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La Quinta Inn & Suites Pontoon Beach

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14 Regency Parkway, Pontoon Beach, IL 62040 (Formerly Holiday Inn Express Pontoon Beach)
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La Quinta Inn & Suites Pontoon Beach
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58 Reviews from our TripAdvisor Community

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Silver City, New Mexico
Level Contributor
62 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a fairly new property, formerly a Holiday Inn Express, which was bought by La Quinta. It is back from the highway in a quiet location, with very nice rooms and a very comfortable bed. The heater is quiet and the windows provide good insulation from winter nights. The Pontoon Beach police dept and a Denny's are both within... More 

Helpful?
Thank Neuroquest
Brenham, Texas
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
1 of 5 stars Reviewed December 31, 2015 via mobile

We are here now for one night stop over on our way home from our vacation to Minnesota. I am very upset with our experience so far. We have stayed at LA Quinta hotels each night of our trip and every one of them was excellent except this one. We arrived exhausted after a long drive with 3 kids and... More 

Helpful?
Thank PartimeTravel
Cedar Rapids, IA
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed December 29, 2015

This was as schizophrenic a hotel stay as I've ever had. I called before our arrival to change the credit card with which I'd reserved the room. The clerk recognized me from my phone number (a nice touch, although it probably speaks to how deserted the place was when we were there... on the other hand, it *was* Christmas... see... More 

Helpful?
Thank MysteryPoodle
Collegeville, Pennsylvania, United States
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed November 17, 2015

This motel is situated just south of I-270 immediately prior to crossing the Mississippi into Missouri. We were treated with typical La Quinta courtesy by staff. This was apparently a Holiday Inn Express before La Quinta bought it Our most recent Garmin update still listed it as a Holiday. La Quinta is in the process of remodeling. What is finished... More 

Helpful?
Thank Jim M
chris l, General Manager at La Quinta Inn & Suites Pontoon Beach, responded to this review

Jim M, I want to thank you for providing us with your feedback about your stay. We had just opened when you had stayed with us and still had some details to "iron out" per say with a few of our rooms. I do apologize that your room was not 100% when you stayed with us. Rest assured we are... More 

Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 1, 2015 via mobile

Recently renovated from a Holiday Inn Express and the accommodations were clean, comfortable and quiet. Access to the property was an easy exit to the south of I-70. There is ample parking adjacent for campers and the hotel is across the street from the Pontoon Beach Police Department. The decor is modern. There is a heated indoor pool, guest laundry... More 

Helpful?
Thank lilflygirl
chris l, General Manager at La Quinta Inn & Suites Pontoon Beach, responded to this review

lilflygirl, Thank you for taking time from your travels to leave such wonderful words about our hotel. We work tirelessly every day to provide our guests with a great stay they will enjoy and a wonderful hotel they will continue to visit each time they are in our area. Winter time is our off season and keeps us not nearly... More 

Granite City, Illinois
2 reviews
5 of 5 stars Reviewed October 26, 2015

My husband and I (along with our beagle dog) stayed 2 nights, October 19-21, 2015 and were extremely pleased. The inn has received unfair reviews during their remodeling/transition from a Holiday Inn Express to a LaQuinta. We stayed in an Executive King Suite that was spacious, clean and newly decorated. We lacked nothing and if we needed something the staff... More 

Helpful?
Thank FactsandInfo4U
chris l, General Manager at La Quinta Inn & Suites Pontoon Beach, responded to this review

Factsandinfo4u, Thank you for taking time out of your day to leave us such a great review. We have worked very hard during our renovations to create a great hotel our guests would enjoy for years to come. We can not thank you enough for your kind words! More 

Chewelah, Washington
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed October 13, 2015

The hotel was clean, the staff friendly, and it was located in a safe location. The continental breakfast was standard but good. The rooms were large and very comfortable. The mattress was one of the best I have slept on! Would definitely stay here again.

Helpful?
Thank notpicky68
chris l, General Manager at La Quinta Inn & Suites Pontoon Beach, responded to this review

notpicky68, Thank you for the wonderful review. We are always pleased to see another happy guest. Thank you for taking the time to provide us with your feedback. We look forward to having you stay with us the next time you are in our area. More 

1 review
1 of 5 stars Reviewed September 26, 2015 via mobile

While the appearance was nice and room looked good, the toilet lacked the ability to flush.... Toilet paper would not go down at all. Contacted the front desk and they told us they would contact the maintenance guy. When we went to the desk again they told us they could not get a hold of him or the manager. Tried... More 

Helpful?
Thank Stephanie C
chris l, General Manager at La Quinta Inn & Suites Pontoon Beach, responded to this review

Stephanie C, Thank you for taking the time to provide us with your feedback. I apologize for the issues that you experienced during your stay with us. We have contacted our plumbing contractor to correct the issues with the plumbing. We strive to provide the best stay for our guests. Thank you again for giving us the opportunity to serve... More 

Shipman, Illinois
2 reviews
5 of 5 stars Reviewed July 15, 2015

By far the cleanest hotel around !!! Very pleasant staff. great breakfast also. Rooms are nice size with very comfortable beds. Pool area was very clean and water was perfect. Felt very safe with the police dept. right next door.

Helpful?
Thank 865kevin
chris l, General Manager at La Quinta Inn & Suites Pontoon Beach, responded to this review

865kevin, We also enjoy that we sit right next to our "Boys in Blue" They are a great department. We are glad to see that our housekeeping department was successful in providing you with a perfectly clean hotel to stay at. We all work very hard to provide a great guest experience. Thank you for providing us with your feedback. More 

Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 5, 2015 via mobile

We stayed here while on our road trip to Canada from Texas. Booked it last minute online since most of the hotels in downtown St. Louis were booked. They did not warn us it would be under construction so when we walked towards our room, the halls were a hot mess. We didn't mind it because our room was newly... More 

Helpful?
Thank Monafea23
IHGCare, Guest Relations Manager at La Quinta Inn & Suites Pontoon Beach, responded to this review

Dear Monafea23, Thank you for taking time to write your review about our hotel. It’s nice to know that you liked our breakfast selections. On the other hand, we're sorry for the inconvenience for the ongoing renovation during your stay. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest... More 

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