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Bloomington-Normal Marriott Hotel & Conference Center

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#3 of 11 Hotels in Normal
Certificate of Excellence
GreenLeadersSilver level
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Bloomington-Normal Marriott Hotel & Conference Center
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352 Reviews from our TripAdvisor Community

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Showing 346: English reviews
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Reviewed 2 days ago NEWvia mobile

Well, I'll edit it if warranted, but out of the box this is some of the worst service I've ever received. We arrived very late, so I really have fairly low expectations. One thing I do expect is an available luggage cart. Not someone to push it or a bellhop. Just a cart that I can push my stuff to...

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Helpful?
Thank rachelalgi
Lyndsey R, Guest Relations Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the review and we apologize about your recent check in experience. We will be discussing your experience with our staff to be better going forward. We apologize again on how your stay with us began and do hope to see you back at the Marriott soon. Lyndsey R.

Shenzhen, China
Reviewed 2 weeks ago

This is a well appointed, full service hotel located in downtown Normal IL. It sits directly adjacent to ISU campus downtown. Walk out the front door and you are in a walkable downtown or 1 block to the campus quadrangle. Being in a college town and next to the campus adds a vibrancy that equally sized towns lack. The front...

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Helpful?
Thank K8673JZbrucew
Lyndsey R, Guest Relations Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the great review. We are very fortunate to be located next to ISU campus and in the growing Uptown Normal area. Our staff take pride in caring for each guest and we appreciate your comments. We hope to see you back at the Marriott soon.

Reviewed 2 weeks ago

Good hotel with great service. Staff was friendly and helpful. Great location in a neat downtown. Thoroughly enjoyed our stay and would stay there again. We were able to walk to some great local restaurants.

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Helpful?
Thank Kevin B
Lyndsey R, Guest Relations Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for your review. We are lucky to be located next to some great shops and restaurants in Normal. Hope you enjoyed the game! Lyndsey R.

Caledonia
Reviewed 2 weeks ago

Nice size clean rooms. Easy to walk to ISU. Great breakfast. Love the decor and granite table tops. Exercise room overlooks lobby. Friendly staff. Easy to park in the parking garage and reasonable price.

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Helpful?
Thank J. P
Lyndsey R, Guest Relations Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the great review. We are lucky to be close to ISU and other Uptown Normal shops. Glad you enjoyed your stay and we hope to see you back soon. Lyndsey R.

Wantagh, NY
Reviewed 4 weeks ago

• I stayed here for a few nights a week over the past month and definitely enjoyed my stay. First, it’s right across the street from Illinois State University. Parking is offered, both Valet and Self Park. There is a walkway from the 3rd floor of the parking facilty that leads to the 2nd floor of the hotel, so you...

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Helpful?
Thank richj22
Lyndsey R, Guest Relations Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for your review and we are glad you enjoyed your stay, minus the horns from the early morning trains. We are working on being a quiet zone when trains come through to eliminate the early morning horn noise. We are lucky to be close to so many places in Uptown Normal for our guests. Thank you again and...

Reviewed 5 weeks ago via mobile

This is an upscale hotel right in the center of the Illinois State University campus. Very nice place with great amenities. Stayed there twice with my family. Both times were enjoyable. Can be pricey depending on the time you are there. Alumni Weekend was pretty steep but to be expected. I would definitely stay there again.

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Helpful?
Thank Brad L
Lyndsey R, Guest Relations Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for your review. We are lucky to be located in Uptown Normal and so close to ISU campus. Glad you enjoyed your stay and we hope to see you back soon. Lyndsey R.

Chicago, Illinois
Reviewed January 20, 2017

Was just at this Marriott in Normal Illinois for a 2 day conference. Absolutely great hotel. The staff, especially Erin at the front desk, were welcoming, helpful and just plain lovely. The room was clean and modern; bed, pillows, linen wonderful; tv huge and easy to figure out; nice little coffee/fridge/micro area. Really nice little restaurant for breakfast/lunch/dinner and a...

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Helpful?
Thank marilyn w
Lyndsey R, Guest Relations Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the great review and we are glad you enjoyed your time with us. Our team really do strive to make each guests stay and event the best. We appreciate all your comments and will share them with Erin and the rest of the staff. Thank you again, Lyndsey R.

New York City, New York
Reviewed January 16, 2017

I am a platinum member and have stayed at the Bloomington-Normal Marriott at least 15 times in the last year and will continue to have work in the area throughout 2017. I never had any major issues with my stay or the hotel staff until I tried to use the hotel shuttle to the airport. The Delta pilots for the...

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Helpful?
Thank Taylor_L1263
Lyndsey R, Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for your review and we apologize about your experience with the shuttle service. We ask that you please contact our Front Office manager, Stacy, at stacy.ward@jqh.com or (309) 862.9000 to discuss this issue further. Thank you again for the review and we apologize about your recent experience.

Reviewed December 9, 2016

I stayed here a couple times on business and they are just fantastic. Front desk staff was super nice and helpful about questions I had about the area. The rooms are always clean and smell nice. The hotel is modern and feels fresh. I will only stay at this location while in Illinois.

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Helpful?
Thank Chris C
Lyndsey R, Admin Asst at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for your review. Our front desk staff are very knowledgeable on the area so they can direct our guests to anywhere they are needing to go. We are glad you enjoyed your stay with us again and hope to see you back soon. Thank you, Lyndsey R.

Quad Cities
Reviewed October 30, 2016

In our opinion, the Marriott is the nicest hotel in the Bloomington-Normal area. We always enjoy our experience here and appreciate the typical Marriott quality. The property is conveniently located adjacent to the ISU campus and downtown Normal. The lobby, reception, bar and cafe are all attractive, and the room and bathroom are large, clean and comfortable. Parking is convenient...

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Helpful?
Thank Mt C
Lyndsey R, Admin Asst at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the great review. We are very fortunate to be located next to the ISU campus and a great Uptown Normal area which has most items any guest would be searching for. Thank you for taking the time to review and we hope to see you back at the Marriott soon.

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The only AAA Four Diamond Hotel between Chicago and St. Louis. We have two concierge floors with a private lounge for your most important clients. Four Diamond service as only Marriott and John Q. Hammons can provide and a location directly between uptown Normal and Illinois State University. We are also within walking distance of the Amtrak station. The only hotel in town to provide covered parking and a skywalk from the town's adjoining garage. ... more   less 

Additional Information about Bloomington-Normal Marriott Hotel & Conference Center

Address: 201 Broadway, Normal, Bloomington-Normal, IL 61761-3200
Location: United States > Illinois > Bloomington-Normal > Normal
Price Range: $132 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bloomington-Normal Marriott Hotel & Conference Center 3.5*
Number of rooms: 228
Reservation Options:
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Also Known As:
Bloomington - Normal Marriott Hotel And Conference Center
Bloomington - Normal Marriott Hotel Normal
Bloomington-Normal Marriott Hotel & Conference Center IL
Hotel Style:
#2 Green Hotel in Normal
#4 Family Hotel in Normal
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Questions & Answers

Here's what travelers have asked, with answers from Bloomington-Normal Marriott Hotel & Conference Center staff and other travelers.
2 questions
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Questions? Get answers from Bloomington-Normal Marriott Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“South side rooms might be loud for those not used to train traffic.”
 of 5 bubbles K8673JZbrucew, 2 weeks ago | Read review
“We just happened to be there the same weekend as the State Cheer Championship. It was enthusiastic.”
 of 5 bubbles KevinB106, 2 weeks ago | Read review
“The view from some rooms on the 5th floor is obscured due to HVAC equipment placement.”
 of 5 bubbles JJP1980, Oct 17, 2016 | Read review
“Got a discount through the conference we went to and included parking.”
 of 5 bubbles sweet_becaj, Jun 24, 2016 | Read review
“High floor”
 of 5 bubbles Klondike50, May 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question