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Riverview Inn and Suites

Traveler (4)
Room & Suite (59)
Pool & Beach (8)

About

#13 of 24 hotels in Rockford
Location
Cleanliness
Service
Value
"The Jewel of Rockford" is the most popular destination for business travel, families and for special events such as weddings, business conferences and meetings and fundraisers with the region’s largest ballrooms and most attractive meeting space. The Northern Illinois Luxury Hotel at Cliffbreakers Riverside Resort includes more of what you want when traveling to the real, original Northern Illinois Region – the community with big-city amenities and a small-town feel! Complimentary Wi-Fi access in all guest rooms – we have it. Northern Illinois Riverview Suites, Loft Suites or Specialty Themed Suites – your choice! Free hot breakfast – available every morning. A European styled property with a heated indoor pool and evening room service – relax and enjoy. Every guest room with Microwaves, Mini-fridges and expanded cable TV....relax and enjoy!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Public wifi
Internet
Indoor pool
Heated pool
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bridal suite
Non-smoking rooms
Suites
Family rooms
Air conditioning
VIP room facilities
Microwave
Flatscreen TV
Refrigerator
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Good to know
HOTEL CLASS
Languages Spoken
English
32Reviews
2Q+A
7Room tips
Traveler rating
  • 19
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  • 1
  • 1
  • 2
Time of year
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Popular mentions
I don’t usually have my hopes up when traveling with my dogs, but the Riverview was a pleasant surprise. Reasonable rates, reasonable pet policy and fee, super-friendly staff, large comfortable and very clean room. And it’s on the Rock River, right next to a pedestrian bridge leading to a terrific park to walk the dogs. Decent breakfast (included), too.
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Response from Andy B, General Manager at Riverview Inn and Suites
Responded Jun 10, 2019
Marc G, Thanks for all of your positive comments. We are very proud to be able to accommodate pets and are glad you were able to travel with your furry friends. Martin Park is an ideal setting for travelers with pets. We do hope to see you all again.
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No return emails or phone calls difficult to deal with. Hotel not updated and in a questionable area of Rockford for safety. Be careful about booking. There are no refunds or date changes. Booked for business and my business changed and they refused to work with me. Booking.com had a hand in this also and neither of them were willing to work with me.
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Response from Andy B, General Manager at Riverview Inn and Suites
Responded May 20, 2019
Rockman, I'm sure we can figure out a successful resolution and I can understand why you are frustrated. Please reach out to the hotel directly and asked to have me paged. I do appreciate you staying with and hope to see you again.
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The Riverview In and Suites is such a beautiful setting. I appreciate this as I am an artist and photographer. The hotel is very clean and the front desk staff are friendly and knowledgeable. I was more than happy! Thanks 😊
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Review collected in partnership with this hotel
Response from Andy B, General Manager at Riverview Inn and Suites
Responded Apr 25, 2019
Flyer, Thank you for staying with us. We'll be sure to share your positive comments with our housekeeping and guest service teams. We hope to see you again.
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Riverview Inn and Suites on April 15th. 2019. I liked my stay because the hotel was clean, the staff was pleasant and attentive, and the facility provided many artistic details throughout the hotel. I could enjoy spending a day or a week finding the many hidden architectural details. There are literally hundreds of points of interest throughout the hotel. Riverview Inn and Suites is a historic Rockford, Illinois riverfront hotel that is modern and elegant. It is modern because many of the rooms have been beautifully updated. It is elegant because the original facility is well designed to take advantage of the riverfront views and to enhance the guests experience with architectural details such as "The Grand Arch" a 12 foot high archway of quarter-sawn oak, a bronze Boar of fountain imported from Italy, hidden marble doorway surrounds, hidden Vanderbilt Chandelier, and many other items for you to find! If you need a clean place to stay try out Riverview Inn and Suites. If you need a quiet place to relax and reflect try our Riverview Inn and Suites.
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Response from Andy B, General Manager at Riverview Inn and Suites
Responded Apr 25, 2019
Ghost, Thank you for staying with us and sharing your experience. We love that you got to see many of the intricacies of the property that make us a truly unique choices to stay in Rockford. We spent over a year renovating the facility and worked very hard to keep the properties elegance and charm while providing the "modern" feel you describe. We also appreciate the comments on staff and cleanliness and will be sure to share them with our team. We look forward to seeing you again.
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In town for a soccer tournament and stayed for a night at this inn. First of all, the room did not warrant the nearly $200 rate. It reeked of stale cigarette smoke and since they were sold out we were stuck. The front desk provided me with some air freshener. Secondly, the hotel allows children to run the halls, scream and play hide and seek until 10:00pm. Not sure why parents think it’s acceptable to do this in a hotel, but the fact that a hotel has complete disregard for their other guests is beyond me. I called at 9:05pm and asked that they speak to the children and parents, but the front desk stated this was permitted until 10:00, aka “quiet time”. I’ve never been at a hotel that had such a policy! After falling asleep, we were abruptly awoken by the dining room chairs scrapping across the newly tiled floor in their dining room, which incidentally was directly above our room, at the start of their free morning breakfast. Not sure who the genius was that decided selling rooms directly underneath a dining room was, or the other genius who decided that heavy wooden chairs on a tiled floor in a recently renovated dining room would make sense! This place is a joke of a hotel. Despite their cosmetic renovations this place is one of the most inhospitable inns we’ve stayed at.
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Response from Andy B, General Manager at Riverview Inn and Suites
Responded Apr 17, 2019
Jordan, Thank you for staying with us and I sincerely apologize your experience with us was unsatisfactory. As we poor over your feedback and share your experience with our staff, we will be sure to review many of the things we could have done to enhance your experience. I do apologize we did not remedy the situation when you checked out. Please feel free to reach out to me directly if I may be of additional service.
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PRICE RANGE
$108 - $212 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lexington hotel at cliffbreakers` riverside rockford, lexington hotel cliffbreakers riverside
FORMERLY KNOWN AS
Lexington Hotel at Cliffbreakers' Riverside Resort
LOCATION
United StatesIllinoisRockford
NUMBER OF ROOMS
84
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