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Best Western At O'Hare

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10300 W Higgins Rd, Rosemont, IL 60018-3899
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (96)
Room & Suite (130)
Dining (29)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 06/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/26/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 19 hotels in Rosemont
Location
Cleanliness
Service
Value
This Rosemont, Illinois hotel is one mile from O'Hare International Airport and the Blue Line train serving downtown Chicago 24 hours. The Best Western At O'Hare offers guests a variety of convenient dining options on site. The hotel offers a 24-hour shuttle to O'Hare airport. This Best Western is 4 blocks from Allstate Arena and 1mile from O'Hare International Airport. The hotel provides complimentary 24-hour shuttle service to the airport and the airport train station. A scheduled shuttle within a 2-mile radius, including Target, is also available. A 24-hour fitness center is on site. Guests also have discounted access to a nearby fitness center, 1 block away. A shop selling drinks, snacks, and microwave meals are available. Wireless Internet access is complimentary throughout the hotel; complimentary coffee and tea are provided in the lobby. Complimentary breakfast is served daily. Self-parking and extended parking are available at a surcharge, during guests' stay.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Nightclub / DJ
Free airport transportation
Business Center with Internet Access
Meeting rooms
Parking
Wifi
Restaurant
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Baggage storage
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Iron
Coffee / tea maker
Microwave
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Offer:BOOK DIRECT & SAVE
632Reviews42Q+A63Room tips
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Popular mentions
July Birthday wrote a review Aug 2020
2 contributions
It is baffling how a staff can be so inattentive to the cleanliness of its property. The carpet wasn’t vacuumed, the floors were stained, smeared fingerprints on the glass doors, and the outdoor trash cans were not emptied during my entire stay. If we could have gotten a refund, we would have definitely changed hotels.
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Date of stay: August 2020Trip type: Traveled on business
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Chris Nelson wrote a review Nov 2019
4 contributions3 helpful votes
Hotel's Favorite
Great customer service from the time I checked on till the time I checked out. Just here for the night room was what I needed a bed and a shower. They offer free WiFi and free breakfast. With shuttle service to and from airport.
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Date of stay: November 2019Trip type: Traveled on business
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JustMe9975 wrote a review Jul 2020
5 contributions10 helpful votes
0/5! If you're looking for a place to stay just for the night before catching an early flight, then this still isn't the place for you. Don't let the tidy pictures on the website fool you, this place is a disgusting dump. The grimy, dimly lit hallway was littered...littered with trash and ground-in crumbs strewn everywhere. It looked like it hadn't been vacuumed in days. Opening the door to the rooms we were hit with an offensive smell that cannot be described. The rooms were dated and cheaply done. I did not feel comfortable touching anything until I had sanitized the entire room. Once we got to our vacation destination I had to rewash all my packed clothes because the reek from the hotel lingered that long on all my items. I am just glad we left too early for whatever they attempted to serve for breakfast. Based on the condition of the rest of the place, I'm sure we avoided getting sick. Stay anywhere else, or sleep on the street, it would be cleaner.
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Date of stay: July 2020
Rooms
Cleanliness
Service
Room Tip: There isn't a good room here. Run.
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TomLee519 wrote a review Mar 2020
St. Petersburg, Florida144 contributions32 helpful votes
Flew into Chicago O’Hare late and decided to stay at this location. It was ok for one night, but have stayed at more comfortable places than this. Didn’t try the breakfast as we were in a hurry to drive to Milwaukee. Probably won’t stay here again.
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Date of stay: February 2020Trip type: Traveled on business
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Response from Adventure820141, Manager at Best Western At O'Hare
Responded Mar 7, 2020
We apologize for not being able to meet the expectations you were looking for. We will share this review with our staff so they are aware of what needs to be improved.
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Jasmine M wrote a review Feb 2020
1 contribution1 helpful vote
Find another hotel, the management here don't care about your safety or your experience, only your money. Best Western will never have our business again. This is a long but detailed review on why, so that we can hopefully save other people from a similar bad customer service experience. We stayed at this hotel on Feb 19th. We checked in and went to our room a king suite, started to do the usual check to make sure everything was clean and in order. My husband turned the shower on and moved the shower door. It was glass and it immediately exploded in his hands. I heard the loud noise and walked over to the bathroom door to see him standing stock still with a piece of it in his hand and blood rising all over the backs of his hands where the glass fell and cut him. I immediately flipped the faucet on in the sink and instructed him to let go of the piece he was holding (he was clearly in shock) and let the water run over his hands. I noticed there was glass everywhere, even out into the bedroom area. I picked up the phone to call the front desk but there was no dial tone. I had to get on the floor, covered in glass shards, to locate the cord for the phone to plug it in. I called the desk and the lady who had checked us in no more than 10 mins earlier said to come up and she'd give us another room. We cleaned up my husband's hands as best we could and I gathered all our stuff and headed to reception. Unfortunately I don't know the name of the lady who was working that night, she had door keys ready for us for another regular (not suite room as none were available) king room, she gave us Band-Aids for the cuts on my husband's hands and she said the hotel would comp our room. As we were in shock, we headed to the new room, recleaned his hands and applied the Band-Aids. We decided to order dinner in from a local restaurant as we then didn't feel like going anywhere that evening. The next morning we stayed in also as we were still shaken from the incident the night before. We had intended to do some sight-seeing that evening and morning as we were stuck in Chicago due to a car issue but this time was lost to us due to the shock of incident and injuries to my husband's hands. Upon check out, I asked the new clerk to confirm if our room was comped, she looked confused, but didn't communicate with us. We were left standing there after we asked the question. She picked up the phone on her desk to make a call but evidently there was no answer. She then picked up her cell phone to make a call. After all this, a man appeared behind us and she pointed at him to us. This man turned out to be Danny, the manager. but he didn't tell us his name until I asked at the end of our conversation. He started by asking what happened in the room. After we recounted to him, he asked if we'd punched or kicked the shower door because it was just newly installed and they couldn't understand how this would happen. We were again in a state of shock at this accusation. We pointed to my husband's hands and stated that this could have been a much bigger issue and that in no way did we do anything other than open the shower door. Danny stated that they couldn't comp the room without getting more information from us but they had made no attempt to contact us by phone, by message to the room etc. They waited until we asked the question at checkout and then ambushed us with the accusation. Danny was in no way apologetic at all and his demeanor was very confrontational about the incident. He tried to say he wasn't accusing us but he clearly was. He stated that he couldn't just comp the room and would have to speak to the general manager but assured us that he would call us from his personal cell by 4pm that day (Thursday) with an answer. He never called. After the conversation with Danny, we went out to our car and called the corporate number for Best Western to make a complaint because of how we had just been treated. They advised us it would take 2-5 days for a response. We realized later that the clerk that morning has not even given us the receipt we asked for. I gave them several days to call us, on Sunday, 3 days later, I called the hotel. A different clerk answered the phone and was the first person at the hotel to truly apologize to us. I asked him to have a manager call me, he said Danny would call the next day. I requested that he have someone else call me because of the way Danny spoke to us and said he didn't have the authority to comp a room. The clerk informed me that Chris, the general manager would be in the next day, Monday, and would call me. He never called. I finally received a call on Wednesday 2/26 from corporate telling me that the management had decided not to refund the room, even though they charged for the larger room and that they (corporate) couldn't do anything to override the decision of the management at the hotel. They advised that if I wanted a refund or compensation that I "explore other avenues". This corporation, and this management team don't care that a person was injured on their property, they provided what can only be described as hostile customer service, took our money and told us that was the end of it. We are completely disgusted by our experience and will never do business with Best Western again.
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Date of stay: February 2020Trip type: Traveled as a couple
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PRICE RANGE
$68 - $140 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western at o`hare hotel rosemont, best western hotel rosemont, best western rosemont, rosemont best western
LOCATION
United StatesIllinoisRosemont
NUMBER OF ROOMS
142
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Frequently Asked Questions about Best Western At O'Hare
Which popular attractions are close to Best Western At O'Hare?
Nearby attractions include Wolff's Flea Market (0.4 miles), Allstate Arena (0.4 miles), and Shoeless Joe's Ale House & Grille (0.04 miles).
What are some of the property amenities at Best Western At O'Hare?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Best Western At O'Hare?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western At O'Hare?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Best Western At O'Hare?
Yes, free parking is available to guests.
What are some restaurants close to Best Western At O'Hare?
Conveniently located restaurants include Harry Caray's Italian Steakhouse, Cafe la Cave, and Buona.
Are there opportunities to exercise at Best Western At O'Hare?
Yes, guests have access to a fitness center during their stay.
Does Best Western At O'Hare have an airport shuttle?
Yes, Best Western At O'Hare offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western At O'Hare?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western At O'Hare offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Best Western At O'Hare?
The staff speaks multiple languages, including English and Spanish.