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The Drake Hotel - Oak Brook

Traveler (170)
Dining (31)
Room & Suite (29)
Certificate of Excellence

About

#2 of 8 hotels in Oak Brook
Location
Cleanliness
Service
Value
Certificate of Excellence
Located in in Oak Brook, this hotel is within 1 mi of Oak Brook Golf Course and York Woods County Forest Preserve. Oakbrook Center Mall and Drury Lane Theater are also within 3 mi. This smoke-free hotel offers a restaurant, bar/lounge, free WiFi, complimentary self parking, and a local shuttle within 3 mi. Additionally, a business center, banquet spaces, and meeting rooms are onsite.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Shuttle bus service
Business Center with Internet Access
Conference facilities
Free internet
Wifi
Public wifi
Internet
Restaurant
Breakfast available
Snack bar
Special diet menus
Car hire
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bridal suite
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Microwave
Flatscreen TV
Room service
Safe
VIP room facilities
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Centrally Located
Languages Spoken
English, Spanish
Hotel links
Visit hotel website
Special Offer:Unlock Member Rates!
Hotel deals
618Reviews
10Q+A
59Room tips
Traveler rating
  • 456
  • 96
  • 28
  • 21
  • 17
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Popular mentions
We’ve stayed at the Drake before while visiting family, but this place is now a hot mess. They screwed up our reservation so we did not get the room promised. But more importantly, what is one of the main “amenities” one wants in a hotel - electricity! That’s right, tomorrow, a day that is predicted to be 97 degrees, there will be no electricity. Are rates reduced? No. Conciliatory wine or fruit basket? No. Poor customer service and ugly rooms. Go somewhere else.
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Response from The Drake Oak B... F, Front Office Manager at The Drake Hotel - Oak Brook
Responded yesterday
Thank you for sharing your experience with us. I am very sorry that we didn't provide a better experience for you. Please contact me directly should you want to speak about this further as it will be my pleasure to connect with you. Kind regards, Alexandra N. Front Desk Supervisor
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But here goes. This is only about the hotel, not the beautiful banquet facilities. We went to a wedding and stayed overnight at the Drake. We found out it is the Drake in name only. We had 2 rooms. 307 and 207. I got to 307 and it was still dirty from the previous stay. Called housekeeping and the Manger came up and moved us to a smaller room as the hotel was booked. He said we would have our rate reduced. That didn't happen. The new room 322 was clean but a couple pieces of furniture were in need of repair. I got over it. Now room 207. The AC didn't cool down the room on a 90 degree day. Maintenance came up to fix it and we went downstairs to the reception. Our kids returned to the room several hours later and the room was hotter than when they left. Another call to maintenance and another visit a 1am. He couldn't do anything so he went and got a fan to blow in hot air from the outside. Remember the hotel was booked so they were stuck. So morning finally comes and we want to get the heck out of there. We stopped at the desk to again let them know what happened and the girl behind the desk responded with: "Well, I hope you give us another try. We're remodeling". Listen, there are some great options in the area. Find one. If your're heading there for an event, be wise. Enjoy a wonderful event, get in your car, drive across the street and stay at any other hotel.
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Response from The Drake Oak B... F, Front Office Manager at The Drake Hotel - Oak Brook
Responded yesterday
Thank you for sharing your experience with us. I deeply regret all of the inconveniences you experienced during your time with us. I completely understand your frustration and would love to connect with you so that I can take care of you and make this better. My contact information is listed below. Warm regards, Alexandra Naddaf Front Desk Supervisor 630.571.0000 ext. 5101 anaddaf@fhginc.com
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The Drake Oak Brook is amazing. Our wedding was all we hoped it would be. The atmosphere, amenities, and service was spectacular. Our guests were treated the best in every way. The employees at the Drake go above and beyond to make their guests have an enjoyable stay.
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Review collected in partnership with this hotel
Response from The Drake Oak B... F, Front Office Manager at The Drake Hotel - Oak Brook
Responded yesterday
Thank you so much for sharing your experience with us! We are very glad that it was a memorable stay and look forward to welcoming you back in the future! Warm regards, Alexandra Naddaf Front Desk Supervisor
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Stayed for a long weekend while visiting family. Great location. Clean room, good tapas dinner. Courteous service in dining room and bar. David and Kim in dining room and bar were very helpful,and provided good service. Would definitely recommend this hotel!
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Review collected in partnership with this hotel
Response from The Drake Oak B... F, Front Office Manager at The Drake Hotel - Oak Brook
Responded 1 week ago
Thank you so much! I am thrilled to share your feedback with David and Kim! We are very happy that you joined us for tapas-it's a super fun experience! Thank you for choosing The Drake Hotel Oak Brook! Warm regards, Alexandra Naddaf Front Desk Supervisor
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Had a relaxing getaway while at the Drake Hotel in Oak Brook, Illinois. Rooms are very clean. Service is excellent. It's located near a fantastic shopping mall . If you are ever in town, I highly recommend this historic hotel.
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Review collected in partnership with this hotel
Response from The Drake Oak B... F, Front Office Manager at The Drake Hotel - Oak Brook
Responded 1 week ago
Thank you so much! We look forward to seeing you again soon! Warm regards, Alexandra Naddaf Front Desk Supervisor
Read more
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PRICE RANGE
$119 - $213 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisOak Brook
NUMBER OF ROOMS
84
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