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Sheraton Chicago O'Hare Hotel

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#10 of 18 Hotels in Rosemont
Certificate of Excellence
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1 room 2 adults 0 children
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717 Reviews from our TripAdvisor Community

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Showing 677: English reviews
Arlington, Texas
Reviewed February 19, 2014

I usually stay at the Hyatt Regency for business, but stayed here for my trip this week. The service was excellent and my hotel room was perfect. I stayed on the club level and the breakfast satisfied, and the snacks during happy hour were fine. I had dinner at the restaurant Monday night and the burger that I ordered came...

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Thank tcuutx
Chicago, Illinois
Reviewed February 17, 2014

The friendliness of the front desk upon arrival at 10:20 PM was extraordinarily friendly with check in perfectly easy and smooth. A call the following morning to service associate Carol Lindsey answered a question about wi-fi service. guaranteed proper charges, and offered 500 Starwood points for inconvenience which, really, was not an inconvenience. This is the place to stay at...

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Thank Accreditman
Paul C, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Accreditman, I am so glad to hear that Carol and LIndsay exceeded your expectations! Thank you for selecting Sheraton Chicago O'Hare.

San Antonio, Texas
Reviewed February 10, 2014

Stayed here recently with my daughter's softball team. The staff was very pleasant, the rooms spacious and well appointed. Very conveniently located and reasonably priced for the quality of the experience. Met the GM while having cocktails in the bar and he was especially friendly! Definitely recommend it. Food was good, but a little pricey.

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Thank Mary R
Paul C, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear MaryR, We were so excited to have the softball teams staying with us. I hope they were victorious! Thank you for sharing your feedback. I appreciate your time. Thanks Paul C

Dallas, Texas
Reviewed February 8, 2014

Stayed a few nights. The staff was very friendly and helpful. The bar and restaurant was better then most hotels I stay at. I would recommend this place to others and will stay here again if I'm in the area.

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Thank Arkasian01
Paul C, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Arkasian01 So happy to hear you enjoyed your stay. Our Culinary team is about to unveil a new spring menu with exciting new dishes. Perhaps on your next visit to the area you can experience first hand. If I may assist with future reservations please call upon me personally. Thanks Paul C

Clarkston, Michigan
Reviewed February 7, 2014

I stayed at this airport for an early morning flight. All rooms are suite styles (like Embassy Suites - my feeling is that this hotel was once an Embassy Suite...same design). Comfort is adequate for an overnight stay. Rooms are lacking simple necessities, i.e., adequate bedroom lighting, and a bedroom telephone (inconvenient for wake up calls...there is one in the...

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1Thank mrmarutiak
Paul C, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear mrmarutiak Thank you for taking the time to share all the details of your stay. I am happy to inform you that we are making adjustments to address the lighting and will introduce a new Myrick's menu in March. I appreciate your feedback and your time. Paul C

Iowa City, Iowa
Reviewed February 3, 2014

I have stayed at Sheraton hotels on many occasions across the country and have always enjoyed my stay and found the staff to be extremely helpful. Recently I had to reroute a flight to Chicago and make a last minute reservation (thru one of the bidding websites). As I was entering the reservation online prior to takeoff - accidentally entered...

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1Thank Mhoff67
Paul C, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Mhoff67 Mother nature has been pretty brutal to us this year. I am sorry to hear that she affected your flight but am happy to hear that you enjoyed your stay with us. If you find yourself in the area please reach out to me personally so I may assist with reservations. Thank you Paul C

Lowell, Indiana
Reviewed February 2, 2014

Very roomy suites, a decent restaurant/bar, a hardworking staff, and a great park and fly rate make this hotel as good or better than its stuck up cousins (the Hilton, Hyatt, Renaissance, and Westin).

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Thank Ted F
Paul C, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Ted F, Truly appreciate the time you took to share your experience. Thank you. WE look forward to seeing back at Sheraton Chicago soon.

North Vernon, Indiana
Reviewed January 30, 2014

I've been a guest at this hotel 3 times a year for the past several years. Every experience has been pleasant, with no issues. The hotel was recently renovated, and the rooms are very clean, quiet and comfortable. The wireless Internet is fast and consistent, which is a must for business. The best part of the hotel is the staff....

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Thank Stogie555
Paul C, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Stogie555, I am so glad to read your wonderful feedback! Thank you for taking the time. I hope on your next visit that I can say hello in person. I will also let Narda know of your kind words. Very best, Paul C

Chicago, Illinois
Reviewed January 29, 2014

A nice comfortable modern hotel right by O'Hare. The rooms are all suites & very quiet. The restaurant has a nice Italiano flare to it and is really good for a hotel restaurant. With all of that said the best part of this hotel is the staff. The moment I checked in at the front desk with Daniel I was...

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Thank Paul C
Paul C, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Paul C Thank you for the kind words about our hotel and our incredible Anna. We are fortunate to have her on the team. I will share with the everyone!

Richmond, Virginia
Reviewed January 27, 2014

Hotel was very nice for a business stay hotel near the airport, but customer service was phenomnal. Their director of customer services went out of her way to help me get to a pharmacy to pick up some medicine during my stay. Everyone else at the hotel did whatever they could to help make my stay more comfortable and to...

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Thank Copacetic1
Paul C, Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Copacetic1 WoW! What a wonderful way to start the week by reading your kind note. I am so glad to hear that our Guest Services team delivered a memorable experience. Please let me know when you return to the area so we may assist with every detail. Many thanks, Paul C

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more   less 

Additional Information about Sheraton Chicago O'Hare Hotel

Address: 6501 Mannheim Rd, Rosemont, IL 60018-3627
Location: United States > Illinois > Rosemont
Price Range: $132 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Chicago O'Hare Hotel 3.5*
Number of rooms: 297
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Also Known As:
Sheraton Rosemont
Rosemont Sheraton
Hotel Style:
#5 Romantic Hotel in Rosemont
#8 Family Hotel in Rosemont
#8 Business Hotel in Rosemont
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Chicago O'Hare Hotel staff and other travelers.
9 questions
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Anchorage, Alaska
Michigan
over a year ago
Chelsea, Michigan

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Questions? Get answers from Sheraton Chicago O'Hare Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Hotels like frequent guest club members. Always ask is you can get an upgrade when checking in.”
96ralphd, 3 weeks ago | Read review
“Want a better room? Don't use this hotel”
JoellyJustus, 3 weeks ago | Read review
“Stay several nights... if time allows.”
richardlO7601RH, 3 weeks ago | Read review
“Get a view of the runways”
Duckhunter, 5 weeks ago | Read review
“The front windows are wide but the beds are at the end of the room so anyone will work”
Rogelio_Cuellar, Feb 16, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question