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Renaissance Chicago North Shore Hotel

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521 Reviews from our TripAdvisor Community

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Showing 515: English reviews
Des Moines, Iowa
Reviewed 5 days ago NEW

the front desk staff were polite and professional. the rooms were of decent size with microwave and a refrigerator. parking is abundant. For the rating if the hotel the rooms could have been a bit more luxurious and modern.

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Thank h y
Reviewed 1 week ago via mobile

The room are nothing special but the staff is very helpful and nice. You can hear every door on your floor close. Go out to eat, the food in the restaurant was below average. Great restaurants close by, Next Door Bistro.

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Helpful?
Thank Tracy B
StephenBarr_GM, General Manager at Renaissance Chicago North Shore Hotel, responded to this review

Dear Tracy B, Thank you for taking the time to provide your feedback regarding your recent stay with us. While I am very pleased to hear that you were happy with the level of service that was extended to you by our team during your visit, I apologize that there were a few areas we fell short of meeting yours...

San Francisco, California
Reviewed December 13, 2016

Spent three nights at the hotel over the weekend while visiting family post business trip. The hotel itself is unremarkable but what distinguished the hotel and will make me come back was the friendliest hotel staff I have encountered in a while. Robert at the front desk made us feel very welcome and went the extra mile to make sure...

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Helpful?
Thank Dak94402
Management response:

Dear Dak94402, Thank you for taking the time to provide your feedback after your recent stay with us! I am very glad to hear that overall you were satisfied with the accommodations you were provided and the level of service extended to you during your visit. It's valued feedback like yours that motivates our team to continue to strive to...

Reviewed December 13, 2016 via mobile

Went to Chicago last weekend of the 9th to celebrate a friends birthday and got a room here for the night of the 10th. Were going to go check out downtown but it was snowing pretty heavy and decided to go to the main lobby lounge and have drinks. For one can not say enough about the staff here very...

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Thank burkedustin
Management response:

Dear burkedustin, Thank you for sharing your feedback after your recent stay with us and choosing to stay with us during your weekend trip to Chicago! While I'm sorry to hear that your plans to check out downtown were ruined but the weather, I am glad that you were able to still enjoy your evening in our lounge. I am...

Scarsdale, New York
Reviewed December 5, 2016

Hotel has a very loud main lobby, perhaps because of the Ruth Chris steak house. The front desk staff were very helpful and swift which I appreciated! The room was clean and modern. The cabinet door to the refrigerator was broken. Could hear other room doors being opened and closed from our room. The bed was very comfortable.

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Helpful?
Thank AAEN
Management response:

Dear AAEN, Thank you for taking the time to provide your feedback after your recent stay with us! I'm glad to hear that overall you were satisfied with the level of service you were provided by our team and the cleanliness of your accommodations. I apologize for any iconveneinece you experience related to the doors. We appreciate your business and...

Reviewed November 27, 2016

Hotel was fine, lobby has been spiffed up since the last trip time we visited. Rooms are smallish, but a good value for the rate we got through the Marriott web site. Comfortable and clean, a decent option.

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Thank Laura D
Management response:

Dear Laura D, Thank you for taking the time to provide your feedback after your recent stay with us. I am glad that you were pleased with the updates we made to our lobby since your last visit. Additionally, I'm glad to hear that the room was able to meet your needs during your stay. We appreciate your business and...

Reviewed November 17, 2016 via mobile

Beds are so comfortable, the maid service is attentive, they noticed I drank the mint tea and placed extra in the room. The gift shop is lacking and is a bit cluttered, I wanted more drink options but the options are slim. If you want to eat at Ruth Chris make a reservation

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Thank Mandy S
Management response:

Dear Mandy S, Thank you for taking the time to share your comments regarding your recent visit! I am glad to hear that you were satisfied with your recent stay and our housekeeping was able to accommodate and provide extra tea during your visit. We are currently in the process of remodeling our gift shop which will be unveiled at...

Boston, Massachusetts
Reviewed November 17, 2016 via mobile

Staff is wonderful. Place is fine and convenient. I've been there many times. Pretty consistent. Gym is small. Can be crowded. Sometimes they have bands. Generally it's a nice suburban hotel for use by people working with the local corporations.

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Thank whatsupdk
Management response:

Dear whatsupdk, Thank you for taking the time to share your feedback after your recent stay with us! We appreciate your loyalty when traveling to the Chicago North Shore Area. I'm glad to hear that you continue to be satisfied with your experiences with us and you have had the opportunity to enjoy some of the local musicians we feature...

Saint Louis, Missouri
Reviewed November 9, 2016

This hotel never fails to live up to its reputation. Although it was crowded with attendees for a lacrosse tournament and Northwestern's Parents Weekend, there was no let down of service. From the front desk at checkin to checkout, everyone was eager to help and was friendly. Even in the restaurant for breakfast which always was crowded, service was top...

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Thank sabba75
Management response:

Dear sabba75, Thank you for taking the time to provide your feedback regarding your recent stay! I'm glad to hear that you continue to find the service and accommodations provided to be satisfactory. I will make sure to share your feedback with our team and praise them on a job well done. We appreciate your business and loyalty and look...

Santa Barbara, California
Reviewed October 26, 2016

The good: the beds are amazing! Just like sleeping on a cloud, I suppose. The bad: no recognition of Platinum MR status whatsoever, poorly refurbished rooms in an attempt to mask the true age of the property. Staff was really nice overall.

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Helpful?
Thank SeaweedGravel
Management response:

Dear deredye, Thank you for providing your feedback regarding your recent stay with us. While I'm pleased to hear that you felt our team provided good service during your stay,I apologize for the lack of recognition regarding your Platinum Elite status. We definitely appreciate your business and loyalty as a Platinum member. We will be making upgrades to our guestrooms...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Ruth's Chris Steak House
Ruth's Chris Steak House
Cuisines: American, Steakhouse
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Renaissance Chicago North Shore Hotel

Address: 933 Skokie Boulevard, Northbrook, IL 60062
Location: United States > Illinois > Northbrook
Price Range: $110 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Chicago North Shore Hotel 4*
Number of rooms: 383
Reservation Options:
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Also Known As:
Renaissance Northbrook
Northbrook Renaissance
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Questions & Answers

Here's what travelers have asked, with answers from Renaissance Chicago North Shore Hotel staff and other travelers.
5 questions
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Questions? Get answers from Renaissance Chicago North Shore Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room at the end of the hall.”
 of 5 bubbles AAEN, Dec 5, 2016 | Read review
“high floors are best.”
 of 5 bubbles sabba75, Nov 9, 2016 | Read review
“If you're flying into OHare call ahead to see if your room is ready if it's before check in time.”
 of 5 bubbles botunkus, Oct 12, 2016 | Read review
“top floor & wifi is free even though the only option is to pay; check with desk.”
 of 5 bubbles Bsnss_Trvlr5, Sep 1, 2016 | Read review
“Talk to front desk with your requests right away for the shuttle service for appointment.”
 of 5 bubbles AliciaRJ, Aug 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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