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Extended Stay America - Chicago - Naperville - West

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Extended Stay America - Chicago - Naperville - West
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68 Reviews from our TripAdvisor Community

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Showing 68: English reviews
Warsaw, Indiana
1 review
1 of 5 stars Reviewed 1 week ago via mobile

I stayed here for business and it smelled horrible inside the whole hotel. The counters were all peeling and my carpet had missing tiles. I would not recommend this place. Avoid it. The complimentary breakfast was a joke, it contained stale muffins.

Helpful?
Thank davidhE4735LC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

During my stay here, my experience has been worth while. The staff were all very helpful, but one of the staff members , Hassan, really made the stay worth while. He's very friendly and easy to talk to. He always has a smile on his face and takes the time out of his day to help anyone with their problems... More 

Helpful?
1 Thank Terre B
Manager_11525, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

We appreciate you taking the time to write your review and for choosing to stay with us. I am more than pleased to see our staff provided you with excellent customer service. Our staff will be informed on their great efforts. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Thanks to Hassan, my stay has been great. Each time I had issues, he will be patient enough to listen to them and do his utmost to resolve them at the earliest. He goes out of his way to take care of the guests and make them feel happy.

Helpful?
1 Thank sameeruppal
Manager_11525, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. It's great to hear kind comments on the customers service our staff is providing to our guests. I will inform Hassan how well of a job he did accommodating you. Thank you again for your review. It would be our pleasure for you... More 

Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I stay at this hotel for business a lot...Check in is always great, Hassan always does a great job to get me in a room as as soon as possible and address all my needs... Morning staff can use a bit of a upgrade but its a work in progress from what I understand.. Not bad overall..

Helpful?
1 Thank Zttraveler10
Manager_11525, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time to write a review. I am pleased to see you are consistently provided with great customer service and accommodations while staying with us. Also your comment about our morning staff will be addressed because we strive to provide great customer service at all times. More 

Batavia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Gum in carpet cabinets dirty microwave dirty what ever is in it has been there a long time. Paint new carpet new with gum in it ...they put money in this place but not being taken care of at all. Hallway dirty has not been vacuumed in a long time . I booked two nights staying one I'm here and... More 

Helpful?
Thank Herbey S
Singapore
Level Contributor
113 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed August 4, 2016 via mobile

Someone else booked this hotel for me I am not pleased but understand it is a budget for Chicago. They do not clean the rooms during your stay.They ran out of shampoo and indicated waiting for the shipment. I would not stay here again but if on a budget driving through Chicago then maybe 1-2 nights but not a week.

Helpful?
1 Thank Jerry D
Chicago, Illinois
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 3, 2016

This was a bad experience. The door to the room you had to make sure you shut hard otherwise it didn't latch The room was still dirty after we checked in.In fact the whole hotel had cleanliness issues. It still had dust everywhere, the stove was thick with grease. There was a dirty rag that sat outside our room that... More 

Helpful?
2 Thank run4roses2005
Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 1, 2016

I should have known something would be wrong when I first called the hotel to inquire about receiving a double bed in the room after making my reservation on Priceline. Female answered. said it couldn't be done because they hadn't receive 'a list of names' from Priceline yet. Whatever. One week before my stay, I called again, this time a... More 

Helpful?
3 Thank blackpurse2010
Chicago, Illinois
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed July 31, 2016

If you want of expect a nice service from the hotel staff keep looking and stay someplace else. Check in was terrible, room not ready. The women at the reception desk not friendly at all, doesn't know how to treat a guest and handle the questions asked, rude. The room didn't have working phone, not a single hanger, the kitchenette... More 

Helpful?
2 Thank meris55
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 14, 2016 via mobile

I was there to check in and the Assistant Manager Hassan tossed my credit card on the counter. I said to him it nice to hand things to people who hand them to you. He told me "I don't work for you, do I?" I said "No" and replied "Do you have to work for me take a suggestion?" He... More 

Helpful?
5 Thank Eric J
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Naperville - West

Address: 1575 Bond St, Naperville, IL 60563-0112
Location: United States > Illinois > Naperville
Price Range: $78 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Naperville - West 2.5*
Number of rooms: 1
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