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Hilton Garden Inn St. Charles

Traveler (37)
Room & Suite (38)
Dining (7)
Certificate of Excellence

About

#3 of 11 hotels in Saint Charles
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Free internet
Wifi
Public wifi
Internet
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Banquet room
Meeting rooms
Fax / photocopying
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
Safe
Microwave
Flatscreen TV
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
41Car recommended
Grade: 41 out of 100
13Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
572Reviews
1Q+A
50Room tips
Traveler rating
  • 324
  • 141
  • 65
  • 29
  • 14
Time of year
Traveler type
Language
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Popular mentions
Very nice location the staff was just absolutely fantastic breakfast food was great the rooms are very nice I had to make changes due to flight delays and the staff was very good with making all the changes that we needed
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Review collected in partnership with Hilton Garden Inn
Hotel's Favorite
Stayed for 2 nights. Everybody was helpful and accommodations were very good. I didn't use any additional accommodation s. Did noticed that the pool was shut down for unknown reasons . 24 hour staff .
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Review collected in partnership with Hilton Garden Inn
My husband stayed here for one night after attending an event nearby. We had stayed the night before at a different Hilton Garden Inn the night before on our way out for this weekend road trip & that stay was exceptional, which may have raised my expectations of our stay at this property. We had checked in already via the app and already had a digital key, but stopped by the front desk when we arrived to get a key card for my husband. The woman at the front desk was terse and argumentative for no reason I could figure out. Perhaps she was at the end of a long or frustrating shift since someone different was there when we left to go out a short while later. Either way, it didn’t leave a good first impression. All the other staff we interacted with were friendly and helpful. We had two issues with our room - a/c that was less than robust & a chunk of the shower handle that had fallen on the floor. Maintenance came and did what they could for both issues quickly. The biggest issue for me was the roll-in shower. It was more narrow than is typical but still the standard length and only included a small shower bench. The worst part of the design was that the shower bench was at one end of the shower while the hand held nozzle and water controls were completely out of reach at the other end. I ended skipping taking a shower there because I didn’t want to deal with that and just waited until I got home.
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It is always in a facility's hands to preserve or sully perfection. This facility preserved perfection, in my opinion! The room was spotless and wonderfully accomodating, the entire staff with whom I had contact, was competent and pleasant! I will return! I will highly recommend it, as well.
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Review collected in partnership with Hilton Garden Inn
I checked into the hotel with some of my employees and one of them left their laptop on the bed and went out to a work event. When we returned to the hotel she immediately noticed it was missing and called the front desk. The front desk was very helpful but could do nothing more than call the police. They do know which employee went into the room and they are still in the employ of the hotel. After a police investigation they sent our claim to the insurance company who offered us $250.00 for a 1300.00 laptop. Guard your valuables if you have to stay at this hotel.
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PRICE RANGE
$105 - $230 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn st. charles hotel saint charles, hilton saint charles, saint charles hilton, hilton garden inn saint charles
LOCATION
United StatesIllinoisSaint Charles
NUMBER OF ROOMS
120
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