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Embassy Suites by Hilton Chicago - O'Hare/Rosemont

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1,043 Reviews from our TripAdvisor Community

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Showing 1,026: English reviews
Alexandria, VA, United States
5 of 5 stars Reviewed 2 days ago NEW

My extended family met at this hotel just to spend time together. The facility is perfect for that. We spent a lot of time in the atrium. From there we could see the kids movements from the atrium to the hotel rooms. Loads of seating. The area provided something to do for everyone from 8 to 82. We had a... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sandra T
Pittsburg, California
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Staff were great, helpful and attentive. The shuttle service to the airport leaves a little to be desired. I was working at the airport and had to wait way too long for the shuttle. I called and was told they are nine minutes out and still I waited a total of 45 minutes. Unsatisfactory.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank old48chevy
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

old48chevy, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the great staff to the complimentary shuttle. We look forward to welcoming you back again on your next visit to the area. Best Wishes~ More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

We brought my mom here for a 65th birthday gift. I would NOT recommend this hotel. Furniture in suite was stained and dated, and had a funky smell. The beds seemed old and saggy. The hotel was packed with kids and pool and hot tub were over flowing with people. Breakfast food was mediocre and much of it was luke... More 

Helpful?
1 Thank Nicole M
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Nicole M., I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest... More 

Overland Park, Kansas
1 review
3 of 5 stars Reviewed 1 week ago

Good location, walking distance to many things. Staff was friendly and rooms were clean. All the basics were fine. But for the money we paid the breakfast and evening receptions should have had more staff.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank johnpZ2747WS
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

johnpZ2747WS, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience... More 

Groton, United States
1 review
2 of 5 stars Reviewed 1 week ago

hotel needs to be updated staff not very cheerful or friendly. beds are comfortable. rooms are dark and quiet from outside noise. location is directly across from convention center. restuarant was very good.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Karen S
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Karen S., I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest... More 

Staten Island, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This trip was horrible from the moment we tried to check in. Room wasnt ready 15 minutes past when it was supposed to be, so we went to the restaurant Basil's....and dealt with insanely slow service and low quality food. The Front desk brought us our key while we were eating for a room that was ready over an hour... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Arin C
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Arin C., I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest... More 

Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Nice hotel, decent food good bar. The hotel staff was excellent. It was an unexpected stay was flying Chicago and missed my connect. Booked thru Expedia, the rate was okay. Overall if I had to stay in Chicago I would stay here, the hotel staff made the stay.

Helpful?
1 Thank David L
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

David, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again very soon. Best Wishes More 

Washougal, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Would have given a higher rating - but the elevators were really slow, one was not working at all. A lot of places to eat around here and is a good location close to O'hare. The evening social is great!

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Aaron R
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Aaron, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes More 

Minneapolis, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Even though it's an older building, it was kept up pretty well. It seems as if they renovated the common areas, and are still working on the guest rooms. It would be nice to stay again in the future and see what else they have accomplished in terms of renovation. All the staff I interacted with were un-helpful and a... More 

Helpful?
1 Thank sbunti11
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

sbunti11, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience... More 

Jackson, Minnesota
Level Contributor
92 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The ONLY bonus of this hotel is that it is close to the convention center and fashion mall. However, this hotel needs a LOT of updating and does NOT meet the standards that you are used to if you stay at the Embassy Suites very often. Our room was dirty and dated. The parking ramp has zero security and my... More 

Helpful?
1 Thank Mkola4
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Mkola4, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Located within walking distance from MBFinancial Park and Fashion Outlets of Chicago. Our hotel is a full service all suite airport hotel providing outstanding accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $25/day; Valet Parking: $28/day. We do not offer a shuttle to Allstate Arena. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - O'Hare/Rosemont

Address: 5500 N River Rd, Rosemont, IL 60018-5230
Location: United States > Illinois > Rosemont
Price Range: $146 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - O'Hare/Rosemont 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Rosemont
Rosemont Embassy Suites
Hotel Style:
#13 Business Hotel in Rosemont
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