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Sheraton Chicago Northbrook Hotel

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Sheraton Chicago Northbrook Hotel
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202 Reviews from our TripAdvisor Community

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Showing 193: English reviews
Reviewed 1 week ago

Let me start by saying that I am a SPG Platinum, If you are a fellow SPG Member this review will be helpful for you on that basis, if you are not a member it just means that I spend a ton of time in hotels. I stayed here on a Saturday Night, I checked in around 3:30 PM so...

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Helpful?
Thank Brad B
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Brad B, Thank you for offering us your thoughts about your last stay with us here at the Sheraton Chicago Northbrook Hotel. I am pleased you enjoyed the club lounge as it is complimentary to all platinum SPG members and is available to all guest who book a club level room. I apologize for us not having a room...

Elmwood Park, Illinois
Reviewed 2 weeks ago

This past weekend was the convention called Monster's of Hip Hop in Wheeling, IL. So I made my reservations at the Sheraton well in advance. My reservation was for a double bed. They said they didn't have any but they would give me a King size with a roll away. I stated are you sure this is what I would...

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Helpful?
Thank Jujulps
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Jujulps, Thank you for taking the time to write a review about your recent stay with us. I apologize we were not able to accommodate your needs upon your arrival and had what you required for your stay. We will review all of your comments with our management team and use them so we can continue to improve on...

London, United Kingdom
Reviewed 2 weeks ago

A typical hotel. Good staff, reasonable room (not huge, but adequate). Found the bed comfortable (unlike other reviewers). Good coffee machine in the room. Breakfast was limited - I had the porridge (hot oats) which were rather bland. The room wasn't cleaned for a couple of days, but no sooner had I mentioned this to reception, than it was done....

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Helpful?
Thank SLLushi
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To SLLushi, Thank you for taking the time to give us a nice review about your recent stay here at the Sheraton Chicago Northbrook. I am pleased you felt the room was comfortable, and your interactions with our team members were positive. I apologize about the situation with your room, I will speak to our housekeeping department to ensure we...

Vienna, Austria
Reviewed October 21, 2016

I have been staying here four times over the past 3 years. This time I visited the hotel for the first time in 15 months and my impression wasn't entirely as positive as at earlier stays. - On a positive note though: the rooms are still comfy and WIFI was working flawlessly for all 5 days I was there -...

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Helpful?
Thank Polakken
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Polakken, Thank you for taking the time to write a review about your recent stay with us. I am pleased you enjoyed the comfort of our room and enjoyed our complimentary Wi-Fi. I do apologize not everything was how you remembered from your last visit. We should be able to accommodate your shuttle requests however we do have a...

Boston, Massachusetts
Reviewed October 5, 2016

The rooms were not particularly spacious and the bed was somewhat uncomfortable. The breakfast staff was overworked and unhelpful. Breakfast was not refilled regularly. However, evening bar staff were good and their burger is great. Would likely not come back here. There's a Westin a few miles away that's much better

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Helpful?
Thank fudsss
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To fudsss, Thank you for giving us your feedback about your last stay here at our hotel. I apologize you were not fully satisfied with your visit. I will speak to our food and beverage team to ensure we have proper staffing. I am please you enjoyed you dinner with us, we do offer a wide selection of food and...

Toronto, Ontario
Reviewed October 3, 2016

Sheraton Chicago Northbrook was home base for a family bar mitzvah in this suburb, so we got a great group rate. Rooms were large, bed was comfy, but bathroom needed an update and television channels were limited. No breakfast was included, so we walked to the Whole Foods mall across the road. Because we didn't rent a car, the best...

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Helpful?
Thank Devo18
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Devo18, Thank you for taking the time to give us a review about your recent stay here at the Sheraton Chicago Northbrook. Our hotel we feel is built to accommodate the family traveler, with as heated indoor pool, being centrally located to many family friendly attractions in the north shore area such as Pinstripes, and we do have local...

Homer Glen, IL
Reviewed September 4, 2016 via mobile

We stayed here on an impromptu visit. Hotel is really nice. Updated decor, very clean. Bar was open late which is good. Carlos the bartender was great. Nice guy-paid lots of attention to us. We also had a nice chat with Brent, manager of food service. He told us employee satisfaction is high on his priority. Well that in turn...

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Helpful?
Thank CherylhHomerGlen_IL
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To CherylhHomerGlen_IL, Thank you for taking the time to write such an excellent review about your recent stay here with us at the Sheraton Chicago Northbrook hotel. I am pleased on how much you enjoyed your stay and even more so on how much you enjoyed your interactions with our team members. I will definitely let them all know about...

San Francisco, California
Reviewed August 16, 2016

I did not get that rate, but it would have been fair anywear. I had some issues, was told they have been corrected. I am just a perfectionist over a certain amount of money and at a Starwood, members are like have gang loyalty. A lady a non franchised out Starwood Rep, was a champ. In seconds, she simply honestly...

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Helpful?
Thank DocFeelgoodesOil
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To DocFeelgoodesOil, We are pleased you were satisfied with the Starwood representative and their actions. We hope you continue to be a loyal Starwood customer for many years to come.

Newcastle, Australia
Reviewed August 11, 2016

The Sheraton Chicago Northbrook was the hotel selected to accommodate family and friends for a recent wedding - an extremely large group of people. The hotel foyer, bar and restaurant were adequate. Our barman, Carlos, provided us with exceptional service! Our room would have completely suited the purpose (from the perspective of size, style etc.), except for the dank and...

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Helpful?
1Thank JMR926
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To JMR926, Thank you for taking the time to write a review about your recent stay with us. I am happy you enjoyed your experience in our lounge, I will pass on your kind words to Carlos, he will be pleased. I apologize about the issue in your room, I will review with our engineering team members so we can...

Anadia, Aveiro, Portugal
Reviewed August 3, 2016

I really don't have anything great or bad to say about this hotel. It's a Sheraton so you know what to expect. I found the hotel comfortable, clean and my room spacious. I loved the bed and pillows - slept like a baby - and the bathroom had everything you would expect from a Sheraton. Access to the hotel is...

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Helpful?
Thank Paulo G
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Paulo G, Thank you for giving us your feedback about your last stay here at our hotel. We are pleased you found your room relaxing, clean, and comfortable. The hotel is located perfectly for access to shopping, dining, and entertainment. We hope you choose to stay with us again during your next trip to the north shore area. Jim...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Chicago Northbrook Hotel, conveniently located in the North Shore of the Chicago area, offers a stylish and comfortable stay for all guests, whether visiting for business or pleasure. ... more   less 

Additional Information about Sheraton Chicago Northbrook Hotel

Address: 1110 Willow Rd, Northbrook, IL 60062-6819
Location: United States > Illinois > Northbrook
Price Range: $95 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Chicago Northbrook Hotel 3.5*
Number of rooms: 161
Reservation Options:
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Chicago Northbrook Hotel staff and other travelers.
1 question
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9 months ago

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Questions? Get answers from Sheraton Chicago Northbrook Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't stay at this hotel.”
 of 5 bubbles Jujulps, 2 weeks ago | Read review
“I was in the best and was told the rooms were the same, I just was on the fifth floor'. GET A BRENT BURGER!!!”
 of 5 bubbles DocFeelgoodesOil, Aug 16, 2016 | Read review
“Loved the fifth floor but that's Club Lounge.”
 of 5 bubbles Tafirula, Jul 20, 2016 | Read review
“peaceful stay”
 of 5 bubbles yahiya650, May 31, 2016 | Read review
“11th to 15th floors quite”
 of 5 bubbles snmoorty, May 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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