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Extended Stay America - Rockford - I-90

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Extended Stay America - Rockford - I-90
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74 Reviews from our TripAdvisor Community

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Showing 73: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

The location of the hotel was fantastic, but it was not your typical hotel experience. The suite was comfortable but there was no daily room service and had to ask for fresh linens daily. No fault of the hotel, but I had a MasterCard gift card to use and they would not accept it stating it did not have my... More 

Helpful?
1 Thank Rebecca R
West Lafayette, Indiana
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 18, 2016

The room was clean. The carpet was a little worn and dirty. The mattresses felt comfortable to me. Staff was friendly. The continental breakfast was pre-packaged muffins, cereal bars, oatmeal and coffee -- pretty minimal. There was no place to sit and eat. Worked well for a group of scouts on the road, and maybe even a little to nice... More 

Helpful?
1 Thank Samuel M
1 review
5 of 5 stars Reviewed July 5, 2016

The staff, especially Paige, was very helpful. We were stuck in a 5 hour standstill traffic jam. Didn't arrive until 6:30 am. They happily extended checkout time for us! Clean comfortable rooms!! Would definitely recommend staying here!!

Helpful?
Thank Diane L
Manager_11525, Manager at Extended Stay America - Rockford - I-90, responded to this review

We appreciate you taking the time to write a review. I am pleased to know you didn't have any problems checking in after that terrible traffic. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Grayson, Kentucky
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 3, 2016 via mobile

Very pleasantly surprised at how nice this hotel was. Got a great deal on the room and when we got there, we found it was very recently remodeled and very clean and comfortable. There were two workstations and three chairs to sit on. Mattress was firm and we slept great even though it is close to the interstate. Will definitely... More 

Helpful?
Thank Lisa R
Manager_11525, Manager at Extended Stay America - Rockford - I-90, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that we were able to provide you with a clean, comfortable room at an affordable rate. Thank you for choosing Extended Stay America. We look forward to welcoming you back in the future. More 

Livonia
Level Contributor
6 reviews
6 hotel reviews
4 of 5 stars Reviewed July 1, 2016

We had a nice room, clean and comfortable. Front desk staff was very friendly and helpful. Only complaint was about the pillows. They were very small and flat; used 3 of them and still felt like my head was laying flat on the mattress. Need to get some good pillows.

Helpful?
Thank DeniseG870
Manager_11525, Manager at Extended Stay America - Rockford - I-90, responded to this review

We appreciate the review. I'm glad you enjoyed your stay with us, but I'm disappointed the pillows provided were not to your liking. This will be discussed with our housekeeping staff to be remedied. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Rockford, Illinois
1 review
4 of 5 stars Reviewed June 22, 2016

I am very please with the cleanliness and the staff at this Hotel as they are excellent and always takes care of things for you. I am a long term stay and every Monday the front deck calls and checks on how housekeeping did when they cleaned my room. Best value for the money in the area.

Helpful?
Thank georgeholen1
Manager_11525, Manager at Extended Stay America - Rockford - I-90, responded to this review

Thank you for taking the time to write a review of your stay. I am glad you found our services and staff accommodating during your long stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Hugo, Minnesota
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 22, 2016

We had a great experience at this hotel! We only stayed for 1 night, but it was definitely a hotel I could see staying at for an extended length of time. The grab and go breakfast could use some improvements...there really wasn't much at all. Other than that - great hotel!

Helpful?
Thank alarson214
Manager_11525, Manager at Extended Stay America - Rockford - I-90, responded to this review

Thank your taking the time to let us know how you enjoyed your stay. I'm disappointed the grab-and-go breakfast wasn't to your liking, but glad you liked the look of our renovations. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

1 review
1 of 5 stars Reviewed May 9, 2016 via mobile

The coffee is horrible. The breakfast sucks! My room had bugs. Jen and Chelsea both super rude. I would never in my life ever stay there again! Jen shouldn't ever be a manager.Jen was beyond rude when I made my complaints. When I checked in Chelsea didnt smile or anything. I felt uncomfortable never again!

Helpful?
Thank Bigmomma1234
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Additionally, I will work with our staff to ensure... More 

Rockford, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 30, 2016

my room was very clean, and fully stocked with everything I needed.The staff and hotel manager were out of this world. All smiles and kind words. in a word refreshing. was treated like family. If your ever in Rockford il. this exstended stay America is the best bang for your buck.

Helpful?
Thank randall k
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments regarding our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit... More 

Genoa, Illinois
2 reviews
3 of 5 stars Reviewed January 25, 2016

I was not impressed by the breakfast or the prices of the vending machine food - i woke up bright and early for the breakfast and it was literally coffee, hot water, a few muffins and maybe an apple. They didn't even offer cold water. Maybe this could be improved by some yogurt or granola? i understand that it's "grab... More 

Helpful?
Thank MPR52994
Manager_11525, General Manager at Extended Stay America - Rockford - I-90, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our grab-and-go breakfast was not to your expectations. In response to your feedback, I will be sure to share your comments with our corporate office. We continually work to improve our hotel, so I really appreciate you providing us with... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Center with Internet Access

Additional Information about Extended Stay America - Rockford - I-90

Address: 653 Clark Rd, Rockford, IL 61107-5815 (Formerly Extended Stay America - Rockford - East)
Location: United States > Illinois > Rockford
Price Range: $73 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Rockford - I-90 2*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Rockford
Rockford Extended Stay
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