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Extended Stay America - St. Louis - O' Fallon

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63 Reviews from our TripAdvisor Community

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Showing 63: English reviews
Conyers, Georgia
Reviewed 1 week ago via mobile

The room was more than i expected nice clean and quite frount desk was very friendly and helpful on the go breakfast was perfect the bed was comfortable slept very well all in all the one night stay was a good stay

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Helpful?
Thank lovey8731
Atlanta, Georgia
Reviewed October 19, 2016

If Sleeping in a Comfortable Bed is your Goal Well Good Luck with that at this Hotel. The Bed that me and My Wife Had Felt Worse that Sleeping on a Concrete Floor. We Told the Desk Clerks However Noting Was Done About it. Customer Service Doesn't Seem To Trump in that Hotel. Needless to Say We Booked for Two...

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Helpful?
Thank bgwil
Manager_11525, Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

I appreciate you bringing your experience to our attention. We are disappointed to hear that you did not have an enjoyable stay with us due to hard bed. We can assure you that I have met with the staff and will coach them on providing better customer service and staff reporting maintenance issue with our guest rooms. Your satisfaction is...

Paris, Tennessee, United States
Reviewed October 15, 2016 via mobile

It was nice having a kitchen. The room was very clean. The staff was nice and helpful, they never minded giving us anything we asked for including 5 sets of plates, knives, forks, spoons, bowls etc. The bed was hard, but for the price we dealt with it fine. The breakfast is small but easy to grab on the go.

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Helpful?
Thank SweetW
Manager_11525, Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

Your comments in regards to staff being nice and helpful and meeting your needs are much appreciated; yet, I was disheartened to read the bed was hard. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Ranger, GA
Reviewed August 15, 2016

Pleasant first stay. Elevator available. (Note major exterior renovations in process. Does not affect stay except to limit parking.) Our 2D room (204) was spacious efficiency with kitchenette. Clean and comfortable. Small bath/really nice shower. Excellent WiFi and good reception on flat screen TV w/ satellite-dish network. Includes table & two chairs plus upholstered side chair - lots of plug-...

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Helpful?
Thank Belinda M J
Manager_11525, Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

We would like to thank you for writing a review and for choosing to stay with us. I'm sorry you did not receive your original reserved room, but I am glad you were well accommodated by our staff and found the condition of your room excellent. Thank you again for your kind words. The staff and I would love to...

Reviewed July 28, 2016 via mobile

It was a very nice place! Very clean! Friendly staff. Had all amenities that it stated it had. It had a full kitchen which is very nice! It had a full size fridge which again was very nice! It helps to save money if your staying for any length of time. It is in a good location in O'Fallon. I...

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Helpful?
Thank RDB70
Manager_11525, Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

The feedback provided in your review is much appreciated. I'm thrilled to see you found our accommodations and amenities provided all up to your expectations. It is satisfying to know that our staff were helpful and friendly. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in...

Zeigler, Illinois
Reviewed May 18, 2016

For the price, this place is an excellent place to stay when in the St. louis area. It is very close to shopping, many fine dining establishments, and of course, only about a 15 minute drive to the city. It also contains a full kitchenette with a stove top, full refrigerator, and microwave oven, making it an excellent place to...

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Helpful?
Thank Steve H
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

Thank you for taking the time to write a review of your experience with us. I’m so pleased to read that we were able to provide you with a great stay! I truly appreciate your comments regarding our convenient location and fully equipped kitchens. Once more, thank you for posting your review. We look forward to having you visit with...

Highland, Illinois
Reviewed May 8, 2016

I work at Days Inn in Collinsville, IL Last night we had a very bad storm and it took out power in Collinsville for 5 hours at the time we had no ETA on when the power would be back and I had guests that required power for medical equipment. I called Tara at Extended Stay America and she was...

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Helpful?
Thank Kari K
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

I appreciate you taking the time to write such a wonderful review. I truly appreciate your comments regarding our friendly and professional customer service! It was rewarding to read that we were able to accommodate everyone’s needs with a home away from home experience. Thank you again for posting your review. I do hope that you will return to our...

Stroudsburg, Pennsylvania
Reviewed April 5, 2016

Let me start by saying this hotel is certainly NOT a dive. I've stayed in much worse for the same rate. But don't expect the luxury treatment either. I liked their email campaign leading up to my visit, listing everything I needed with links to all of the questions I could think of. Their directions in the emails were a...

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Helpful?
Thank Joe D
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

Thank you for providing us with details about your stay. Please accept our apologies that our amenities were not to your expectations. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. We provide housekeeping services to guests staying eight...

East Saint Louis, Illinois
Reviewed December 2, 2015

The first room given to us smelled really bad, the towel rack was coming apart (nails for the rack were on the sink) and there was what looked to be a blood stain in the toilet. Asked for another room which was better but not nearly as spacious as I expected for a family of four. Staff not very friendly....

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Helpful?
Thank M0chaB123
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have met with the entire staff to ensure that we are thoroughly inspecting rooms and providing each guest with professional customer...

Saint Louis, Missouri
Reviewed September 26, 2015 via mobile

The people at the front desk treated me like family (family they actually liked). Very warm and friendly. Good place to stay, just for the front desk with no "attitude ". Rooms were completely acceptable, which is unusual for this chain. They're normally overpriced after the current remodeling. Reasonable rates and great customer serviceservice.

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1Thank rjs5985
Manager_11525, General Manager at Extended Stay America - St. Louis - O' Fallon, responded to this review

Thank you for your positive review. I’m thrilled to read that you found our hotel to be a great value! I truly appreciate your comments regarding our friendly and accommodating staff. Thank you for your kind words. The staff and I would love to provide you with another enjoyable stay in the future.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - St. Louis - O' Fallon

Address: 154 Regency Park, O'Fallon, IL 62269
Location: United States > Illinois > O'Fallon
Price Range: $72 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - St. Louis - O' Fallon 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Extended Stay O'fallon
O'fallon Extended Stay
Extended Stay America - St. Louis - O' Fallon IL
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Questions & Answers

Questions? Get answers from Extended Stay America - St. Louis - O' Fallon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The Beds Are Very Hard ! No Comfortability”
 of 5 bubbles bgwil, Oct 19, 2016 | Read review
“Price breaks for rooms by the week or month. "Breakfast" amounted to coffee, muffins, and oatmeal.”
 of 5 bubbles j2362482b, Sep 1, 2015 | Read review
“Rooms on first floor seem to be non-smoking and no pets so I suggest the first floor.”
 of 5 bubbles MelanieL997, Jul 22, 2015 | Read review
“Make sure non-smoking and the number of beds needed are available.”
 of 5 bubbles HeatherCulb, Jul 20, 2014 | Read review
“The best room to stay at would be some other motel”
 of 5 bubbles ChehalisMasterChief, Jun 26, 2014 | Read review
5 of 5
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