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Crowne Plaza Chicago O'Hare

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951 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago O'Hare
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Showing 885: English reviews
Philadephia
Level Contributor
54 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 5, 2015 via mobile

Stayed here three days now... Room is clean and large and love the shampoo and moisturizer here. Food at the restaurant was not bad and service was good. Gym equipment was very nice. My pet peeves: No wipes in the gym No outlets next to the bed Ordered lunch which was supposed to be a burger with a side salad... More 

Helpful?
Thank Dean M
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Dean M, Your feedback is very important to us. It is great to know that you had a great stay with us. Thank you for sharing that our hotel is nice and the room clean and large. I am glad you liked our Temple Spa amenities. It is great that you found some time to visit our Fitness Center... More 

Ankeny
Level Contributor
105 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed March 4, 2015 via mobile

Beautifully remodeled. I just wish the doors were more insulated. We heard every word of a couples conversation in the hallway. The coverlet on the bed smelled a little smoky to me. Location isn't bad. We usually won't stay in downtown, but take the train in and save $100.

Helpful?
1 Thank Pattie S
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Pattie S, Your feedback is very important to us. Thank you for sharing that our property has been beautifully remodeled and that we provide great customer service. We regret the unfortunate noise disturbance. Please rest assured that this is not a typical experience for our property and I have already addressed it with our Security team. Thank you for... More 

Leduc, Canada
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed February 24, 2015

I recently stayed at this hotel after a flight delay. I didn't plan on staying at this particular hotel but I'm sure glad that I did. The shuttle took me from the airport to the hotel quickly and with no problems. The hotel staff were very friendly and professional. The room was modern and very clean and quiet (not to... More 

Helpful?
Thank HomerS79
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear HomerS79, We greatly appreciate your 5-star review. It is great to know that you had overall great stay with us. Thank you for sharing that our hotel is great, our staff very friendly and professional, and the room modern very clean and quiet. Thank you for your business. We would like to invite you back when in the area.... More 

2 reviews
4 of 5 stars Reviewed February 24, 2015 via mobile

The hotel appears to be older, but has been renovated. Our room was very nice, comfortable beds, and a modern bathroom. I liked that we could walk to a variety of places in a short out of time. Obviously, this would be dependent on the weather. I would definitely stay here again.

Helpful?
Thank Jill S
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jill S, We greatly appreciate your feedback. Thank you for sharing that your room was very nice with comfortable beds and a modern bathroom. You are correct. Our hotel is in the heart of Rosemont business and entertainment district just a short walk from MB Financial Park featuring some of the finest dining and entertainment destinations. Thank you for... More 

Lawrence, Kansas
Level Contributor
123 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed February 23, 2015

Stayed here on a fast weekend trip to Chicago to take in a show. At the desk on check-in we were upgraded to a small suite - thank you very much. Very nice and comfy. Only kick was the heating system was having a hard time keeping up with the intense cold outside. Eventually it caught up and we were... More 

Helpful?
Thank KansasScout
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear KansasScout, Thank you for taking some time to review our hotel. It is great to know that you had a great stay with us. I’ll be sure to share you feedback with our team as we all share the commitment to great service. Thank you for sharing that your room was very clean with exceptional bathroom and huge walk-in... More 

Rochelle, Illinois
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed February 22, 2015

There was a lot to do around this area!! Walking distance to almost everything, but he CP had a shuttle service which was very handy as we were reluctant to cross those busy streets as night. Parking was tight in the area but was validated and free. The hotel itself was nice but loud.We were able to hear conversations that... More 

Helpful?
1 Thank Carol S
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Carol S, Thank you for your feedback. Our team strives to provide great service to all our guests and your feedback is very important to us. Thank you for sharing that we are located in the heart of Rosemont business and entertainment district, just across from the Rosemont Convention Center, Rosemont Theater, Chicago Fashion Outlet Mall- to name just... More 

Villa Grove, Illinois
Level Contributor
90 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed February 22, 2015

When first entering, Lobby was very nice, very friendly Desk staff, I believe William checked us in and he was great! The rooms are very nicely decorated and the bathroom was very nice! Rates were awesome for a Friday and Saturday night! We had drinks at the bar Friday night, it was very relaxing! Sat evening we ate dinner at... More 

Helpful?
2 Thank 3Darnel
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear 3Darnel, Thank you for your 5-star review. We are thrilled to learn that you had a great stay with us. I’ll be sure to share your feedback with William and the team as they all share the same commitment to great service. Thank you for sharing that front desk team was very friendly, that the room was very nicely... More 

FAYETTEVILLE
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed February 19, 2015

We spent 12 days traveling the Country and this hotel rates at the bottom of those we utilized. This hotel would like you to think they are something special. You can get better service and accommodations at a Holiday Inn Express. These folks charge for everything.(No free WiFi or access to the internet) Shuttle service was nice. Drivers were nothing... More 

Helpful?
Thank ELIZABETH T
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear ELIZABETH T We greatly appreciate your feedback. Our team takes pride in providing great service to all our guests and we deeply regret that we haven't met your expectations this time. Thank you for sharing that our breakfast buffet was ample with very tasty fresh fruit. We are sorry that our breakfast price didn't meet your expectations. It is... More 

Chicago
Level Contributor
138 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed February 18, 2015

The room was large and the weekend rate was excellent. Had a fridge, plenty of outlets, good natural light and good lighting from many lamps and reading lights on the headboard. It was extremely cold outside during my stay, and several of us in our party could not get the rooms heated adequately on the first night of the stay.... More 

Helpful?
Thank m_b_00000
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear m_b_00000, Thank you for your detailed review. Your feedback is very important to us as we are always looking for the ways to improve our service. Thank you for sharing that the room was large with plenty of outlets and good lighting, and that we provide great value. I’ll be sure to share your feedback with our award-winning Chef... More 

Wisconsin
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed February 17, 2015

We stayed at the Crowne Plaza Ohare the night before our flight and used their Park and Stay package. It was great. The front desk was friendly and efficient and let us know that if we needed anything just ask. Room was clean with many amenities that made it extra nice.The bed and pillows were very comfortable and we got... More 

Helpful?
Thank Prismrose1
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Prismrose1, Thank you for your 5-star review. It is great to know that you had excellent stay with us. Thank you for sharing that our park stay and fly package provides great value and that everything was great from efficient check in to clean room with many amenities and convenient shuttle service to and from the airport. Thank you... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 N River Rd, Rosemont, IL 60018-5232
Location: United States > Illinois > Rosemont
Price Range: $118 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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