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Holiday Inn Express & Suites Chicago West - St Charles

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Traveler (13)
Room & Suite (13)
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Overview
  • Excellent29%
  • Very good22%
  • Average16%
  • Poor17%
  • Terrible16%
1 week ago
“Comfy and Pleasant But Don't Get Your Hopes Up for Breakfast”
Feb 1, 2018
“happy with my stay”
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (148)
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21 - 25 of 147 reviews
Reviewed September 4, 2016

Place is under construction. Screws and debris all over parking lot. No lock on door from outside, so it's very insecure. Drywall dust all over including on chairs and tables in breakfast area. Walking out unsecured side door there were cig butts all over and...More

Thank cleve608
Response from Jeff J, Manager at Holiday Inn Express & Suites Chicago West - St CharlesResponded September 9, 2016

Dear guest, Thank you for taking the time to provide feedback of your recent stay. These issues will be addressed with the contractor and his employees immediately, I am sorry you had to witness those conditions. We hope to be a much cleaner property when...More

Reviewed August 26, 2016

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Review collected in partnership with Country Inns & Suites By Radisson
Reviewed August 17, 2016

When booking we were not told that this place is under total renovation, supposedly will be Holiday Inn Express when the remodeling is completed. Dust all over the hallways, pool torn out, exercise equipment in the eating area, computer desk out of order, plywood sheets...More

Thank Andrew v
Response from Jeff J, Manager at Holiday Inn Express & Suites Chicago West - St CharlesResponded August 19, 2016

Dear Andrew, My sincerest apologies for the dissatisfaction you encountered while staying with us during our renovations. It is our desire to ensure that every guest staying with us is truly satisfied with their stay no matter what the circumstances may be and I am...More

Reviewed August 10, 2016

We have stayed here many times before but not in a while. Their website said the construction would be done on July 31. We booked our room for July 30. We expected a little dust outside as it was the last day before construction ended....More

Thank carbobdoo
Reviewed August 5, 2016

Under major renovations. The place was a mess. And you could not use pool, hot tub or fitness room. Defiantly not a place worth $115 a night!!! Booked the room and know where did it state that the place was under renovations. I stay at...More

Review collected in partnership with Country Inns & Suites By Radisson
Thank Kyle A
Response from Jeff J, Manager at Holiday Inn Express & Suites Chicago West - St CharlesResponded August 6, 2016

Dear Kyle, I am very sorry you were not informed about the renovations taking place and the closure of several amenities. We should have thoroughly communicated with you prior to your arrival so you were well aware of the project taking place, I sincerely apologize...More

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About
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Business Center with Internet Access
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Center with Gym / Workout Room
Pool
Indoor pool
Details
Price range
$107 - $201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$107 - $201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (13)
Room & Suite (13)
Dining (7)
Pool & Beach (1)
Business Center & Event Rooms (1)
Questions & Answers
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Robyn K
November 4, 2016|
Answer
Response from carbobdoo | Reviewed this property |
Sorry but I don't know if there is a washer/dryer. Maybe you can call the hotel and ask. Also ask if they are done with their construction
0
Votes
Room Tips
"The ice machine is near the elevators and it is not quiet."
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"Everywhere in Hotel was clean well-lit"
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"stay away until the construction is completed"
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"Don't stay here"
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