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Fairfield Inn & Suites Chicago St. Charles

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Fairfield Inn & Suites Chicago St. Charles
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158 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Chicago St. Charles
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Showing 157: English reviews
Salem, New York
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed October 29, 2014

We booked two rooms at the Fairfield Inn for one night to attend a family wedding. We knew that checkin was not until 3 o'clock. The wedding was at 4 o'clock. We asked for early check-in but the staff was clear that there were four weddings happening that weekend and they couldn't guarantee us getting in. We started travelling at... More 

Helpful?
1 Thank StarlitRidge
Kimberly N, Guest Experience Supervisor at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear StarlitRidge, Thank you for taking the time and providing us with a wonderful review. I'm so pleased we were eventually able you accommodate your early arrival and allow you some down time to rest up for your wedding event. Thanks also for the kudos for our staff; after all, It's the staff that makes a memorable experience. Regards, Scott... More 

Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 20, 2014

We stayed at the hotel for a short visit. The entire staff was very accommodating providing us with local restaurant and route info. Maria in the breakfast room was very pleasant and anticipated our needs. We found many things to do in the area. I would recommend the hotel to anyone.

Helpful?
1 Thank Bob M
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Bob M, Thank you for your kind words on our staff. We are one big family at the Fairfield Inn and I am so happy that you were well taken care of during your visit. Maria C. acts as one of our mother hens and treats our breakfast area as if she is serving friends and family at her... More 

Springfield, Illinois
Level Contributor
196 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed October 20, 2014 via mobile

Easy to find hotel and staff was friendly. We had requested a rollaway bed with reservation and found out none were available on arrival which put one of us on the floor. The carpet, common areas and guest rooms were well kept. Our bathroom did have quite a lot of mold on wallpaper. The shower was broken. I was surprised... More 

Helpful?
1 Thank CandiSpfld
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Ms. Candispfld, Thank you for your review. I am happy to see that you experienced our great staff service despite not being able to receive one of our rollaways during your evening in town. I want to apologize for the issues you experienced with our bathroom. I am wondering if the water was switched from the shower head to... More 

Kansas City, Missouri
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 13, 2014

I stayed here during a business trip. The room was clean, quiet and comfortable. I stayed on the second floor at the back of the hotel which faced a big empty parking lot that added to the quiet and helped create a nice dark room for sleeping. There was wifi in the hotel for those using your laptops and a... More 

Helpful?
1 Thank Angela L
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Angela L, You provided a very thorough review of our hotel, thank you. I am glad that you experienced a comfortable and quiet environment for your business travels. Sounds like you had a great time watching the playoffs in our breakfast room. Hope the team you were rooting on won. Thank you again for your visit and review. Kindly,... More 

Summerfield, Florida
Level Contributor
9 reviews
5 of 5 stars Reviewed October 12, 2014

We stayed for 4 days (mini vacation with friends) and the experience was extremely pleasurable. The hotel was very clean. The maids kept the room impeccably clean and stocked with all the necessary items. Maria was a joy to have as staff in the breakfast area. She did all she could to make sure you had a relaxing and easy... More 

Helpful?
Thank James H
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear James H, I am so happy to see that you and your friends had a great time at our hotel for your mini vacation. Our staff service is our greatest asset and we are thrilled to see that you were well taken care of by the entire team. You individually recognized Maria C for her hard work in breakfast.... More 

Visakhapatnam, India
Level Contributor
154 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed September 25, 2014

This is one of the best hotels I stayed recently. The rooms are clean, comfortable and the house keeping impeccable. The staff are efficient, courteous and prompt in service. The breakfast is excellent where the needs of different individuals are taken care of. There is ample car parking and most of the shops and eateries are within a short distance.

Helpful?
Thank atluris
Kimberly N, Public Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Atluris, Wow, what a wonderful review. Thank you for recognizing our entire team for their hard work. Our guests our our number 1 priority and I am so happy to see that it shows. Geneva and St. Charles have great shopping options. We hope that we have you back again to explore our beautiful area. Warmest Regards, Kimberly N.,... More 

1 review
1 of 5 stars Reviewed September 16, 2014

We had the displeasure of staying here for our friends wedding. Not only was the staff rude, especially the front desk manager and her assistant, but the rooms were dirty, the housekeeping staff did not care, and the incidental charges were very high. No one in my group was drinking or partying, but they had to remind us on several... More 

Helpful?
Thank Mike M
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Mike, I am so sorry to hear of your dissatisfaction. Our staff and hotel typically receives high praise for quality and service. I am extremely disappointed to see that you were treated so poorly for your friend's wedding weekend. We will be looking into the issues you noted. Our goal is to ensure each of our guests have an... More 

Elk Grove Village, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 15, 2014

We stayed overnight at Fairfield Inn after enjoying ourselves at the Festival of the Vine. The staff was great. The woman at the front desk promptly got us a cab for the short 2 mile ride to the festival. It is walking distance from downtown Geneva. (We didn't realize) The workout room suited our needs perfectly and Maria was very... More 

Helpful?
Thank mmatski
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear mmatski, Thank you for your review. Our area has so many great events and the Festival of the Vine is just one of them. We are thrilled to see that you had a great time in downtown Geneva and at the Festival. I am also proud to see that Maria C has been recognized for her hard work. She... More 

Michigan
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 10, 2014

Arrived for a three night stay and I was not disappointed. Although some of the furnishings and décor were slightly worn/dated, it by no means would stop me from staying here again. Very clean rooms, very helpful staff, great location. Everyone ... desk ... housekeepers and especially Maria in the breakfast room execellent !!

Helpful?
Thank davidW2116AS
Kimberly N, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear David P, We are very happy to see you and your family had a great visit at our hotel for your weekend trip. Service is extremely important to our staff. I am proud to see that the entire team from our housekeeping to front desk took great care of your family. Maria C is a breath of fresh air... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed September 3, 2014

My husband and I reserved our wedding block at this hotel, and it couldn't have been a better experience. Kimberly made the entire experience a breeze. Our guests had a lot more room switching, cancellations, and other "odd" issues prior to our event that we hadn't ever expected to encounter, and Kimberly was EXCELLENT in helping us manage through it.... More 

Helpful?
Thank K G
Tiffany S, Director of Sales at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear KG, What a great review. I am so pleased that you recognized Kimberly for her hard work on setting up and organizing your wedding block in August. She is an asset to our team. Weddings are very popular the St. Charles area; we pride ourselves on providing the best service and assistance during that process. Thank you so much... More 

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Rd, Saint Charles, IL 60174-3506
Location: United States > Illinois > Saint Charles
Price Range: $131 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
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Also Known As:
Fairfield Inn And Suites Chicago St. Charles
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Saint Charles
Fairfield Inn Saint Charles
Saint Charles Fairfield Inn
Hotel Style:
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
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