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Sheraton Suites Chicago O'Hare

Traveler (202)
Room & Suite (79)
Dining (14)

About

#16 of 19 hotels in Rosemont
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Sheraton Suites Chicago O'Hare is a conveniently located hotel in Rosemont, Illinois set just moments from Chicago O'Hare International Airport. Free shuttle service and park and fly packages are available at our all-suite hotel. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby.
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Property amenities
Restaurant
Room service
Fitness Center with Gym / Workout Room
Free Internet
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Hotel links
Visit hotel website
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Location

Full view
54Somewhat walkable
Grade: 54 out of 100
17Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
877Reviews
14Q+A
100Room tips
Traveler rating
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Popular mentions
Pros: -free shuttle to the O'Hare airport -spacious rooms -comfortable beds -additional elements (iron, safe, 2 TV sets) -close to car rental facility Cons: -why so far away from the downtown? -paid internet?
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This hotel is incredibly overpriced for the quality of services you receive. The hotel gym has upgraded facilities but other than that, the rooms themselves could be improved. My first room was missing handles on the dressers so I moved to a new room. The second room was missing
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Response from WoosangL6, Manager at Sheraton Suites Chicago O'Hare
Responded 6 days ago
We recognize your time is valuable and appreciate the feedback you have provided on the TripAdvisor review. Maintaining our guest rooms and common areas is always a key priority. On behalf of the entire team at the Sheraton Suites Chicago O'Hare, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Rosemont Woosang Lee. Assistant General Manager
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I was forced to stay here as a result of a cancelled flight, and the one night experience was bearable. The hotel has a dated feel and renovations are in progress that might, perhaps, address this. I hope not to return to find out. This hotel looks like an old Embassy Suites
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Response from WoosangL6, Manager at Sheraton Suites Chicago O'Hare
Responded 1 week ago
Thank you for your candid feedback. You were right on. The hotel was opened as Embassy Suites then converted to Sheraton. This is why we have an atrium area. We sincerely apologize that we did not meet you expectations this time also we do appreciate your kind words for our staff. Our engineering department is looking where the noises coming from in order to resolve the issue. If you plan to stay any Marriott properties, Please enroll Marriott Bonvoy loyalty program so you can enjoy a lot of benefits and free wifi will be one of them. Again, thank you for choosing the Sheraton Suites Chicago O'Hare. Best regards, Woosang Lee Assistant General Manager
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I was stranded in Chicago due to weather and booked a room here at the last minute based on reviews from TripAdvisor. Wow! What a disappointment! My hotel room had no hot water and the carpet in my room was disgusting! I realize this hotel is being renovated and I asked for
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Response from WoosangL6, Manager at Sheraton Suites Chicago O'Hare
Responded 2 weeks ago
Thank you for taking the time to share your recent experience at the Sheraton Suites Chicago O'Hare with us. As part of our continued commitment to renew our property décor, we apologize for any inconvenience our recent transformation may have caused. We are undergoing a property bathroom modernization this time but planning for a full property renovation upcoming winter time. Once again, sorry for any inconvenience this transformation may have caused and we do hope you consider us whenever your travels bring you back to Rosemont. Sincerely, Woosang Lee Assistant General Manager
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Room was clean but a little old. No place to plug in phone on nightstand. Furniture seemed old in the front room. Bed was comfortable. Visit at end of spring so hotel May not have had air conditioning on but room was on 8th floor and warm. Set thermostat 3 times but room would
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Response from WoosangL6, Manager at Sheraton Suites Chicago O'Hare
Responded 3 weeks ago
Thank you for taking the time to share your thoughts regarding those issues. We appreciate you bringing it to our attention. We will share your comments appropriately within organization. Woosang Lee Assistant General Manager
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PRICE RANGE
$133 - $340 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton rosemontrosemont sheraton
LOCATION
United StatesIllinoisRosemont
NUMBER OF ROOMS
297
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