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Sheraton Chicago Northbrook Hotel

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1110 Willow Road, Northbrook, IL 60062
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Sheraton Chicago Northbrook Hotel
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192 Reviews from our TripAdvisor Community

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Showing 183: English reviews
Mexico City, Mexico
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed in 2013, then returned twice in the past month for a business trip. I wanted to stay in this hotel again since I had an excellent experience in my first time. I wasn't disappointed. First, let me congratulate everyone in Reception for helping me through any question or request I had. To those who brought us back and... More 

Helpful?
Thank Tafirula
Bonita Springs, Florida
Level Contributor
127 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stay at Sheratons/ #Starwood because they are very consistent that isnt always the most exciting subject for a review but since I travel so much for work it is damn important. I know it's a great bed, well appointed bathrooms and excellent service. Carlos & Joe at the bar made me feel like I was in my own living... More 

Helpful?
Thank Squirl66
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Squitl66, Thank you for taking the time to give us such a wonderful review about your recent stay here at the Sheraton Chicago Northbrook. We do agree with you that a consistent comfortable stay, clean room, and great customer service are the essentials of a good guest experience and we strive to remain as reliable in those areas as... More 

London, United Kingdom
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very clean and efficient hotel. We went here for our granddaughters graduation at North Western . They made us welcome and comfortable. I would recommend this hotel. It is peaceful and quiet. Our stay was very enjoyable

Helpful?
Thank ColinandDiane
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To ColinandDiane, On behalf of the staff here at the Sheraton Chicago Northbrook, please let me take this opportunity to thank you for giving our hotel a 5 star review for your last visit here. We are located in the North Shore area and our hotel is near Northwestern University, the Chicago Botanical Gardens, and Ravinia. We are very pleased... More 

Holland, MI
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here in June 2016 for a class that was being held at the hotel. The beds are very comfortable, and the pillows are great. I wish I had some like these at home. I slept like a rock. There is a coffee/tea machine in the room, with complementary bottled water. Free wifi that worked great, good connection. The... More 

Helpful?
1 Thank HollandHeights
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To HollandHeights, Thank you for offering us your thoughts about your last stay with us here at the Sheraton Chicago Northbrook Hotel. I am happy you enjoyed you were very comfortable in your room during your stay. I will pass on to our housekeeping team members that you also felt the room was very clean and in good condition. We... More 

Saint Louis, Missouri
Level Contributor
114 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This hotel had everything I wanted and then the staff went above and beyond! I spent every night I was there down at the lounge talking and joking with the bar staff. Those gentlemen made each night something I looked forward to. I would stay here again based upon how much I enjoyed my time spent with those guys. Great... More 

Helpful?
Thank BasenjiJack
Chicago, Illinois
Level Contributor
229 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
2 of 5 stars Reviewed June 10, 2016

I reviewed this hotel 4 years ago and gave it the worst review possible. I can't do much better, now 4 years later. They obviously don't care what people say about them and they don't try to change their practices. So, DON'T STAY HERE, AND DON'T STAY IN THEIR OTHER PROPERTIES AROUND THE WORLD! Why do I say this: 1.... More 

Helpful?
1 Thank lulupearl
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To lulupearl, Thank you for giving us your feedback about your last stay here at our hotel. We will be reviewing all of your comments with our entire management team to see how we can improve our hotel to ensure a positive guest experience. I will check with our food and beverage team as in our club level breakfast we... More 

Riyadh, Saudi Arabia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 31, 2016

Spend 2 nights with family (3 kids) at Sheraton Northrook during the weekend, it was very comfortable stay rooms were spacious will all amenities. staff is very very helpful and polite. Huge parking available outside the hotel, Overall I can say it was very a pleasant stay

Helpful?
Thank yahiya650
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To yahiya650, Thank you for giving us such a wonderful assessment of your recent stay here at the Sheraton Chicago Northbrook Hotel. I am pleased you felt very comfortable in our rooms, and you felt our staff was polite and was able to assist you. We do have plenty of free parking for our guests here in a large lot... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 25, 2016 via mobile

Stayed on several occasions. Great location. Great staff. I had an issue logging onto their wi fi and were helpful to resolve my computer issue and get me in line. Great staff at the bar. Very friendly. Wide variety on the menu. Only complaint was the SPG app says the restaurant opens at 6:00 and it actually opens at 6:30.

Helpful?
Thank Joe Z
Jasper, GA
Level Contributor
160 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 stars Reviewed May 18, 2016

I have stayed at this hotel multiple times and have written reviews on it before. In general I like this hotel. The decor is very good, the rooms are comfortable, it is quiet and the bed/bathroom is good. HOWEVER, the last two times I have stayed here I have had less than exemplary stays. I must wonder what is happening.... More 

Helpful?
Thank Randy L
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Mr. Randy L, Thank you for giving us your feedback about your experience here at our hotel. On behalf of the entire team, please let me apologize about the issues you had during your recent stays. You did not receive the level of service and understanding that you should have, and I will make sure we review all of... More 

Washington
2 reviews
4 of 5 stars Reviewed May 17, 2016

I have recently traveled to Chicago with my better half for a small stay trip. I stayed in Sheraton North brook hotel which is centrally located with all amenities . I stayed in 11th floor , the view from my big window is very nice. room service is outstanding, the staff is pleasing.The food in restaurant is good but a... More 

Helpful?
Thank snmoorty
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To snmoorty, Thank you for offering us your thoughts about your last stay with us here at the Sheraton Chicago Northbrook Hotel. I am pleased your interactions with our team members were accommodating and you enjoyed your meal. We are located in a great spot in the North Shore area, as or hotel is near many restaurants and shopping venues... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Chicago Northbrook Hotel, conveniently located in the North Shore of the Chicago area, offers a stylish and comfortable stay for all guests, whether visiting for business or pleasure. ... more   less 

Additional Information about Sheraton Chicago Northbrook Hotel

Address: 1110 Willow Road, Northbrook, IL 60062
Location: United States > Illinois > Northbrook
Price Range: $130 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Chicago Northbrook Hotel 3.5*
Number of rooms: 161
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