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Extended Stay America - Rockford - I-90

Traveler (5)
Room & Suite (23)
Dining (4)


#17 of 24 hotels in Rockford
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free internet
Free breakfast
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Self-serve laundry
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Room features
Non-smoking rooms
Family rooms
Air conditioning
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26Room tips
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Popular mentions
Had to stay overnight on our trip. We new we would be there around 3am or so. Got there at 3:20 due to construction. Cler couldn't uncancel , the systems cancellation.We werent charged, so shouldn't have been a big deal. Well,instead of spending mimutes trying to fix it, just rebook a room for us. Its 3:30am. Once sherebooked us, we were informed the had complimentary breakfast,which was advertised. IT WAS AN OATMEAL BAR! You read correctly,it was an oatmeal bar. Too tired to argue. Finally, our room. Went into bathroom, and shower curtain is ripped off, hanging over side rail. Walked back toa front desk, to getnew room. Luckoly, we got situated at at about 4am. We were going to leave at 10:30 in the morning. Decided we were too frustrated and left at about. 9:50am. Unfortunately we missed our complimentary breakfast. Walk accross to the parking lot to Hampton Inn, better service and breakfast.
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Response from 00esa, Manager at Extended Stay America - Rockford - I-90
Responded May 20, 2019
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
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Room reeked of smoke, even though I was grilled on check-in and signed a paper saying I wouldn't smoke in a non-smoking room. I did not want to walk around the room with no shoes on it was so in need of deep cleaning. I sincerely hope the owners of this location either put an investment into the property or close it down. Huge bummer!
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Response from 00esa, Manager at Extended Stay America - Rockford - I-90
Responded Aug 7, 2018
Todd, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. Thank you again for sharing your observations and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
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I stayed at this hotel after booking it on Priceline express deals. I was in town for a family reunion. After being outside at a park for over 9 hrs I was ready to turn in to get some sleep and rest. The attendant did not program the room key correctly. After first trying to get in the side door that was right by the room no success and then going to the room trying to use they key I dropped all my food and drinks( milkshakes) on the floor tiredly I went back to the front desk to program the key correctly. Very disappointed i went to bed hungry and thirsty.
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Response from 00esa, Manager at Extended Stay America - Rockford - I-90
Responded Jul 10, 2018
Angela, thank you for taking the time to review your stay. We’re sorry for the issues you had with your room key and for the inconvenience it caused. We appreciate your feedback, and we will use it to improve our services going forward. We hope you will take this as an isolated incident, and we look forward to seeing you again soon. Sincerely, Hotel Management
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We stayed here with our family for a softball tournament. I expected that the room would be more accommodating since people typically have long stays here. What we experienced was a very small room with tiny beds, a tiny bathroom that you couldn't even turn around in, and paper thin walls that allowed us to hear everything going on in the hotel at all hours of the day and night. If this had been a less expensive hotel this may be okay, but I feel that for the price we paid we could have stayed somewhere much nicer. Maybe some place that served an actual breakfast for the price. There was also no daily cleaning service. Next time we will look for a Hampton.
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Response from 00esa, Manager at Extended Stay America - Rockford - I-90
Responded Jun 28, 2018
Lori, thank you so much for your stay with us, and we appreciate you taking the time to share your feedback. We are sorry to read you were disappointed with the size of your suite. We do have a variety of suite types available, and perhaps one of the larger suites will better meet your needs during your next stay. Our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We hope to welcome you and your family back soon. Sincerely, Hotel Management
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Hotel itself was fine but the noise was bad. I am a light sleeper and what sounded like a kid in tge room above us screamed at 3am then again after 4am, some walking around then someone closed a door in the hall around 4:30am the kid screamed again around 5am or so. I had to turn the ac down to 65 because it got too hot at 68. Needless to say I did not get much sleep and now I have a full day of driving (won't make it home though), I hope I don't fall asleep at the wheel.
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Response from 00esa, Manager at Extended Stay America - Rockford - I-90
Responded May 19, 2018
Julie, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the noise issues you experienced from other guests in our property and regret the inconvenience caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will consider giving us a chance to serve you better in the future. Sincerely, Hotel Management
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$74 - $168 (Based on Average Rates for a Standard Room)
extended stay rockford, rockford extended stay
Extended Stay America - Rockford - East
United StatesIllinoisRockford
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