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I've stayed at this hotel frequently on business. Each and every time I arrive I am greeted with a smile and excellent service. Jacqui is particularly helpful and goes above and beyond to be sure the check in process is smooth and my stay is...More
Response from Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. CharlesResponded August 10, 2016
Thank you so much for your fabulous review and your kind words regarding our staff. Jacqui takes takes it upon herself to ensure each guest has a memorable and fantastic experience. Thanks for sharing yours. Regards, Scott C.,AGM
Be aware when you check in Fairfield Inn will double debit your stay without making you aware that this is their policy. It has been 6 days since I stayed there and no credit back. Hotel manager will not return my call. Find another hotel...More
Thank Douglas V
Response from Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. CharlesResponded August 19, 2016
I apologize for the oversight we had, I hope and trust the issue has since been resolved.
Feel free to reach me personally at the hotel if you would like to discuss this issue any further in advance.
Our issue was a wedding nearby with people coming from many states and also from overseas. Some people said they needed a room, changed their minds, changed their minds back and then changed their minds a third time. Keeping track of all the rooms and...More
Response from Scott C, Front Office Manager at Fairfield Inn & Suites Chicago St. CharlesResponded July 23, 2016
Thank you so very much for your kind words regarding Cecily. She is truly a "rock star" and always goes above and beyond for all our quests to make each experience exceptional.
I hope should your travels bring you back to the St....More
My son had surgery the next a.m. and it was great to be just a couple minutes away for a 5:30 a.m. arrival. Nice king suite with refrig and mic; sep bedroom with door; 2 tv's; room for rollaway with hide a bed as well....More
Response from Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. CharlesResponded July 9, 2016
Thank you so much for sharing your experience at the Fairfield Inn & Suites. I'm pleased to hear the accommodations worked out well for you and your family. I trust all went well for your son. Again, thank you for taking the time...More
We were making a swing thru old haunts, visiting friends and this was our first visit to The Fairfield Inn and Suites in St. Charles. A great choice! Clean, comfortable, great value, great staff, great location. We were surprised at the amenities, the spread at...More
Response from Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. CharlesResponded July 1, 2016
Thank you for this fantastic review. First and foremost we hope you had a great time visiting your friends in the area and pleased to hear our location was perfect for your needs.
Thank you for acknowledging our great staffs hospitality, We really...More
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Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Center with Internet Access
Things to do
Fitness Center with Gym / Workout Room
$126 - $216 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Fairfield Inn And Suites Chicago St. Charles ,
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles ,