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Crowne Plaza Chicago O'Hare

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926 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago O'Hare
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Showing 861: English reviews
Chicago, Illinois
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 11, 2014

I had doubts when picking the hotel that it would turn out so nice. When we arrived the front desk was crowded because the Horror Movie Convention was being held there but after checking in everything was great. The kids loved the pool. The adults loved the patio. We got to mingle and have a great time, not only with... More 

Helpful?
1 Thank Ujamaatravel
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Ujamaatravel, We are so please to know that you had so great family reunion and everything was so nice. I am glad you were able to take the advantage of our indoor-heated pool and that everybody had a great time. You are correct about the Flashback Show. Everybody was so happy and had a great time. Thank you for... More 

Beaverville, Illinois
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 8, 2014

Normally, I wouldn't spend the money on a place like this, but it was the night before flying out for our wedding/honeymoon. Very beautiful hotel. Would recommend it but there are less expensive options in the area if you are waiting for a flight. $24 a day to park and you have to pay for Wifi. Overall though, I have... More 

Helpful?
1 Thank bjarv11
Springfield, Virginia
Level Contributor
119 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed August 6, 2014

Everything in this hotel was great. From room cleanliness, access to the airport, room service except the front desk staff who checked us in. The guy (whom I believe is a Mexican) seems like he's bored with what his doing. Yes check in was easy but they are not friendly at all. We arrived late at night and exhausted so... More 

Helpful?
1 Thank Charms F
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Charms F, Your feedback as a valued IHG Rewards Club member is very important to us as we always strive to improve our service. Thank you sharing that everything in our hotel was great, from room cleanliness to our complimentary airport shuttle. I am saddened to see that your check in experience was less than satisfactory. In order for... More 

Paihia
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 5, 2014

We love staying at the Crowne Plaza wherever we go, we are however seeing and increasing variance in standards, The room we had was not what I would call ideal, we had an outlook into a corridor, seemed very strange, while it was private and we had no noise and we were up 3 levels it didn't distract us at... More 

Helpful?
1 Thank Wayne H
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Wayne H, Your feedback is very important to us as we always looking for the ways to improve our service. Thank you sharing that the restaurant and the bar were well-appointed and the staff was accommodating. I apologize for any inconvenience you experienced during your stay with us. I would like to inform you that we are in the... More 

Detroit, Michigan
Level Contributor
3 reviews
5 of 5 stars Reviewed August 5, 2014

This was a nice hotel. We were there from July 24th to July 27th and we had a great time. The room was clean and the staff were pleasant. The restaurant was delicious and the shopping center was within walking distance. Given the traffic in the Chicago area, the commute from the hotel to Chicago wasn't that bad. I would... More 

Helpful?
Thank fljohns
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear fljohns Thank you for your amazing review. Our team will be happy to know that we have met your expectations and you had a great time during your stay with us. Thank you for sharing that hotel was nice and clean, staff pleasant, the restaurant delicious and the shopping center just a short walk away. Thank you for your... More 

Bloomington, Minnesota, Usa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 4, 2014

I had a great stay at this hotel the week of July 28th... service was outstanding... cleaniliness was excellent... my room was modern and functional... cool sink in the bathroom! But... what made my stay was th incredible Food & Beverage outlets. Food was outstanding and Beverage service was flawless... attended an event and Juan the bartender did a great... More 

Helpful?
Thank Al S
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Al S, Thank you for the awesome review! The credit goes to my wonderful team who has the guest stay experience at their heart. Our team is all about providing great stay experience to all our guests and they will be glad to know that you found everything to be great; from outstanding service, excellent cleanliness to modern room... More 

Glen ellyn
Level Contributor
132 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed August 3, 2014 via mobile

Nice hotel comfortable, spacious nice dining facility. I would like better follow up on upgrades, I requested done and never heard back. As a platinum member those needs should be meet since I was willing to pay, needs better parking. Should have shuttle to allstate arena!

Helpful?
Thank Mhvmk
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Mhvmk Thank you for your feedback. Thank you for sharing that our hotel is comfortable with spacious nice dining facility. Your inputs, as an elite member of our IHG Rewards program, are valuable to us as we always strive to improve our service. Thank you for your continued loyalty and patronage. We are looking forward to the opportunity to... More 

PA
Level Contributor
410 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
5 of 5 stars Reviewed August 3, 2014

This hotel is just a few minutes from the airport. They have a shuttle that runs continuously and frequently to and from the airport. The entire hotel staff, front desk/lobby, maid service, restaurant staff, and courtesy shuttle staff were all so very nice and attentive. The room was nice, large, and clean. The subway stop is only a 10 minute... More 

Helpful?
Thank Ricmar60
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Ricmar60 We truly appreciate your 5-star review.Our team is all about providing great service/accommodation to all our guests and to support them in reaching their goals and they will be glad to know that you have loved your stay with us. The reviews like yours is what keeps us highly motivated. We value your business and we are looking... More 

Chicago, Illinois
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 31, 2014

I just returned from a one night stay at the Crowne Plaza. The Hotel has convenient parking in front to use while you check in and plenty of parking around the building on the Balmoral side but be aware that there is a $24 per day charge for parking. I booked my room through a travel site and am more... More 

Helpful?
Thank webmom222
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear webmom222, Thank you for taking some time to write a 5-star review. Our guest’s experience at our property is what matters the most to us and our team will be thrilled to know that you had a great stay with us. Thank you for sharing the reasons why you were happy with your stay and why to choose our... More 

Stafford, Texas
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 30, 2014

This is the first time we are staying in Crowne Plaza and the one in where we stayed Crowne Plaza ORD, we had a great time. Room was neat and tidy. There was shuttle service to the airport in every 30 min. We really enjoyed our stay

Helpful?
Thank pappoos
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear pappoos, We greatly appreciate your 5-star review. We are all about providing a great stay experience to all our guests and our team will be delighted to know that you had a great experience during your first stay with us. We hope that on your next trip to Rosemont you will choose our property again and we can promise... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Location: United States > Illinois > Rosemont
Price Range: $132 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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