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Staybridge Suites Rockford

Lowest prices for your stay
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Guests1 room, 2 adults, 0 children
Traveler (11)
Room & Suite (23)
Dining (3)

About

#5 of 24 hotels in Rockford
Location
Cleanliness
Service
Value
New facility, just opened in December, 2008
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Parking
Free internet
Wifi
Internet
Hot tub
Indoor pool
Heated pool
Bar / lounge
Breakfast buffet
Business Center with Internet Access
Conference facilities
Meeting rooms
Fax / photocopying
Salon
BBQ facilities
Convenience store
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Safe
Kitchenette
Flatscreen TV
Microwave
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Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Spanish
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals

Location

Full view
57Somewhat walkable
Grade: 57 out of 100
28Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
162Reviews
6Q+A
22Room tips
Traveler rating
  • 119
  • 27
  • 11
  • 1
  • 4
Time of year
Traveler type
Language
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  • English
Popular mentions
As a former Rockfordian, I stay here nearly every time when visiting family. It's convenient to family and close to my old stomping grounds. Front desk staff are helpful, familiar faces each year. It does happen the front desk is vacant at times and without indication when someone will return. Not a problem unless you need assistance, but does make one wonder about lobby security at night. The bathrooms are okay, but TRULY need a modest upgrade that never seems to happen. The room carpeting is okay but could use shampooing or replacement. The cost per night fluctuates and can be way overvalued (e.g. $195 in August) and at those times I stay at the newer Holiday Inn by Riverside and Tollway.
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First of all, let me say that I stay at a lot of IHG properties. I am a Spire Elite member. When I made my reservation, I purposely chose a King Bed Studio Ste Nonsmoking. When we got to the hotel to check in, the front desk guy says, since you are a Spire Elite member, we have upgraded you to a 1 bedroom suite. Without thinking, I quickly accepted. When we got up to the room, we found out that it was a 1 bedroom suite with 2 queen beds! First of all, the king beds are so much more comfortable, and sit higher, which for me with bad knees, makes it easier to get in and out of bed. The wife and I left everything in the room, went to leave to go to dinner, stopped by the front desk and no one was around. Figured I'd wait until after we came back from dinner. We were out at dinner for probably close to 3 hours by time we got back, and it was late. But when we walked in, no one was around the front desk again. I stood there and waited a couple of minutes, but no one came forward. Decided we were tired enough, we just went up to the room and went to bed. So, my question, if a customer reserves a room with a KING bed, how is changing to a room with 2 queens considered an upgrade?
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Stayed while visiting family. Everything about this hotel is WONDERFUL. Friendly staff, nice rooms and amenities. What more could you ask for? Would definitely saty again! If you're in Rockford, book this hotel!
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Stayed here for the first time over the weekend with my wife, for a couples getaway. Since I'm a sapphire member they upgraded us to a two-room suite, but when we got up there the room that was non-smoking smelled very heavily as if it was smoked in. Even the front desk person came up and walked in and could smell the smoke immediately. They were nice enough to find us a different room immediately, but we end up having to go to a regular room. Which was fine. The breakfast in the morning, the eggs were really greasy. The ham was cold. That definitely was not worth a 25000 Point room for the night.
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Response from IHGService, Guest Relations Manager at Staybridge Suites Rockford
Responded Nov 27, 2018
Hello Tim S, Thank you for your stay and for taking the time to leave us feedback. Thanks for being one of our valued IHG Rewards members! I want your stays with us to be pleasant, and I am sorry about the unpleasant smell in the upgraded room received. I shared your comments with the hotel housekeeping team to ensure thorough inspection of the rooms before assigning them for guest use. I trust that steps taken will improve your next stays with us. We hope to welcome you back! Best regards, Clayton G. Case Manager IHGService
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We are in the middle of our latest trip to Rockford Illinois. This was an unplanned trip. We had a family funeral to attend so we didn't have a lot of time to plan. Unfortunately, we could only find a standard room online for the 3 night visit so we booked it. Before boarding the plane, we checked the website once more and found a 1 bedroom suite had become available. We quickly called the hotel and Chris was able to help us upgrade to the suite. THANK YOU SO MUCH CHRIS!!! Having the separate bedroom has become almost essential when traveling with a child. They can stay on schedule and go to sleep early, and mom and dad can share a glass of wine in the living room and relax before going to sleep. Every time we come to Rockford, we stay at Staybridge and every time we receive the same awesome customer service. It feels like we are family when walk in and see Shuntae or Bob behind the counter. From the management to housekeeping, everyone is focused on making sure we are taken care of. Everyone seems happy and everyone goes out of their way to make sure we have a good visit. We completely recommend staying here!
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PRICE RANGE
$126 - $254 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisRockford
NUMBER OF ROOMS
86
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