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Room & Suite (73)
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About
#2 of 5 hotels in Northbrook
Location
4.0
Cleanliness
4.3
Service
4.2
Value
4.0
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Property amenities
Free parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Bowling offsite
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Vending machine
Entertainment staff
Evening entertainment
Table tennis
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Salon
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English
Location
Contact
933 Skokie Blvd, Northbrook, IL 60062
Getting there
Rental CarsSee all Northbrook rental cars
685Reviews8Q+A100Room tips
Reviews
Traveler rating
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I've had an excellent experience working with the front desk a couple of times, when I was extending my stay while the desk was super busy. Staff members were pleasant, efficient and willing to jump in to help each other. I also very much appreciated someone rounding up a microwave for my room -- very helpful for a longer term visit. I find the room comfortable and kind of fun, with dramatic lighting and even some unexpected art on the wall involving a chess board and some chess pieces in disarray. The room has plenty of storage, too. It’s obvious the hotel has been updated recently. There's LOTS of nearby shopping within a healthy walking distance, including Saks, Bloomingdale's and Nordstrom outlet stores and a Trader Joe's for provisions. There's also a full-fledged Nieman's at Northbrook Court, a 5-10 minute drive away, which also has Tiffany, Louis Vuitton, Apple, Gap, Crate and Barrel and Lego stores. As far as splurge-worthy restaurants, there's a Ruth's Chris Steakhouse actually in the hotel. Nearby, I also recommend the Prairie Grass Cafe, a comfortable, unpretentious place that produced a Top Chef near-finalist several seasons back. There's quite a bit of what I think of as better fast food nearby, too, like Panera and Roti. In neighboring Deerfield, maybe a 10-minute drive, are a couple of inexpensive local restaurants worth checking out: Upper Crust Bagels for deli sandwiches and Dear Franks for incredibly crispy fries along with good dogs and burgers. …
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Renaissance Chicago North Shore Hotel
Responded Dec 7, 2022
Dear Rick B, Thank you for choosing our Renaissance Chicago North Shore and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as our service and location. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The ambiance at this hotel is pleasant, generally clean and well-kept. We had an issue with the remote for the TV, tried to call the front desk but the phone didn't work. Looked up the hotel number online to call from cell phone but it turned out not to be direct numbers. Husband went to front desk for help and was met by a not so friendly or helpful attendant. Facility looks good, but needs attention to details and better customer service.
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: Free parking available
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Renaissance Chicago North Shore Hotel
Responded Sep 26, 2022
Dear Bucketlistcheck, Thank you for taking the time to write a review and give us valuable feedback. I'm glad you enjoyed our clean and well-kept hotel. I apologize for the maintenance and customer service issues you encountered during your stay. These items have been addressed and again, thank you for bringing these to my attention. Please stay with us again, the next time you are in the North Shore area. Sincerely, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Love the aesthetic and vibe of this hotel. The bed was so comfortable it was crazy. Rooms are spacious and wood floor. Shower rain drop and spray head. Coffee machine, refrig in room, lots of plugs, space. Concierge lounge for members n/a-disappointment.
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Date of stay: September 2022Trip type: Traveled with family
Room Tip: Football game weekends at NU.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Renaissance Chicago North Shore Hotel
Responded Sep 11, 2022
Dear MPG1986, It is wonderful to hear that you had a top-notch experience at our hotel! We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us! We take pride in the details and are thrilled to know they made for a memorable stay! On behalf of the entire staff, thank you for choosing our hotel and please come see us again in the future. Best, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Positives: This is an attractive hotel with very spacious rooms, comfortable beds, and plenty of safe, well-lit parking, at an affordable price. It is right near the Chicago Botanical Garden (a must-see), and the sales office allowed me to work and take an online meeting in one of the conference rooms after my check-out time, which was a huge help. Negatives: It is about 40 minutes from downtown at non-peak hours/ an hour+ during peak. There are definitely some maintenance and staffing issues: my room had not been well-cleaned (bathroom, bedframe, coffee area); the wifi in my room continuously dropped during my meeting and while working (and the front desk staff just shrugged it off and did nothing to help/ didn’t compensate me in any way); there was a wall strip in the hall just jutting out off the wall; there were no food options available 11am-4pm (except nasty candy and chips for purchase, which I could eat due to medical reasons; I asked a staff member where the gym was and he said he didn’t know and just walked off; and I wasn’t allowed late check out (though the noon check-out is already good). So, it wasn’t perfect, but compared to other hotels in Chicago I still think it measures up. As I write this, I’m in a hotel in downtown Chicago that charges 3x the price for a much smaller room, has incredibly expensive valet-only parking, uncomfortable beds, and terrible service. That’s been my experience all over the metro Chicago area, so I’ll definitely keep the Renaissance on my list of possibilities for the future.…
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Renaissance Chicago North Shore Hotel
Responded Sep 4, 2022
Dear AABerry, We appreciate you taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit. Sincerely, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is very tired and not well maintained. Worn carpet, poorly designed bathrooms, loud and inefficient A/C units. This was the hotel chosen by the brides family and there were 3 other wedding parties that stayed there the same time. The staff was very friendly and accommodating but it was not a comfortable 5 night stay.
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sunny Finnell, General Manager at Renaissance Chicago North Shore Hotel
Responded Aug 10, 2022
Dear LuLuLongLegs, I am so sorry to hear that your stay did not live up to your expectations of comfort. Please accept my sincere apology for your letdown. We strive to provide every guest with an exceptional experience and would love the opportunity to host you again to show that we care about you and your opinion of our hotel. We hope to see you again. Sincerely, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Having pre-registered for a mobile key regrettably it failed to arrive. Additionally the atrium bar and restaurant were under construction and this was not communicated prior to arrival. . Check in at 4pm you would think would be relatively easy however the line was long, there were obviously technical challenges and the staff were sinking fast. Information and timely communication is key to customer delight Regrettably on this occasion standards slipped
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from General Manager, General Manager at Renaissance Chicago North Shore Hotel
Responded Jul 19, 2022
Dear andrewwc1961, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from a Marriott hotel. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve communication. We appreciate your patronage and hope to see you again soon. Sincerely, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you decide to stay at this hotel because it's close to your destination, think again. No. 1 The rooms have absolutely no privacy for anyone using the bathroom. The sliding door that separates the toilet area from the bed area is not really much of a door at all. Every sound is heard throughout. The engineer who built it must've been deaf. And the floors were cold wood and cement. No rugs at all. No. 2. the hotel never warned us there was construction going on inside the hotel and in the parking lot making parking and entrance a mystery and a problem. No. 3 the hotel could not offer or even sell us a cup of coffee when we arrived after a long trip. Instead they directed us to a Starbucks across a four-lane highway and more than a quarter-mile walk from there. And when finally getting there, only to find out the Starbucks was drive-thru only, making it necessary to return to the hotel to get our car. No.4. The simple breakfast they offered which is free at most hotels, cost $23 including tax and tip, No. 5 Other than the Ruth Chris steakhouse there was no access to any food in the hotel at any time, including a simple candy machine. And even though the Ruth Chris was in the hotel we still had to walk outside and around the hotel to access it due to construction inside the hotel. Beyond that the desk people were friendly.…
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Date of stay: July 2022Trip type: Traveled on business
Value
Service
Sleep Quality
Room Tip: Choose a room in another hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from General Manager, General Manager at Renaissance Chicago North Shore Hotel
Responded Jul 10, 2022
Dear Richard P, We are very sorry that our modern design was not to your liking and regret that your comfort was interrupted due to our updating. We are a full-service hotel with a full-service restaurant with made-to-order breakfast offerings as an alternative to a free continental. We appreciate all your feedback and consider it as we continually monitor our guest offerings. Once again, I'm sorry that we let you down this visit. Thank you for staying with us and we hope that you will return to a sister brand more suited to your needs. Sincerely, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This property is the ideal destination of a luxury hotel for people on budgets who want to be adjacent to great shops, restaurants, and nature. Northbrook is a well-to-do Chicago suburb. Wish I resided there. Will be sad if Northbrook Court gets demolished.
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Date of stay: July 2022
Value
Rooms
Service
Room Tip: Request a room with wood floor rather than carpet since carpeting acquires bacteria. At...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Renaissance Chicago North Shore Hotel
Responded Jul 6, 2022
Dear Ted H, Isn't it fantastic to have so many wonderful restaurants and attractions just minutes away from our beautiful Renaissance Hotel? Thank you for your positive review and for recommending our property for a great stay in Northbrook. We hope you find a reason to visit us again soon. Best, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There were so many issues with this hotel that I don't even know where to begin. There was an empty Coke bottle left in the bathroom which housekeeping somehow missed. This hotel isn't cleaned enough. All the windows and doors to the entrance were full of fingerprints. Just gross! The place is poorly insulated, so we could hear a crowd of guests outside their door in the middle of the night as if they were next to our bed. The power went out one of the nights and in the morning, there was no hot water for the shower. My friend hosted a brunch there and ordered an omelette station but they didn't provide it. There were several angry guests lodging a variety of complaints with front desk staff and it seemed like children were running the hotel. There was no one in a supervisory position who could help. The place is clearly short staffed and they are overwhelmed, unable to deal with the many problems that arose.…
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Date of stay: June 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Renaissance Chicago North Shore Hotel
Responded Jun 21, 2022
Dear disceringpalatte, I'm very sorry that we disappointed you with both our accommodations and service. Fresh accommodations and warm hospitality are our business, so I regret that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall our stay was nice. The staff was super friendly and polite, room was clean and well appointed. The hotel is undergoing a renovation so onsite food and drink options besides the steak house were not available. Easy location to get to and from just about everything in the area. Plenty of places around the immediate area to get food and drink, groceries and shopping too. Safe and well-lit parking lot.
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Date of stay: April 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Concord Hospitality, General Manager at Renaissance Chicago North Shore Hotel
Responded May 2, 2022
Dear Funk5-0, I am glad that our Renaissance Hotel was able to provide you with a great overall experience while you visited the Chicago area. Thank you for your business and for taking the time to share your kind review complimenting our staff and the property in general. We hope to see you again in the future. Best, Stephen Barr General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$119 - $162 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance northbrook, northbrook renaissance
LOCATION
United StatesIllinoisNorthbrook
NUMBER OF ROOMS
391
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Claim Your ListingRENAISSANCE CHICAGO NORTH SHORE HOTEL $114 ($̶1̶4̶8̶) - Prices & Reviews - Northbrook, IL
Frequently Asked Questions about Renaissance Chicago North Shore Hotel
What are some of the property amenities at Renaissance Chicago North Shore Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Renaissance Chicago North Shore Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Renaissance Chicago North Shore Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Renaissance Chicago North Shore Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Renaissance Chicago North Shore Hotel?
Conveniently located restaurants include Prairie Grass Cafe, Ruth's Chris Steak House, and Barnabys of Northbrook.
Are there opportunities to exercise at Renaissance Chicago North Shore Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Renaissance Chicago North Shore Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Renaissance Chicago North Shore Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Renaissance Chicago North Shore Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Renaissance Chicago North Shore Hotel?
Many travelers enjoy visiting Anita Willets Burnham Log House (3.2 miles).
Is Renaissance Chicago North Shore Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.