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Crowne Plaza Chicago O'Hare

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969 Reviews from our TripAdvisor Community

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Showing 902: English reviews
Syosset, New York
Level Contributor
113 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed here for couple of days. The place is nice accessible to the airport with free Shuttle service, etc. I am giving it only an average rating because they did not clean my room even after me personally going to the front desk and requesting it. I do not now what happened. But that is not acceptable. The restaurant... More 

Helpful?
Thank ZachariahN
Oklahoma City, Oklahoma
Level Contributor
78 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here for a convention for 3 nights. It is extremely convenient location wise. Check in was easy. The hotel itself is pretty standard and comparable to other Crowne Plaza's I've stayed. Rooms were clean and beds were nice. One thing we noticed is that it lacked a "warmth" factor. But that is common for most Crowne Plaza's. I wouldn't... More 

Helpful?
Thank Sean T
Rockford, Illinois
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW via mobile

Thus locations is an easy shuttle bus ride from O'Hare airport and less than 1/8 mile from the entrance to the Stephens Convention center. Also walking distance to the Fashion Mall and the Rosemont theater is across the street to the south. The shuttle to the airport runs 24/7 so making your flight shouldn't be a problem (even with traffic).... More 

Helpful?
Thank krisRoberson
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Unless it is an entirely budget driven decision do not stay at the Crown Plaza. It advertises (and sort of has) all the amenities of a 4 star but is completely devoid of personality and ambience. Tired and lethargic are apt descriptions of the public spaces, the rooms, and the staff. Convenient though, I guess. If you can get into... More 

Helpful?
Thank Peter B
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Peter B, We greatly appreciate your feedback. It is with great regret to learn that your stay was less than satisfactory. I'll be sure to share your feedback with our team so we could work on improving and wow you when you come back next time. Thank you for your business. Sincerely, Cher Jacobsen General Manager cjacobsen@crowneplazaohare.com Tel: 847... More 

MI
Level Contributor
109 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 1 week ago

This is an older hotel to be sure, but the renovations have been well done and the rooms are well appointed. Nose levels from the AC are a bit more than I would like to see in a hotel of this quality. Dinner was causal and well done. food and service here is first rate. This hotel has some really... More 

Helpful?
Thank MiCowboy
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear MiCowboy, Thank for taking the time to post a review about your recent stay with us. It is great to learn that you like our recent renovation. Thank you for sharing that our food and our service is first rate. We greatly appreciate your business and looking forward to welcoming you back when in the area. Please do not... More 

Marengo, Illinois
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Very enjoyable. Clean and quiet. The restaurant for breakfast was very tasty. Front desk service was very helpful. Lots of restaurants in the area. Beds were comfortable. Big bathroom. Easy access to main roads.

Helpful?
Thank WeLikeitHot306
Brno
Level Contributor
13 reviews
4 of 5 stars Reviewed 1 week ago

Stayed in this hotel for two days after my business trip to Lincolnshire. The price is affordable (compared with places downtown Chicago), breakfast not included... 10 Mins to metro train that takes you to city centre in 40 minutes. There is also free of charge shuttle bus to O'Hare airport and very close is Fashion Outlet of Chicago where you... More 

Helpful?
Thank Makous
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Makous, We greatly appreciate your feedback. It is great to learn that we have met your expectations and that you had enjoyed your stay with us. I am glad you had some time to visit the Chicago Fashion Outlet Mall as it provides great shopping experience. Thank you for your business. We are looking forward to your next visit.... More 

Richmond, Virginia
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Got stuck at Ohare with a family of six! United put us up at crowne plaza. The staff was very friendly and accommodating. They have a pool, the restaurant accepts the airline food vouchers, and the Chicago fashion outlets are right next door. Since we didn't have our bags, we needed to buy some fresh clothes and bathing suits. The... More 

Helpful?
Thank roderiquejd
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear roderiquejd Thank you for your review. I am sorry to hear about your flight delay. It is great to learn that our team was able to make difference and turn the otherwise disastrous day into a very positive experience. It is great that you had some time to visit Chicago Fashion Outlet Mall as it really offers great shopping... More 

Cheltenham, United Kingdom
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed 1 week ago

Bog standard airport hotel. Nice enough, staff friendly and helpful but nobody to help with bags - I assume there is but needs to be asked for rather than offered. No door staff to greet guests arriving. Rooms are clean and functional but with a constant humming sound which makes it difficult to sleep. Air con was switched off so... More 

Helpful?
Thank 42slarty
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear 42slarty, Your feedback is very important to us as we are always looking for the ways to improve. It is great to know that you liked our rooms and found our staff to be friendly and helpful. I am sorry to hear about the unfortunate experience with the humming noise. I'll be sure to share your feedback with our... More 

Wayzata, MN
Level Contributor
61 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago

Was here three nights for a trade show at Rosemont Convention Center. Easy 5 minute walk to the show. Lots of restaurants and shopping also within walking distance of the hotel. Room was fine -- nothing special, nothing bad. On the 8th floor internet signal was weak and very slow. I got emails done, but nothing else like Netflix streaming... More 

Helpful?
Thank mrfargo2
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear mrfargo2, Thank you for taking a moment to share the experience from your recent 3-day stay with us. It is great to learn that you had an enjoyable stay with us. Thank you for sharing that you had nice peaceful sleep. I am very sorry to hear about the internet experience. Please rest assured that it is not a... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 N River Rd, Rosemont, IL 60018-5232
Location: United States > Illinois > Rosemont
Price Range: $121 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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