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Room & Suite (32)
Dining (17)
About
#18 of 20 hotels in Rosemont
Location
3.8
Cleanliness
3.8
Service
3.3
Value
3.7
The Westin O’Hare, a Four-star hotel luxury is just minutes from Chicago O’Hare Airport. Take the short walk to the Blue Line “EL” train to get to the city or Parkway Bank Park, Allstate Arena or the Fashion Outlets of Chicago easily throughout your stay. At our hotel, find your fresh food essentials at our Benchmark Gastropub serving healthy American cuisine and Starbucks’® bold beverages. Convenient event space and professional planning for social or business gatherings and a 24-hour WestinWORKOUT® Fitness Studio to easily maintain your routine are right here for you. Days end invites you to revitalize in your hotel guestroom or suite offering light pleasures such as our signature Westin Heavenly® Bed and refreshing Westin Heavenly® Bath. Stay energized, stay balanced and ensure a meaningful stay in Chicago at The Westin O’Hare.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Paid public parking on-site
Paid wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Vending machine
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Safe
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English
Location
59Somewhat walkable
Grade: 59 out of 100
29Restaurantswithin 0.75 miles
6Attractionswithin 0.75 miles
Contact
6100 North River Road, Rosemont, IL 60018
Getting there
RosemontChicago L8 min
Rental CarsSee rental cars from $79/day
41Reviews2Q+A8Room tips
Reviews
Traveler rating
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Popular mentions
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Most Recent
I attended a customer event at the hotel and they did a great job. The facilities were very well set up and the food was good. The staff was very helpful setting up for presentations and and taking care of other needs. I did not stay at the hotel, but would use the facilities again for meetings. Nice job.
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Nothing here really works, and I would recommend avoiding if possible. The rooms are nice enough, no real problems there. When I arrived with my luggage, I was given a keycard that did not work. I had to haul my luggage to the sixth floor, all of the way down the hall, and all back again to get a second batch of keycards. Thankfully these worked. For the low, low price of $34 per day, it turns out that the parking entry license plate reader does not work. Every trip you take in your rental car, you will need to get an additional parking entry ticket, then wait in line for the front desk to hopefully cancel it. Keep in mind a lost ticket is $250 and if the front desk screws up (which they do basically all of the time), they will bill you the $36/day rate. Last night, after getting home from visiting family, with an order of carryout I picked up, yet again the parking license reader failed. Printed a new ticket, waited in line, got it canceled, went up to the room, keycards do not work again. Back to the front desk, wait in line, "that shouldn't happen", new keycards, back to room, eat now-cold food. Basically, don't stay here, these people are clowns and don't really care about their customers, yet are superficially polite. Avoid if possible.…
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Date of stay: February 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: Don't bother, stay somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Schulze, Other at The Westin O'Hare
Responded Feb 15, 2023
Travellyt2023 I'm disappointed to read your comments especially your accusation that we do not value and appreciate our guests. I've sent you an invitation to discuss your concerns in an email today, I hope that we can connect. David Schulze, Director of Operations - Westin O'Hare
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family had to stay at the Westin for an extended period and the rooms were nice and spacious. The Benchmark restaurant has the best breakfast. We ate off the breakfast bar and ordered omelettes. Not only was the breakfast good but the dinner was as well.
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Carol G wrote a review Jan 2023
I was one of five flight crew. We were picked up at the airport and shuttled to the hotel. Upon arrival Ken, our can driver, refused tips and suggested they be donated. Kudos to such a caring employee.
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The airport shuttle runs throughout the day, but if you are coming into the international terminal as we did, you need to call for a pickup. They called the shuttle driver and called us back with an estimated time, which was accurate to within a couple of minutes. Check-in was fast and efficient. The rooms are stark and modern. nice feature in the bathroom is a motion sensor for the lights. You have your choice of night lite or full illumination. We had an early flight so we didn't try the food. All-in-all a pleasant experience, we will certainly consider it for future travel.
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Classic style business hotel minutes from O’Hare, the premium outlets and Rivers casino. The hotel has excellent, fresh rooms and a very friendly staff. Recommended. You can walk to the blue line trains and they have a free airport shuttle.
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Date of stay: December 2022Trip type: Traveled solo
Room Tip: Close to blue line
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Had the opportunity to stay at this hotel while in transit to Boston. The staff were friendly and service was good. Had the chance to eat at their restaurant , the food quality was very good. My room wax clean , quiet and comfortable. The morning shuttle to the airport made my trip stress free. Overall good stay.
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Zev W wrote a review Nov 2022
On the positive, the people working at the hotel are all very nice. The amount of people working is terrible. Long waits for breakfast. Limited food. Long lines to check in and check out. Charges for parking. Charges for WiFi. Beds used to be amazing, now they are poor. Too bad, this used to he a great hotel.
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Schulze, Other at The Westin O'Hare
Responded Nov 16, 2022
686zevw, thank you for your review and I am sorry that we did not meet your travel expectations. Our beds have all been replaced as part of our recent renovation, so I am surprised to hear that you found them to be uncomfortable. I'm happy to find a day and or time to connect to address your concerns; I can be reached at the hotel at 847-698-6000. David Schulze, Director of Operations - Westin O'Hare
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst customer service you will ever see I’m a good elite bonvoy member for many years This hotel is just horrendous They put on hold for 15 min without getting back to you and when you get someone else on the phone it’s to tell sorry nothing we can do It’s night and they are serving rooms and doors by drilling and banging forget a peaceful night
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Date of stay: November 2022Trip type: Traveled on business
Room Tip: Avoid all of it don’t stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from David Schulze, Other at The Westin O'Hare
Responded Nov 16, 2022
722eliec, thank you for your review and for your loyalty as a bonvoy member. I am sorry for the service you experienced while staying with us, this is certainly not up to our expectations. I'd like to find a way to connect directly with you to discuss further. I can be reached at 847-698-6000. David Schulze, Director of Operations Westin O'Hare
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Airport hotels usually are so antiseptic, bland, and blah. Not this place. As a Marriott Lifetime Titanium, I had the advantage of being able to check in at 830AM when my early flight arrived a mile away. A good start! Enjoyed my buffet breakfast which featured superb customer service. Welcomed by Ivy, who was wonderful, a positive staff member who was informative, kind, and pleasant. My room was terrific. Lots of space to get work done prior to an important meeting laid out so well. Plenty of natural light. Loved the modern lighting in the bathroom, as automatic dimming and illuminating based on motion. The bed was comfy, lot of electrical options. Proximity to O'Hare is perfect, the staff was kind, and the entire experience exceeds the usual airport hotel experience. This will be my Go-To O'Hare stay from this point forward. …
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Date of stay: November 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$172 - $235 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin o`hare hotel rosemont, westin hotel rosemont, westin hotel o hare, westin rosemont, rosemont westin
LOCATION
United StatesIllinoisRosemont
NUMBER OF ROOMS
525
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Frequently Asked Questions about The Westin O'Hare
Which popular attractions are close to The Westin O'Hare?
Nearby attractions include Rivers Casino Des Plaines (0.6 miles), Gibsons Bar & Steakhouse - Rosemont (0.7 miles), and AMC Rosemont 18 (0.7 miles).
What are some of the property amenities at The Westin O'Hare?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin O'Hare?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin O'Hare?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin O'Hare?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin O'Hare?
Conveniently located restaurants include Carlucci Rosemont, Gibsons Bar & Steakhouse, and Giordano's.
Are there opportunities to exercise at The Westin O'Hare?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does The Westin O'Hare have airport transportation?
Yes, The Westin O'Hare offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Westin O'Hare located near the city center?
Yes, it is 0.5 miles away from the center of Rosemont.
Are pets allowed at The Westin O'Hare?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin O'Hare offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.