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Embassy Suites by Hilton Chicago - O'Hare/Rosemont

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5500 N. River Road, Rosemont, IL 60018
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1,040 Reviews from our TripAdvisor Community

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Showing 1,023: English reviews
Overland Park, Kansas
1 review
3 of 5 stars Reviewed 2 days ago NEW

Good location, walking distance to many things. Staff was friendly and rooms were clean. All the basics were fine. But for the money we paid the breakfast and evening receptions should have had more staff.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank johnpZ2747WS
Groton, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

hotel needs to be updated staff not very cheerful or friendly. beds are comfortable. rooms are dark and quiet from outside noise. location is directly across from convention center. restuarant was very good.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Karen S
Staten Island, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

This trip was horrible from the moment we tried to check in. Room wasnt ready 15 minutes past when it was supposed to be, so we went to the restaurant Basil's....and dealt with insanely slow service and low quality food. The Front desk brought us our key while we were eating for a room that was ready over an hour... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Arin C
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW via mobile

Nice hotel, decent food good bar. The hotel staff was excellent. It was an unexpected stay was flying Chicago and missed my connect. Booked thru Expedia, the rate was okay. Overall if I had to stay in Chicago I would stay here, the hotel staff made the stay.

Helpful?
Thank David L
Washougal, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Would have given a higher rating - but the elevators were really slow, one was not working at all. A lot of places to eat around here and is a good location close to O'hare. The evening social is great!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Aaron R
Minneapolis, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Even though it's an older building, it was kept up pretty well. It seems as if they renovated the common areas, and are still working on the guest rooms. It would be nice to stay again in the future and see what else they have accomplished in terms of renovation. All the staff I interacted with were un-helpful and a... More 

Helpful?
Thank sbunti11
Jackson, Minnesota
Level Contributor
90 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

The ONLY bonus of this hotel is that it is close to the convention center and fashion mall. However, this hotel needs a LOT of updating and does NOT meet the standards that you are used to if you stay at the Embassy Suites very often. Our room was dirty and dated. The parking ramp has zero security and my... More 

Helpful?
1 Thank Mkola4
Milwaukee
1 review
5 of 5 stars Reviewed 6 days ago NEW

Outstanding! Alexandra at the front desk was amazing! I was very surprised at how quiet the hotel was even with the Anime convention across the street going on at the same time we were there. All the rooms had double door entry and we're extremely quiet. Conveniently located right across the street from the Rosemont convention center.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank George14k
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

George14k, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the amazing front desk to the quiet rooms and location. We look forward to welcoming you back again on your next visit to the area. Best Wishes! More 

Houston, Texas
Level Contributor
221 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Started off really impressive when they had a room for us upon arrival early in the morning...Things went downhill from there though... Hotel is way understaffed, i.e. when i tried to call the hotel operator and front desk by cell phone and house phone, there was no answering it for 30 min... found out when visiting front desk, this hotel... More 

Helpful?
1 Thank STULETSEAT
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

STULESEAT, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience... More 

Rosemont, IL, United States
1 review
2 of 5 stars Reviewed 1 week ago NEW

First impression of the hotel was bad as I entered the lobby when checking in with my mother and there were leaves everywhere. We mentioned this to the front desk employee and she didn't seem to care. The guest rooms are very poorly lit. The shower curtain is very annoying since it scrunches up and doesn't stay in place. The... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Linda B
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Linda, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Located within walking distance from MBFinancial Park and Fashion Outlets of Chicago. Our hotel is a full service all suite airport hotel providing outstanding accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $25/day; Valet Parking: $28/day. We do not offer a shuttle to Allstate Arena. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - O'Hare/Rosemont

Address: 5500 N. River Road, Rosemont, IL 60018
Location: United States > Illinois > Rosemont
Price Range: $148 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - O'Hare/Rosemont 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Rosemont
Rosemont Embassy Suites
Hotel Style:
#13 Business Hotel in Rosemont
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