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Embassy Suites by Hilton Chicago - O'Hare/Rosemont

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1,190 Reviews from our TripAdvisor Community

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Start your review of Embassy Suites by Hilton Chicago - O'Hare/Rosemont
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Reviewed 2 days ago NEW

Not fully staffed due to remodeling. Noise isn't bad but they cannot keep up with the daily tasks of ensuring a terrific stay. We have stayed in the past and had exceptional service. However, this last stay definitely destroyed some trust with the brand.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Bobbie S
Schererville, Indiana
HOTEL’S FAVORITE REVIEW
Reviewed 4 weeks ago

We were attending the Travel Show across the street. We checked in 3 hours early thanks to the nice young lady at the front desk. The King suite we had was large and impeccably clean. There's a daily reception from 5:30 PM to 7:30 PM with adult and non-adult beverages and snacks. A full breakfast( buffet and omelet station) was...

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Helpful?
Thank dennis s
About Hotel's Favorite Review
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Dennis, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

Denver, Colorado
Reviewed 3 days ago NEW

I enjoyed the accomadation . I have attended this facility before. They have undergone some updates and the facility was nice. The gym is a little small but meets the needs. Recommend the stay especially for the extras

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank B9781ZGmariaf
Boston, Massachusetts
Reviewed 5 days ago NEW

Very nice, spacious suites, clean and convenient. The staff was quite friendly and welcoming. The evening reception and breakfast were pleasant and offered a variety of foods. Not a gourmet experience but good, appetizing fare. I would return here if back in the area.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank LP6403
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Hi LP6403, Thank you so much for your review, we really appreciate your kind words! We're currently renovating all of our guestrooms and can't wait to have you back to experience them firsthand. Thanks again and have a great day!

Rosemont, United States
Reviewed 1 week ago

I have visited this Embassy Suites for the past 4 or 5 years and have always had either very good or an excellent experience. The hotel is a bit dated, but that doesn't bother me. They are in the process of remodeling that didn't seem to be a problem; however, there was some sort of water problem as there was...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank E5091BNrobertf
ESDTMGR, General Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

We would like to thank you for taking the time to review our hotel. We appreciate your feedback and are sad to see that your stay was not exceptional. I would like the opportunity to speak to you and make this right. We appreciate your loyalty to the Hilton family. If you could please reach out to me at your...

Burbank, Illinois
Reviewed 1 week ago

Overall the accommodations are good, the staff is great. The only problem we had is was that after we checked in and went to shower for our event, we discovered that the didn't have hot water throughout the hotel. I feel this was handled poorly. If you know the water is going to be off while doing the renovations, they...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Timothy K
ESDTMGR, General Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Timothy, We would like to thank you for taking the time to review our hotel. We appreciate your feedback and are sad to see that your stay was not exceptional. I would like the opportunity to speak to you and make this right. We appreciate your loyalty to the Hilton family. If you could please reach out to me at...

Appleton, Wisconsin
Reviewed 2 weeks ago via mobile

Great front desk. Hotel under construction but only between hours of 9-5pm. As I was in conference all day, it didn't matter. Room was clean, decent, and comfortable. All enjoy the free drinks and hot breakfast.

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Helpful?
Thank Live_and_Learn2016
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

Indianapolis, United States
Reviewed 3 weeks ago

Explain to your staff the importance of seeking out information they are not sure of. Every group that comes there for a conference and stay may have made certain arrangements with the Hotel. I have no more to say. thank you

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank D6812EXteresad
ESDTMGR, General Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

We would like to thank you for taking the time to review our hotel. We appreciate your feedback and are sad to see that your stay was not exceptional. I would like the opportunity to speak to you and make this right. We appreciate your loyalty to the Hilton family. If you could please reach out to me at your...

Springfield, Illinois
Reviewed 3 weeks ago

Came with the kiddos...valet rude. Yes the hotel was under renovations but it said 1 flr at a time...not the case. Digital keys rarely worked, pool area...blah, staff no hot water or heat..moved rooms

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank ruthcL641KL
ESDTMGR, General Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

We would like to thank you for taking the time to review our hotel. We appreciate your feedback and are sad to see that your stay was not exceptional. I would like the opportunity to speak to you and make this right. We appreciate your loyalty to the Hilton family. If you could please reach out to me at your...

Janesville
Reviewed 3 weeks ago

Love staying here. Great value for the money. Two hour reception and great cook to order breakfast. Wish more hotels offered these amentities. They also offer Park and Fly which is also very nice. Would recommend this hotel to everyone. Will be back soon

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 408helmih
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Located within walking distance from MBFinancial Park and Fashion Outlets of Chicago. Our hotel is a full service all suite airport hotel providing outstanding accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $25/day; Valet Parking: $28/day. We do not offer a shuttle to Allstate Arena. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - O'Hare/Rosemont

Address: 5500 N. River Road, Rosemont, IL 60018
Location: United States > Illinois > Rosemont
Price Range: $147 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - O'Hare/Rosemont 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Rosemont
Rosemont Embassy Suites
Hotel Style:
#13 Business Hotel in Rosemont
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and other travelers.
8 questions
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Questions? Get answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Close the door between the living room and bedroom to decrease noise in the bedroom during meals.”
 of 5 bubbles Margo9876, Jan 13, 2017 | Read review
“Second floor because it's accessible to the lounge and exercise room and pool . That is if you are staying long”
 of 5 bubbles 916igk, Jan 11, 2017 | Read review
“Elevators are very slow and on only one side of the hotel. If you are on second floor you will be right by the breakfast area.”
 of 5 bubbles cooldude2003us, Nov 28, 2016 | Read review
“"Rooms are spacious, comfortable bed"”
 of 5 bubbles Dora1966, Nov 21, 2016 | Read review
“Great food.”
 of 5 bubbles jackr301, Nov 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question