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Hilton Northbrook

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Hilton Northbrook
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514 Reviews from our TripAdvisor Community

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Showing 502: English reviews
Decatur, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Elevators where out the entire first night of stay... when we asked where we going to be compensated they said that this is a normal occurrence and that's why they have steps mind you we were on the 8th floor

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank AlliciaATL
Cedar Falls, Iowa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The SIGNAGE made it hard to find the check-in for. But otherwise its a beautiful setup. The hot tub is not hot early in the morning, but still warm. But late at night, the hot tub a perfect relaxing option.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Langel Naanad D
northbrook, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I would rate this hotel 9.5 on a 10 point system. I am allowing a margin of error otherwise it would be a 11 Everyone of the staff member give outstanding customer service. The breakfast is a good value for one's money and has a variety of options for everyone. However the lunch is average.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Cheryl C
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Thank you so much for staying with us and for the great review. We appreciate your loyalty and the nice comments, especially the one about the outstanding customer service. We do take pride and passion in what we do, and it seems to show to our guest. We hope to see you soon, and have a wonderful day. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My teen daughter and I stayed at the Hilton Northbrook for a week while visiting family. I'm Hilton Gold. The rate was $100 per night, including breakfast for two each morning. The hotel is not luxurious, but for the price it was great. Breakfast on the 10th floor was more than adequate, housekeeping did a good job, the beds were... More 

Helpful?
1 Thank Michael S
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Thank you so much for staying with us at the Northbrook Hilton Hotel. We appreciate all the nice comments, and I'm glad to hear that in this area we can not be beat by any other hotels. We hope to see you soon, and have a wonderful day. More 

Seattle
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything was excellent, with exception to the restaurant . Overpriced for the quality of food, and very inattentive staff - perhaps just a bad night. I was there for a family wedding, and the shuttle drivers went above the call of duty

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Marianne K
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Thank you so much for staying with us and for the review. I would like to sincerely apologize for the food and staff in our Restaurant we do appreciate the feedback. I'm glad to hear the bell staff went above and beyond what was needed. We hope to have you back at the hotel, and have a great day. More 

Brookfield, Connecticut
Level Contributor
9 reviews
4 of 5 stars Reviewed 2 weeks ago

We were there for a conference. Three other conference goers had their credit cards hacked. The hotel is reportedly replacing equipment as a result. At the conference we ate buffet style. The food was not always up to temperature. Service in the restaurant and in the bar area was very slow. We lunched when the restaurant was only a third... More 

Helpful?
Thank troischiennuit
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Thank you so much for staying with us and for the review. I would like to sincerely apologize about the food, staff, and sink area. I do appreciate the feedback as we will use this to improve the hotel and guest expierence. We hope to see you again, and have a wonderdul day. More 

1 review
4 of 5 stars Reviewed 2 weeks ago

very clean nice location however breakfast was not free as we where told unless you are a Gold honors member. This was told to us after we ate. Also we had been dealing with the hotel directly for a wedding and several times the registration person would not call us back. Also my daughter changed her reservation from 3 nights... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank robertwF8132XK
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Thank you for staying with us and for the review. I would like to sincerely apologize for the inconveniences with reservations. Breakfast is included if you are a high tier HHONORS member or if its included in your rate. We will use your feedback to improve the guest experience and hotel. We hope to see you again, and have a... More 

Minneapolis, Minnesota
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Breakfast was disappointing, but waiters were great and the space good. Rooms very comfortable and clean. The park across the street is a bonus for runners or bikers. Easy to airport but the shuttle to the airport is an extra cost.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Martha706
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Thank you so much for staying with us at the Northbrook Hilton Hotel. I'm so sorry breakfast was disappointing, but glad to hear the waiters were accomadating. We will use your feedback to improve the guest expierence. We hope to see you again, and have a wonderful day. More 

Level Contributor
6 reviews
2 of 5 stars Reviewed 2 weeks ago

Parked my vehicle close to the front door of hotel only to come out the next day to find my windshield was broken. No assistance from the hotel to fix. The room was very musty smelling, had to call down to front desk to have the AC unlocked so we could adjust the temp in our room. E-checkin would have... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jo Ann O
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Dear Jo Ann O I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. More 

Cleveland, Ohio
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed on the eighth floor of this very quiet property. Got late night munchies? Everything outside of hotel grounds shuts down by 11:00 pm. Make sure in your GPS you put the hotel address AND Northbrook Illinois NOT Chicago Illinois.

Helpful?
Thank 229pamelab
Gary S, Front Office Manager at Hilton Northbrook, responded to this review

Thank you so much for staying with us at the Northbrook Hilton Hotel. I appreciate the great review, and hope to see you again, have a wonderful day. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Hilton Northbrook

Address: 2855 Milwaukee Ave, Northbrook, IL 60062-6103
Location: United States > Illinois > Northbrook
Price Range: $102 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Northbrook 3.5*
Number of rooms: 245
Reservation Options:
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Also Known As:
Hilton Northbrook Hotel Northbrook
Northbrook Hilton Hotel
Hilton Hotel Northbrook
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