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SpringHill Suites Chicago O'Hare

Certificate of Excellence
3.0 of 5
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8101 West Higgins Road, Rosemont, IL 60631
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1 room 1 adult
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865 Reviews from our TripAdvisor Community

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Cleveland, Oh
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed here this past weekend and apparently have a much different idea of how hotels should be rated compared to other travelers. This hotel is just ok, however there is nothing horrible that would make me say don't stay here. Having said that I think this hotel has significant room for improvement. I say this because of some of... More 

Helpful?
Thank Oh_Parrothead
Steven S, Guest Experience Manager at SpringHill Suites Chicago O'Hare, responded to this review

Dear oh_parrothead, We do thank you for taking the time to give our hotel a review. I am disappointed to hear that we fell short of the consistency that you have come to know from the Springhill brand. We are currently undergoing a phased renovation where all of our guest rooms will be given a refreshed look and feel. I... More 

Seoul, South Korea
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Wow, I really enjoyed my stay at Springhill Suites O'hare and still miss the people there. I went to Chicago alone, but I never felt lonely since the people working there were so nice and friendly!! Actually, I've been to other springhill suites hotels, including those in Denver (which wasn't bad), but this one was much better and I highly... More 

Helpful?
Thank DrLaraLee
Kimberly N, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

First off, we hope you mother is recovering and doing well. Thank you so much for all the wonderful comments! We have a great staff at the hotel and we strive to deliver exceptional service. I'm delighted to hear you enjoyed your experience with us. See you soon! Safe travels. More 

1 review
2 of 5 stars Reviewed 2 weeks ago

Checked in to the hotel I was very happy they were able to give me a double bed request at the front desk. However, I wasn't too happy with the service. It stated no where that online that you have to pay incidentals with a card. No one was trying to help me out since my credit card was stolen.... More 

Helpful?
Thank Tatiana W
Kimberly N, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

Dear Tatiana, One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I am very sorry to learn that the quality of service provided by our front desk staff did not quite meet... More 

Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Got stuck in Chicago en route home to DC during big storm. Wasn't sure what I was getting into, but experience turned out to be a good one. Staff is terrific and happy to do anything to help. Location isn't exactly an easy one to get out and move, but the shuttle drivers are happy to take you to the... More 

Helpful?
Thank KayakDC
Kimberly N, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for taking the time to complete our survey. We appreciate your feedback. I'm glad you were able to enjoy your experience with us during this unexpected trip. We hope you can come back in the future whenever your travels bring you back to Chicago. Safe Travels! More 

Gaylord, Michigan
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

I didn't eat at the outback but there is an outback steakhouse on site. Parking lot needs some work and hotel is dated but the staff is very friendly and helpful. Not sure if I would stay here again but a decent place for the price paid.

Helpful?
Thank colekom
susan_selim, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for taking the time to write your review. Rest assured, that I have passed your comments to the corret department to make sure we continue to improve. We are actually going thru renovations in our guests rooms, and we hope you can come back and experience them. If you decide to come back, please don't hesitate to contact... More 

Windermere, Florida
Level Contributor
87 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Always a great experience here. Fantastic location, great breakfast, great rooms and always fantastic service. This property is a great value. Its the only place I stay when coming into O'Hare airport

Helpful?
Thank Steve B
Kimberly N, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

I'm delighted to hear you enjoyed your experience with us. We appreciate your business. We hope you can continue to stay with us. Safe Travels! More 

Lorain, Ohio
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We took a weekend road trip to Chicago New Year's weekend with 2 of our sons and their girlfriends and stayed here. Staff was very friendly when booking over the phone and when checking in and out. Rooms were nice and clean. Continental breakfast was very good. Great variety. Outback Steakhouse attached to hotel was nice after a long day... More 

Helpful?
Thank shersherbaby
Kimberly N, Guest Relations Manager at SpringHill Suites Chicago O'Hare, responded to this review

Dear Shersherbaby, Thank you for your kind words. I am glad that everyone in your group were well taken care of during your New Year's Eve trip. We look forward to seeing everyone again on the next trip. Warmest Regards, Kimberly N, GSM More 

IL
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 5, 2016

We had a morning trip planned and thought to take the kids to a OHARE hotel the night before departure (to make things a little calmer and get our adventure off to a fun start). Having never stayed at a SpringHill Suites before I was very impressed with the property. Reception is so friendly. People like Bobby and Kevin make... More 

Helpful?
Thank BenjaminMS
Kimberly N, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for the wonderful comments! I'm delighted to hear you enjoyed your experience with us. We appreciate your business, we have a great staff that goes above and beyond. We hope you can come back to visit us in the future. Safe Travels! More 

Merrillville, Indiana
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed December 30, 2015

The only reason I am giving this hotel a poor rating is because they never put in my wake up call. I had a 5:00am flight on Christmas Day and when I checked in around 2:00pm on Christmas Eve, I told the front desk clerk that I needed to have a 2:30am wake up call and she told that she... More 

Helpful?
1 Thank jkeltz
Kimberly N, Front Office Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you for taking the time to complete our survey. I'm happy you enjoyed some of the amenities we offer. I would like to apologize for not receiving your wake up call. Please rest assured that I will be passing your comments along to the front desk and Night Audit. We take every comment serious, good or bad, to make... More 

Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed December 26, 2015

This is our third time staying here in two months. The rooms are no longer fresh. They are rundown and don't smell fresh. Pillows don't smell fresh either. This morning the pool water was murky and no fresh water was being pumped in. Yesterday there was pool furniture in the pool and we had to remove it. Today there was... More 

Helpful?
Thank Mary ann D
susan_selim, Manager at SpringHill Suites Chicago O'Hare, responded to this review

Thank you Mary Ann for sharing your experience with us. I'm sorry you experienced issues while using the pool, and have shared your concerns with our engineering department to ensure they are corrected, and don't occur again. Thank you for your positive feedback on our staff and I truly hope that you give our hotel another try so we reassure... More 

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