This was a nice place to stay after flying back from Europe. The free airport shuttle was very convenient (it runs every 15 minutes). Our bed was so comfortable, especially after the long flight and lack of sleep on the plane. I was surprised by a couple things, considering this is a 4-star hotel. First (and most concerning), there was quite a lot of black mold in the bathroom. Most of it had been painted over (but was still visible through the paint), but one corner above the sink was just covered in mold. The other thing was that the toilet lid was weirdly yellowed -- not a big deal, but it did surprise me considering the class of this hotel.
One of the best hotels of any kind I’ve ever stayed in. The staff are everything you could want. Friendly, helpful, funny and above all else, efficient. Lovely big room on the 7th floor, great food all day in the restaurant, and to cap it all a very reasonable bill. I’ll be back for sure.
Staff was friendly and helpful, room clean and comfortable, Rosemont theater right across street, steak house right out front door and breakfast buffet was really good. Bellhop very friendly and helpful, front desk knowledgeable and friendly
Hotel was very clean and the room was spacious. The bed & linens were exceptionally comfortable. The garage parking for our park & fly pkg was easy to enter & felt safe leaving our vehicle there . This is our second time staying here & leaving our vehicle, will definitely stay here again when going out of O'hare.
Went here for nephew's wedding. Did online check in which was a waste of time. There was supposed to be a sign ion the lobby indicating where to pick up our room keys. Could not find it after searching. Finally asked a desk clerk who said, "We don't have one of those." The check in email said to look for the sign. Then the desk clerk couldn't find our reservations even though we had already gotten a check in confirmation email. Next, she asked for payment which had been made online and it took her a while to confirm that. Finally, we were supposed to get a welcome bag for the wedding which we didn't learn about until later that evening. Had to go to the desk the next morning for it.
Awesome front desk checkin staff! Stayed the night before flying out of ohare. Shuttle service was perfect. Parking garage is very safe. I will definitely be staying here again. This puts every other park and stay hotel last.
This is our new go-to airport hotel at O'Hare. Excellent facilities, great shuttle driver, friendly and helpful staff, nice restaurant, and the room was lovely! High quality and reasonably priced. Also, the gym was well appointed--we could do our whole workout with lots of space and high quality machines.
First time at this hotel. Room was beautiful. We stayed here specifically for the park and ride airport shuttle. Our flight was delayed so we had breakfast at the hotel restaurant. It was good not amazing. Breakfast potatoes were undercooked. Upon returning from our trip it took about 30 minutes to find the Loews shuttle at the airport. Our driver asked when we called exactly and it was a weird interaction as I was freezing outside and just wanted to get on the shuttle. Once we returned the short distance to the hotel our car didn’t start and they helped jump it right away for us. Main problem was we scanned our parking ticket to leave the ramp and it said we owed money when parking was supposed to be included. After two phone calls and finally being transferred to the parking garage they gave me my refund. If you ever have the same problem they recently installed help/call buttons at the gate and someone can come open the gate for you. I would stay here again for future travels.…
I have used Loews Chicago O'Hare Hotel for stays right after trips departing from Chicago with the park & fly option - this is great for us, as we live in Michigan, and the option is really useful after a long flight back to the US. This time we have spent New Year's Eve in the hotel, and were extremely happy with our decision: while we were too tired to enjoy the hotel events, we used the many options they had for room service that night, and were really happy with the service received. I would definitely recommend this hotel for family and friends going through O'Hare.
First class service, clean rooms, attentive staff. I literally wanted to leave local restaurants to come back and eat at the hotel ( the food really is that good)! In a prime, safe location with ammenties and restaurants within a 1.5 mile radius. The staff is a yes Ma'am yes Sir I'll get it done to your satisfaction immediately.