We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Chicago Palatine

Save
Share
1550 E Dundee Rd, Palatine, IL 60074-8311
ZenHotels.com
Lol.travel
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#1 of 3 hotels in Palatine
Location
Cleanliness
Service
Value
You won't believe your eyes! The hotel has just completed a multi-million dollar renovation. Book your room now to see the new luxurious look of the Holiday Inn Express-Palatine/Arlington Heights. With completely renovated rooms and bathrooms, you'll be Staying Smart. The Holiday Inn Express is conveniently located one block west of Rt. 53, 15 miles from O'Hare Airport, and only 30 minutes from downtown Chicago. The hotel is also close to many local attractions and businesses such as Woodfield Mall, Long Grove Historic Shopping District, Medieval Times Dinner & Tournament, Motorola, Siemens, and Home Depot. Play Smart while Staying Smart with complimentary use of the adjacent World Gym Fitness Center. This 65,000 square foot fitness facility offers an indoor pool, sauna, basketball court, racquetball courts, 200 pieces of cardio and weight training equipment, aerobics studio and much more! Excellent customer service is why this hotel has consistently been rated as Chicagoland's #1 Holiday Inn Express. All rooms are now wired with complimentary high-speed access and new beds, with the meeting rooms, lobby and breakfast areas all offering complimentary high-speed wireless access! Lastly, don't forget we also feature a complimentary hot breakfast and free local shuttle service within 5 miles, subject to availability.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Tennis court
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Sauna
Breakfast available
Breakfast buffet
Vending machine
Shuttle bus service
Business Center with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Air conditioning
Housekeeping
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English
160Reviews3Q+A26Room tips
Traveler rating
  • 66
  • 50
  • 28
  • 9
  • 7
Time of year
Traveler type
Language
Selected filters
  • Filter
  • English
Popular mentions
drichrx wrote a review Jul 2019
Brooklyn, New York1,188 contributions478 helpful votes
Hard to find location. Front desk staff was indifferent on both check-in and check-out. Room and public areas were worn, tired and dirty. Skimpy with amenities and many missing (so had to have sent up to room). First floor window wouldn’t lock shut - a big security issue. Complimentary breakfast was decent, and bed gave a good night’s sleep. I overheard the place is closing soon - probably a good idea. It was one of the worst HIE I have stayed in, but still serviceable.
Read more
Date of stay: July 2019Trip type: Traveled as a couple
Helpful
Share
Cornville_man wrote a review Jun 2019
Surprise, Arizona156 contributions21 helpful votes
We arrive 6/8, low hot water pressure, faucet gushes when turned on. 6/9 front desk says they will have someone fix it. Not fixed. 6/10 front desk says not fixed because 6/9 Sunday. Someone will be in today. I ask 'will they fix it?'. Front desk says 'I don't know'. Not fixed. 6/11 front desk say the reason not fix, maintenance man transferred. No idea when another on will ever be transferred back. Asked about the Holiday Inn "Hospitality Pledge" ( make it right or no charge for stay). Front desk says he cannot do anything for me, only GM can honor Pledge. I ask for GM, not in. Have GM call me. 6/20 still waiting call. Also, getting to pool a task for someone unable to walk stairs. My recommendation, stay at Days Inn across the street!
Read more
Date of stay: June 2019Trip type: Traveled as a couple
Helpful
Share
rounderone wrote a review May 2019
The World56 contributions41 helpful votes
Serviceable hotel in Chicago suburbs. Not new, not fancy, but great service, clean rooms and varied, tasty breakfast. All hotels near Airport were full and many others full due to Anime and National Restaurant Association convention... found this place and it worked out well. Would stay again.
Read more
Date of stay: May 2019
Location
Service
Sleep Quality
Trip type: Traveled on business
Helpful
Share
A F wrote a review May 2019
9 contributions19 helpful votes
Make sure that if you stay there you do not forget anything.. I stayed at this hotel multiple times, but last time I stayed in for 2 nights and forgot a brand new iPad charger and a Phillips charger for shaving unit. I called the next day and they told me that they have both chargers and indicated to them that I am travelling overseas for 40 days and to hold them for me. Needless to say that upon return, I stopped by to get my chargers and was told that they tossed them away. Very hard to believe that you would throw away a brand new iPad charger. And, why would you throw it away if a customer told you to keep it.
Read more
Date of stay: March 2019
Rooms
Location
Service
Trip type: Traveled solo
Room Tip: Stay away from this hotel as "Purposely Stealing" / Poor Customer Service
See more room tips
2 Helpful votes
Helpful
Share
Response from IHGService, Guest Relations Manager at Holiday Inn Express Chicago Palatine
Responded May 25, 2019
Hello Ali F, Thanks for staying with us and writing us a review. We always want to make each experience stellar so I'm concerned learning about what transpired at check-out when you forgot your chargers at the hotel. Feedback gives us the chance to be better so I have forwarded this to the management for prompt attention. Please note that I also sent a message to get more information. Kind regards, Dianne L. Case Manager IHGService
Read more
Brenda H wrote a review Apr 2019
Chicago, United States7 contributions1 helpful vote
I enjoyed my stay here. The hotel was clean and the room was comfortable. I was at a conference that served breakfast so I didn't get to try the include morning breakfast by the hotel. The only problem was no hot water the first morning. The desk staff probably had a lot of phone calls; however, the guy was very pleasant in his response. He basically said we are working on it, no time frame, oh well. While it would have been nice to be offered reward points or something, he at least could have apologized on behalf of the hotel.
Read more
Date of stay: April 2019
Rooms
Service
Sleep Quality
Trip type: Traveled on business
Helpful
Share
Previous
ALSO KNOWN AS
holiday inn express chicago palatine hotel palatine, holiday inn palatine, palatine holiday inn, holiday inn express palatine
LOCATION
United StatesIllinoisPalatine
NUMBER OF ROOMS
183
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Holiday Inn Express Chicago Palatine
Which popular attractions are close to Holiday Inn Express Chicago Palatine?
Nearby attractions include Arlington Lanes (0.7 miles).
What are some of the property amenities at Holiday Inn Express Chicago Palatine?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Holiday Inn Express Chicago Palatine?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Chicago Palatine?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Chicago Palatine?
Conveniently located restaurants include Walker Bros. Original Pancake House-Arlington Hts, Pita Pita Mediterranean Grill, and Jameson's Original Charhouse.
Are there opportunities to exercise at Holiday Inn Express Chicago Palatine?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Holiday Inn Express Chicago Palatine?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express Chicago Palatine?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Chicago Palatine offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Holiday Inn Express Chicago Palatine?
Many travelers enjoy visiting Muller House (3.9 miles) and Vehe Farm (4.9 miles).
Is Holiday Inn Express Chicago Palatine accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.