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Fairfield Inn & Suites Chicago St. Charles

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Fairfield Inn & Suites Chicago St. Charles
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156 Reviews from our TripAdvisor Community

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Showing 155: English reviews
Texas
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We stayed here for an equestrian competition at Lamplight. The staff was friendly and gracious. The rooms are clean and large. There is onsite laundry and it is close to good dining and shopping. The rooms could do for q bit of soundproofing but all-in-all it was a great stay. If you don't want to hear the people walking above... More 

Helpful?
Thank Beaucoupdetravel
Chicago, Illinois
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Had reserved a room here for a special occasion. Called in advance and spoke with Todd in Guest Services to make sure the room type selected would also be special and what ideas to make the evening memorable. He was so kind and courteous and genuine about helping make our stay extraordinary. Unfortunately due to a cardiac issue of a... More 

Helpful?
Thank Nicki P
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Nicki p, First and foremost we are very sorry to hear about your devastating day. We hope all has been taken care of and things are looking up. Thank you for taking the time to mention two of our wonderful employees and the great work they do here at the Fairfield Inn & Suites. I will pass along the... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very Happy with cleanliness of the room and what the hotel offers. Shower and water pressure is really great, the bed(s) and pillows are very comfortable. I am happy with the pool, spa and excerise room. I couldnt have the breakfast because I worked at 4 am before breakfest at 6 am but no biggie.. Jacqui, at the front desk... More 

Helpful?
Thank emilpaolone
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Emilpaolone, Thank you for the wonderful review of our property and we are pleased you get to experience our hospitality over the next 2 months. Also kudos to you for pointing out the terrific job Jacqui does day in and day out, She will do anything to make sure your stay is "Home away from home" Best wishes, Robert... More 

Hampton, Virginia
Level Contributor
186 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This property is at the Marriott Fairfield Inn standard. The room was spacious and well cleaned. The bed and pillows were quite comfortable and reflects Marriott's focus on sleep comfort. The shower water pressure was good. I don't recommend the "free" breakfast hot buffet. The food quality wasn't great. Also when we were there we had satellite TV issues, during... More 

Helpful?
Thank snowbliss1
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Snowbliss1, Thank you for your wonderful review. On behalf of our entire hotel staff, we are grateful that you took the time to share your experience. We pride ourselves on providing great service and accommodations and we are glad that you have felt our hospitality. I do however apologize for the satellite issue we had during your stay, The... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Welcoming, warm and responsive are words to describe the staff at Fairfield Inn and Suites:) We, and several rooms of guests, were in St. Charles from out of state for our daughter's wedding. The rooms were clean, room and ready early. We enjoyed the amenities, especially the hot breakfast. After a Saturday of celebrations, we had time on Sunday morning... More 

Helpful?
Thank Shari H
Scott C, Assistane General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Shari, Thank you for sharing your experience. It sounds as though you had a wonderful time with family and friends. I'm pleased we were able to be a small part of it. I hope to see you back should your travels bring back the the St.Charles area. Kindly, Scott C., AGM More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I've stayed at this hotel frequently on business. Each and every time I arrive I am greeted with a smile and excellent service. Jacqui is particularly helpful and goes above and beyond to be sure the check in process is smooth and my stay is fantastic. 2 thumbs up!

Helpful?
Thank DM126789
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear DM, Thank you so much for your fabulous review and your kind words regarding our staff. Jacqui takes takes it upon herself to ensure each guest has a memorable and fantastic experience. Thanks for sharing yours. Regards, Scott C.,AGM More 

Grant Park
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Be aware when you check in Fairfield Inn will double debit your stay without making you aware that this is their policy. It has been 6 days since I stayed there and no credit back. Hotel manager will not return my call. Find another hotel to stay.

Helpful?
Thank Douglas V
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Douglas, I apologize for the oversight we had, I hope and trust the issue has since been resolved. Feel free to reach me personally at the hotel if you would like to discuss this issue any further in advance. Robert P. GEA More 

Frydlant nad Ostravici, Czech Republic
1 review
4 of 5 stars Reviewed July 22, 2016

Our issue was a wedding nearby with people coming from many states and also from overseas. Some people said they needed a room, changed their minds, changed their minds back and then changed their minds a third time. Keeping track of all the rooms and reservations nearly drove me nuts. I started working with an employee named Cecily who was... More 

Helpful?
Thank Tilcum
Scott C, Front Office Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Tilcum, Thank you so very much for your kind words regarding Cecily. She is truly a "rock star" and always goes above and beyond for all our quests to make each experience exceptional. I hope should your travels bring you back to the St. Charles area you'll remember us. Regards, Scott C.,AGM More 

Saint Charles, Illinois
2 reviews
5 of 5 stars Reviewed July 11, 2016

Staff are always most helpful. I've never encountered the level of warmth at any other similar type Hotel. Jacqoi at the front desk has been the best for our group that stays there, she goes above and beyond.

Helpful?
Thank William P
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear William P. Thank you so much for sharing your experience at the Fairfield Inn & Suites. I'm pleased to hear Jacqui our front desk agent always goes above and beyond for you and your group. She does a fantastic job and i will tell her to keep up the great work. Again, thank you for taking the time to... More 

Singapore, Singapore
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed July 7, 2016

My son had surgery the next a.m. and it was great to be just a couple minutes away for a 5:30 a.m. arrival. Nice king suite with refrig and mic; sep bedroom with door; 2 tv's; room for rollaway with hide a bed as well. Worked well for 2 adults and 2 kids

Helpful?
Thank Lisa_usaexpat
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Lisa, Thank you so much for sharing your experience at the Fairfield Inn & Suites. I'm pleased to hear the accommodations worked out well for you and your family. I trust all went well for your son. Again, thank you for taking the time to review us, Warmest regards, Scott C., AGM More 

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Rd, Saint Charles, IL 60174-3506
Location: United States > Illinois > Saint Charles
Price Range: $128 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
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Also Known As:
Fairfield Inn And Suites Chicago St. Charles
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Saint Charles
Fairfield Inn Saint Charles
Saint Charles Fairfield Inn
Hotel Style:
#3 Romantic Hotel in Saint Charles
#3 Family Hotel in Saint Charles
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