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Best Western Plus Pontoon Beach

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Traveler (7)
Room & Suite (29)
Dining (5)
Ratings and reviews
Certificate of Excellence
  • Excellent64%
  • Very good22%
  • Average6%
  • Poor2%
  • Terrible6%
Travelers talk about
“police station”(24 reviews)
“front desk”(27 reviews)
“sleep inn”(13 reviews)
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What's included
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
3 Star Hotel
The BEST WESTERN PLUS Pontoon Beach is 10 minutes from downtown St Louis & the historical St. Louis Gateway Arch. It is also just five minutes from the Cahokia Mounds State Historic Site of the Cahokia Indian grounds. The Tri-City Speedway Racetrack is minutes from the hotel. There are...
Offers from Best Western Plus Pontoon Beach
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Location and contact
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Rooms
Jul 29Jul 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (261)
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161
58
15
6
18
Show reviews that mention
All reviewspolice stationfront desksleep innsafe place to staybest westernsnice breakfastrooms were very cleangreat place to staynice amenitieslots of varietybreakfast foodst louis areavery nice hotelsausagethe staff was greatwaffleslate arrival
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1 - 5 of 258 reviews
Reviewed 2 weeks ago

Booked an adjoining room when making reservation. Asked about this on checkin and it seemed to be a complete surprise for the clerk but did get the rooms we asked for. Lukily the hotel was not full the first night. Nice clean room and pool...More

Thank cruisingfools
Response from Manager F, Front Office Manager at Best Western Plus Pontoon BeachResponded 2 weeks ago

Thank you for taking the time to complete the survey!We appreciate the feedback. The good and the bad! I do apologize for any staff that gave you attitude. That is not what we are here for and as the guest, you are our top priority....More

Hotel's Favorite
Reviewed March 26, 2018 via mobile

I can not speak highly enough about the afternoon front desk representative. She went above and beyond the norm helping us connect our phones on internet. As always good accommodations and clean. My only negative about all Fairfields is that they all do not very...More

1  Thank Tom S
Response from Manager F, Front Office Manager at Best Western Plus Pontoon BeachResponded March 28, 2018

Thank you so much for the kind words about your stay here at Best Western Plus! We try to accommodate our guests in every way possible and we hope that you will come and see us again very soon!

Reviewed May 29, 2018

Great place to stay to get on The MCT nature trail. We rode our bikes from the hotel and got on about a mile down the road. Pool was clean and breakfast was good.Nice outdoor patio area to relax. Inside was comfortable. Bed was very...More

Review collected in partnership with Best Western
Thank Cheryl B
Response from Manager F, Front Office Manager at Best Western Plus Pontoon BeachResponded May 30, 2018

Good Morning! We are happy to see you enjoyed your recent stay with us. It was a pleasure having you and glad you guys got to enjoy the nature trail. We hope to see you again in the near future. Have a wonderful week Kelly...More

Reviewed May 28, 2018 via mobile

I bad by far the worst hotel experience of my life here!!! I was driving across the country and booked a room at 3:30 am using the Hotels.com app's late night "Now" booking feature. I arrived at 4:45 and they didn't have the reservation, so...More

Thank Ryan M
Response from Manager F, Front Office Manager at Best Western Plus Pontoon BeachResponded June 1, 2018

Hello Ryan, I am so sorry that you had to go through such an ordeal during your stay with us. We are not entirely sure what went wrong with your booking but I will definitely look into it right now. I do apologize for any...More

Reviewed May 26, 2018

Hotel is new, several restaurants nearby. It is located off Regency Pkwy, so GPS have a bit of a problem getting you to them. Our room was large, the air conditioning worked really good and since it is away from the main roads, you do...More

Thank alphawolfie
Response from Manager F, Front Office Manager at Best Western Plus Pontoon BeachResponded May 27, 2018

Good Morning! Thank you for taking the time and telling us about your recent stay with us. We are happy to hear you enjoyed your stay. Key cards can be a pain sometimes also if you put them by your cellphone it will deactivate the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Wheelchair access
Breakfast included
Meeting Rooms
Business Center with Internet Access
Laundry Service
Self-Serve Laundry
Non-Smoking Hotel
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
$97 - $131 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$97 - $131 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveler (7)
Room & Suite (29)
Dining (5)
Pool & Beach (3)
Business Center & Event Rooms (4)
Questions & Answers
Ask a question
Tricia1984
April 27, 2017|
AnswerShow all 4 answers
Response from Kenyata J | Reviewed this property |
I am not sure because I did not have a $250 deposit when I booked last year. Also, I plan on booking this hotel again this year.
1
Vote
Mary N
April 22, 2017|
AnswerShow all 3 answers
Response from 446raymondr | Reviewed this property |
The beds like most Best Western are firm. The stadium is about 14 miles away or 20 minutes. There is public transportation buses.
0
Votes
Room Tips
"Ask for an upper floor room."
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"Don't stay there at all."
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"We will request a room on the 3rd floor for next year. We were on 2nd floor and sometimes heard upstairs."
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"Look at the ratings & comments they are a good measure as people have different standards"
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