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Extended Stay America - Chicago - Naperville - West

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Extended Stay America - Chicago - Naperville - West
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73 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Chicago - Naperville - West
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Showing 73: English reviews
Reviewed August 4, 2016 via mobile

Someone else booked this hotel for me I am not pleased but understand it is a budget for Chicago. They do not clean the rooms during your stay.They ran out of shampoo and indicated waiting for the shipment. I would not stay here again but if on a budget driving through Chicago then maybe 1-2 nights but not a week.

1Thank Jerry D
Chicago, Illinois
Reviewed August 3, 2016

This was a bad experience. The door to the room you had to make sure you shut hard otherwise it didn't latch The room was still dirty after we checked in.In fact the whole hotel had cleanliness issues. It still had dust everywhere, the stove was thick with grease. There was a dirty rag that sat outside our room that...

2Thank run4roses2005
Milwaukee, Wisconsin
Reviewed August 1, 2016

I should have known something would be wrong when I first called the hotel to inquire about receiving a double bed in the room after making my reservation on Priceline. Female answered. said it couldn't be done because they hadn't receive 'a list of names' from Priceline yet. Whatever. One week before my stay, I called again, this time a...

3Thank blackpurse2010
Chicago, Illinois
Reviewed July 31, 2016

If you want of expect a nice service from the hotel staff keep looking and stay someplace else. Check in was terrible, room not ready. The women at the reception desk not friendly at all, doesn't know how to treat a guest and handle the questions asked, rude. The room didn't have working phone, not a single hanger, the kitchenette...

2Thank meris55
Reviewed July 14, 2016 via mobile

I was there to check in and the Assistant Manager Hassan tossed my credit card on the counter. I said to him it nice to hand things to people who hand them to you. He told me "I don't work for you, do I?" I said "No" and replied "Do you have to work for me take a suggestion?" He...

5Thank Eric J
Reviewed July 13, 2016 via mobile

In the beginning it was fine .Until i noticed they charged my card twice without my permission. Jose CHARDED MY CARD 530.00 THE FIRST NIGHT WHEN THE CHARGES WERE 440.00.He never checks the rooms before he rents them.He hangs up when call the desk or says the) housekeepers has everything. HE'S VERY UNPROFESSIONAL AND A LIAR.AT THE END OF MY...

2Thank Jamal W
Cottage Grove, Minnesota
Reviewed July 11, 2016

Rooms did NOT look like they do on the website. Very misleading. Room was dirty and felt just gross. Second room they showed us was just as bad. Had to book another hotel in the area last minute and spend additional $300 - priceline and hotel refused a refund! horrible guest service on both ends. Very disappointing!

3Thank _suebrown_2006
Cedar Rapids, United States
Reviewed June 26, 2016

This was the worst hotel we have ever stayed at! First room had an air unit that was so loud we couldn't sleep. Next day we were assigned a new room. This one was still dirty when we entered! Bed had been changed, but bathroom still had toothpaste in sink, so much hair in tub that it wouldn't drain, counters...

4Thank Cynthia D
Reviewed June 25, 2016

beds and bathrooms are basic, sometimes not very clean. had to change rooms once due to cigarette smell. coffee, apples and cereal bars are offered in the morning. it is close to the mall, highway. staff is courteous. internet is slow but free. microwave and fridge in room, along with a stove, overall good location, basic amenities.

2Thank Heartforu
Reviewed June 3, 2016

I got a suite with a fold out couch. The rooms were clean, and everything in the room works well. The staff was attentive to my needs, and even went above and beyond to help me. I stayed for the weekend, and will continue to stay here. Prices are cheap and even better for businesses. Internet works well. Kitchenette is...

1Thank Michael M
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Near Extended Stay America - Chicago - Naperville - West

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  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Naperville - West

Address: 1575 Bond Street, Naperville, IL 60563
Location: United States > Illinois > Naperville
Price Range: $68 - $80 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Naperville - West 2.5*
Number of rooms: 1
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Chicago - Naperville - West staff and other travelers.
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Questions? Get answers from Extended Stay America - Chicago - Naperville - West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Smoking rooms available - YAY!!!!”
 of 5 bubbles 926brandyl, Oct 1, 2016 | Read review
“for budget traveling”
 of 5 bubbles Heartforu, Jun 25, 2016 | Read review
“I didn't get the high speed internet, and it streamed movies.”
 of 5 bubbles michaelmE3833IR, Jun 3, 2016 | Read review
“Ask for a room away from Rt. 59 because it can get loud.”
 of 5 bubbles illagekim, Mar 25, 2016 | Read review
“The South side of the Hotel has the best views in my opinion, many days I opened the drapes to let in sun or extend the room.”
 of 5 bubbles bobart821, Mar 23, 2016 | Read review
5 of 5
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