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Renaissance Chicago North Shore Hotel

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Traveler (131)
Room & Suite (73)
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About

#2 of 4 hotels in Northbrook
Location
4.0
Cleanliness
4.3
Service
4.2
Value
3.9
Spacious rooms and suites, curated amenities and an ideal location in Northbrook, IL combine for spectacular results at Renaissance Chicago North Shore Hotel. Ideally situated on the North Shore of Chicago, we offer an optimal location for guests visiting the area. Enjoy seamless access to premier dining and shopping, the Chicago Botanic Garden, Ravinia Park and an array of Fortune 500 companies. With a modern, 24-hour fitness center our hotel is perfect for travelers wishing to prioritize their well-being while they visit Northbrook or nearby Winnetka. Partake in all-day dining at Pancetta Regional Kitchen + Bar, our signature eatery, or visit Ruth's Chris Steak House for iconic steakhouse fare. With more than 20,000 square feet of event space, our hotel is also a leading destination for meetings and weddings on the North Shore. Sleep soundly in modern accommodations that feature sleek bathrooms, plush beds and contemporary amenities and wake up refreshed in Chicago.
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Property amenities
Free parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Bowling offsite
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Vending machine
Entertainment staff
Evening entertainment
Table tennis
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Salon
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Green
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.
698Reviews8Q+A100Room tips
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Seung L wrote a review Dec 2023
1 contribution1 helpful vote
Brief: I am a Marriott Bonvoy Ambassador Member who practically lives at Marriott properties. Only this property I run into issues. This review is about - Monitoring food intake in the club lounge, theft, persistently slow WiFi, and continuous problems which will certainly waste the time you do not have while conducting business in Chicago. The last time I was here, I misplaced my $100 black Mophie portable charging stand. I used it in the lounge, briefly left it for less than 5 minutes to visit the front desk, and the only person present in the lounge was the female lounge associate. I refrained from accusing her as there was no evidence. To emphasize, upon my return within 5 minutes, no one else was in the lounge, even the female club lounge associate. I didn't point any fingers or raise this issue with the management because I acknowledged it was my fault for trusting the space. Just a friendly reminder to be cautious with your belongings and avoid leaving anything unattended, even for a moment, in the club lounge. (PM shift employees including older gentleman working the bar knew how we were searching for our stolen item) again, the issue wasn’t raised. While searching through the trash wearing gloves, the female club lounge associate seemed to quietly smirk as she observed me and my colleagues. On the positive, As a Bonvoy elite Marriott Ambassador member, I practically live at hotels. Only this property I often run into issues. However, Front desk team members are great. Especially Dani and supervisor girl Mila working PM shifts. Absolutely great. Housekeeping ladies are truly wonderful as well. Especially, the housekeeping lady working on the 10th floor on Nov 8. Every interaction with housekeeping and front office has been absolute pleasure. Finally, not all hotels are perfect. But, accusing guests of taking too much food to the room is insulting. Small plate of vegetables and 1 sandwich doesn’t justify large quantity. I genuinely hope the GM takes this matter seriously and roll the security tapes to really see how little they took in direct comparison to others. Lastly, I wish the F&B manager Jesse actually rolled the tapes before accusing us, and wasting my time dealing with this matter including writing emails and this review. I remember he first stated he saw them taking large plates. When confronted, he changes to he was told by his staff. The manager changed his story 3 times which is actually amusing. But nevertheless, this is beyond insulting and very targeted attack. After confronted, He did apologize but damage was already done. This hotel’s way of micromanaging how much portion you take and eat comes off very cheap and distasteful. Checking out today on Nov 9, 23. We specifically requested 4pm late check out upon checking in. At 11:05am. Housekeeping lady knocked on the door and few seconds later barged in. I asked, “did you not see Do Not Disturb sign on the door?” She replied, “What time you leaving?” I replied, “we have a late checkout but most likely around 1pm.” She replied, “1pm? You sure?” I replied, “yes! Can you please leave now.” She walks out and slams the door. This hotel is comically mismanaged.
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Date of stay: December 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, Marketing at Renaissance Chicago North Shore Hotel
Responded Dec 11, 2023
Dear 582seungl, Thank you for your loyalty to Marriott and for being our guest. We appreciate your feedback and the opportunity to work with you directly to provide a resolution. On behalf of the entire staff, we hope you will come back for an improved experience on a future trip. Sincerely, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sandy B wrote a review Oct 2023
4 contributions
Had a great stay at the hotel, the staff was great - especially Dani at the front desk was so helpful! My family stayed for a long weekend and had such a nice visit. I have stayed in the past and really enjoyed it. The location is very good for the chicago suburbs.
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Renaissance Chicago North Shore Hotel
Responded Oct 26, 2023
Dear V6557WOsandyb, For being a return guest, you have the gratitude of the entire staff. Thank you so much for your business and your uplifting words regarding our team and your family's experience here. We are proud to be your favorite hotel in the Greater Chicagoland Area and look forward to your next stay. Best, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MacroGal wrote a review Sep 2023
Clarksville, Indiana2 contributions1 helpful vote
Our arrival started badly when we couldn’t find a luggage cart and the desk personnel couldn’t have cared less. No staffer available to help. We were told later that the hotel has only three carts total for its 391 rooms and apparently can’t get any more. No wonder we had trouble. The room itself was small and poorly designed. A very narrow passage separating the bathroom and closet (of course those doors open out) and no luggage racks. So the suitcases went on the single counter running below the TV to the corner of the room. No desk. The other bags and camera equipment went on the floor on the outside of each queen bed, and we had to set up the next day’s equipment sitting on the floor. We asked for a microwave oven — there wasn’t one in the room — and it was brought up promptly but not cleaned at all, with the remnants of someone’s Hot Pocket still inside. Totally unacceptable, and gross. Don’t understand how that could slip by. The beds are OK but the rooms are dark and the hallways on our floor in real need of refurbishing. They’re very dark, and the pattern on the hallway rug was completely worn away; the rug itself was very worn and buckled in places. Then on Wednesday, when a water main broke nearby (obviously not the hotel’s fault), a boil order was issued through Friday morning. That needed to be very prominent in the lobby, but it wasn’t. A postcard-size card was placed in a tall wedding-table-type stand near the elevators with the words “Boil Order” as part of a bold sentence at the top and then a long explanation below. But the type was relatively small and could be easily ignored. That needed to be posted large on elevators and in the lobby. The conference facilities themselves were very good but the rooms and the inattention to details left a lot to be desired. We won’t be back.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Renaissance Chicago North Shore Hotel
Responded Sep 5, 2023
Dear MacroGal, We appreciate your business and the fact that you took the time to write a review. I apologize that your experience was negatively affected by some things that we could have done better and some things that were completely out of our control. Even though we thoroughly prepare to deliver a great stay to every guest, sometimes it just doesn't go the way we planned. We hope to have the opportunity to redeem ourselves to you on a future visit. Sincerely, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hussein K wrote a review Aug 2023
London1 contribution
The hotel is redeveloped but it had some qualms. There was pubic hair on the toilet seat. I also discovered one of the towels was either used or had a makeup stain on it. I’m not sure if I’d stay here again. Would prefer to stay in Chicago and drive up. That said the hotel had some of the nicest sheets I’ve slept on.
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Date of stay: August 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Renaissance Chicago North Shore Hotel
Responded Aug 29, 2023
Dear 284husseink, Thank you for your honest review. We are glad our super-comfortable bedding added to the enjoyment of your visit, but we apologize for not meeting every expectation. Rest assured that your concerns will be addressed with the housekeeping team and that we all hope you will reconsider a return visit. Sincerely, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fran B wrote a review Aug 2023
2 contributions
This hotel is in need of a major overhaul. I would never stay here again. The hallways are sweltering hot, dark and smell of something that is way too strong. The carpeting in the hallways is disgusting, the walls need to be painted and they need to do something about the lighting. The coffee situation in the morning at the bar is also very frustrating. I wanted to eat at the buffet but all they had available were pre-made eggs. There were no omlettes, not could you offer from a menu. The rooms also smell-a very strong smell that is trying to cover something up. The Wifi was not working and I was unable to do work during my stay. All in all, I would never stay here again. My stay was 8/22/23.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Renaissance Chicago North Shore Hotel
Responded Aug 25, 2023
Dear franm527, I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service, so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and management, I apologize. Sincerely, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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joe-chicago-23 wrote a review Aug 2023
Chesterfield, Missouri1108 contributions314 helpful votes
There are a number of negative reviews discussing a number of issues that we did not encounter. Except one - we had trouble sleeping due to the very loud people in the next room, so there are very thin walls. Housekeeping was fine every day of our stay. There were no cleanliness issues. The elevators in the north tower were quick. We enjoyed the breakfast buffet twice and were surprised to see different food items. There is ample free parking. The front desk staff were friendly and helpful.
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Date of stay: August 2023Trip type: Traveled as a couple
Room Tip: Easier to park in back.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Renaissance Chicago North Shore Hotel
Responded Aug 22, 2023
Dear joe-chicago-23, It is lovely to hear you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. I’ve taken note of your feedback regarding the noisy neighbors. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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D. wrote a review Aug 2023
88 contributions9 helpful votes
I have known this hotel for many years, as I grew up in the area, and have been a guest occasionally when returning to the Chicagoland area. Unfortunately, there continues to be less and less positive about the experiences, and during my most recent visit, I felt I should share such here. When I arrived at my room, the door was not firmly closed, allowing me to just push it open. This was rather disconcerting, since one wonders if Housekeeping exercises the same lack of care and attention when I’m not present following a turn-down, with my belongings still in the room. As in previous visits, the air conditioning is anything but subtle (read: LOUD), and this time the toilet had not been flushed (not dirty, but used toilet paper was in the bowl), the bath mat was horribly used and frayed (is it so expensive to provide truly fresh items for guests?), and a strange nut cluster of sorts was on the armchair. Any of these individual oversights could gently be overlooked, but taken together, it seems there is either a lack of proficient management or true attention to basic matters that continues to plague this hotel. Additionally, it appeared only one elevator in the older North Tower was working that could deliver guests to the 9th and 10th floors. These unreliable and rather out-of-date (cramped, rattily) elevators made it equally difficult for guests and hotel personnel to navigate the up-and-down of the structure. There also currently exists much confusion about if WiFi is included or an extra fee. Management did provide an answer when I asked, but the other guests with whom I spoke expressed similar questions. Yet another barrier to an easy hotel experience which should be addressed. The hotel was recently renovated, and while the lobby is somewhat more open and brighter, there remains a lot of work to do, and I certainly won’t be returning very soon.
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Date of stay: July 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, Marketing at Renaissance Chicago North Shore Hotel
Responded Aug 1, 2023
Dear Seaside53781597831, Thank you for being a return guest and sharing a review of your recent visit. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The details definitely do make a trip, and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve our guest experience. We appreciate your patronage and hope to see you again in the future. Sincerely, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Debbie Creasy wrote a review Jul 2023
Abingdon, Virginia14 contributions3 helpful votes
I’m town for Korn Ferry golf event, hotel close for course, Rooms are clean, aveda products for bathroom, remodeled room & hotel. I’m very particular about cleanliness at a hotel, this one passes the test! “Club level” provides good snacks and meals if you use that amenity. Front desk folks were very kind— Nice to have a Ruth Chris in hotel as well.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, Marketing at Renaissance Chicago North Shore Hotel
Responded Jul 28, 2023
Dear debbiecreasy, It is wonderful to hear that staying at our hotel exceeded your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rachel wrote a review Jul 2023
Houston, Texas82 contributions8 helpful votes
The room had cute decor and a comfy bed, however I could hear the man in the room next to us snoring all night - very thin walls. The water pressure was poor and the breakfast was expensive for what it was. Overall it was fine but don’t let the trendy furniture and decor fool you.
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Date of stay: July 2023Trip type: Traveled with family
Room Tip: Try to avoid booking a room that adjoins another room. There is no longer a pool here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, Marketing at Renaissance Chicago North Shore Hotel
Responded Jul 11, 2023
Dear rclucas10, I sincerely apologize for the noise pollution you experienced due to the loud guest in the room next door; please forgive us. We take pride in providing a comfortable stay and we clearly fell short of that goal. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Sincerely, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sara S wrote a review Jul 2023
Washington DC, District of Columbia8 contributions3 helpful votes
Incompetent staff all around. Arrived and was given room that was connected and open to large suite with an additional bedroom - also open. We called down to front desk to let them know we were probably not supposed to be in that room - they said right room but would close off suite and sent maintenance guy up to close off the attached suite. Note that we didn't keep quiet and just enjoy or mess up the living room, dining room and TV suite and 2 bathrooms attached and open to our room. Later that day we went to front desk and again mentioned the suite incident and said we were concerned that maybe we were in the wrong room because we were under a private rate for one night and then switching over to a wedding party rate the next night. We were assured everything was fine and they just for got to close off the adjoining suite. The next day at 3:50PM when we were leaving for the wedding we were attending off site, we got a call saying we needed to vacate the room and move to a different 'comparable' room immediately. We were then forced to pack everything and move to a different room all in 10 minutes while wearing black tie attire and rushing off to a 4:30 wedding that we were in. We were told that the room we were in and adjoining suite was 'reserved' for the groom in a wedding at the hotel that day. If we had left 10 minutes earlier, the hotel would have been stuck with us in the room they gave us, unable to give it to the groom having his wedding at their hotel. It would have been illegal for them to move us without contacting us and their 'groom' would not have had his room. We received no compensation, explanation or even thanks for our inconvenience and saving them from a huge issue with the hosts of the wedding being held at their hotel. We were told there were no managers on site on the weekend. But 'maybe' a manager would contact us later in the week. We never heard from anyone and called and were told again no manager available but one would call us back. Nope. DO NOT TRUST ANYTHING THEY SAY OR DO AT THIS HOTEL AND DON'T HAVE YOUR WEDDING HERE UNLESS YOU LIKE TO GAMBLE. Horrible and pathetic customer service and just plain incompetent front desk staff.
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Date of stay: June 2023
Value
Location
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Marketing at Renaissance Chicago North Shore Hotel
Responded Jul 9, 2023
Dear 98saras, I appreciate your business and the fact you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations and that your room was changed during your stay. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better. Sincerely, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$113 - $151 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance northbrook, northbrook renaissance
LOCATION
United StatesIllinoisNorthbrook
NUMBER OF ROOMS
391
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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RENAISSANCE CHICAGO NORTH SHORE HOTEL $135 ($̶1̶8̶0̶) - Prices & Reviews - Northbrook, IL

Frequently Asked Questions about Renaissance Chicago North Shore Hotel
What are some of the property amenities at Renaissance Chicago North Shore Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Renaissance Chicago North Shore Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Renaissance Chicago North Shore Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Renaissance Chicago North Shore Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Renaissance Chicago North Shore Hotel?
Conveniently located restaurants include Prairie Grass Cafe, Ruth's Chris Steak House, and Barnabys of Northbrook.
Are there opportunities to exercise at Renaissance Chicago North Shore Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Renaissance Chicago North Shore Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Renaissance Chicago North Shore Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Renaissance Chicago North Shore Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Renaissance Chicago North Shore Hotel?
Many travelers enjoy visiting Anita Willets Burnham Log House (3.2 miles).
Is Renaissance Chicago North Shore Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.