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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/22/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Renaissance Chicago North Shore Hotel
Updated 06/22/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Property amenities
Free parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Bowling offsite
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Vending machine
Entertainment staff
Evening entertainment
Table tennis
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Salon
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English
Location
Full view
Contact
933 Skokie Blvd, Northbrook, IL 60062
Getting there
Rental CarsSee all Northbrook rental cars
677Reviews7Q+A100Room tips
Reviews
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Most Recent
There were so many issues with this hotel that I don't even know where to begin. There was an empty Coke bottle left in the bathroom which housekeeping somehow missed. This hotel isn't cleaned enough. All the windows and doors to the entrance were full of fingerprints. Just gross! The place is poorly insulated, so we could hear a crowd of guests outside their door in the middle of the night as if they were next to our bed. The power went out one of the nights and in the morning, there was no hot water for the shower. My friend hosted a brunch there and ordered an omelette station but they didn't provide it. There were several angry guests lodging a variety of complaints with front desk staff and it seemed like children were running the hotel. There was no one in a supervisory position who could help. The place is clearly short staffed and they are overwhelmed, unable to deal with the many problems that arose.…
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at Renaissance Chicago North Shore Hotel
Responded 1 week ago
Dear disceringpalatte, I'm very sorry that we disappointed you with both our accommodations and service. Fresh accommodations and warm hospitality are our business, so I regret that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Stephen Barr General Manager
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Overall our stay was nice. The staff was super friendly and polite, room was clean and well appointed. The hotel is undergoing a renovation so onsite food and drink options besides the steak house were not available. Easy location to get to and from just about everything in the area. Plenty of places around the immediate area to get food and drink, groceries and shopping too. Safe and well-lit parking lot.
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Date of stay: April 2022Trip type: Traveled
Value
Location
Service
Helpful
Response from Concord Hospitality, General Manager at Renaissance Chicago North Shore Hotel
Responded May 2, 2022
Dear Funk5-0, I am glad that our Renaissance Hotel was able to provide you with a great overall experience while you visited the Chicago area. Thank you for your business and for taking the time to share your kind review complimenting our staff and the property in general. We hope to see you again in the future. Best, Stephen Barr General Manager
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We had a problem at check-in, but the staff dealt with it excellently and all the problems (caused by our error) got fixed with no additional fees on our end. When we finally got into the room, we were pleased to find them quiet, comfortable, and reasonably spacious. There was no branded pad of notepaper when I was looking for something to write on while on the phone, but I won't hold that against them.
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Date of stay: March 2022
Value
Rooms
Service
Helpful
Response from Concord Hospitality, General Manager at Renaissance Chicago North Shore Hotel
Responded Mar 9, 2022
Dear Ellen C, We are happy to see that you had a great stay at our Renaissance! It is our pleasure to welcome guests to Northbrook and play a small part in their enjoyment of the area. We hope you will return and stay with us every time you do. Best, Stephen Barr General Manager
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Rooms Are So Dark Housekeeping Can't See The Dirt! First room was not too clean but I can't blame housekeeping. The room was so poorly lit you need a flashlight to navigate the room. I used a flashlight: Hair on bathroom floor, hair near table by TV, DIRT all over the floor. Changed rooms, same dilemma, room was disgustingly dirty but was so poorly lit housekeeping can't adequately see in the rooms. Discussed this with some staff members who informed me there have been a myriad number of complaints concerning the lighting. Checked out early and went to a Hilton Hotel.
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Date of stay: December 2021Trip type: Traveled
Location
Cleanliness
Service
Room Tip: View the room for lighting and filth before signing in.
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Helpful
Response from Concord Hospitality, General Manager at Renaissance Chicago North Shore Hotel
Responded Jan 14, 2022
Dear 21353, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. I genuinely hope we have the opportunity to redeem ourselves to you on a return visit. Sincerely, Stephen Barr General Manager
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The biggest issue for me was the lack of free Wi-Fi. You are provided Wi-Fi in the hotel lobby, but it is about $10 a day to get Wi-Fi in your room. Following that, was the bed. Poorly made and did not seem clean. You are also not provided a complimentary breakfast option, not even a stale muffin or banana. The staff was friendly and the Wi-Fi thing isn't their fault. The pictures of the room were "as advertised" in the photos, but the building was definitely run down. The carpest are pretty worn and gross, and the AC is quite loud. Finally, the water in the shower remains cold to lukewarm. I've stayed in a good number of hotels for work over the years and this hotel was probably the second-worst one I've been in. I would certainly plan your stay elsewhere.
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Date of stay: October 2021
Value
Location
Service
Helpful
Response from Sunny Finnell, General Manager at Renaissance Chicago North Shore Hotel
Responded Oct 11, 2021
Dear nuwriy, I’m sorry that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. We hope to better serve you on a future visit. Sincerely, Stephen Barr General Manager
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As a preflight stayover we chose the Renaissance Chicago North Shore Hotel. It was a good choice. It's easy to reach, has free parking and is a good hotel if you don't want to stay in the city center and if you are not afraid for some driving. You reach downtown within ca. 30 minutes via Uber - so it's not too inconvenient. Which is also the same time to reach O'hare The service at reception was super friendly and fast and we got to our room with a king size bed quickly and easily. The room was very well designed and very comfy. We really loved the different, pleasing interior design choices in the room. Very creative. The room was clean and the furniture looked and appeared well maintained. The bathroom was not very big, but also well designed. The glass-barn-doors for the shower were a new interesting impression for me. Only critique point for the stay was the water pressure in the shower - that was way too low, and it took very / too long till warm water was provided. The bed was comfy and provided a good night sleep. Overall it was a good stay in Chicago and can be recommended.…
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Date of stay: August 2021
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Sunny Finnell, General Manager at Renaissance Chicago North Shore Hotel
Responded Sep 20, 2021
Dear Alfons M, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward to your return trip. Best, Stephen Barr General Manager
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The fact that this is supposed to be an upscale hotel is a joke. The service is horrible and the rooms are terrible. When we arrived we were told they did not have the king room we reserved but instead could only give us a queen. Once in the room we discovered there were no toiletries. There was not even a bar if soap to wash our hands. We called to ask and they said they would bring it and they never did. There was no floor mat and no hairdryer as listed in the amenities. The next day they agreed to move us to a king size room and that room also was missing some toiletries, had a broken hair dryer, and piles of dirt on the floor . The front desk said they would have a supervisor call an they never called. The rooms are very dark with terrible lightening. The sliding glass door on the bathroom is useless. They don't stay close and provide zero privacy in the bathroom. Probably due to Covid the bar was closed and they were not offering any breakfast or food. …
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Date of stay: September 2021Trip type: Traveled
Helpful
Response from Sunny Finnell, General Manager at Renaissance Chicago North Shore Hotel
Responded Sep 7, 2021
Dear KCSTL, We sincerely regret your experience. This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the issues you encountered during your stay. Your feedback is of great importance and allows us to monitor and improve. Thank you for staying with us. Sincerely, Stephen Barr General Manager
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We did not receive keys to our room for 5 hours because “the system was down.” (A Hotel employee did let us up to our room at first.) The room is dingy and the decor is 20 years outdated. There was one bar of soap, no bottled water, no food on the concierge floor. When I called to ask, I was told there was no food in the hotel. I said why? The answer was there has been no food since Covid. Hmmm. Many restaurants have struggled on since Covid, able to serve coffee to their guests. The wood floor has weak areas like your foot is going to go through the floor into the next room below. This place would be fine for a motel six. It is not a Renaissance. Do not come here.
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Date of stay: August 2021Trip type: Traveled
Helpful
Response from Sunny Finnell, General Manager at Renaissance Chicago North Shore Hotel
Responded Aug 21, 2021
Dear profmom57, I apologize for our shortcomings during your stay and appreciate you taking the time to share your experience. One of the main ways we improve is by receiving feedback from our valued guests. I thank you for your business and assure you that these comments are being addressed on our end. We hope you will consider a return trip should your travels bring you back to Northbrook. Sincerely, Stephen Barr General Manager
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I was here for two days for a local wedding. The rooms are fine until you try to go to sleep. The walls are paper thin, and you can hear everything the person next door is saying or watching on television. It probably didnt help that they were having a party until 2 or 3 am. I called 4 times to the hotel and they took an hour to send someone up to say something. After that, they continued talking but at a much lower level for another hour. Giving me very little sleep that night. BTW you could hear everyone in the hallway as well. There are no amenities at the hotel, so no breakfast and they didnt provide any service at all such as cleaning the room during the time we were there.
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Date of stay: July 2021
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
Response from Sunny Finnell, General Manager at Renaissance Chicago North Shore Hotel
Responded Jul 30, 2021
Dear weiweidog, I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Stephen Barr General Manager
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The room upgrades are very nice... but the staff is having a very hard time keeping up with the quality. I encountered 2 staff members who were pleasant and helpful but MANY others who were not. I made a request for service in my room and it was not honored but marked as completed, twice. And when I brought it to a staff member's attention they brushed it off as if it was not an issue. And as a Bonvoy member, I really don't feel I should have been treated or addressed in such a manner. My bed had STAINS, the floors in the bathroom were not clean! And as some one who understand short staffing and shortages I do bring my own cleaning supplies but it's not to deep clean a room I am entering. Also if my request is for my health and safety I think it should have been handled differently. Also, the police were called to the establishment about 3 or more times for rowdy and disruptive guests who spilled alcohol and other fluids in the elevators (going to club level floors). This was an unsettling sight for me, my partner and family members who were esteemed guests staying at the hotel for a local event. I wish I could write a better review but I can't. And from what I understand I have family members with similar complaints about cleanliness in their room as well which are true HEALTH CODE VIOLATIONS! For the wonderful people I did encounter I thank you kindly and I understand that your job is not easy. I hope that through this review there will be some change.…
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Date of stay: July 2021Trip type: Traveled
Room Tip: Be sure to check your room thoroughly!!
If you want to sight see in the city be mindful of...
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Helpful
Response from Sunny Finnell, General Manager at Renaissance Chicago North Shore Hotel
Responded Jul 13, 2021
Dear imanit_23, I'm very sorry that we disappointed you with both our accommodations and service. Fresh accommodations and warm hospitality are our business, so I regret that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Stephen Barr General Manager
Read more
PRICE RANGE
$137 - $190 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance northbrook, northbrook renaissance
LOCATION
United StatesIllinoisNorthbrook
NUMBER OF ROOMS
391
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Claim Your Listing Frequently Asked Questions about Renaissance Chicago North Shore Hotel
What are some of the property amenities at Renaissance Chicago North Shore Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Renaissance Chicago North Shore Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Renaissance Chicago North Shore Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Renaissance Chicago North Shore Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Renaissance Chicago North Shore Hotel?
Conveniently located restaurants include Prairie Grass Cafe, Ruth's Chris Steak House, and Barnabys of Northbrook.
Are there opportunities to exercise at Renaissance Chicago North Shore Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Renaissance Chicago North Shore Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Renaissance Chicago North Shore Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Renaissance Chicago North Shore Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Renaissance Chicago North Shore Hotel?
Many travelers enjoy visiting Anita Willets Burnham Log House (3.2 miles).
Is Renaissance Chicago North Shore Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.