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Fairfield Inn & Suites Chicago St. Charles

Booking.com$98*
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Certificate of Excellence
05/07/2017 05/08/2017
1 room 2 adults 0 children
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Fairfield Inn & Suites Chicago St. Charles
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214 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Chicago St. Charles
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Showing 213: English reviews
Naperville, Illinois
Reviewed February 27, 2017

This hotel is amazing, not only are the facilities very clean and modern but the staff is phenomenal. My grand-daughter celebrated her 13th birthday there with about 12 of her girlfriends and the staff could not be more friendly and helpful. I especially would like to give a big shout out to Cecily at the front desk, from getting us...

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Helpful?
Thank boxingirl8
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Ms. Boxingirl8, Thank you for sharing your experience at the Fairfield Inn & Suites Chicago St. Charles. We appreciate your feedback and delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I will definitely be sharing your review with Cecily and the...

Pana, Illinois
Reviewed February 19, 2017 via mobile

Fabulous hotel with very accommodating staff and very clean facility! Complimentary breakfast area was very good and replenished frequently! Very good selection of foods to choose from! Very accessible to many places in the area!

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Helpful?
Thank idmrn1994
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Idmm1994, Thank you for the outstanding review of the St. Charles Fairfield Inn & suites, First and foremost congratulations on the first grandchild. How exciting to welcome a new family member. Here at the Fairfield Inn our Cleanliness is a key priority and we are pleased to hear we kept our commitment to standards for you and your family....

Elgin
Reviewed February 18, 2017

Two night stay during a house move. Breakfast was good and room was fine and very clean. Location was very convenient. On the second day, we lost one set of keys for one of our vehicles. The staff went above and beyond to help us. Special mention to housekeeping and especially their staff member Tomy who was very professional, called...

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Helpful?
Thank leeharsh
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Leeharsh, Thank you for taking the time to review the St. Charles Fairfield Inn & Suites. It was an absolute pleasure to have you stay with us and we thank you for recognizing one of our many housekeepers in Tomy. I will make sure to pass this review along to her and the rest of the Housekeeping staff so...

Reviewed February 14, 2017 via mobile

I travelled in from Pittsburgh and had forgotten my toothpaste and deodorant. Taylor was so happy she could help. I'm here for 12 days away from my family so it's nice that I can get the small things.

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Helpful?
Thank Cameron H
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Cameron H., Thank you for taking the time out of your busy day to write such a wonderful review of us. With a mission to provide superior customer service, we take great pride in serving your needs no matter how big or small. I am delighted to hear that we have met your expectations and please to have you...

Reviewed February 10, 2017 via mobile

Taylor made us feel like family and that we were at home! Had a team of girls there and they handled the chaos like champs. Made special concessions on the fly to help us manage the stay! Rooms were clean and lobby was too!

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Helpful?
Thank Dave P
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Dave P, Thank you for taking the time to review the St. Charles Fairfield Inn & Suites. I will pass on this wonderful review to our staff and especially Taylor for the job well done. It was our pleasure to have you stay with us and we look forward to seeing you again whenver your travel needs bring you...

Dixon, Illinois
Reviewed January 31, 2017

From the first time I walked in the lobby, the staff was friendly, professional, and accomodating. Now I stay at least once a week, as I am close to work. I am greeted most often by Cecily, Robert, and Jackie always have a smile and all have gone out of their way to make me comfortable. Scott, the GM, is...

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Helpful?
Thank Kelly H
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Kelly H., Thank you for such a great review. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. We look forward to your next visit. Warmest Regards, Jacqui S GSM

Janesville, Wisconsin
Reviewed January 29, 2017

I didn't expect too much from this hotel but the previous reviews were a lot better than the resort in St. Charles where the wedding reception we were attending was being held. Since I had a Marriott Free Night Award I needed to use up anyway, I decided to give it a try. I was immediately impressed with the complementary...

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Helpful?
Thank Jerdog43
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Mr. Jerdog43, I am sorry to hear that you encountered some issues during your stay and had very low expectations of us as a brand with Marriott. I am however so pleased to hear that our staff was able to "wow" you at check in with and upgrade and honor a late checkout request for you. I will definitely acknowledge...

Reviewed January 26, 2017 via mobile

I've stayed here a few times for business trips. I have to say the staff is the friendliest staff I've encountered while traveling for business. Cecily and Jacqui always remember me and y coworkers when we come back. They both have gone above and beyond to assist us with any information we may request. We will definitely be back.

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Helpful?
Thank Missy B
Scott C, Public Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Missy B, Thank you for the amazing review. As you stated Cecily and Jacqui do an amazing job, I will definitely pass on the kind words to both of them to make sure they keep up the great work. Its reviews like this that really make our job worth while. We look forward to seeing you and your coworkers...

Reviewed January 26, 2017 via mobile

Great value and customer service! Been here several time for business and it has never been a disappointment! You can't beat the service you receive from Cecily and Jacqui!!! These two will go above and beyond for there customers.

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Helpful?
Thank Kyle R
Scott C, Public Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Kyle R. Thank you for the outstanding review. I will pass along the great words to Jacqui and Cecily to make sure they keep up the great work. They always make each guests stay home away from home and I cant thank you enough for acknowledging there hard work. We look forward to seeing you again whenever your travel...

Bloomington, Illinois
Reviewed January 26, 2017 via mobile

Very pleasant staff. Cecily has really gone out of way to make sure that I have everything I need during my extended stay. She is always friendly and smiling. Makes me feel like family. It's much appreciated because I'm away from home for 3 months

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Helpful?
Thank kentwalsh
Scott C, Public Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear KentWalsh, Thank you for taking the time to review the Fairfield inn & Suites. I will pass along this great review to Cecily so she keeps up the great work. Thank you for staying with us and we look forward to seeing you again whenever your travel needs bring you to the St. Charles area. Best wishes, Robert P...

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05/07/2017 05/08/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Rd, Saint Charles, IL 60174-3506
Location: United States > Illinois > Saint Charles
Price Range: $111 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
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Also Known As:
Fairfield Inn And Suites Chicago St. Charles
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Inn Saint Charles
Fairfield Saint Charles
Saint Charles Fairfield Inn
Hotel Style:
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
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Questions & Answers

Here's what travelers have asked, with answers from Fairfield Inn & Suites Chicago St. Charles staff and other travelers.
1 question
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Springfield, Missouri
2 months ago

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Questions? Get answers from Fairfield Inn & Suites Chicago St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“great location with shops and restaurants close”
jgag4, 3 days ago | Read review
“We were in adjoining rooms 129-131, it's closer to the pool and the cafeteria so it's good for those with small children.”
boxingirl8, Feb 27, 2017 | Read review
“3rd floor is best”
bradwilhoite, Jan 25, 2017 | Read review
“We prefer the rooms facing east for the view and privacy, 3rd floor.”
Pickey-Pickey, Dec 16, 2016 | Read review
“If you can, book a suite.”
wdoll, Dec 6, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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