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Fairfield Inn & Suites Chicago St. Charles

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Fairfield Inn & Suites Chicago St. Charles
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149 Reviews from our TripAdvisor Community

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Showing 148: English reviews
Frydlant nad Ostravici, Czech Republic
1 review
4 of 5 stars Reviewed 1 week ago

Our issue was a wedding nearby with people coming from many states and also from overseas. Some people said they needed a room, changed their minds, changed their minds back and then changed their minds a third time. Keeping track of all the rooms and reservations nearly drove me nuts. I started working with an employee named Cecily who was... More 

Helpful?
Thank Tilcum
Scott C, Front Office Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Tilcum, Thank you so very much for your kind words regarding Cecily. She is truly a "rock star" and always goes above and beyond for all our quests to make each experience exceptional. I hope should your travels bring you back to the St. Charles area you'll remember us. Regards, Scott C.,AGM More 

Saint Charles, Illinois
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Staff are always most helpful. I've never encountered the level of warmth at any other similar type Hotel. Jacqoi at the front desk has been the best for our group that stays there, she goes above and beyond.

Helpful?
Thank William P
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear William P. Thank you so much for sharing your experience at the Fairfield Inn & Suites. I'm pleased to hear Jacqui our front desk agent always goes above and beyond for you and your group. She does a fantastic job and i will tell her to keep up the great work. Again, thank you for taking the time to... More 

Singapore, Singapore
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My son had surgery the next a.m. and it was great to be just a couple minutes away for a 5:30 a.m. arrival. Nice king suite with refrig and mic; sep bedroom with door; 2 tv's; room for rollaway with hide a bed as well. Worked well for 2 adults and 2 kids

Helpful?
Thank Lisa_usaexpat
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Lisa, Thank you so much for sharing your experience at the Fairfield Inn & Suites. I'm pleased to hear the accommodations worked out well for you and your family. I trust all went well for your son. Again, thank you for taking the time to review us, Warmest regards, Scott C., AGM More 

Saint Charles, Illinois
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were making a swing thru old haunts, visiting friends and this was our first visit to The Fairfield Inn and Suites in St. Charles. A great choice! Clean, comfortable, great value, great staff, great location. We were surprised at the amenities, the spread at breakfast vs. the others in this category. We will definitely be back and if you... More 

Helpful?
Thank rcl5
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear rcl5, Thank you for this fantastic review. First and foremost we hope you had a great time visiting your friends in the area and pleased to hear our location was perfect for your needs. Thank you for acknowledging our great staffs hospitality, We really do try and make each guests stay memorable. We look forward to seeing you again... More 

1 review
5 of 5 stars Reviewed June 3, 2016 via mobile

Joanna at the front desk made us commited people to stay here. We came from Wa. state for an event at Moose International to find we made reservations at wrong Fairfield. She was over the top helpful in getting us a room here. Not so much to Naperville. Joanna is over the top on customer service! Thank you St. Charles!... More 

Helpful?
Thank Lois K
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Lois K, Thank you for staying with us for your event. Joanna does an amazing job here and we are pleased you could experience her top notch hospitality. We hope to see you and your group back again in the near future Best regards, Rob P GEA More 

1 review
5 of 5 stars Reviewed May 26, 2016 via mobile

The staff is great and polite expecially Jacqui at the front desk. She always greeted me coming in at out and what she could do that make my day a better stay at the hotel. The rooms are beautiful and clean the breakfast is great and internet fast.

Helpful?
Thank Paul H
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Paul H, Thank you for the terrific review. We truly appreciate your time to review our hotel and experience our hospitality. Jacqui does a wonderful job with each individual guest and always putting a smile on everyone's face. We look forward to seeing you again in the near future Robert P Gea More 

Champaign, Illinois
1 review
5 of 5 stars Reviewed May 23, 2016

I purposely stay at the Fairfield Marriott St. Charles, Illinois for several reasons. 1. The people are warm and welcoming, any issues I have ever had have been resolved and taken seriously. 2. The rooms are always clean, neat and orderly for my stays 3. Breakfast in the morning is well stocked and prepared properly, when I need a to... More 

Helpful?
Thank robY7211DR
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Thank you Sir! We truly appreciate your kind words and loyalty. We hope to see back again very soon. Respectfully, Scott C., AGM More 

Roswell, New Mexico, United States
Level Contributor
105 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed May 22, 2016

I stayed at the hotel for a conference and was very impressed. The rooms were ready when we got there, including the crib. There was nice parking and a good breakfast. The location is very good with shopping and restaurants in walking distance. The room was comfortable and the bed was nice. I was most impressed by the friendliness and... More 

Helpful?
Thank Alan G
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Alan G, Thank you for the incredible review. It was our pleasure to have you stay with us for your conference, As you said our location is perfect for shopping and eating at different restaurants just in walking distance. Kudos to you for acknowledging our staffs hard work , They always put our guests first. We hope to see... More 

Aurora, Illinois
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 17, 2016 via mobile

We recently attended a wedding and a block of rooms had been reserved. I was able to get in my room and little early. We had a shuttle back and forth to the wedding venue. The room was clean and the staff was awesome. The free breakfast was great. Not just juice and donuts!

Helpful?
Thank marybethp459
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Thank you marybethp459, It sounds as though you had a wonderful time with family and friends at the wedding. I'm pleased we could be a part of it. Thank you for your kudos to the staff we all appreciate that very much. We hope to see you back should your travels bring you back to the St. Charles area. Thanks... More 

O'Fallon, Illinois
Level Contributor
91 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed May 15, 2016

Although this hotel was recently renovated, it still had a old time feel when looking at the layout of the hotel. We had a room with a kingsize bed and the room was small compared to newer hotels. There was a desk area with one chair and one other chair in the room. The bathroom was small (tub/shower, sink, and... More 

Helpful?
Thank ofallon
Scott C, Assistant General Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Thank you for taking the time to review your recent stay at the Fairfield Inn & Suites Chicago St. Charles. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the hot water/tea mishap.. I can only imagine how... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Rd, Saint Charles, IL 60174-3506
Location: United States > Illinois > Saint Charles
Price Range: $142 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Chicago St. Charles
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Saint Charles
Fairfield Inn Saint Charles
Saint Charles Fairfield Inn
Hotel Style:
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
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