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Sheraton Chicago Northbrook Hotel

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Sheraton Chicago Northbrook Hotel
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220 Reviews from our TripAdvisor Community

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Showing 210: English reviews
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Reviewed 2 days ago NEW

I stayed at the Northbrook Sheraton when attending my friend's wedding and was very impressed at their willingness to go the extra mile. From check-in to check-out, they made sure our experience was top notch. I even mentioned being from out of town and without change for tolls, and they made sure I had the right bills and coins to...

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Helpful?
Thank Nolan R
Mexico City, Mexico
HOTEL’S FAVORITE REVIEW
Reviewed July 20, 2016

I stayed in 2013, then returned twice in the past month for a business trip. I wanted to stay in this hotel again since I had an excellent experience in my first time. I wasn't disappointed. First, let me congratulate everyone in Reception for helping me through any question or request I had. To those who brought us back and...

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Helpful?
1Thank Tafirula
About Hotel's Favorite Review
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To Tafirula, On behalf of the staff here at the Sheraton Chicago Northbrook, please let me take this opportunity to thank you for writing such an excellent review about your last two stays with us. I will definitely pass on all of your wonderful comments about your interactions with our team members, I am pleased we were able to take...

Northbrook, Illinois
Reviewed 1 week ago

Front desk staff are very friendly, courteous and helpful, especially evening team members. They support several functions including covering the complimentary shuttle service to nearby company offices. A special shout-out to Debbie for loaing me her personal cell-phone charger to recharge my dead phone! I regularly stay here because of the extras provided as part of the Club level services,...

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Thank abnc916
Reviewed 2 weeks ago

My stay here was fun and relaxing. Great staff at the front desk and also in the hotel restaurant. At night our server/bartender Carlos was great. Fun personality and always very helpful to us. The room was nice and comfortable. Easy access to the amenities The hotel was close to some restaurants for walking distance. Just a fun overall experience

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Helpful?
Thank Lorrie D
Reviewed 2 weeks ago via mobile

Room was adequate. Hotel didn't have a welcoming feel at the front desk or the lobby. Panel on A/C was off when we entered room. Clock was not working - had to go online to figure out how to fix it. Noticed a few small stains on sheets upon turning in for the night (picture of one of them included...

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Thank VacationTraveler111
GMNorthbrook, General Manager at Sheraton Chicago Northbrook Hotel, responded to this review

To VacationTraveler111, Thank you for giving us your feedback about your last stay here at our hotel. I apologize that your stay did not meet your expectations nor it was not the normal experience our guests have. I will speak to our front desk team to ensure we are delivering a warm and friendly experience to all of our guests...

Reviewed 2 weeks ago via mobile

I come here for work each week and am always greeted with friendly faces! Bradley, Juan, and Maria are always so welcoming upon check in! Carlos, the bartender, is amazing - always so welcoming and attentive. The rooms are updated and the service is great. Dry cleaning is ready when you check back in each week and if you need...

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Thank Robyn G
Chehalis, Washington
Reviewed 3 weeks ago

All of the employees at the Sheraton Northbrook were absolutely amazing...I'd like to bring special recognition to Jorge in Room Service, Nick and Maria Pia at the Front Desk and Carlos in the Restaurant. Their service and attitudes towards customer service were second to none.

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1Thank gtowildcard70
Chicago, Illinois
Reviewed 3 weeks ago

I am on a long-term project and have been staying at the Sheraton northbrook every week for the last 2 months. The rooms are clean and nice and the staff is friendly. I enjoy the new TVs. Maria (Pia I think?) usually greets me when I check in and she is super friendly and helpful when I book reservations for...

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Thank dap326
Dallas, Texas
Reviewed 3 weeks ago

I stay here often for work. The rooms are very comfortable and clean, and the service is attentive. I always get the best service from the bartender named Carlos. He recognizes me by name, is always happy to see me and welcomes me back. He consistently gives me a postive experience with his cheerful demeanor!

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Thank Kdisanto
Cedar Rapids, Iowa
Reviewed 3 weeks ago

We have had the opportunity to stay here a number of times visiting family over the last year. We have stayed at least 10 times. Every time we come we are quickly recognized by staff and welcomed back. Our favorite time is evening when we can spend an hour or so in the bar with Carlos. He is pleasant and...

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Thank mdaubitz
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Chicago Northbrook Hotel, conveniently located in the North Shore of the Chicago area, offers a stylish and comfortable stay for all guests, whether visiting for business or pleasure. ... more   less 

Additional Information about Sheraton Chicago Northbrook Hotel

Address: 1110 Willow Road, Northbrook, IL 60062
Location: United States > Illinois > Northbrook
Price Range: $110 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Chicago Northbrook Hotel 3.5*
Number of rooms: 161
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Chicago Northbrook Hotel staff and other travelers.
1 question
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over a year ago

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Questions? Get answers from Sheraton Chicago Northbrook Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The first floor ask for. Rooms I think.. 101-115!”
Keithrube1, Feb 23, 2017 | Read review
“Skip the elevator and choose a first floor room. Also close to the gym.”
  • Photo credit:
orlandorand, Feb 23, 2017 | Read review
“Don't stay at this hotel.”
Jujulps, Nov 21, 2016 | Read review
“I was in the best and was told the rooms were the same, I just was on the fifth floor'. GET A BRENT BURGER!!!”
DocFeelgoodesOil, Aug 16, 2016 | Read review
“Loved the fifth floor but that's Club Lounge.”
Tafirula, Jul 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question