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Crowne Plaza Chicago O'Hare

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1,071 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago O'Hare
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Showing 998: English reviews
Concord, New Hampshire
Reviewed August 23, 2015

We attended the Chicagoland Dance Festival and stayed at the Crowne Plaza during the festival. We were on the 13th floor (lucky for us LOL), in a large comfortable room with crisp sheets and modern fixtures/furniture. Even though we were close to the airport, we could see planes more than hear them. The staff were impeccable - polite, attentive, and...

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Helpful?
Thank asSYSter
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear asSYSter, Thank you for your 5-star review. It was such a great pleasure to see you all back for this year Chicagoland Dance Festival! I am glad you liked our newly renovated rooms. Thank you for sharing that your room was large, comfortable with crisp sheets and modern fixtures/furniture. All our windows are equipped with double paned windows to...

masteen
Reviewed August 23, 2015 via mobile

The Crowne Plaza is a great stay if you'll be doing anything at the near by convention center. The rooms are clean, include a fridge and coffee maker, the staff is quick to respond to any needs. They do not offer a free breakfast but there is a restaurant in the lobby.

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Helpful?
Thank masteen
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear masteen, We greatly appreciate your review. We are happy to learn that you had a great stay with us. I am glad to know that you had great experience with our staff and that they responded quickly to all your needs. Thank you for your business. We would like to invite you back when in the area. Please do...

Scottsdale, Arizona
Reviewed August 22, 2015 via mobile

This hotel had great staff. If is very busy being directly across the street from the Rosemont convention center. I was only using the hotel for a layover do I did not have a chance to use the restaurant or lounge services. The rooms were in excellent condition. Lobby was loud and crowded usually.

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Helpful?
Thank george t
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear george t, Your feedback is very important to us. Thank you for sharing that our staff was great and that your room was in excellent condition. We appreciate your business and would like to invite you back when in the area. Please do not hesitate to contact me directly if you need any assistance with your future reservations. Sincerely,...

Chicago, Illinois
Reviewed August 21, 2015

The location compared to where comic con is being hosted is excellent. No need to drive as everything is in walking distance. Great quality rooms for the price. Has great in-house food, gift shop, workout room, and pool area. Friendly staff. Overall, a great experience!

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Helpful?
Thank Jaimi S
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jaimi S, Thank for your review. It is great to learn that you had great stay experience with us. Thank you for sharing that we provide great quality rooms with great in-house food, gift shop, workout room and the pool area. I’ll be sure to share your feedback with our team as we all take a great pride in...

Milwaukee, Wisconsin
Reviewed August 19, 2015 via mobile

The room was nice, recently updated, stylish. There is a vent in the bathroom connected to the room next door's bathroom, and you can hear everything next door, and vice versa. I mean whispers, you can hear it all. The hallway carpets were stained and gross. There wasa pizza box and dirty dishes outside my door for the length of...

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2Thank Jack E
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jack E, Thank you for your review. It is great to know that you liked our recently updated room. Our parking price includes unlimited in and out privileges and as such is very competitive for the area. We deeply regret if this wasn’t explained during the check in. Please rest assured that this is not a typical experience and...

Ann Arbor, Michigan
Reviewed August 19, 2015

Was in town to attend a convention. Tried to check in early, but was told the room wasn't ready. No big deal - they said they would text me when the room was ready. Was texted 10 minutes later, just after entering the convention hall across the street. Just my luck. Kelly at the front desk was uninterested and NOT...

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1Thank Dave A
Shirley, New York
Reviewed August 15, 2015 via mobile

$25/night to park a car in the HOTELS parking lot?? $12.95 additional for internet access. Check your bill for these wonderful extra charges. Room/hotel very nice, but would never stay here again due to shady $$$ charges.

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Helpful?
1Thank Tom L
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Tom L, Thank you for your review. It is great to know that you found our rooms/hotel to be very nice. Hotel provides free standard internet access to all our guests. Our parking price includes unlimited in and out privileges and as such as very competitive in the area and I regret if this wasn’t clearly explained during the...

London, United Kingdom
Reviewed August 12, 2015

Another good experience in a Corporate hotel in the Chicago airport. While the hotel is not spectacular in design (in fact the décor in pretty basic) and the restaurant and bat pretty unremarkable, the service is good and the rooms are spacious, clean and comfortable. Good bathroom and a great comfortable bed. Great room, rest of the hotel mediocre

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Helpful?
1Thank Ricardo B
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Ricardo B, Thank you for writing review about your recent stay with us. It is good to know that you had another good experience with us. Thank you for sharing that our service was good, room spacious, clean and comfortable with good bathroom and great comfortable bed. Thank you for your business. We would like to invite you back...

Los Angeles, California
Reviewed August 9, 2015 via mobile

I've now stayed her twice. The staff is courteous and affable. The rooms are a good size. An oversized chair does make the room feel like there is a bit too much furniture. (Maybe my room was smaller this time than last. I didn't remember feeling crowded in the room last time.) bathroom products are fine, not too smelly. Hotel...

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Helpful?
1Thank Nancy D
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Nancy D, Thank you for your feedback. We are happy to learn that your second stay with us was great as well. Thank you for sharing that our rooms are of good size, the hotel was clean and friendly and that we provide great value. I’ll be sure to share your feedback with our award-winning Chef and his team,...

Vermont
Reviewed August 8, 2015

This is a convention hotel and has the lack of care association with a high volume hotel. The first room we were given had a broken bed. The second room wasn't in much better shape. Both had dirty windows from folks checking out the planes. We stayed their the night before a flight and with other options, I would look...

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1Thank VrmtTraveler
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear VrmtTraveler, We greatly appreciate your feedback. It is with great regret to learn that your stay experience was less than satisfactory. Please rest assured that this is not a typical experience for our property and I have addressed it with our team. I would greatly appreciate the opportunity to learn more about your experience and wonder if I could...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 N River Rd, Rosemont, IL 60018-5232
Location: United States > Illinois > Rosemont
Price Range: $105 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travelers.
26 questions
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Upper floors have nice views”
950claudep, 2 days ago | Read review
“Bring extra blankets and real pillows, you'll need them!!!”
travelsaavy18, 3 weeks ago | Read review
“Ask for your Exit ticket for the long term parking lot when you check in. You won't have to go back inside the hotel to the check-in desk”
Rphmather, 3 weeks ago | Read review
“We had a room on the 10th floor and our view was lovely.”
MegaDancer, 3 weeks ago | Read review
“Don't do it here.”
889debraf, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question