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Holiday Inn Express Chicago Palatine

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Holiday Inn Express Chicago Palatine
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121 Reviews from our TripAdvisor Community

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Showing 118: English reviews
georgia
Level Contributor
219 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were in town to visit relatives and this hotel seemed like a good choice for a multiple day stay. Our room was clean and comfortable. There was no fridge and microwave which would have been a plus for us. The hotel is heavily used and could use some updating with the carpets in the halls. From what appears to... More 

Helpful?
Thank journalmytrips
Indiana
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

we were staying there to visit relatives. Check in was easy, room was clean. Breakfast the next morning was great. One person was able to keep everything stocked for a full dining area of guests. She was great! This is where we will be staying next time we come to visit

Helpful?
Thank kcbarton2015
Rochester, New York
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The place is in need of a serious update/makeover. Everything is dated. Getting to the pool was a maze through a locker room. The place was filled with sports teams and parents - which is probably great for that. The elevators were painfully slow, so we ended up just walking up and down six flights of stairs. One room smelled... More 

Helpful?
Thank KyreeD
GM-HIEpalatine, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for your feedback regarding your stay at the Holiday Inn Express Palatine. It is unfortunate that you were left with the unfavorable impression of the hotel as your review indicated. Your comments about your room’s cleanliness will be address with our entire housekeeping team. While we understand that your stay was not 100% satisfactory, we would hope that... More 

Morrison, Colorado
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

Problem 1 - canceled our reservation and redid it - why?? Unknown but charged more for the rooms (room rate at that day) They did get this corrected - Thank you Jessica!! Problem 2 - No hot water. From 4:30 am to 8:30 am, no one in our vicinity had warm water for showers. This was on the 2nd floor... More 

Helpful?
Thank 730kjtravelpro
GM-HIEpalatine, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you so much for your feedback regarding your recent stay with us. Feedback like yours enables our continuous pursuit of excellence in everything we do. Unfortunately, these valuable lessons have come at your expense. I can’t apologize enough on behalf of the entire team for not meeting your expectations. We appreciate any and all feedback from our guests. We... More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Lousy place to hold a meeting. The meeting rooms are on the second floor and it's an obstacle course to get from elevators to the event. Once you arrive at the meeting rooms, there's no place to sit down in the foyer. The whole meeting room has a claustrophobic, dark, dirty feel to it. Based on just attending meetings here,... More 

Helpful?
Thank Darcy M
GM-HIEpalatine, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for taking the time to let us know about your experience. We value guest feedback as we continue to improve our services throughout the property. If you would consider give us a chance to win you over please let me know. I believe my team I and can change your outlook of the hotel if you give us... More 

Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

The breakfast is amazing. Every day they offered sausage AND bacon, eggs biscuits and gravy, pancakes and the usual breakfast foods. The rooms are nice and clean. The staff is friendly. But I was very surprised that the rooms do not have a fridge or a microwave.

Helpful?
Thank Pamala K
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for taking the time to review our Hotel. We value your business and appreciate your time. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 22, 2016

We have stayed in this hotel twice in the last two years. It is nice, very clean, and in a quiet part of town. The front desk person was sweet, and took the time to chat with us about our stay. The hotel is a little older and the mattresses could use an update. They were a little too 'broken... More 

Helpful?
Thank Georgia H
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

I am so sorry you did not like the mattress in your room. I apologize but am glad you thought our prices were fair and that the front desk staff was helpful. I hope you can give tus the opportunity to serve you again in the near future. Thank you More 

Palatine, Illinois
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 15, 2016

After I'd attended a couple of events at this property with my former condo association, I booked a workshop for two days with the hotel. The sales/event manager, Theresa, was incredibly helpful throughout the entire booking process. Everything was delicious with our catering orders and the staff was incredibly helpful when we needed assistance with A/V set up, lighting, etc.... More 

Helpful?
Thank ElizabethFromChicago
HIE-PAL-MGT, Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you so much for taking the time to review our property. I really appreciate it. We value your business and hope you can be back with us again soon. More 

1 review
1 of 5 stars Reviewed July 31, 2016 via mobile

My family and I booked this hotel on July 30 2016 because the kids wanted to get in the pool and play basketball as we have used this hotel previously in the past in June 2016 that stay was good but our last visit was a nightmare. The check in lady referred to herself as Toni said she didn't have... More 

Helpful?
Thank gbeal28
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for taking the time to speak with me last week about your stay. As I stated on the phone our gym is leased out and they do have policies and procedures about how many people are allowed in the gym for each room. They did tell me they offered a day pass for your extra guests. I apologize... More 

Northen Ilinois
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 19, 2016

We stayed there the night of my daughter's wedding. There seemed to be a lot of guests from various weddings staying at the hotel. The lobby and elevators were crowded even at midnight. The room was very nice, the shower head was very good though a little low for a tall person. Breakfast was very good. Lots of bacon, sausage,... More 

Helpful?
Thank Keith C
HIE-PAL-MGT, General Manager at Holiday Inn Express Chicago Palatine, responded to this review

Thank you for taking the time for sharing your feedback. I am so glad you enjoyed your stay. We were very busy over the weekend. I hope we can have you back again soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
You won't believe your eyes! The hotel has just completed a multi-million dollar renovation. Book your room now to see the new luxurious look of the Holiday Inn Express-Palatine/Arlington Heights. With completely renovated rooms and bathrooms, you'll be Staying Smart. The Holiday Inn Express is conveniently located one block west of Rt. 53, 15 miles from O'Hare Airport, and only 30 minutes from downtown Chicago. The hotel is also close to many local attractions and businesses such as Woodfield Mall, Long Grove Historic Shopping District, Medieval Times Dinner & Tournament, Motorola, Siemens, and Home Depot. Play Smart while Staying Smart with complimentary use of the adjacent World Gym Fitness Center. This 65,000 square foot fitness facility offers an indoor pool, sauna, basketball court, racquetball courts, 200 pieces of cardio and weight training equipment, aerobics studio and much more! Excellent customer service is why this hotel has consistently been rated as Chicagoland's #1 Holiday Inn Express. All rooms are now wired with complimentary high-speed access and new beds, with the meeting rooms, lobby and breakfast areas all offering complimentary high-speed wireless access! Lastly, don't forget we also feature a complimentary hot breakfast and free local shuttle service within 5 miles, subject to availability. ... more   less 

Additional Information about Holiday Inn Express Chicago Palatine

Address: 1550 E Dundee Rd, Palatine, IL 60074-8311
Location: United States > Illinois > Palatine
Price Range: $99 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Chicago Palatine 2.5*
Number of rooms: 183
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago Palatine Hotel Palatine
Holiday Inn Palatine
Palatine Holiday Inn
Holiday Inn Express Palatine
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