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Sheraton Suites Chicago O'Hare

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Traveler (195)
Room & Suite (83)
Dining (14)

About

Location
Cleanliness
Service
Value
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Sheraton Suites Chicago O'Hare is a conveniently located hotel in Rosemont, Illinois set just moments from Chicago O'Hare International Airport. Free shuttle service and park and fly packages are available at our all-suite hotel. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby.
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Property amenities
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Bar/Lounge
Free Internet
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Internet
Paid Wifi
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Classic
Safe
HOTEL CLASS
Hotel links
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Location

Full view
54Somewhat walkable
Grade: 54 out of 100
17Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
860Reviews
221Photos
14Q+A
100Room tips
Traveler rating
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Popular mentions
My wife and I stayed at this hotel in early December for a wedding, and other members of the family were also staying there. Our room was great! Clean, nice, quiet. If you like watching planes coming and going, you would have loved our room, as it looked down on one end of
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Response from WoosangL6, Manager at Sheraton Suites Chicago O'Hare
Responded 3 days ago
Thank you for staying with us and for this amazing review!! We appreciate the kind words about our fantastic property and service. Your sincere review is a huge encouragement for us in the middle of cold wet Chicago weather!! We hope you will consider staying with us again! Best regards, Woosang Lee Assistant General Manager
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After having a terrible experience at a Sheraton in Minneapolis, we decided to give them another try in Chicago. Glad we did as this hotel exceeded all expectations. Great suite room, excellent customer service, and the park/sleep/fly option was superb. Will definitely stay
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Response from WoosangL6, Manager at Sheraton Suites Chicago O'Hare
Responded 3 days ago
We truly appreciate you taking the time to share your feedback with us and are so happy to hear that we were able to impress you this time. Please do not hesitate to let us know if we can be of any further assistance. We will see you soon. Thank you, Woosang Lee Assistant General Manager
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I'm a Marriott hotel fan, I'll admit, and have never stayed at a Sheraton. I needed a hotel by O'Hare airport, and wanted long term parking and airport shuttle. This had both, and now with the Marriott merger, I thought I'd try the Sheraton, since I heard it was comparable to
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Response from WoosangL6, Manager at Sheraton Suites Chicago O'Hare
Responded 6 days ago
Thank you for staying with us and for writing a good review about our staff. We have our new Chef who came from Renaissance brand started last week. We will ensure to improve our club lounge offerings shortly. Also, We have completed about 50% of renovation and planning to finish all by the first week of April. If you would like to try our hotel before this time frame, please let me know personally so you can experience our newly renovated room. Thank you again for your business. Best regards, Woosang Lee Assistant General Manager woosang.lee@sheratonchicagoohare.com
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Renovations currently being made through March 2019 to improve bathroom fixtures. Suites at this facility are two rooms devided by doorway, with access to bathroom on bedroom side of door. HVAC held firm despite coldest weather since early 80s. Club level breakfast and evening
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Response from WoosangL6, Manager at Sheraton Suites Chicago O'Hare
Responded 6 days ago
Thank you for your kind words. We are very happy that you recognized our efforts. We do hope you consider our hotel in near future. Woosang Lee Assistant General Manager
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The room was very spacious and clean. Although it had not yet received the expected bathroom renovations it was quite adequate. We came a day early to beat the polar vortex storm and we were easily accommodated. Robert the shuttle driver to the airport was most congenial and
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Response from WoosangL6, Manager at Sheraton Suites Chicago O'Hare
Responded 2 weeks ago
Thank you for taking your valuable time for this review. First of all, please accept my sincere apologies for the lack of consideration regarding your parking situation. Secondly, we appreciate your kind words about Robert. I will make sure to recognize him for his great customer services. Lastly, please feel free to contact me personally when you return to our property. We look forward to seeing you next time. Best regards, Woosang Lee ( woosang.lee@sheratonchicagoohare.com)
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12345617
The Club Lounge is open for breakfast from 6:00 a.m. to 9:00 a.m. The evening hours are 6:00 p.m. to 8:00 p.m. During the evening hours they have hot snacks available and usually some desserts. The Club Lounge is open 24 hours so that guests can get coffee or drinks from the refrigerator. You can also get a glass of wine (red or white wine) If you want a beer, then there is a fee.
0 votes
Yes but you should call for pick up.
2 votes
Most hotels charge parking these days. The exceptions are typically family and extended stay hotels such as Marriott Residence Inn, Home2 by Hilton, but if you're going to a big city like Chicago, parking fees are very typical. I used the hotel shuttle and did not rent a car.
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Does this hotel have a pool?
Try the Hilton. I really DID NOT like the Sheraton. Bon voyage.
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123
"Get a room on a high floor facing runways if you like watching planes."
"It's a long walk to some rooms-get close to the elevator if long walks are an issue."
"Avoid rooms on the side of the hotel facing the airport"
"Stay somewhere else."
"dont stay here is you are expecting good shuttle service on return flights"
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PRICE RANGE
$111 - $257 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton rosemontrosemont sheraton
LOCATION
United StatesIllinoisRosemont
NUMBER OF ROOMS
297
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