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Sheraton Chicago Northbrook Hotel

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Sheraton Chicago Northbrook Hotel
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196 Reviews from our TripAdvisor Community

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Showing 187: English reviews
Homer Glen, IL
Level Contributor
123 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here on an impromptu visit. Hotel is really nice. Updated decor, very clean. Bar was open late which is good. Carlos the bartender was great. Nice guy-paid lots of attention to us. We also had a nice chat with Brent, manager of food service. He told us employee satisfaction is high on his priority. Well that in turn... More 

Helpful?
Thank CherylhHomerGlen_IL
San Francisco, California
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 16, 2016

I did not get that rate, but it would have been fair anywear. I had some issues, was told they have been corrected. I am just a perfectionist over a certain amount of money and at a Starwood, members are like have gang loyalty. A lady a non franchised out Starwood Rep, was a champ. In seconds, she simply honestly... More 

Helpful?
Thank DocFeelgoodesOil
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To DocFeelgoodesOil, We are pleased you were satisfied with the Starwood representative and their actions. We hope you continue to be a loyal Starwood customer for many years to come. More 

Newcastle, Australia
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 11, 2016

The Sheraton Chicago Northbrook was the hotel selected to accommodate family and friends for a recent wedding - an extremely large group of people. The hotel foyer, bar and restaurant were adequate. Our barman, Carlos, provided us with exceptional service! Our room would have completely suited the purpose (from the perspective of size, style etc.), except for the dank and... More 

Helpful?
1 Thank JMR926
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To JMR926, Thank you for taking the time to write a review about your recent stay with us. I am happy you enjoyed your experience in our lounge, I will pass on your kind words to Carlos, he will be pleased. I apologize about the issue in your room, I will review with our engineering team members so we can... More 

Anadia, Aveiro, Portugal
Level Contributor
91 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed August 3, 2016

I really don't have anything great or bad to say about this hotel. It's a Sheraton so you know what to expect. I found the hotel comfortable, clean and my room spacious. I loved the bed and pillows - slept like a baby - and the bathroom had everything you would expect from a Sheraton. Access to the hotel is... More 

Helpful?
Thank Paulo G
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Paulo G, Thank you for giving us your feedback about your last stay here at our hotel. We are pleased you found your room relaxing, clean, and comfortable. The hotel is located perfectly for access to shopping, dining, and entertainment. We hope you choose to stay with us again during your next trip to the north shore area. Jim... More 

Mexico City, Mexico
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 20, 2016

I stayed in 2013, then returned twice in the past month for a business trip. I wanted to stay in this hotel again since I had an excellent experience in my first time. I wasn't disappointed. First, let me congratulate everyone in Reception for helping me through any question or request I had. To those who brought us back and... More 

Helpful?
1 Thank Tafirula
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Tafirula, On behalf of the staff here at the Sheraton Chicago Northbrook, please let me take this opportunity to thank you for writing such an excellent review about your last two stays with us. I will definitely pass on all of your wonderful comments about your interactions with our team members, I am pleased we were able to take... More 

Bonita Springs, Florida
Level Contributor
130 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed June 27, 2016

I stay at Sheratons/ #Starwood because they are very consistent that isnt always the most exciting subject for a review but since I travel so much for work it is damn important. I know it's a great bed, well appointed bathrooms and excellent service. Carlos & Joe at the bar made me feel like I was in my own living... More 

Helpful?
Thank Squirl66
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Squitl66, Thank you for taking the time to give us such a wonderful review about your recent stay here at the Sheraton Chicago Northbrook. We do agree with you that a consistent comfortable stay, clean room, and great customer service are the essentials of a good guest experience and we strive to remain as reliable in those areas as... More 

London, United Kingdom
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 23, 2016

Very clean and efficient hotel. We went here for our granddaughters graduation at North Western . They made us welcome and comfortable. I would recommend this hotel. It is peaceful and quiet. Our stay was very enjoyable

Helpful?
Thank ColinandDiane
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To ColinandDiane, On behalf of the staff here at the Sheraton Chicago Northbrook, please let me take this opportunity to thank you for giving our hotel a 5 star review for your last visit here. We are located in the North Shore area and our hotel is near Northwestern University, the Chicago Botanical Gardens, and Ravinia. We are very pleased... More 

Holland, MI
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 22, 2016

I stayed here in June 2016 for a class that was being held at the hotel. The beds are very comfortable, and the pillows are great. I wish I had some like these at home. I slept like a rock. There is a coffee/tea machine in the room, with complementary bottled water. Free wifi that worked great, good connection. The... More 

Helpful?
1 Thank HollandHeights
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To HollandHeights, Thank you for offering us your thoughts about your last stay with us here at the Sheraton Chicago Northbrook Hotel. I am happy you enjoyed you were very comfortable in your room during your stay. I will pass on to our housekeeping team members that you also felt the room was very clean and in good condition. We... More 

Saint Louis, Missouri
Level Contributor
114 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed June 19, 2016

This hotel had everything I wanted and then the staff went above and beyond! I spent every night I was there down at the lounge talking and joking with the bar staff. Those gentlemen made each night something I looked forward to. I would stay here again based upon how much I enjoyed my time spent with those guys. Great... More 

Helpful?
Thank BasenjiJack
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To BasenjiJack, Thank you for taking the time to write such a wonderful review of your last stay here at the Sheraton Chicago Northbrook Hotel. I will definitely speak with our evening wait staff to let them know how much you enjoyed your time in our restaurant and lounge. We hope to see you again soon. Jim Anderson General Manager More 

Chicago, Illinois
Level Contributor
241 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
2 of 5 stars Reviewed June 10, 2016

I reviewed this hotel 4 years ago and gave it the worst review possible. I can't do much better, now 4 years later. They obviously don't care what people say about them and they don't try to change their practices. So, DON'T STAY HERE, AND DON'T STAY IN THEIR OTHER PROPERTIES AROUND THE WORLD! Why do I say this: 1.... More 

Helpful?
1 Thank lulupearl
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To lulupearl, Thank you for giving us your feedback about your last stay here at our hotel. We will be reviewing all of your comments with our entire management team to see how we can improve our hotel to ensure a positive guest experience. I will check with our food and beverage team as in our club level breakfast we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Chicago Northbrook Hotel, conveniently located in the North Shore of the Chicago area, offers a stylish and comfortable stay for all guests, whether visiting for business or pleasure. ... more   less 

Additional Information about Sheraton Chicago Northbrook Hotel

Address: 1110 Willow Rd, Northbrook, IL 60062-6819
Location: United States > Illinois > Northbrook
Price Range: $120 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Chicago Northbrook Hotel 3.5*
Number of rooms: 161
Reservation Options:
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