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Hilton Northbrook

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Hilton Northbrook
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528 Reviews from our TripAdvisor Community

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Showing 516: English reviews
Virginia Beach, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Good location for access to Chicago Executive Airport. The rooms were clean and comfortable. Had a poor experience in the restaurant, waiting for more than 15 minutes for a waiter after being seated in a near empty dining room. Other staff members were great, including shuttle van operator.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Steve F
Las Vegas, Nevada
1 review
3 of 5 stars Reviewed 3 weeks ago

Rooms badly need recarpeting and refurnishing although mattresses and linens are decent. Staff is friendly enough but service is subpar. Food is average at best and often arrives cold. It is also overpriced.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank BizgirlZ4043JV
1 review
4 of 5 stars Reviewed 3 weeks ago

Very clean, safe neighborhood, Quiet. Free parking which is a plus. Closeby tollway and major roads. Staff is polite and helpful.Nice restaurant and bar lounge area. I would stay there again. Too bad though they don't have a refrigerator in the rooms that keep anything cold.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 553allisonc
Reston, Virginia
Level Contributor
325 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Everything was terrific about this hotel. The rooms are spacious, the property is very clean, the staff is friendly and the parking is a breeze. I stayed on the 10th floor meaning I had access to the lounge which far exceeded my expectations. While some hotels offer a lounge with snacks and such, this Hilton property had virtually hot meals... More 

Helpful?
Thank LessWork M
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Thank you so much for staying with us and for the review. We appreciate your loyalty and nice comments. I will also be sure to share your comments about the fitness center with our Executive Committee. We hope to have you back again, and have a terrific day. More 

Decatur, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 21, 2016

Elevators where out the entire first night of stay... when we asked where we going to be compensated they said that this is a normal occurrence and that's why they have steps mind you we were on the 8th floor

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank AlliciaATL
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. Thank you More 

Cedar Falls, Iowa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 16, 2016

The SIGNAGE made it hard to find the check-in for. But otherwise its a beautiful setup. The hot tub is not hot early in the morning, but still warm. But late at night, the hot tub a perfect relaxing option.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Langel Naanad D
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Thank you so much for staying with us and for the review. I appreciate your feedback and nice comments. We hope to see you soon, and have a wonderful day. More 

northbrook, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 16, 2016

I would rate this hotel 9.5 on a 10 point system. I am allowing a margin of error otherwise it would be a 11 Everyone of the staff member give outstanding customer service. The breakfast is a good value for one's money and has a variety of options for everyone. However the lunch is average.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Cheryl C
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Thank you so much for staying with us and for the great review. We appreciate your loyalty and the nice comments, especially the one about the outstanding customer service. We do take pride and passion in what we do, and it seems to show to our guest. We hope to see you soon, and have a wonderful day. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 14, 2016

My teen daughter and I stayed at the Hilton Northbrook for a week while visiting family. I'm Hilton Gold. The rate was $100 per night, including breakfast for two each morning. The hotel is not luxurious, but for the price it was great. Breakfast on the 10th floor was more than adequate, housekeeping did a good job, the beds were... More 

Helpful?
1 Thank Michael S
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Thank you so much for staying with us at the Northbrook Hilton Hotel. We appreciate all the nice comments, and I'm glad to hear that in this area we can not be beat by any other hotels. We hope to see you soon, and have a wonderful day. More 

Seattle
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 12, 2016

Everything was excellent, with exception to the restaurant . Overpriced for the quality of food, and very inattentive staff - perhaps just a bad night. I was there for a family wedding, and the shuttle drivers went above the call of duty

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Marianne K
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Thank you so much for staying with us and for the review. I would like to sincerely apologize for the food and staff in our Restaurant we do appreciate the feedback. I'm glad to hear the bell staff went above and beyond what was needed. We hope to have you back at the hotel, and have a great day. More 

Brookfield, Connecticut
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 11, 2016

We were there for a conference. Three other conference goers had their credit cards hacked. The hotel is reportedly replacing equipment as a result. At the conference we ate buffet style. The food was not always up to temperature. Service in the restaurant and in the bar area was very slow. We lunched when the restaurant was only a third... More 

Helpful?
Thank troischiennuit
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Thank you so much for staying with us and for the review. I would like to sincerely apologize about the food, staff, and sink area. I do appreciate the feedback as we will use this to improve the hotel and guest expierence. We hope to see you again, and have a wonderdul day. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Hilton Northbrook

Address: 2855 Milwaukee Ave, Northbrook, IL 60062-6103
Location: United States > Illinois > Northbrook
Price Range: $102 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Northbrook 3.5*
Number of rooms: 245
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Also Known As:
Hilton Northbrook Hotel Northbrook
Northbrook Hilton Hotel
Hilton Hotel Northbrook
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