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Chicago Marriott Oak Brook

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1401 W. 22nd St., Oak Brook, IL 60523
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Chicago Marriott Oak Brook
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214 Reviews from our TripAdvisor Community

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West Branch, Iowa
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This was an ok place for the weekend. They gave us a room with a terrible smell; called the front desk and they immediately came up and gave us a new room and two Starbucks cards. That was thoughtful! Breakfast was included and was the usual Marriott buffet although it was nice that the selection changed each morning! Across the... More 

Helpful?
Thank IAtraveller2014
Level Contributor
3 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

Had to request a new desk chair, because it has food and sinister looking white stuff all over it. Same stuff all over the phone. No in room safes. I'm not looking for luxury here, just basic cleanliness and security. Disappointing.

Helpful?
Thank San N
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for sharing your recent experience at the Oak Brook Marriott. Please accept our sincere apologies for failing to provide a clean guestroom during your stay. Your feedback will be shared with our housekeeping leadership for appropriate follow up. We hope you may consider staying with us again should your travels bring you back to the Oak Brook area.... More 

Travelers are raving about these Oak Brook hotels

Minneapolis, Minnesota
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I am in the area quite often but this was my first stay at this Marriott. The lobby, bar, restaurant areas are fresh and open. Going up the elevator feels like a bit of a time warp...Although in generally good condition, this place is in need of a modern refresher. Room was clean and bed comfy as expected. As another... More 

Helpful?
1 Thank HolaSeniorNacho
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your feedback. Your satisfaction is very important to us and we try hard to make sure that all of our guests have a rewarding experience at our hotel. Your review will help us make the necessary improvements in our guestrooms and room temperature. We hope that next time you’re in the area you will consider staying with... More 

2 reviews
1 of 5 stars Reviewed January 1, 2016 via mobile

Due to a change in our travel plans because of weather we had to leave our 2 bedroom, 2 bathroom suite with kitchen and living room at the Marriott Residence Inn in Oakbrook. We spent one night in the Chicago Marriott down the road. For over $100 more we had one room with 2 double beds and a roll away... More 

Helpful?
Thank Kathy M
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for taking the time to let us know about your recent stay. I am so sorry that you did not have a good experience with us. We strive for 100% guest satisfaction, and we failed you on that. I will address your concerns with my team and use your feedback to make improvements to our guestroom and restaurant... More 

Detroit, Michigan
Level Contributor
3 reviews
4 of 5 stars Reviewed December 23, 2015 via mobile

We chose this hotel not by choice but because it was the hosting hotel for our family reunion. When we booked this hotel initially, it was said that the price was $389 and change; now hold on to that information for a moment. We live in Michigan so we drove there and made it to the hotel a little bit... More 

Helpful?
Thank MrzKymm
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your feedback. Your satisfaction is very important to us and we try hard to make sure that all of our guests have a rewarding experience at our hotel. Your review will help us make the necessary improvements in our Front Office and arrival experience. we have reviewed this at our most recent team meeting. We hope that... More 

Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 15, 2015 via mobile

The staff was nice. Room was clean. Food was pricey in hotel restaurant. Close to shopping areas and very good restaurants within a five minute drive. The hotel seems outdated but good for a weekend stay. Price for room was reasonable. Hotel could probably use a face lift.

Helpful?
Thank Chicago1961
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your satisfaction. We appreciate to hear from our guests and sharing your impressions. We hope to see you on future travel to the Oak Brook area. Sincerely Kathy Dwyer Director of Operations More 

Omaha, Nebraska, United States
Level Contributor
129 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed December 10, 2015

This is a good location for business travelers: easy access to main thoroughfares, quiet location, many good restaurants nearby, has all the needed amenities, and has excellent service. There is minimal noise in the hallways, staff are welcoming and helpful and the on-site cafe/bar is very appropriate. The fitness center is clean and inviting.

Helpful?
Thank Sharon R
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your review. I am pleased to hear you enjoyed your stay and will let our hotel staff know that they helped you have a great stay with us. All of us at Marriott are passionate about hospitality and we hope to see you again soon. Sincerely, Kathryn Dwyer Director of Operations More 

Appleton, Wisconsin
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 19, 2015

Reception and check in was very friendly and personable. Stayed for business meeting. Room was clean and comfortable. Bed was extremely comfortable with lots of pillows. Heating/cooling was quiet and responsive to changes. Bathroom a bit small; shower very clean and drains well with good hot water; seperate sink area. Room was on the side of the hotel facing the... More 

Helpful?
Thank ilanortho
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Your comments sharing your experience at the Oak Brook Marriott were appreciated and informative. Thank you for recognizing the staff service, clean and comfortable rooms. Your feedback on providing a quiet room to improve the overall stay will be shared with the leadership team. We hope to see you again on future travels to the area. Sincerely Kathy Dwyer Director... More 

New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 18, 2015

Stayed at the Chicago Marriott Oak Brook for a weekend stay in Illinois. This hotel is about 35 - 40 minutes from downtown Chicago (could be a little more). From check in to check out - great! The gentleman at the front desk was super friendly and helpful...I managed to forget my deodorant and shaver at home - called down... More 

Helpful?
Thank Lady_Melly
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for sharing the great experience you had at the Oak Brook Marriott. Your kind comments on our staff providing great guest service from providing guest amenities and the shuttle service will shared with the staff. We look forward to providing the superior services to you on future travels to the area. Sincerely, Kathy Dwyer Director of Services More 

Illinois
Level Contributor
48 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 16, 2015

Always the best location for Oak Brook overnight stays for shopping and entertainment. Rooms are great and the staff is always looking to upgrade when they can! The buffet breakfast on the weekends is always a highlight.

Helpful?
Thank D W
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for taking the time to share the great experience you had at the Oak Brook Marriott. It was a pleasure to here that you enjoyed the rooms, food and shopping during your stay. We look forward to seeing and providing our great guest service on your next stay. Sincerely, Kathy Dwyer Director of Operations More 

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