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Embassy Suites by Hilton Chicago - O'Hare/Rosemont

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1,177 Reviews from our TripAdvisor Community

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Showing 1,157: English reviews
Orlando, Florida
Reviewed 3 days ago NEW

I stay in over 120 hotel rooms/year for business. This was a family trip. Handicapped room bathrooms poor, there was a raised threshold going into the bathroom. The bathroom is too small, and doe not meet current modern standards. The shower water pressure is low, and shower temperature control is poor, almost dangerous. The breakfast was good, friendly staff.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank John L
Springfield, Illinois
Reviewed 3 days ago NEW

I stayed on the 10th of January and checked out on the 11th. The staff was wonderful and very professional. The t.v in the separate living area did not work. It had a bad signal but I didn't make a big deal about it because I was so tired anyways. Breakfast was wonderful. The rooms are definitely in need of...

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Helpful?
Thank halliek96
United States
Reviewed 5 days ago NEW

We stay at this hotel at least once a year and it is my kids favorite. Staff is very efficient and helpful. Hotel is very welcoming and clean overall - even the improvements being made did not dampen our stay.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Diane L
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Diane, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

United States
Reviewed 1 week ago

This hotel is close to the airport. It is under renovation, but only on the top two floors at this time, so there was very little construction noise, and only during "regular" business hours. The hotel restaurant was decent, as was the breakfast (including made-to-order items). We did not go to the dinner reception, but they have that Monday-Thursday evenings....

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Helpful?
Thank Margo9876
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Margo9876, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

Texas
Reviewed 1 week ago

We are currently staying at Embassy Suite at Rosemont , Chicago and we are booked for 5 long weeks . It is not a pleasant place to stay . The shelf has no hinges and the door is detached . The shower head both in our bath room and in the pool are poorly installed . They don't provide dish...

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Helpful?
Thank Iris K
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Iris, We're very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as...

Hoffman Esates, United States
Reviewed 1 week ago

If you plan to sleep don't stay at this hotel, between the construction and fire alarms going off its imposable. Worst experience I have ever had at a hotel. Heat did not work in room, asked front desk to fix and no one ever showed up. The construction noise is unbearable. Constant pounding noise with little consideration for guest.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 738armandoo
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

738armandoo, We're very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as...

North Chicago, Illinois
Reviewed 2 weeks ago

Not a friendly place to stay had to take cold water showers and almost missed my nye party will not return. Staff not kind. Staff conversated negativly about customers. Check in was horrible as well as check out

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank redstar2017
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

redstar2017, We're very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as...

Country Club Hills, Illinois
Reviewed 2 weeks ago

My husband and I were looking for somewhere to go and stay over night to celebrate the New Year. We were completely satisfied with everything about this hotel. Thanks you for such an amazing experience.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Urfrancia
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Urfrancia, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

Romeo, Michigan
Reviewed 2 weeks ago

My 9 and 10 year old daughters and I stayed here with my husband while he was on a business trip. We had bedbugs in our first room, which was bad enough. They seemed to handle it ok by moving us to another room and giving us some Hilton honors points. They also sent up some hot chocolate and smores...

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Helpful?
Thank heddy51
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

We're very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as your...

Chicago, Illinois
Reviewed 2 weeks ago

Unfortunately, my stay at the Embassy Suites in Rosemont, IL was the worst hotel experience I have ever encountered. Upon my arrival, I was greeted by Amy who was part of the welcoming committee and was passing out disclaimers for the hotel for the New Year’s Eve stay. When I inquired about valet parking I was informed by her there...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Eclass2
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Located within walking distance from MBFinancial Park and Fashion Outlets of Chicago. Our hotel is a full service all suite airport hotel providing outstanding accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $25/day; Valet Parking: $28/day. We do not offer a shuttle to Allstate Arena. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - O'Hare/Rosemont

Address: 5500 N. River Road, Rosemont, IL 60018
Location: United States > Illinois > Rosemont
Price Range: $145 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - O'Hare/Rosemont 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Rosemont
Rosemont Embassy Suites
Hotel Style:
#13 Business Hotel in Rosemont
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and other travelers.
8 questions
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Questions? Get answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Close the door between the living room and bedroom to decrease noise in the bedroom during meals.”
 of 5 bubbles Margo9876, 1 week ago | Read review
“Second floor because it's accessible to the lounge and exercise room and pool . That is if you are staying long”
 of 5 bubbles 916igk, 1 week ago | Read review
“Elevators are very slow and on only one side of the hotel. If you are on second floor you will be right by the breakfast area.”
 of 5 bubbles cooldude2003us, Nov 28, 2016 | Read review
“"Rooms are spacious, comfortable bed"”
 of 5 bubbles Dora1966, Nov 21, 2016 | Read review
“Great food.”
 of 5 bubbles jackr301, Nov 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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