Crowne Plaza Chicago O'Hare Hotel & Conference Center
1,422 reviews
#17 of 19 Hotels in Rosemont
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5440 N River Rd, Rosemont, IL 60018-5232
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$93
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Full view
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Room & Suite (116)
Dining (18)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Chicago O'Hare Hotel & Conference Center
More questions?
Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#17 of 19 hotels in Rosemont
Location
Cleanliness
Service
Value
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Table tennis
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Paid wifi
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Breakfast in the room
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, French, Russian, Spanish and 7 more
Location
Full view
79Somewhat walkable
Grade: 79 out of 100
35Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
Contact
5440 N River Rd, Rosemont, IL 60018-5232
Getting there
RosemontChicago L10 min
Rental CarsSee rental cars from $41/day
Nearby restaurants
The Capital Grille
454 reviews4 minAmerican
Gibsons Bar & Steakhouse
1,275 reviews2 minAmerican
Fogo de Chão Brazilian Steakhouse
473 reviews5 minSteakhouse
Kings Dining & Entertainment
202 reviews5 minPizza
See all nearby restaurantsNearby attractions
iFLY Indoor Skydiving - Chicago (Rosemont)
376 reviews6 minGame & Entertainment Centers
Fashion Outlets of Chicago
826 reviews6 minDepartment Stores
Kings Dining & Entertainment
188 reviews5 minBowling Alleys
MB Financial Park at Rosemont
45 reviews5 minCivic Centres
See all nearby attractions1,422Reviews47Q+A100Room tips
Traveler rating
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Popular mentions
if you go missing they'll call the police on your family when they search fro you. amazing staff that loves to lie about not having camera access when you can just download it from a VCR. this isnt the 2000's, video recording isn't exclusive. would've taken 5 minutes to do too, but they didnt.
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Date of stay: August 2019
Location
Cleanliness
Service
Helpful
I recently made a reservation for the Crowne Plaza in Chicago. The hotel sent me to their reservation department. I was transferred to Reservation Desk, a company that booked me for the wrong hotel and then kept my money. When Crowne Plaza says 72 hour cancellation policy, their reservation department has a different policy of no refunds. Be aware that Crowne Plaza knows of this problem and let's it go. I'm out $300. All hotels were closed due to Corona but I dont get my money back for the room. I'll never reserve a room at Crowne Plaza again.
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Date of stay: April 2020Trip type: Traveled on business
Helpful
Responded 1 week ago
Good Day S4080TTrons! It's nice to receive feedback from our guests. Thank you for your effort to share your thoughts. I'm sorry to hear that you are having trouble getting a refund for your reservation. We are committed to ease and transparency in every way, and I'm concerned that you have a different impression us. The review of our visitors helps us in making action plans for enhancement. I went ahead and notified the management and reservations teams about your concern. Hopefully, you can check the private message that I sent you. I hope you'd consider us again so we can mend fences and prove that we're all about delivering guest satisfaction. Stay safe, Leni C. Case Manager IHGService
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We missed our flight because of long lines coming through immigration and a health screening. Delta nicely put us up here. I think other airlines use this hotel for stranded passengers. So they get a big influx of customers at once. The desk staff handled it very efficiently and quickly. There was a nice restaurant on sight that we used for dinner and breakfast. We also used the nice store. The rooms were clean. We had a nice rest after 24 hours of travel.
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Date of stay: March 2020
Rooms
Cleanliness
Service
Helpful
Great place to stay. Came for softball tourney at the Dome. Took 10 minutes walk from the hotel to the dome. Great location, great service and plenty to do. Great food.Took the train to Chicago on Saturday. Will stay here again on next trip
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Date of stay: March 2020Trip type: Traveled as a couple
Helpful
I have stayed in this hotel around 10 days back. Check in process was smooth and staff was friendly. My entire booking was prepaid with breakfast but still had to pay 50 USD towards refundable security deposit. Was told that this will be refunded within 3-5 days but it has been more than a week. I haven't got my deposit back nor the hotel is replying on twitter/email for last 2-3 days. Seems like these guys are too busy to address customer queries or maybe that security deposit was never refundable and I was lied while checking in. My friend stayed at Hilton during same day in the US and got his security deposit back within 1 hour of checkout and I'm just following up with these guys for last 7 days without any update from them. Brekafast quality was decent. Menu was same for my both days of stay. Staff at restaurant is not friendly at all and need to learn some hospitality etiquettes if they are part of a big group like IHG.…
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Date of stay: February 2020Trip type: Traveled on business
Value
Rooms
Service
Helpful
Responded Mar 28, 2020
Dear ashwini7621, We appreciate you for sharing your review about your recent stay. I am very sorry that you did not experience an exemplary hotel stay because of the level of service your have received. On behalf of our hotel I apologize for any inconvenience you might have experienced. I have sent you a private message to reaffirm my apologies. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
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PRICE RANGE
$110 - $287 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza chicago o`hare hotel rosemont, crowne plaza rosemont, crowne plaza hotel rosemont
LOCATION
United StatesIllinoisRosemont
NUMBER OF ROOMS
503
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Claim Your Listing Frequently Asked Questions about Crowne Plaza Chicago O'Hare Hotel & Conference Center
Which popular attractions are close to Crowne Plaza Chicago O'Hare Hotel & Conference Center?
Nearby attractions include iFLY Indoor Skydiving - Chicago (Rosemont) (0.3 miles), Fashion Outlets of Chicago (0.3 miles), and Kings Dining & Entertainment (0.2 miles).
What are some of the property amenities at Crowne Plaza Chicago O'Hare Hotel & Conference Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Crowne Plaza Chicago O'Hare Hotel & Conference Center?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Chicago O'Hare Hotel & Conference Center?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Chicago O'Hare Hotel & Conference Center?
Conveniently located restaurants include The Capital Grille, Gibsons Bar & Steakhouse, and Fogo de Chão Brazilian Steakhouse.
Are there opportunities to exercise at Crowne Plaza Chicago O'Hare Hotel & Conference Center?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Crowne Plaza Chicago O'Hare Hotel & Conference Center have an airport shuttle?
Yes, Crowne Plaza Chicago O'Hare Hotel & Conference Center offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Chicago O'Hare Hotel & Conference Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Chicago O'Hare Hotel & Conference Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Chicago O'Hare Hotel & Conference Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Chicago O'Hare Hotel & Conference Center?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, Polish, and Arabic.