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Best Western Plus Pontoon Beach

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Traveler (9)
Room & Suite (29)
Dining (5)
Overview
  • Excellent62%
  • Very good22%
  • Average6%
  • Poor3%
  • Terrible7%
Travelers talk about
“police station”(22 reviews)
“front desk”(25 reviews)
“sleep inn”(13 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star accommodation
All hotel details
Additional information
Offers from Best Western Plus Pontoon Beach
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Offers from Best Western Plus Pontoon Beach
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
Aug 26Aug 27
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (265)
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262 results
Traveler rating
162
58
15
8
19
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LanguageEnglish
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162
58
15
8
19
Show reviews that mention
All reviewspolice stationfront desksleep innsafe place to staybest westernsnice breakfastvery nice hotelst louisnice amenitieslots of varietybreakfast foodgreat roomroom was cleangreat place to staywafflessausagethe staff was great
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1 - 5 of 262 reviews
Reviewed 1 week ago via mobile

Carpet very much needed a vacuum...chips and other food remnants all over. Kelly at the front desk could use an attitude adjustment. Only positive is the location...close enough to highway to be convenient, far enough away so it’s not noisy.More

Thank icacer222
Response from Manager F, Front Office Manager at Best Western Plus Pontoon BeachResponded 1 week ago

I am so sorry that you did not enjoy your stay with us. I will definitely look into the problems with your stay. Did you report any of the issues to the front desk? We hope that you will still come stay with us during...More

Hotel's Favorite
Reviewed 3 weeks ago

Great hotel to stay at. Staff are super friendly and accommodating. Rooms clean and comfortable. Nice pool area. Good breakfast with hot choices. I stay here once a month for business and have always been treated like family.

Review collected in partnership with Best Western
Thank Ginger M
Response from Manager F, Front Desk at Best Western Plus Pontoon BeachResponded 2 weeks ago

Good Morning! We are happy to see you enjoyed your recent stay with us. It was a pleasure having you and glad you keep coming back! Hope you have a good rest of your week!

Reviewed 2 weeks ago via mobile

Stayed here for one night but originally booked 2 nights for a family vacation. The property was nice our room was clean. They do provide breakfast but they do not allow you to take it to your room because “when we allow you all to...More

Thank rashaancg
Response from Manager F, Front Office Manager at Best Western Plus Pontoon BeachResponded 2 weeks ago

We are so sorry that you did not enjoy your time here with us. I know that you were not happy with our policy when it comes to breakfast. It is not solely because of the mess that sometimes gets left behind. There were many...More

Reviewed 3 weeks ago

The room was not overly clean and they charged us double for the room plus a damage deposit. Overall, they charged 300 dollars for a room that was 127. It took several days to refund the damage deposit plus the other 127. They said they...More

Thank jenjenpeters
Response from Manager F, Front Office Manager at Best Western Plus Pontoon BeachResponded 3 weeks ago

We would like to apologize that you did not find our hotel exceptional. We strive very hard to make sure that we exceed our guests expectations and it is a disappointment that we were not able to do that for you. Our damage authorization is...More

Reviewed July 2, 2018

Booked an adjoining room when making reservation. Asked about this on checkin and it seemed to be a complete surprise for the clerk but did get the rooms we asked for. Lukily the hotel was not full the first night. Nice clean room and pool...More

Thank cruisingfools
Response from Manager F, Front Office Manager at Best Western Plus Pontoon BeachResponded July 3, 2018

Thank you for taking the time to complete the survey!We appreciate the feedback. The good and the bad! I do apologize for any staff that gave you attitude. That is not what we are here for and as the guest, you are our top priority....More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Wheelchair access
Breakfast included
Meeting Rooms
Business Center with Internet Access
Laundry Service
Self-Serve Laundry
Non-Smoking Hotel
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
$96 - $133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$96 - $133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveler (9)
Room & Suite (29)
Dining (5)
Pool & Beach (3)
Business Center & Event Rooms (4)
Questions & Answers
Ask a question
Tricia1984
April 27, 2017|
AnswerShow all 4 answers
Response from Kenyata J | Reviewed this property |
I am not sure because I did not have a $250 deposit when I booked last year. Also, I plan on booking this hotel again this year.
1
Vote
Mary N
April 22, 2017|
AnswerShow all 3 answers
Response from 446raymondr | Reviewed this property |
The beds like most Best Western are firm. The stadium is about 14 miles away or 20 minutes. There is public transportation buses.
0
Votes
Room Tips
"Ask for an upper floor room."
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"Don't stay there at all."
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"We will request a room on the 3rd floor for next year. We were on 2nd floor and sometimes heard upstairs."
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"Look at the ratings & comments they are a good measure as people have different standards"
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