shops, & numerous restaurants that downtown St. Charles has to offer. Business near by include, ConAgra Foods, Power Packaging, Siemens, Fermi Lab National Headquarters and Ball Horticultural. Our newly renovated St. Charles hotel features 122 guest rooms, two meeting rooms with 1,500 square feet of total meeting space, free wireless high-speed Internet access, and a seasonal outdoor pool. In addition, guest laundry & same day valet laundry services, a 24-hour business center, 24 hour fitness center and our complimentary Express Start breakfast bar served every morning 6 AM to 10 AM featuring Holiday Inn Express signature cinnamon rolls, rotating hot items & much more! Visit St. Charles, IL and Stay Smart at the Quality Inn & Suites. ... more   less 

Additional Information about Quality Inn & Suites

Address: 1600 E. Main St, Saint Charles, IL 60174 (Formerly Holiday Inn Express)
Location: United States > Illinois > Saint Charles
Price Range: $83 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago-St. Charles Hotel Saint Charles
Holiday Inn Saint Charles
Saint Charles Holiday Inn
Hotel Style:
#4 Business Hotel in Saint Charles
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