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Holiday Inn Express Chicago Palatine

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1550 East Dundee Road, Palatine, IL 60074
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Holiday Inn Express Chicago Palatine
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99 Reviews from our TripAdvisor Community

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Fort Wayne, Indiana
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked a room to attend a birthday party nearby for a close friend. The outside area of the hotel is a turnoff with trash blowing around and the doors and windows quite dirty. I initially wondered if I had made a mistake when we checked in. The room and bathroom were quite clean and the included breakfast was very complete.... More 

Helpful?
1 Thank alcand
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for taking the time to review our property. I am sorry we did not have The USA Today when you checked in. We always have a Chinese paper due to our large Chinese guest stays as well as USA today but they only publish Monday through Friday. We appreciate your business and your feedback. More 

Antioch, Illinois
1 review
1 of 5 stars Reviewed December 27, 2015

We stayed for one evening on December 19th, 2015 within a wedding block. Unfortunately, a smoke detector was malfunctioning when we returned to our room late in the evening. We were unable to sleep through the night as a blaring, beeping alarm continuously sounded every 5-7 minutes. It seemed a simple issue due to a battery needing replacing, and when... More 

Helpful?
Thank Kim R
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

I am very sorry about the malfunction we had in the door alarm we had on the third floor the night you stayed. Unfortunately this was not a simple issue but a very rare malfunction that did not even alert the front desk. I truly hope we can win back your patronage and have you back again in the near... More 

Fort Pierce, Florida
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed December 14, 2015 via mobile

Hotel was clean, comfortable with a very pleasant staff. When I checked in I was pleasantly surprised that the Hotel had provided a room upgraded. The room was clean, large and comfortable. Every time I encountered Hotel Staff, at the desk, dinning facility or in the hall they were friendly, pleasant and accommodating. I would recommend this Hotel and look... More 

Helpful?
Thank Rick R
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you so much for taking the time to share your stay with us! I will share your input with housekeeping and the front desk. We value your comments and hope you can stay with us again soon! Thanks More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 5, 2015

This Holiday Inn has been around for quite awhile and they sure keep it in nice condition! Clean quiet rooms with excellent bedding and pillows. Fantastic breakfast in the morning. Huge indoor pool which we didn't have enough time to use :o( I would stay here again! Friendly Staff!

Helpful?
Thank JUST C
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you so much for taking the time to review our Hotel. I am so glad you enjoyed our breakfast and the property. I will let all the staff know about your feedback. Your input is very important to us. Thanks again! More 

Mount Pleasant Mills, Pennsylvania, United States
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 4, 2015 via mobile

It was a nice hotel, clean, and great breakfast, but our room on the 2nd floor felt old. The door was thin and chincy like any could kick it in. The bathroom small and not much counter space....yet there was plenty of entry space which could have made a bigger bathroom. Breakfast had many options and staff were all very... More 

Helpful?
Thank Mandy H
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us and taking the time to write your review. I am happy to read that you thought the hotel was clean, that you enjoyed the staff and liked the Express Start Breakfast offerings. I will forward your ideas on to our owner in regards to ways to improve the hotel for consideration. Again, thanks for... More 

Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 28, 2015

We had a very nice room, the bed was comfortable. We had a king bed plus a pull out couch if we would have needed it. The bathroom was adequate, clean and the shower was good. They have a huge exercise area and a nice pool because they are attached to an old Gold Gym. The breakfast was good and... More 

Helpful?
Thank Jrsmith1154
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us and taking the time to write your review. I am happy to read that you enjoyed your stay. I hope that we can host you again in the future. Safe Travels! John Rohrbach General Manager More 

King of Prussia, Pennsylvania
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed October 23, 2015

The rooms were nice and the beds were very comfortable. The hotel is a bit dated and worn. The traffic noise was loud even with earplugs in. I heard it every morning earlier than I wanted to. The breakfast had a nice selection and the cinnamon rolls were delicious. Just make sure that the hot stuff is hot before you... More 

Helpful?
Thank AmyD1204
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us and taking the time to write your review. I am happy to learn that you found the rooms to be nice and found the beds to be very comfortable. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We will address the concerns that you noted. I... More 

Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 11, 2015 via mobile

Easy to get to and free parking. Excellent friendly staff throughout the hotel . Very comfortable bed and pillows. I was in a king size room with a very large and comfy chair and automon. desk and chair, small fridge and microwave . Free wifi with strong signal . Nice pool and large hot tub. Sauna was great too .... More 

Helpful?
Thank Jennifer D
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us and taking the time to write your review. We appreciate your kind words and hope that we can host you again soon. We apologize that the steam room in Steelhorse Athletics was not working due to their renovation. Safe Travels! John Rohrbach General Manager More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 27, 2015 via mobile

Last weekend my fiancé and I stayed there with a wedding block. Everything actually started before we checked in. The staff at the front desk were very helpful with my questions and requests. When we checked in, the woman that check us in was very friendly. I asked if my request to be near my friends was fulfilled. It wasn't.... More 

Helpful?
Thank Jereme W
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us and taking the time to write your review. I apologize we were unable to accommodate your adjoining room request, we do attempt to honor as many requests as possible. We attempt to create a relaxing and calm environment for all guests in the hotel. Thanks again for staying with us, we hope to see... More 

Auckland, New Zealand
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 23, 2015

This was my second time staying at HOliday Inn Express Chicago Palatine and again the facilities were great, good breakfast selection, comfortable bed. Friendly staff upon check in and out The bathroom is looking maybe a little tired and the shower was a bit odd but apart from that it was an enjoyable experience - I love the consistency across... More 

Helpful?
Thank KrystleBT
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for staying with us again! I am happy to read that you enjoyed the hotel and the staff. I will pass on your comments in regards to the bathroom to ownership. I look forward to hosting you again. Safe Travels! John Rohrbach General Manager More 

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