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I have been staying here for a month because of work and it has been great. My room is cleaned once a week by the most friendly hotel keeper Ella and Raslyn. Anytime I need clean towels etc I get them. I've had to extended...More
Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - WestResponded 3 days ago
Thank you for being our guest at Extended Stay America. We are delighted to know you enjoyed your time with us and that you were impressed with the attentive service provided by our staff. I will be sure to share your compliments with my entire...More
I'm extremely satisfied with my stay here at the Naperville east location, for I am tryin to buy a home soon and taking my time as far the purchase. Extended stay of America has made me glad about my choice for I am very thankful...More
Thank tammie J
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - WestResponded 2 days ago
Tammie, thank you so much for the fantastic review of Extended Stay America and for recommending our hotel. We are delighted your stay was just like being at home and your family enjoyed everything we offer. On behalf of everyone here, we invite you to...More
Hotel was very dirty. Workers swore at the front desk and could not grasp proper grammar. AS tare with other extended stay hotels, there were people who lived there. Very, very ghetto. I was raised in Naperville and was shocked at how nasty this place...More
Thank Christopher S
Response from 00esa, General Manager at Extended Stay America - Chicago - Naperville - WestResponded August 18, 2017
Christopher, we want every guest to have a comfortable stay, and I am truly sorry we fell short in making that happen for you. I apologize for the cleanliness and service issues you experienced while you were here. Our management team and concerned department heads...More
My "smoke free room" was definitely smoked in. You could barely even breathe when entering because it was so strong. The shower constantly drips along with the kitchen sink. There weren't any kitchen items available as advertised which was a bummer as that was the...More
Thank Gabrielle L
Response from 00esa, General Manager at Extended Stay America - Chicago - Naperville - WestResponded August 7, 2017
Gabrielle, We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are...More
If the internet service worked better it would be a 5 star rating, that was my only complaint. Otherwise, everything went smooth, quiet and spacious rooms which is nice since all I do is work. Definitely will stay again.More
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Response from 00esa, General Manager at Extended Stay America - Chicago - Naperville - WestResponded July 31, 2017
Thank you for being our guest at Extended Stay America - Chicago - Naperville - West. We are delighted to know you not only enjoyed your large room but also found us to be a great value. Your feedback is of utmost value to us,...More
$70 - $93 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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