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Holiday Inn Express Ottawa

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91 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Ottawa
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Showing 90: English reviews
Charleston, South Carolina
Level Contributor
113 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed April 24, 2014

Stayed here as we were visiting family. The hotel surprised me. It's actually quite nice and very clean. The room was spacious. Great channels on the tv, indoor pool was busy and looked like everyone was enjoying it. Close to the interstate, so very convenient. The front desk were super friendly. They have coffee all day in the foyer. We... More 

Helpful?
1 Thank Jane B
Minneapolis, Minnesota
Level Contributor
78 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed January 19, 2014

Checked into Inn due to blowing snow and darkness expecting the worse but was pleasantly surprised. Very clean room, very quiet, nice TV excellent breakfast. Very convent to Interstate, gas, Subway and local bar and grill.

Helpful?
1 Thank Bob M
Jackson, Michigan
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed November 30, 2013

My wife and I needed a place to crash for the night on the way to see relatives for the holiday. This seemed like it would work; I had enough points for a free night, it was right off the interstate, and we generally like HIX hotels. I popped out my Android phone, fired up the app, and booked it... More 

Helpful?
1 Thank nitw63
IHGCare, Guest Relations Manager at Holiday Inn Express Ottawa, responded to this review

Dear nitw63, Thank you for taking the time to provide feedback on your stay. It is unfortunate the cleanliness of the accommodations and billing prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared... More 

Chicago, Illinois
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed November 4, 2013

I got a king room with whirlpool. Nice room, very clean. The whirlpool in the bathroom needs re-caulking. The tv guide that they have in the room needs to be copied so it's a little easier to read. The room came with a fridge and microwave which is always nice. The bed and pillows were very comfortable. I do have... More 

Helpful?
1 Thank Tigercharm
Debra C, General Manager at Holiday Inn Express Ottawa, responded to this review

Thank you very much for taking the time to write a review about your stay. We work hard to ensure our hotel is well maintained and we try our hardest to provide comfortable, clean and friendly accommodations. Please accept our apology for any inconvenience these issues may have caused. We have taken note of the issues you experienced during your... More 

2 reviews
5 of 5 stars Reviewed August 23, 2013 via mobile

We stopped at Holiday Inn Expess on a road trip without prior reservation. The front desk staff was more then accommodating. We could not have asked for a nicer room. The coffee was hot and available 24/7. Breakfast was satisfactory and the hostess superb.

Helpful?
Thank Deb K
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 24, 2013

Didn't realize it was a full 5 day non refundable deposit Wouldn't give the cheaper rate when called 10 days before reservation. if your plans change you're out $700. Also requested a first floor unit which they also could not provide. Will definitely not reserve in advanced with them again.

Helpful?
2 Thank Klondike2
IHGCare, Guest Relations Manager at Holiday Inn Express Ottawa, responded to this review

Dear Klondike2, Thank you for leaving us a feedback. We appreciate you taking the time to help us improve our guest services. There are types of reservations that comes with a cancellation fee and/or full pre-payment requirement. Acknowledgement of the restrictions is required in order to obtain your confirmation number. This provides you with the option of agreeing to or... More 

Greensburg, Pennsylvania
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 11, 2013 via mobile

I liked the room...it was all in gold colored hues...but unfortunately, the longer I stayed in there, the more I smelled smoke. In addition, it was obvious that smoking and partying was going on all around us. I had traveled long that day, and I especially wanted to stay in Ottawa to go to the town square where Lincoln had... More 

Helpful?
1 Thank Lbca23
Debra C, General Manager at Holiday Inn Express Ottawa, responded to this review

Dear Lbca23, Thank you for taking the time to express your concerns regarding your recent stay with us. Please accept my sincere apology for the noise and smell of smoke you experienced in your room. I regret we fell short in providing great service during your stay. We take our guest comments very seriously and always strive to provide comfortable... More 

chicago, Il
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 3, 2013 via mobile

We stayed at this hotel because of the proximity to the 5k we were doing that weekend. I can understand the lack of enthusiasm the hotel felt with hundreds of very muddy guests spending the weekend there, but that is not an excuse for poor service. We never received a "hello" when we walked in, a "good morning" or even... More 

Helpful?
1 Thank dn9999
IHGCare, Guest Relations Manager at Holiday Inn Express Ottawa, responded to this review

Dear dn9999, Thank you for taking the time to express your thoughts and concerns regarding your recent stay with us. Please accept my sincere apology for the shortcomings you experienced and we regret we fell short in rendering great service during your stay. We take all comments into consideration and welcome any opportunity to improve. If there is anything you... More 

Northbrook, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 23, 2013

You don't get what is promised.. The room had no shampoo. Hair in the tub and towels look dirty maybe the room was not cleaned the the mattress was horrible on both beds. The ac didn't work all night and when I told the desk agent she didn't even say sorry! The breakfast severed ham it was hard as a... More 

Helpful?
1 Thank Mayleen L
IHGCare, Guest Relations Manager at Holiday Inn Express Ottawa, responded to this review

Dear Mayleen L, Thank you for your feedback and for choosing our hotel. We are sincerely sorry for the issues you had with the room condition and with breakfast. All of our reviews are evaluated by management, and your review is no exception. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We... More 

Barrie, Canada
Level Contributor
210 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
3 of 5 stars Reviewed March 21, 2013 via mobile

I've been staying here for about a decade and it hasn't changed. Fairly clean but nothing exceptional. Needs new carpets but I can tell they're cleaned regularly. I've stayed in a couple high end hotels lately that have laminate flooring. It's much cleaner, durable and fewer allergens. Perhaps the management should consider this.

Helpful?
1 Thank ramblingsalesman
IHGCare, Guest Relations Manager at Holiday Inn Express Ottawa, responded to this review

Dear ramblingsalesman, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness. However, We’re sorry we fell below your expectation regarding the carpet condition. We will look into this point. We are confident the necessary adjustments will be made, in order to... More 

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Amenities

Highlights
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Hot Tub
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express® Ottawa hotel, located in the heart of Ottawa, Illinois. Our hotel's property is minutes from the Fox River, Illinois River and Starved Rock State Park.If you're looking for hotels in Ottawa, Illinois surrounded by attractions like the Appellate Court Building, search no further. Outdoor enthusiasts spend their days exploring Starved Rock State Park, while daredevils venture to Skydive Chicago. History buffs love touring downtown Ottawa's architecture, as well as Washington Square where the Lincoln-Douglas debates were held in 1858.Did you know we're a great destination for business travelers? Our hotel's not only near Starved Rock State Park, it's also near Clover Technology Group, Exelon, GE, Petsmart Distribution Center, Kohl's Distribution Center, Pilkington and Tyson Fresh Meats. The 24-hour business center with fax and copy services makes it easy to prepare for your meeting in the 720-sq-ft event facility.Whether business or pleasure brings you to Ottawa, Illinois, our hotel's free high-speed Internet access keeps you connected. Every morning enjoy a hot cup of 100% Arabica coffee from the complimentary, hot Express Start Breakfast Bar. The fitness center allows you to keep up your workout routine, and afterward, unwind in the indoor pool and whirlpool. ... more   less 

Additional Information about Holiday Inn Express Ottawa

Address: 120 W Stevenson Rd, Ottawa, IL 61350-9693
Location: United States > Illinois > Ottawa
Price Range: $120 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Ottawa 2.5*
Number of rooms: 69
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Also Known As:
Holiday Inn Express Ottawa Hotel Ottawa
Holiday Inn Ottawa
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