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Crowne Plaza Chicago O'Hare

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1,004 Reviews from our TripAdvisor Community

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Showing 934: English reviews
Reviewed 2 days ago NEWvia mobile

We satyed for 2 nights. My husband got sick on our way to chicago and after seeing a dr was told he needed to lay down. It was a few hours before check in but the staff were fantastic with finding as a room we could check into early. Ice machine also came in handy. Walking distance to the shopping...

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Helpful?
Thank Lisa C
Gainesville, FL
Reviewed 3 days ago NEW

This hotel does everything to a decent standard but never exceeds minimum expectations for a hotel of their class. For example, I had some items dry cleaned but had to chase them down at the desk rather than their being delivered to my room, two out of four mornings we didn't get the correct number of towels, etc. All fixed...

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Helpful?
Thank JGMotek
The Netherlands
Reviewed 4 days ago NEWvia mobile

For $100 a night for two Queen beds in a decent location you can't complain. It was clean, quiet, and the beds were comfy. I stayed 4 nights but only had breakfast once. The metal in my pancakes put me off (piece of scouring pad I'm guessing). The service was good and I was satisfied with how the staff dealt...

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Helpful?
Thank Emma E
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Emma E, Your feedback is very important to us. Thank you for sharing that we provide great value along with comfortable rooms and great service. We deeply regret the unfortunate experience in our restaurant. Please rest assured that this is not a typical experience for our property and I have already addressed it with our Director of F&B. We...

Chicago, Illinois
Reviewed 1 week ago

Stayed for 1 night on their Park and Fly Package. It was a great experience and we would probably do it again. The rate we paid for the 1 night which included parking for up to 7 days was cheaper than getting a car service or limo for our trips to and from the airport. The location is right by...

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Helpful?
Thank TrixieP62
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

DearTrixieP62, Thank you for taking a moment to post a review about your recent stay with us. It is so great to see that our service and our accommodations were up to your liking. We regret if your IHG Rewards number were not added to your original reservations. I'll be sure to share your feedback with our award-winning Chef as...

San Diego, California
Reviewed 1 week ago

If you're going to the convention center & looking for a good price, the Crowne Plaza (CP) is a fantastic option. If you're looking for any amenities or an upscale room, you may choose a different location. Dirty carpets in the hallway & cramped rooms but the beds were comfortable. Trying to go to the fitness room? It's decent when...

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Helpful?
Thank Devin Y
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Devin Y, We appreciate your feedback. Thank you for sharing that we provide very comfortable beds along with great value. We regret if our décor was not up to your liking this time. We'll work on improving so we could wow you when you come back next time. Thank you for your business. Sincerely, Cher Jacobsen General Manager cjacobsen@crowneplazaohare.com...

Lombard, Illinois
Reviewed 1 week ago

Beautiful rooms, great pool! Wouldn't eat there, though; food was astronomically expensive. No coffee in the lounge, there's a Starbucks that you have to PAY for. Coffee in the room was available (and part of the stay), but the coffee maker was reallllly slow, so not good if you're in a rush. Very convenient for the Convention Center across the...

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Helpful?
Thank lewkck
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear lewkck, Thank you for taking a moment to post a review about your recent stay with us. I am glad to learn that you had overall great stay with us. It is great to know that you have liked our rooms and the pool and that it was very convenient for you to visit the Convention Center. Thank you...

Appleton, Wisconsin
Reviewed 1 week ago

I came here over Thanksgiving break to see family, and the front desk staff was absolutely fantastic. The young man Gatno was super friendly and checked me in quickly and efficiently, and later helped me get directions and recommended a lovely restaurant. He went the extra mile to make my stay great!

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Helpful?
Thank hjacobson3
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear hjacobson3, Thank you for your amazing review! It is great to learn that you had a great Thanksgiving stay with us. I'll be sure to recognize Gaetano for his service. We greatly appreciate your business and looking forward to welcoming you back when in the area. Please do not hesitate to contact me directly if you need any assistance...

Arkansas
Reviewed 2 weeks ago

Quick trip to O'Hare, quiet room (especially in light of proximately to airport), close to a casino/Convention Center - so watch for bright lights outside of hotel building, rooms do have black out shades. Spent a night after a missed connection at O'Hare

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Helpful?
Thank smackArkansas
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear smackArkansas, Thank you for posting a review about your recent stay with us. I am sorry to learn about missing the connecting flight. It is great to learn that everything was up to your liking during your short stay with us. We appreciate your business and looking forward to welcoming you back when in the area. Please do not...

Chicago, Illinois
Reviewed 2 weeks ago

Crowne Plaza was a good place for a convention, not great but good. A good deal of the staff spoke a foreign language and in there native tongue the staff poked fun of the paying clients. Some staff members were helpful while many staff personal acted like they were doing you a favor by being helpful.

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Helpful?
Thank Wally L
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Wally L, Thank you for your feedback. I am glad that you liked our accommodations during your stay with us. I would like to learn more about your interactions with our team and hope you could contact me at cjacobsen@crowneplazaohare.com. We appreciate your business and looking forward to talking to you soon. Sincerely, Cher Jacobsen General Manager cjacobsen@crowneplazaohare.com Tel:...

France
Reviewed 3 weeks ago

We stayed 1 night at the Crowne Plawa and had a great experience, the staff was very welcoming and helpful, and the room was spacious and clean. The L Train (blue line, direct to Chicago Downtown) is a 5 minut walk. There is a direct shuttle from and to the airport (just think about calling the hotel if you want...

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Helpful?
Thank elicec0809
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear elicec0809 Thank you for posting a review about your recent stay with us. It is great to learn that you had a great stay with us. Thank you for sharing that our staff was very welcoming and helpful and that your rooms was spacious and clean. Thank you for your business. We are looking forward to welcoming you back...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 N River Rd, Rosemont, IL 60018-5232
Location: United States > Illinois > Rosemont
Price Range: $105 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, IHG, Priceline, Travelocity, Expedia and Booking.com so you can book your Crowne Plaza Chicago O'Hare reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travelers.
22 questions
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We had a high floor facing south which was nice.”
 of 5 bubbles TrixieP62, 1 week ago | Read review
“Even rooms face bright lights of the Casino/Convention Center”
 of 5 bubbles smackArkansas, 2 weeks ago | Read review
“higher floors are more quiet”
 of 5 bubbles 337wallyl, 2 weeks ago | Read review
“Ask not to be close to the elevator because it can be noisy.”
 of 5 bubbles cocobeans88, 4 weeks ago | Read review
“If you are with friends, ask for adjoining rooms.. That way not everyone has to carry a key.”
 of 5 bubbles jackie082971, Oct 28, 2016 | Read review
5 of 5
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