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BEST WESTERN Inn of St. Charles

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329 Reviews from our TripAdvisor Community

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Showing 324: English reviews
Texas
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

We booked because the photos showed a hotel, but this is a motel with the room doors opening to the parking lot. We were assigned a smoking room, which did not work for us. Despite having a pre-paid reservation, the staff was gracious and refunded our money. If you are okay with a motel-style facility, the staff here is terrific.

Helpful?
Thank Beaucoupdetravel
Peshtigo, Wisconsin
Level Contributor
6 reviews
5 of 5 stars Reviewed 6 days ago NEW

Older,yet very well maintained motel. Manager a front desk very nice and friendly. I liked room had refrigerator, larger than most flat screen tv. Internet worked well. Breakfast in am was decent, Every was very clean in this motel.All in all a decent place to stay at a very reasonable price. I would definitely stay here again if I am... More 

Helpful?
Thank Tom B
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear Tom B WOW! Thanks for your 5 star review. We appreciate all of the wonderful compliments you shared with our other travelers. Thanks for the compliment regarding how well maintained our hotel is, we take pride in our appearance and appreciate when a guest notices our efforts. Thanks for the positive mention regarding our guest room amenities (large flat... More 

Chicago, Illinois
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Best Western St. Charles was very clean and well managed. Room was spacious well appointed for a mid priced hotel. Overall a wonderful value. Breakfast was included and offered decent variety and was fresh. Hotel neighbors were quiet. Location very convenient. Would return.

Helpful?
Thank Steve G
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear Steve G. Thank you for your review. First I would like to say thank you for all the awesome comments you shared with our trip advisor community. Thank you for the compliment regarding our “very” clean and “well” managed hotel. You can’t imagine how much those words mean to us. We really work hard on our appearance and compliments... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

I find the Chicago area obnoxiously crowded, busy, expensive. This motel was a welcome surprise, with a great restaurant right next door, The Colonial. The staff at the Best Western was competent, helpful, friendly, professional. The room was affordable, large enough, well furnished (and everything worked well), clean, effectively refurbished. Air quality was good and the bed was very comfortable.... More 

Review collected in partnership with Best Western

Helpful?
Thank 47Tumbleweed
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear 47Tumbleweed Thank you for your review. I appreciate you taking the time to let us know about your experience. We strive to provide excellent service to our guest. I would like to take this time to say thank you for giving us such a wonderful compliment regarding our clean large guest rooms, guest room amenities, comfortable bed, and the... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Beware...this is a motel...not a hotel . We were supposed to stay 2 nights. The wash clothes were dirty and a cricket was in our air conditioner unit !! Really really bad and my husband thinks the owners LIVE there. We stayed one night only because it was going on midnight when we arrived ... we complained to the hotel... More 

Helpful?
Thank MaryHofmann
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear MaryHofmann, Thank you for your feedback. First I would like to offer an apology regarding your experience. I am deeply saddened by the fact that you did not enjoy your stay at our hotel. Our goal is always to provide a great stay for our guests and that we failed you in that regards is always very disheartening to... More 

indiana
Level Contributor
145 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Clean room with functioning ac. Nice updated bathrooms but bedding was thrifty and interior rooms need to be updated. Convenient location. Part of hotel is still a motel and the other part that's is enclosed the exterior door are not locked so anyone could come in.

Helpful?
Thank pastabean
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear pastabean, Thank you for your review and feedback on what you enjoyed about your last visit to the Best Western – St. Charles. Thank you very much for your positive feedback. We appreciate you taking the time to compliment us on the clean guest rooms and updated bathrooms, and it is always exciting to read that a guest noticed... More 

Lincoln Park, MI, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

The room was clean, very friendly service, very accommodating staff both morning and night. The pool was clean and heated. Breakfast was okay. The hotel could use a larger eating area and maybe some benches/chairs outside as it was a beautiful weekend, but all in all we would consider staying here again when in town.

Review collected in partnership with Best Western

Helpful?
Thank Angela K
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear Angela K, Thank you very much for your feedback. Your review is a highlight of what we want all our guest to mention in reviews. Our clean guest rooms, excellent breakfast, but most important, our customer service (staff) was very accommodating. We are extremely happy that you choose the Best Western – St. Charles, for your lodging needs. We... More 

Des Moines, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

First of all.... this is a "Motel" not a hotel. Rooms are accessed from the parking lot. The products used to freshen-up the room was disgustingly overbearing. The "breakfast included" was a joke. There was capacity for around 6 people. I had no intentions of eating there. The price of the room $99.00 (tax incl.) was a complete ripoff. This... More 

Review collected in partnership with Best Western

Helpful?
Thank Mark G
Level Contributor
3 reviews
4 of 5 stars Reviewed July 16, 2016 via mobile

The room was clean and modern, the staff was very helpful, and they have a cute little pool. And don't miss the breakfast, it will be more than you'd expect! We will return next time we come for a visit.

Helpful?
Thank Christine D
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

Christine D Thank you for your positive feedback. We were thrilled to read such a great compliment regarding our clean and modern guest rooms. It is always exciting to read that a guest found the staff to be very “helpful’. We take pride in our hotel and guest satisfaction is very important to us. I will make sure to pass... More 

Nashville, Tennessee
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 15, 2016

I have stayed at this property several times over the last few years. My complaint has always been the property was outdated by about 10-15 years. I stay because the location is exactly where I want to be. They now serve a hot breakfast and have upgraded the exercise equipment. I believe the rooms are going through a rework as... More 

Review collected in partnership with Best Western

Helpful?
Thank DrEECS
Arpit P, Manager at BEST WESTERN Inn of St. Charles, responded to this review

DrEECS Thank you for taking the time to write such a thoughtful and kind review. I cannot tell you how much we appreciate you taking the time to give our hotel such high praise. It is always exciting to read that a guest noticed the upgrades that the property just recently underwent. I am happy to report that we are... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Restaurant
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
In addition to unbeatable value, and a great location at this St. Charles hotel, enjoy a complimentary local shuttle for groups of six rooms or more to the best the area has to offer. Explore historic downtown St. Charles. Shop to your heart's content at the Kane County Flea Market, Geneva Commons, Fox Valley Mall and Aurora Chicago Premium Outlets. Press your luck at Hollywood Casino in Aurora and Grand Victoria Casino in Elgin. Explore the Kane County Fairgrounds, Funway Entertainment Center and Pottawatomie Park. Attend special events, like the bi-annual Toy Show, Jukebox Show, annual Scarecrow Festival and more - all very popular with locals. Your St. Charles vacation experience is customizable to your interests when you stay at the BEST WESTERN Inn of St. Charles.After a full day out on the town, head back to this St. Charles BEST WESTERN for rest and relaxation. Each comfortable guest accommodation here offers complimentary high-speed Internet access, cable television with HBO(R), a microwave, refrigerator and all the comforts of home. Whirlpool rooms are also available upon request. Other amenities at this St. Charles hotel include complimentary Hot Breakfast with free newspaper each morning, plus a fitness center and an on-site outdoor heated Pool open seasonally. Please note there are no elevators at this hotel, so please request a downstairs room, if needed. ... more   less 

Additional Information about BEST WESTERN Inn of St. Charles

Address: 1635 E Main St, Saint Charles, IL 60174-2372
Location: United States > Illinois > Saint Charles
Price Range: $84 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — BEST WESTERN Inn of St. Charles 2*
Number of rooms: 52
Reservation Options:
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Also Known As:
Best Western Saint Charles
Saint Charles Best Western
Hotel Style:
#1 Best Value Hotel in Saint Charles
#2 Romantic Hotel in Saint Charles
#3 Business Hotel in Saint Charles
#5 Family Hotel in Saint Charles
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