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Bank House Hotel Spa & Golf, BW Premier Collection

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Bank House Hotel Spa & Golf, BW Premier Collection
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365 Reviews from our TripAdvisor Community

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Showing 364: English reviews
Worcestershire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

On visting here last year for a wedding fair my daughter and her partner booked there wedding for the 13th August 2016 found it very hard to organise the wedding as lack of communication from their end did not meet wedding planner until the day of the wedding once complained things did get a little better but caused a lot... More 

Helpful?
1 Thank bexxsxx
Worcestershire, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

My daughter and I had a fabulous day in the Malvern View Spa yesterday. The Spa is lovely and relaxing in a gorgeous location with fabulous facilities. The staff were very attentive nothing was too much trouble. The treatments left us feeling great. Thanks for a lovely day, we will certainly be back.

Helpful?
Thank Julie M
Lynn D, General Manager at Bank House Hotel Spa & Golf, BW Premier Collection, responded to this review

Thank you for writing this great review. I am so pleased you enjoyed your time in our spa, and that the team looked after you well. We pride ourselves on the service that we give, and the products and services that we offer. We look forward to welcoming you back in the future. More 

Sussex
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for one night at Bank House. The initial welcome was not great, the female receptionist was not friendly and verged on rude at one point. She was better when we checked out so maybe just a bad day. The hotel and room were clean but lacked atmosphere. The staff in the Sportsman bar and at breakfast were very... More 

Helpful?
Thank iwanttogobacknow
Lynn D, General Manager at Bank House Hotel Spa & Golf, BW Premier Collection, responded to this review

Many thanks for writing this review. I apologise for the welcome that you received; this is not usual for our reception team here, nor any other part of the team as we pride ourselves on the customer service that we offer. However, i thank you for taking the time to give us your constructive feedback, as it is only by... More 

London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Looks can be deceptive. From first appearance, as we pulled off the A4103, the somewhat austere fascia of the Bank House Hotel reminded me of red-brick, post-war Council Offices. But as soon as we were inside, we found the interior to be very tastefully designed, and looking every inch a four star hotel. Meals were taken in the light and... More 

Helpful?
Thank JayceeLondres
Lynn D, General Manager at Bank House Hotel Spa & Golf, BW Premier Collection, responded to this review

I am glad that you had a pleasant time with us and found the hotel and its team of staff to your liking. I very much appreciate you taking the time to write this review and have passed on all your comments to the relevant departments who will take the required actions. We hope to welcome you back in the... More 

Kent
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just wanted to say that we had a great time here on 3rd August for the afternoon escape spa offer. I would like to thank Tammy and Karina (I hope I spelt that right) for the treatments which were superb and for Clare for being so helpful with the booking and also the lady (whose name I cannot remember sorry)... More 

Helpful?
1 Thank Em00700
Lynn D, General Manager at Bank House Hotel Spa & Golf, BW Premier Collection, responded to this review

Thank you for taking the time to write this amazing review. We are immensely proud of the Malvern View Spa, which only opened at the end of November 2015. I am so glad you enjoyed your time with us, and that you were looked after by our team. I will ensure that i pass on your comments, and hope to... More 

Birmingham, England, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We came to stay overnight for my sisters 40th birthday celebration. There was 16 girls, and we had a fabulous time. We booked in for afternoon tea, had a room to ourselves, plenty of food and service was excellent. The toilet in my sisters room was faulty and without any hesitation they upgraded her to a suite. Thanks and we... More 

Helpful?
Thank Jas M
Lynn D, General Manager at Bank House Hotel Spa & Golf, BW Premier Collection, responded to this review

Thank you for writing this great review. I am glad that the celebration went well, and was enjoyed by all. We look forward to welcoming you back in the future. More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed with our two house-trained children of 9 and 13. Initially had rooms on different floors but despite it being very busy they did manage to change our rooms to be next to eachother and could not have been more helpful. Spa and pool were great as was the next door golf course (very helpful in the golf shop). Children... More 

Helpful?
Thank wellborn4
Lynn D, General Manager at Bank House Hotel Spa & Golf, BW Premier Collection, responded to this review

Many thanks for writing this review. I have taken on board your points, and have spoken with the departmental managers regarding the issues you have raised, for them to take the appropriate actions on training their teams. I am glad that this did not spoil your stay with us, and that you enjoyed both the spa facilities and the golf... More 

UK
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our Golf Society annual golf trip has always stayed at The Bells Hotel, Coleford . For 22 years, our 3 day 2 night stay took advantage of the excellent value for money Bells offered. This year we decided to try somewhere different and didn't we find a little gem of a place in The Bank House Hotel, Brandsford. Excellent accommodation,... More 

Helpful?
Thank weavermkgolf
Lynn D, General Manager at Bank House Hotel Spa & Golf, BW Premier Collection, responded to this review

Thank for taking the time to write this review. I have passed on all your comments to the relevant team members, and the teams in general. I am delighted that you all enjoyed your golf break with us and look forward to you all returning in the future. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I have just returned from a 3 day golf break at the Bank House Hotel/Bransford Golf Club. The hotel is very comfortable and the staff are great; everyone I came into contact with was very polite, friendly and helpful. The spa facility is wonderful and just the job after a hard day on the golf course! The course itself was... More 

Helpful?
Thank Graemepd
Lynn D, General Manager at Bank House Hotel Spa & Golf, BW Premier Collection, responded to this review

Many thanks for writing your review. I am glad that your time with us was enjoyable, and all your comments have been passed on to the team. We look forward to welcoming you again in the future. More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Golf course
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Bank House Hotel, Spa & Golf brings traditional standards and modern style together in a cozy countryside setting. Nestled in the heart of rural Worcestershire, this vibrant venue combines classic (and classy) comfort with luxurious interiors. Situated between Great Malvern and Worcester, our hotel is ideally located for both business and pleasure. With major cities such as Birmingham, Bristol and Cardiff all just a few miles away. Not to mention the glorious Malvern Hills and Cotswold countryside, you'll never be far away from where you need to be. For business meetings, relaxing holidays, weddings and more, The Bank House Hotel, Spa & Golf is your ideal choice. ... more   less 

Additional Information about Bank House Hotel Spa & Golf, BW Premier Collection

Address: Bransford Road, Bransford, Worcester WR6 5JD, England (Formerly Bank House Hotel, Spa & Golf Club)
Location: United Kingdom > England > Worcestershire > Worcester > Bransford
Price Range: $108 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bank House Hotel Spa & Golf, BW Premier Collection 3.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Best Western Bank Hotel
Best Western Worcester
Worcester Best Western
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