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BEST WESTERN at O'Hare

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285 Reviews from our TripAdvisor Community

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Showing 257: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW

We were very impressed by how clean and well-maintained everything was, from room to lobby, to halls to exterior. We always saw someone cleaning. All of the staff was very friendly and helpful. The bed was wonderful. Unlike many other hotels, our room was quiet - no hallway noises. No complaints about the shuttle service or the free parking.

Helpful?
Thank Michael S
1 of 5 stars Reviewed 1 week ago

When I booked the room several months ago, the "sleep and fly" rate was available. When I arrived the night before my flight, they had discontinued that option and would not honor it. The EXTREMELY rude female desk clerk (I don't recall her name, but she was the only female working the desk the night of July 30, 2016 at... More 

Helpful?
Thank Bob U

Travelers are raving about these Rosemont hotels

Beloit, WI, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I used to travel quite a lot for my job and I always stayed at Best Western Hotels. I would not like to stay anywhere else. I am always very well taken care of. For my last job, I traveled 2 days each week and I had a standing reservation at Best Western in the city I traveled to.

Review collected in partnership with Best Western

Helpful?
1 Thank Grace P
stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review

WOW Thank you for the great response and telling the world of the great service and staff at the best western at ohare please stop by the desk on your next stay we would like to say thank you in person Stephen General Manager More 

Indianapolis, Indiana
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything inside is new, after construction, fresh and clean, Rooms, bathroom, hallways are freshly redone. AC was noisy but overall value is great, close to the airport only 5 min, and no parking fee which is the best, because all other hotels are charging 25$

Review collected in partnership with Best Western

Helpful?
1 Thank Roksa
stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for the great response and telling the world of the great stay you had at the best western ohare please come back and see us again Stephen General Manager More 

Bienenbüttel
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Like the title said, the shuttle service we received was awful! We arrived at 19.00 after 10 hours of flight at the Chicago O'Hare Airport. No signs or anything indicated where the shuttle will be leaving or even when. After asking a lot of people we found the right spot (45 min. later). A shuttle bus was there at the... More 

Helpful?
1 Thank Smoochy008
stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for staying with us Please accept our apology We have replaced the driver in question please come back and see us again Stephen general manager More 

Georgetown, Canada
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

3rd time staying here and it has slipped. Renovations appear to be in progress but the overall quality has slipped. Banging outside doors and other noise such as loud talking disturb sleep. Breakfast below average for service and quality compared to other BW's. Had to request coffee refresh twice.

Review collected in partnership with Best Western

Helpful?
1 Thank DesOCA
stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review

Thank you for coming back and seeing us We are focused on training of our new staff members our renovation is almost complete breakfast will be in the hotel Stephen general manager More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I stayed at the Best Western hotel at O'hare on July 30th and 31st. Check in was a breeze. Upon our arrival to the room, we entered and there was an obvious musty smell. The air condition was on. I removed my shoes to open the curtain and stepped in saturated carpet which apparently from the musty... More 

Helpful?
1 Thank Duncan P
stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review

thank you for staying with us Please accept my apology for the service from our desk agent we have replaced her and training new employee. Service should always be the 1st concern the agents are the face of our hotel Please come back and try us again See the differences in service Stephen general manager More 

Atlanta, Georgia
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel recently had a make over. The rooms are much nicer now but they raised the prices quite a lot with the face lift. The internet in the hotel is extremely slow making it very difficult to do work online. The staff at the front desk were friendly and helpful as usual.

Review collected in partnership with Best Western

Helpful?
1 Thank dan o
stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review

thank you for staying with us We are upgrading our internet to serve you better please come back and see us again Stephen general manager More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We needed a cheap, but nice, hotel near the Rosemont subway station so we could go downtown for the weekend. It was a 5 min drive to the station where we parked our car for the day. The hotel has free self parking, free WiFi and looks as if it was recently revamped in terms of fixtures and finishings. No... More 

Helpful?
2 Thank kare444
stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review

WOW, Thank you for the response and telling the world of our hotel please come back and see us again please stop by the desk and let us say thank you in person Stephen General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

The room was pretty clean, you have to walk to the restaurant do get breakfast wasn't a bother at all. Receptionist was nice even suggested places that where open at midnight. Overall a good experience. We went to the Allstate arena for a concert and it was so close to it that we went walking.

Helpful?
1 Thank Sammy N
stephenmerlin007, General Manager at BEST WESTERN at O'Hare, responded to this review

thank you for the response and staying with us. Your friends will thank you for the recommendation to our hotel Our staff send thank you for telling the world of the service we offer please come and see us again and bring your friends Stephen General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
This Rosemont, Illinois hotel is one mile from O'Hare International Airport and the Blue Line train serving downtown Chicago 24 hours. The Best Western At O'Hare offers guests a variety of convenient dining options on site. The Pine Grove Restaurant offers the best breakfast in Rosemont along with fresh lunch items and great dinners. Shoeless Joe's Alehouse, guests enjoy an American style bar serving a wide variety of specialty beers along with an excellent menu, from appetizers to complete dinners. The hotel offers a 24 hour shuttle to O'Hare airport. ... more   less 

Additional Information about BEST WESTERN at O'Hare

Address: 10300 W Higgins Rd, Rosemont, IL 60018-3899
Location: United States > Illinois > Rosemont
Price Range: $95 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN at O'Hare 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Best Western At o`Hare Hotel Rosemont
Best Western Hotel Rosemont
Best Western Rosemont
Rosemont Best Western
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