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Country Inn & Suites By Carlson, St. Charles

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Country Inn & Suites By Carlson, St. Charles
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133 Reviews from our TripAdvisor Community

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Showing 132: English reviews
Austin, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I thought the place was closed when I arrived to check in. There were only a couple of cars in the parking lot and the construction looked like it was stalled for months. When I check in the computers were down and my reservation was written on a torn out piece of paper from a spiral notebook (though I was... More 

Helpful?
Thank fitzrob
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We hope that the renovations will bring major improvements so that our guests will have a much better experience... More 

Travelers are raving about these Saint Charles hotels

Batavia, Illinois
1 review
1 of 5 stars Reviewed 3 weeks ago

In construction and very dusty and my allergies where very bad all night was the worst stay ever defently wl not be recomandi g this hotel to no o e not worth the money that was spend wont do that again

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank W7417ZObena
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear valued guest, I would like to apologize for the conditions of the property during your birthday stay with us. It is our goal to make sure all of our guests are thoroughly informed of the renovations taking place, I am sorry that did not happen in this case. Please consider us again in the future when the renovations are... More 

Naperville, Illinois
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Place is under construction. Screws and debris all over parking lot. No lock on door from outside, so it's very insecure. Drywall dust all over including on chairs and tables in breakfast area. Walking out unsecured side door there were cig butts all over and empty food containers and cups. If anybody working there cared they would have ash trays... More 

Helpful?
Thank cleve608
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear guest, Thank you for taking the time to provide feedback of your recent stay. These issues will be addressed with the contractor and his employees immediately, I am sorry you had to witness those conditions. We hope to be a much cleaner property when the construction has passed, please give consider us again when things are completed. Best regards More 

Chicago, Illinois
2 reviews
1 of 5 stars Reviewed August 17, 2016

When booking we were not told that this place is under total renovation, supposedly will be Holiday Inn Express when the remodeling is completed. Dust all over the hallways, pool torn out, exercise equipment in the eating area, computer desk out of order, plywood sheets stored in eating area, tables butted up together to make room for the other stuff... More 

Helpful?
Thank Andrew v
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Andrew, My sincerest apologies for the dissatisfaction you encountered while staying with us during our renovations. It is our desire to ensure that every guest staying with us is truly satisfied with their stay no matter what the circumstances may be and I am sorry this was not achieved. The issues you have addressed will be brought to the... More 

Lake Geneva, Wisconsin
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 10, 2016

We have stayed here many times before but not in a while. Their website said the construction would be done on July 31. We booked our room for July 30. We expected a little dust outside as it was the last day before construction ended. Boy were we wrong! It was a total mess. When we asked the desk clerk... More 

Helpful?
Thank carbobdoo
United States
1 review
2 of 5 stars Reviewed August 5, 2016

Under major renovations. The place was a mess. And you could not use pool, hot tub or fitness room. Defiantly not a place worth $115 a night!!! Booked the room and know where did it state that the place was under renovations. I stay at Country Inns numerous times a year while traveling for business. This was by far the... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Kyle A
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Kyle, I am very sorry you were not informed about the renovations taking place and the closure of several amenities. We should have thoroughly communicated with you prior to your arrival so you were well aware of the project taking place, I sincerely apologize for the lack of communication. We greatly appreciate your business and we hope you will... More 

United States
Level Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
1 of 5 stars Reviewed August 2, 2016 via mobile

The recent reviews here sum up my feelings about this place. It is disgusting and I cannot believe they expect people to stay here. Dirty, smelly and the construction is terrible. I had to call them to ask if they were open because really, it did not look like they were taking guests (and it turns out they shouldn't be).

Helpful?
1 Thank kaykat4533
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Kaykat4533, Thank you for providing feedback regarding your recent stay, it is important to us to hear from our customers. Please rest assured that we are addressing the issues reported and several changes will be taking place. We thank you for your business and hope you will come visit us again when the project is completed. Best regards More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Welcome to the Country Inn & Suites St Charels~a prime location near DuPage Airport and Downtown St. Charles. We provide comfortable guest rooms and suites with convenient amenities and services. All of our guest rooms have microwaves and refrigerators and 37" Flat Screen TVs. We are located within walking distance to numerous shopping and dining options. Our hotel's welcoming atmosphere and exceptional staff are certain to provide a great experience for business and leisure travelers. Stay at the Country Inn & Suites and you'll see first hand why we were awarded the 2010 Carlson President's Award for Outstanding Service. ... more   less 

Additional Information about Country Inn & Suites By Carlson, St. Charles

Address: 155 38th Ave, Saint Charles, IL 60174-5419
Location: United States > Illinois > Saint Charles
Price Range: $92 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Charles 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Country Inn & Suites By Carlson, St. Charles Hotel Saint Charles
Country Inn And Suites By Carlson, St. Charles
Country Inn Saint Charles
Saint Charles Country Inn
Hotel Style:
#5 Business Hotel in Saint Charles
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