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SpringHill Suites by Marriott Peoria Westlake

#6 of 24 Hotels in Peoria
Certificate of Excellence
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2701 West Lake Ave., Peoria, IL 61615
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1 room 1 adult
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SpringHill Suites by Marriott Peoria Westlake
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174 Reviews from our TripAdvisor Community

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Montreal, Quebec
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We were in town for an unfortunate family event, and the staff sent us a gift and card signed by all the front desk personnel. It really made a difference. But throughout our stay, all the staff from the breakfast attendant always checking if things were ok and helping us clear our dishes, to the front desk staff and management... More 

Helpful?
Thank smallworld0
Alexis W, Sales Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Smallworld0 How nice of you to take the time to write such nice things about our property and staff. We take pride in the level of customer service we provide and are so glad you found it exceptional. We are sorry that unfortunate family events brought you to Peoria but, thankful you choose SpringHill Suites. More 

Illinois
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

During a wind and ice storm we lost power for 3 days. We had out of town guests with children so decided a hotel was a must. We are loyal Marriott patrons so the choice was easy. The rooms were a bargain. The front desk ladies, Alexis and Brittany were super. They were so friendly and welcoming. They helped make... More 

Helpful?
Thank Lynn5238
Alexis W, Sales Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

We are so pleased to have provided a great property and wonderful service to you and your family during your stay. Please let us know how we could have improved as we see only positive comments and would love to improve the negative rating for the future. More 

Geneva, Illinois
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Panera, Whole Foods, and several other great places for food are within walking distance with weather above 40 degrees. Chick-fil-a, Chipoltla are less than a mile away and you are right in the middle of town.

Helpful?
Thank Dwight S
Alexis W, Sales Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your experience with us! We pride ourselves in having convenient amenities and wonderful accommodations. Again, thank you so much for taking time to share with fellow travelers. We hope to have you as our guest again soon! More 

East Peoria, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

Rooms are very clean. Stayed with wife and two small children. Service was phenomenal. They never skipped a beat making sure we had everything we needed. Had to load two small children in bitter cold. The maintenance guy insisted on helping us get everything out to the cars and helping with the kids as if they were his own.

Helpful?
Thank Ryan M
Alexis W, Sales Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Ryan, How nice of you to write such wonderful things about our hotel. We are truly grateful and want you to know how happy we are that you were comfortable during your stay. Our team loves providing guest with an experience that makes them feel at home. I have shared your review with our team and of course our... More 

Dunlap, IL
Level Contributor
115 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed January 3, 2016

During a recent major power outage, my 86-yr-old mother-in-law was left in a house by herself without power for 3 days. Being a thousand miles away was tough on my wife, but she arranged for her mother to stay at Spring Hill Suites. The staff was incredibly helpful. Examples: 1. At check out, my MIL left her 'special' pillow and... More 

Helpful?
Thank westwardh0
Alexis W, Sales Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Hi, and thank you for writing about your mother-in-laws experience! We are glad our staff shared big smiles and took care of all of her requests - that's what we live to do, and we love it! I was able to share this review with all of our employees, it made their day. We hope to have the pleasure of... More 

2 reviews
5 of 5 stars Reviewed December 30, 2015

Had to spend the night at this hotel because of the weather. Lisa, the desk clerk, was understanding and friendly. She let us in early and her smile and personality made our stay under stressful circumstances delightful. The room was clean and comfortable and this location was close to stores and restaurants. Also was updated with a small refrigerator, microwave,... More 

Helpful?
Thank Vicki Y
Alexis W, Sales Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and comfort of our hotel.Thank you again, and we look forward to seeing you on your next staycation to SpringHill Suites ! Best Regards, Alexis Wright More 

Chattanooga, Tennessee
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 22, 2015

Owing to a family tragedy we were travelling from Chattanooga to Iowa and had been on the road for many long hours. We found the Springhill Suites in Peoria and decided to drag our tired bones into the hotel to see if they had a room for the night. We were greeted by Britany - she of the huge big... More 

Helpful?
Thank Sheila688
Alexis W, Sales Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Thank you so much for your wonderful feedback! We are so pleased that you had such a enjoyable experience with us! I will pass along your comments to our breakfast staff and of course Brittany! We thank you for choosing the SpringHill Suites Peoria, we look forward to your next stay! More 

Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 15, 2015

It has been a year since I stayed at this property and I am glad I stayed here again. The property is well maintained and has excellent management and friendly employees. Arthur checked us in very efficiently and helped us find a good local place to eat..I had requested a 1st floor room with feather free pillows and he made... More 

Helpful?
Thank 374chinw
Alexis W, Sales Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Thank you for kind review. I have shared this with my entire staff. Its reviews like these that put a smile on our faces! We hope to see you again. More 

2 reviews
4 of 5 stars Reviewed December 10, 2015 via mobile

First night in a 2 night stay. Usually stay in downtown hotels but sold out. Great experience so far. Polite and helpful staff. Smiles all over the place. Staff appear to be enjoying their jobs and want you to have a good experience. Clean, spacious rooms. Close to restaurants and shopping area. Convenient right off interstate. First time a hotel... More 

Helpful?
Thank BKColeman
Alexis W, Sales Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

We really appreciate your review and giving us a chance. My team is ecstatic that we made you feel welcome and right at home. I have addressed the draining issue with the appropriate member of management, this will be taken care of today. Please come back and visit us next time you are in Peoria. More 

Saint Augustine, FL
Level Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed November 29, 2015

In town for a long term project (6 months+), so I plan on checking out several properties before I find one to call 'home.' While not exactly a 'road-warrior', I probably spend about 20-25 weeks on the road every year. With that said, this is one of the friendliest staffs I've ever encountered during my hotel stays (a very close... More 

Helpful?
2 Thank Mark K
Alexis W, Sales Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review

Dear Mark, Thank you so much for your awesome review! We love hearing Pro's and Con's so, we know what to work on. Please come back and visit next time you are in Peoria. Alexis Wright More 

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