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Country Inn & Suites By Carlson, St. Charles

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Country Inn & Suites By Carlson, St. Charles
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128 Reviews from our TripAdvisor Community

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Showing 127: English reviews
Chicago, Illinois
2 reviews
1 of 5 stars Reviewed 1 week ago

When booking we were not told that this place is under total renovation, supposedly will be Holiday Inn Express when the remodeling is completed. Dust all over the hallways, pool torn out, exercise equipment in the eating area, computer desk out of order, plywood sheets stored in eating area, tables butted up together to make room for the other stuff... More 

Helpful?
Thank Andrew v
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Andrew, My sincerest apologies for the dissatisfaction you encountered while staying with us during our renovations. It is our desire to ensure that every guest staying with us is truly satisfied with their stay no matter what the circumstances may be and I am sorry this was not achieved. The issues you have addressed will be brought to the... More 

Travelers are raving about these Saint Charles hotels

Lake Geneva, Wisconsin
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have stayed here many times before but not in a while. Their website said the construction would be done on July 31. We booked our room for July 30. We expected a little dust outside as it was the last day before construction ended. Boy were we wrong! It was a total mess. When we asked the desk clerk... More 

Helpful?
Thank carbobdoo
United States
1 review
2 of 5 stars Reviewed 3 weeks ago

Under major renovations. The place was a mess. And you could not use pool, hot tub or fitness room. Defiantly not a place worth $115 a night!!! Booked the room and know where did it state that the place was under renovations. I stay at Country Inns numerous times a year while traveling for business. This was by far the... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Kyle A
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Kyle, I am very sorry you were not informed about the renovations taking place and the closure of several amenities. We should have thoroughly communicated with you prior to your arrival so you were well aware of the project taking place, I sincerely apologize for the lack of communication. We greatly appreciate your business and we hope you will... More 

United States
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

The recent reviews here sum up my feelings about this place. It is disgusting and I cannot believe they expect people to stay here. Dirty, smelly and the construction is terrible. I had to call them to ask if they were open because really, it did not look like they were taking guests (and it turns out they shouldn't be).

Helpful?
1 Thank kaykat4533
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Kaykat4533, Thank you for providing feedback regarding your recent stay, it is important to us to hear from our customers. Please rest assured that we are addressing the issues reported and several changes will be taking place. We thank you for your business and hope you will come visit us again when the project is completed. Best regards More 

Geneva, Illinois
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago

I booked two rooms at St. Charles Country based on reviews and unfortunately for me the reviews were false. Reviews stated that hotel renovations were complete and pool was open. Far from the truth. This hotel looks like it should be closed and rooms smell horrible. We have non- smoking rooms and they both smell like cigarettes.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank reynaldooso
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Reynaldooso, We thank you for taking the time to provide a review of your recent stay. I can assure you that the reviews are not faked or modified in any fashion. We greatly thank you for your business and we hope you will come back and see the finished product when completed. Best regards More 

new port richey, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

I would not recommend until they finish the construction. There is far too much dirt and smells and amenities that are currently unavailable. Perhaps after all that is completed it may be up to par. Bright spot during whole experience was Corina. She was super nice and friendly and tried her best

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Mary K
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Mary, Thank you for taking the time to tell us about your recent stay. We are extremely sorry for the renovations in progress and the issues related to the work being done. I will be happy to let Corina know that you found her to be very helpful, thank you for the kind words. We hope you will come... More 

Sturgeon Bay, United States
1 review
1 of 5 stars Reviewed June 28, 2016

Don't use this facility! Not safe, not clean. No hot tub. No shuttle. Breakfast was out of everything not prepared for a full house. Really feel that condition of the hotel should have been mention upon booking a room.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Joyce K
Jeff J, Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review

Dear Joyce, Thank you for taking the time to provide a review of your recent stay. We are sorry for the construction taking place and the issues directly related to the work being done. We are making major improvements here at the property which will greatly improve our guests experience in the future. Hopefully you will come and visit us... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Welcome to the Country Inn & Suites St Charels~a prime location near DuPage Airport and Downtown St. Charles. We provide comfortable guest rooms and suites with convenient amenities and services. All of our guest rooms have microwaves and refrigerators and 37" Flat Screen TVs. We are located within walking distance to numerous shopping and dining options. Our hotel's welcoming atmosphere and exceptional staff are certain to provide a great experience for business and leisure travelers. Stay at the Country Inn & Suites and you'll see first hand why we were awarded the 2010 Carlson President's Award for Outstanding Service. ... more   less 

Additional Information about Country Inn & Suites By Carlson, St. Charles

Address: 155 38th Ave, Saint Charles, IL 60174-5419
Location: United States > Illinois > Saint Charles
Price Range: $97 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Charles 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Country Inn And Suites By Carlson, St. Charles
Country Inn & Suites By Carlson, St. Charles Hotel Saint Charles
Country Inn Saint Charles
Saint Charles Country Inn
Hotel Style:
#5 Business Hotel in Saint Charles
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