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Holiday Inn Express Chicago O'Hare

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518 Reviews from our TripAdvisor Community

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Showing 482: English reviews
Level Contributor
15 reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

I booked this hotel for 6 days, left on the third day. First day they put us in a room with a broken chair, it was an omen... Next day the air conditioner broke down and we had to move to another room at 2:15 am. On top of that we didn't get room service for 2 days. Apparently someone... More 

Helpful?
Thank maria r
Tom N, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

Thank you for your very valuable comments regarding your recent stay with us. We would like to sincerely apologize for the unacceptable issues you experienced with your guest room. We always attempt to meet our guests expectations and it is through feed-back such as yours that enables us to address these issues to ensure other guests are not similarly inconvenienced... More 

Washington, DC
Level Contributor
194 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here just a few hours (less than 4 hrs.) from an exhausting travel day full of delays and re-routing. I can't say that the pricing was excellent for a one night stay but it was in line with what the other hotels nearby O'Hare airport (2 miles or less) were charging on 8/22/16. After spending a night at... More 

Helpful?
Thank AJP57
Tom N, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

Thank you for your very valuable comments regarding your recent stay with us. We always attempt to meet and exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and improve in areas that may need attention. Thank you. More 

Palm Beach, Florida
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

For the amenities that they offer thy offer, other rooms should be renovated as well. We got there by chance since we missed our connection flight and the airline put us there. Except free breakfast, free parking, gym and pool the hotel has nothing to offer. Poor customer service, old motel like rooms make you not want to touch foot... More 

Helpful?
Thank Gbt1988
United States
Level Contributor
111 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arrived here after a VERY long drive, for a flight from O'Hare the next day. Writing this review during my stay. There was a VERY long line at check in, BUT the desk clerk was busting his butt, all by himself to try and get us all checked in as soon as possible, even with equipment difficulty he did a... More 

Helpful?
1 Thank DaTravellinMan
Tom N, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

Thank you for your very valuable comments regarding your recent stay with us. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and improve in areas that may need attention. Thank you. More 

Lombard, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2016 via mobile

I attend the ACN weekly meetings at this location! Always greeted by hardworking friendly staff! Our room is just right, always ready upon arrival, temperature setting is just right and ample of parking! This location is also conveniently located near expressways! Great middle point for meeting folks from all directions.

Helpful?
1 Thank yeseniasan20
Tom N, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

Thank you for your very valuable comments regarding your recent stay with us and also as a loyal repeat guest. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to also share your posting with our staff as it is a morale booster. Thank you. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 21, 2016 via mobile

I'm just going to get straight to the point. I came this hotel for business I stay here quite often but when I do I learned to stay away from a specific agent Sandra. Every time I come to this hotel I get treated with the same bad attitude as if I'm disturbing her. She's always looking down on her... More 

Helpful?
1 Thank djones37
Tom N, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

Thank you for your very valuable comments regarding your recent stay with us and we would like to unreservably apologize for the lack of professionalism on behalf of one of our now FORMER employees. We take great pride as leaders in the hospitality field and certainly do not condone a lack of respect and unprofessionalism on the part of any... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 21, 2016 via mobile

Worst room service ! Dirty breakfast room and pool! Worst hotel I have ever been to! Not replacing a shampoo, coffee and cup!!!!! There was no fan in the bathroom! Window was broken and they taped it from the top!!! We were not happy at all! Bad!

Helpful?
1 Thank Farnaz F
Tom N, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

Thank you for your very valuable comments regarding your recent stay with us and we would like to sincerely apologize for the unacceptable issues you encountered. We always attempt to meet our guests expectations and we obviously fell way short on this occasion. We do embrace feed-back such as yours in that it enables us to improve in those areas... More 

ohio75
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 13, 2016 via mobile

Checked in on Saturday July 9th to stay the weekend for the Adele concert on Sunday July 10th. When we went to check in, there was a line of about 7 or 8 deep. One man was working his butt off trying to answer the phone, check people in and answer other issues as he was by himself. Someone had... More 

Helpful?
1 Thank ohio75
Tom N, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

Thank you for your very positive and valuable comments regarding your recent stay with us. We always strive to exceed our guests expectations and it is through important feed-back such as yours that enables us to measure our success and to improve in areas that may need attention. We will be sure to share your posting with our staff as... More 

Calgary, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 11, 2016

My kids and I stayed two overnights here and the front desk staff were very helpful. Took the shuttle to O'hare then got on the blue train to downtown loop area to tour around. It was very easy from this location and there is ample parking. Room was clean, breakfast was good. Would return.

Helpful?
1 Thank NamielMary
Tom N, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

Thank you for your very valuable comments regarding your recent stay with us. We always attempt to exceed our guests expectations and it is through important feed-back such as yours that enables us to measure our success and to also improve in areas that may need attention. Thank you. More 

Green Bay
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 28, 2016

We stayed here prior to a morning flight out of O'Hare. The rooms were clean with a fridge and sink. Reliable and friendly shuttle service, and the small shop area of the hotel offered snacks and beverages for breakfast so you can avoid over-priced airport food. The price was just OK, but included the ability to use the parking garage... More 

Helpful?
1 Thank Dana B
Tom N, General Manager at Holiday Inn Express Chicago O'Hare, responded to this review

Thank you for your very valuable comments regarding your recent stay with us. We always attempt to exceed our guests expectations and it is through important feed-back such as yours that enables us to measure our success and improve in areas that may need attention. Thank you. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome The Holiday Inn Express Hotel & Suites O'Hare Airport is located 5 minutes north of O'Hare International Airport with complimentary shuttle service. Interstates I-90, I-294, I-190 and I-290 have exits leading to the airport. We are also only 25 minutes from downtown Chicago. The Holiday Inn Express & Suites O'Hare is a brand new interior corridor hotel with 10,000 sq. ft. meeting space, conveniently located within walking distance to Allstate Arena and 2 miles from Donald E. Stephens Convention Center. Hotel features include complimentary smart start breakfast, wireless high-speed Internet access free to guest and local phone calls. The hotel has 243 guest rooms and 31 suites to accommodate any need. Enjoy our spacious and deluxe guest rooms and suites that are equipped with granite vanities in our bathrooms, clock radio/ MP3 compatible, pillow top mattress, work desk with ergonomic chairs, 27 inch television with free movie channels, pay-per-view movies and Nintendo games. Micro/ fridges in all suites and priority club floors. We invite you to use our 24 hour fitness center with state of the art workout equipment, our indoor lap pool and kiddie pool. Our Market Place is available for sundries, snacks and beverages 24 hours. The hotel's lobby includes a work area for your business use, with four computers kiosk, and complimentary high-speed Internet access for guest use. ... more   less 

Additional Information about Holiday Inn Express Chicago O'Hare

Address: 6600 Mannheim Rd, Rosemont, IL 60018-3625
Location: United States > Illinois > Rosemont
Price Range: $122 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Chicago O'Hare 3*
Number of rooms: 275
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago o`Hare Hotel Rosemont
Holiday Inn Express Rosemont
Holiday Inn Rosemont
Hotel Style:
#15 Business Hotel in Rosemont
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