There were so many issues with this hotel that I don't even know where to begin. There was an empty Coke bottle left in the bathroom which housekeeping somehow missed. This hotel isn't cleaned enough. All the windows and doors to the entrance were full of fingerprints. Just gross! The place is poorly insulated, so we could hear a crowd of guests outside their door in the middle of the night as if they were next to our bed. The power went out one of the nights and in the morning, there was no hot water for the shower. My friend hosted a brunch there and ordered an omelette station but they didn't provide it. There were several angry guests lodging a variety of complaints with front desk staff and it seemed like children were running the hotel. There was no one in a supervisory position who could help. The place is clearly short staffed and they are overwhelmed, unable to deal with the many problems that arose.…
Overall our stay was nice. The staff was super friendly and polite, room was clean and well appointed. The hotel is undergoing a renovation so onsite food and drink options besides the steak house were not available. Easy location to get to and from just about everything in the area. Plenty of places around the immediate area to get food and drink, groceries and shopping too. Safe and well-lit parking lot.
We had a problem at check-in, but the staff dealt with it excellently and all the problems (caused by our error) got fixed with no additional fees on our end. When we finally got into the room, we were pleased to find them quiet, comfortable, and reasonably spacious. There was no branded pad of notepaper when I was looking for something to write on while on the phone, but I won't hold that against them.
Rooms Are So Dark Housekeeping Can't See The Dirt! First room was not too clean but I can't blame housekeeping. The room was so poorly lit you need a flashlight to navigate the room. I used a flashlight: Hair on bathroom floor, hair near table by TV, DIRT all over the floor. Changed rooms, same dilemma, room was disgustingly dirty but was so poorly lit housekeeping can't adequately see in the rooms. Discussed this with some staff members who informed me there have been a myriad number of complaints concerning the lighting. Checked out early and went to a Hilton Hotel.
The biggest issue for me was the lack of free Wi-Fi. You are provided Wi-Fi in the hotel lobby, but it is about $10 a day to get Wi-Fi in your room. Following that, was the bed. Poorly made and did not seem clean. You are also not provided a complimentary breakfast option, not even a stale muffin or banana. The staff was friendly and the Wi-Fi thing isn't their fault. The pictures of the room were "as advertised" in the photos, but the building was definitely run down. The carpest are pretty worn and gross, and the AC is quite loud. Finally, the water in the shower remains cold to lukewarm. I've stayed in a good number of hotels for work over the years and this hotel was probably the second-worst one I've been in. I would certainly plan your stay elsewhere.
As a preflight stayover we chose the Renaissance Chicago North Shore Hotel. It was a good choice. It's easy to reach, has free parking and is a good hotel if you don't want to stay in the city center and if you are not afraid for some driving. You reach downtown within ca. 30 minutes via Uber - so it's not too inconvenient. Which is also the same time to reach O'hare The service at reception was super friendly and fast and we got to our room with a king size bed quickly and easily. The room was very well designed and very comfy. We really loved the different, pleasing interior design choices in the room. Very creative. The room was clean and the furniture looked and appeared well maintained. The bathroom was not very big, but also well designed. The glass-barn-doors for the shower were a new interesting impression for me. Only critique point for the stay was the water pressure in the shower - that was way too low, and it took very / too long till warm water was provided. The bed was comfy and provided a good night sleep. Overall it was a good stay in Chicago and can be recommended.…
The fact that this is supposed to be an upscale hotel is a joke. The service is horrible and the rooms are terrible. When we arrived we were told they did not have the king room we reserved but instead could only give us a queen. Once in the room we discovered there were no toiletries. There was not even a bar if soap to wash our hands. We called to ask and they said they would bring it and they never did. There was no floor mat and no hairdryer as listed in the amenities. The next day they agreed to move us to a king size room and that room also was missing some toiletries, had a broken hair dryer, and piles of dirt on the floor . The front desk said they would have a supervisor call an they never called. The rooms are very dark with terrible lightening. The sliding glass door on the bathroom is useless. They don't stay close and provide zero privacy in the bathroom. Probably due to Covid the bar was closed and they were not offering any breakfast or food. …
We did not receive keys to our room for 5 hours because “the system was down.” (A Hotel employee did let us up to our room at first.) The room is dingy and the decor is 20 years outdated. There was one bar of soap, no bottled water, no food on the concierge floor. When I called to ask, I was told there was no food in the hotel. I said why? The answer was there has been no food since Covid. Hmmm. Many restaurants have struggled on since Covid, able to serve coffee to their guests. The wood floor has weak areas like your foot is going to go through the floor into the next room below. This place would be fine for a motel six. It is not a Renaissance. Do not come here.
I was here for two days for a local wedding. The rooms are fine until you try to go to sleep. The walls are paper thin, and you can hear everything the person next door is saying or watching on television. It probably didnt help that they were having a party until 2 or 3 am. I called 4 times to the hotel and they took an hour to send someone up to say something. After that, they continued talking but at a much lower level for another hour. Giving me very little sleep that night. BTW you could hear everyone in the hallway as well. There are no amenities at the hotel, so no breakfast and they didnt provide any service at all such as cleaning the room during the time we were there.
The room upgrades are very nice... but the staff is having a very hard time keeping up with the quality. I encountered 2 staff members who were pleasant and helpful but MANY others who were not. I made a request for service in my room and it was not honored but marked as completed, twice. And when I brought it to a staff member's attention they brushed it off as if it was not an issue. And as a Bonvoy member, I really don't feel I should have been treated or addressed in such a manner. My bed had STAINS, the floors in the bathroom were not clean! And as some one who understand short staffing and shortages I do bring my own cleaning supplies but it's not to deep clean a room I am entering. Also if my request is for my health and safety I think it should have been handled differently. Also, the police were called to the establishment about 3 or more times for rowdy and disruptive guests who spilled alcohol and other fluids in the elevators (going to club level floors). This was an unsettling sight for me, my partner and family members who were esteemed guests staying at the hotel for a local event. I wish I could write a better review but I can't. And from what I understand I have family members with similar complaints about cleanliness in their room as well which are true HEALTH CODE VIOLATIONS! For the wonderful people I did encounter I thank you kindly and I understand that your job is not easy. I hope that through this review there will be some change.…
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