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Extended Stay America - Chicago - Naperville - West

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Extended Stay America - Chicago - Naperville - West
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63 Reviews from our TripAdvisor Community

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Showing 63: English reviews
Singapore
Level Contributor
108 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Someone else booked this hotel for me I am not pleased but understand it is a budget for Chicago. They do not clean the rooms during your stay.They ran out of shampoo and indicated waiting for the shipment. I would not stay here again but if on a budget driving through Chicago then maybe 1-2 nights but not a week.

Helpful?
Thank Jerry D
Chicago, Illinois
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

This was a bad experience. The door to the room you had to make sure you shut hard otherwise it didn't latch The room was still dirty after we checked in.In fact the whole hotel had cleanliness issues. It still had dust everywhere, the stove was thick with grease. There was a dirty rag that sat outside our room that... More 

Helpful?
Thank run4roses2005
Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I should have known something would be wrong when I first called the hotel to inquire about receiving a double bed in the room after making my reservation on Priceline. Female answered. said it couldn't be done because they hadn't receive 'a list of names' from Priceline yet. Whatever. One week before my stay, I called again, this time a... More 

Helpful?
1 Thank blackpurse2010
Chicago, Illinois
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 3 weeks ago

If you want of expect a nice service from the hotel staff keep looking and stay someplace else. Check in was terrible, room not ready. The women at the reception desk not friendly at all, doesn't know how to treat a guest and handle the questions asked, rude. The room didn't have working phone, not a single hanger, the kitchenette... More 

Helpful?
Thank meris55
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 14, 2016 via mobile

I was there to check in and the Assistant Manager Hassan tossed my credit card on the counter. I said to him it nice to hand things to people who hand them to you. He told me "I don't work for you, do I?" I said "No" and replied "Do you have to work for me take a suggestion?" He... More 

Helpful?
2 Thank Eric J
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 13, 2016 via mobile

In the beginning it was fine .Until i noticed they charged my card twice without my permission. Jose CHARDED MY CARD 530.00 THE FIRST NIGHT WHEN THE CHARGES WERE 440.00.He never checks the rooms before he rents them.He hangs up when call the desk or says the) housekeepers has everything. HE'S VERY UNPROFESSIONAL AND A LIAR.AT THE END OF MY... More 

Helpful?
1 Thank Jamal W
Cottage Grove, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 11, 2016

Rooms did NOT look like they do on the website. Very misleading. Room was dirty and felt just gross. Second room they showed us was just as bad. Had to book another hotel in the area last minute and spend additional $300 - priceline and hotel refused a refund! horrible guest service on both ends. Very disappointing!

Helpful?
1 Thank _suebrown_2006
Cedar Rapids, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 26, 2016

This was the worst hotel we have ever stayed at! First room had an air unit that was so loud we couldn't sleep. Next day we were assigned a new room. This one was still dirty when we entered! Bed had been changed, but bathroom still had toothpaste in sink, so much hair in tub that it wouldn't drain, counters... More 

Helpful?
2 Thank Cynthia D
albany
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed June 25, 2016

beds and bathrooms are basic, sometimes not very clean. had to change rooms once due to cigarette smell. coffee, apples and cereal bars are offered in the morning. it is close to the mall, highway. staff is courteous. internet is slow but free. microwave and fridge in room, along with a stove, overall good location, basic amenities.

Helpful?
1 Thank Heartforu
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 3, 2016

I got a suite with a fold out couch. The rooms were clean, and everything in the room works well. The staff was attentive to my needs, and even went above and beyond to help me. I stayed for the weekend, and will continue to stay here. Prices are cheap and even better for businesses. Internet works well. Kitchenette is... More 

Helpful?
1 Thank Michael M
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Naperville - West

Address: 1575 Bond St, Naperville, IL 60563-0112
Location: United States > Illinois > Naperville
Price Range: $78 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Chicago - Naperville - West 2*
Number of rooms: 1
Reservation Options:
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