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Crowne Plaza Chicago O'Hare

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951 Reviews from our TripAdvisor Community

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Showing 885: English reviews
Level Contributor
5 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

When I first arrived the people where rude and didn't explain nothing about breakfast stayed here for 4 nights at the very end the staff did help and I explained to them about our service beginning and they were very helpful ... I recommend place nice rooms to stay and clean

Helpful?
Thank Lamorenita D
Kansas City, Kansas
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here as part of a company event. Check-in employees were friendly and the process was smooth. Rooms are spacious and well-appointed. My only ding would be that there is almost no bathroom counter space which was a bit of a challenge when getting ready in the morning. The restaurant on-site was okay (food was fine, service was poor).... More 

Helpful?
Thank Malinda B
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Malinda B, Thank you for taking a moment to share that you had a great stay with us. It is great to know that you had a best sleep ever. We greatly appreciate your business and looking forward to your next stay. Please do not hesitate to contact me directly if you need any assistance with your future reservations.... More 

Cumming, Georgia
Level Contributor
239 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel was located near Chicago O’Hare, which is why we booked it. We had an early morning flight and we didn’t want to get up any earlier than we absolutely had to for our flight. The hotel itself is large with many amenities that you would expect from the Crowne Plaza. Ask for a room on a higher floor... More 

Helpful?
Thank JoyceB871
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear JoyceB871 Thank you for taking a moment to post a review about your recent stay with us. It is great to know that our team has met your expectations and that you had a great stay with us. All our rooms are equipped with double-paned windows to eliminate outside noise. We appreciate your business and looking forward to your... More 

Edwards, Colorado, United States
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Got a discounted stay due to a United flight snafu. The Crowne Plaza hotel and their staff made it much more tolerable. Clean, nice, attractive and reasonably priced. Enjoyed drinks and a good late dinner in the hotel bar. Shuttle was timely and efficient.

Helpful?
Thank Sarah J
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Sarah J, Thank you for taking a moment to share your stay experience. I am sorry to hear about your flight delay. I am glad that our team was able to make it much more tolerable. It is great that you had some time to unwind in our Visibility Bar. We appreciate your business and looking forward to your... More 

Belfast, Northern Ireland, United Kingdom
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed here while on a work trip for 2 nights in August 2016. Easy from the start with a regular free airport shuttle from outside the parking garage at Terminal 3. Check in was smooth and my room on the 4th floor was clean and spacious. Didn't eat in the hotel as we were being fed at the event we... More 

Helpful?
Thank Peter C
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Peter C, Thank you for taking a moment to share you stay experience. We are glad to learn that our team has met your expectations and that everything went smooth during your stay. We appreciate your business and looking forward to welcoming you back when in the area. Please do not hesitate to contact me directly if you need... More 

new lenox
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Last weekend I stayed at the Crowne Plaza with my boyfriend for a comic book convention that was happening at the Rosemont Convention Center. The hotel is located across the street from the convention center. It is also very close to the restaurants and outlet mall. It was the perfect location. We paid for the parking package which worked out... More 

Helpful?
Thank whitesox18
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear whitesox18, It is great to learn that you had overall great stay with us. As you mentioned, we are located in the heart of the Rosemont's business and entertainment district. I am glad you had some time to visit the Chicago Fashion Outlet Mall as it offers great shopping experience. We appreciate your business and looking forward your next... More 

Los Angeles
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I was pleasantly surprised at how quiet the Crowne Plaza was. I asked to be placed away from elevators and ice machines, and they accommodated me. Their shuttle to O'Hare leaves on the half hour and is very quick, about ten minutes.

Helpful?
Thank Stephen142
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Stephen142 Thank you for taking a moment to post a review about your recent stay with us. Thank you for sharing that you had great stay experience with us. We greatly appreciate your business and looking forward to welcoming you back when in the area. As always, please do not hesitate to contact me directly if you need any... More 

Chicago, Illinois
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Don't be misled by the title. This hotel is a great place to do business: check in area is clean, friendly and fast. Housekeeping is thorough and thoughtful. Restaurant/snack bar/bar are reasonably priced and welcoming. The only thing is...there are no full sized drawers in the guest rooms for items that don't hang in the (small) closet area. Sure, there... More 

Helpful?
Thank juliehein
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear juliehein, We greatly appreciate your feedback. Thank you for sharing that our hotel is great place to do business , that our staff is friendly and fast, and our restaurant/bar reasonably priced and welcoming. I regret if our drawers didn't met your expectations. We greatly appreciate your business and looking forward to welcoming you back when in the area.... More 

Milwaukee, Wisconsin
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We had an early flight out of O'Hare and needed a hotel close to the airport that also had reasonable extended parking rates for our car. I'd stayed at Loewes right up the street from Crowne Plaza in the past, but they were booked and they suggested that I try Crowne Plaza. I took them up on their suggestion, and... More 

Helpful?
Thank Msprisee
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Msprisee, Thank you for taking a moment to share that you had a great experience with our park & fly package. It is great to learn that our team has met your expectations this time. We greatly appreciate your business and your kind recommendations. We are looking forward to welcoming you back soon. Please do not hesitate to contact... More 

Delavan, Wisconsin
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

When we arrived we unloaded the car and I left to park it. The parking lot is not huge but it's adequate - you pay to park but we had a number of guests so we did get a reduced rate. While I parked the car, my friend waited with out luggage...and waited and waited, etc. We were waiting for... More 

Helpful?
Thank ngolubski
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear ngolubski, Thank you for your feedback. It is with great regret to learn that your stay was less than satisfactory and for that I am deeply sorry. Please rest assured that this is not a typical experience for our property and I have already addressed it with our team. I have shared your feedback with our team and we'll... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 N River Rd, Rosemont, IL 60018-5232
Location: United States > Illinois > Rosemont
Price Range: $118 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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