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Extended Stay America - Chicago - Naperville - West

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Extended Stay America - Chicago - Naperville - West
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72 Reviews from our TripAdvisor Community

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Showing 72: English reviews
Reviewed 4 weeks ago via mobile

Not at all what we expected. It is basically a regular hotel room where they pushed the beds and everything towards the window and crammed in a tiny kitchen. Nothing like the pictures. Definitely wouldn't recommend. Don't feel safe on grounds or leaving items in room while gone.

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Helpful?
Thank Marissa F
Reviewed 5 weeks ago via mobile

We stayed here for one night on our way to Aurora and we were very surprised to find out that our room had a full kitchenette. The bed and pillows were pretty comfortable but throughout the entire night anytime anytime someone turned their water on we were woken up to loud banging/knocking of the pipes or something in the wall,...

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Thank I_Rose_S
Reviewed October 1, 2016

I checked in on a Friday afternoon and the gentleman who checked me in was Hassan. Having been employed in the Customer Service field for the last 25 years, there are certain situations in which I pay extra attention to the service I"m receiving, and checking into a new hotel is certainly one of those situations. Even though it was...

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2Thank Brandy L
Manager_11525, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Your feedback is very important. Thank you for sharing. First, let me express my disappointment with cleanliness issue in your room. Our housekeeping staff have been addressed on the issues so it can be fixed promptly. I am, however, thrilled at the excellent customer service you enjoyed by our staff member Hassan. He will be informed on the excellent job...

Reviewed September 23, 2016

I would like to take a moment and share with you how much I appreciate the efforts of Mr Hassan, who works at this location. He has been polite, keen to help everyone & professional in his job. My stay at this property has been pleasant.

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1Thank Singh V
Warsaw, Indiana
Reviewed September 15, 2016 via mobile

I stayed here for business and it smelled horrible inside the whole hotel. The counters were all peeling and my carpet had missing tiles. I would not recommend this place. Avoid it. The complimentary breakfast was a joke, it contained stale muffins.

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2Thank davidhE4735LC
Reviewed September 4, 2016

During my stay here, my experience has been worth while. The staff were all very helpful, but one of the staff members , Hassan, really made the stay worth while. He's very friendly and easy to talk to. He always has a smile on his face and takes the time out of his day to help anyone with their problems...

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1Thank Terre B
Manager_11525, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

We appreciate you taking the time to write your review and for choosing to stay with us. I am more than pleased to see our staff provided you with excellent customer service. Our staff will be informed on their great efforts. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Chicago, Illinois
Reviewed August 31, 2016

Thanks to Hassan, my stay has been great. Each time I had issues, he will be patient enough to listen to them and do his utmost to resolve them at the earliest. He goes out of his way to take care of the guests and make them feel happy.

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1Thank sameeruppal
Manager_11525, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. It's great to hear kind comments on the customers service our staff is providing to our guests. I will inform Hassan how well of a job he did accommodating you. Thank you again for your review. It would be our pleasure for you...

Indianapolis, Indiana
Reviewed August 29, 2016

I stay at this hotel for business a lot...Check in is always great, Hassan always does a great job to get me in a room as as soon as possible and address all my needs... Morning staff can use a bit of a upgrade but its a work in progress from what I understand.. Not bad overall..

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1Thank Zttraveler10
Manager_11525, Manager at Extended Stay America - Chicago - Naperville - West, responded to this review

Thank you for taking the time to write a review. I am pleased to see you are consistently provided with great customer service and accommodations while staying with us. Also your comment about our morning staff will be addressed because we strive to provide great customer service at all times.

Batavia
Reviewed August 29, 2016 via mobile

Gum in carpet cabinets dirty microwave dirty what ever is in it has been there a long time. Paint new carpet new with gum in it ...they put money in this place but not being taken care of at all. Hallway dirty has not been vacuumed in a long time . I booked two nights staying one I'm here and...

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Thank Herbey S
Singapore
Reviewed August 4, 2016 via mobile

Someone else booked this hotel for me I am not pleased but understand it is a budget for Chicago. They do not clean the rooms during your stay.They ran out of shampoo and indicated waiting for the shipment. I would not stay here again but if on a budget driving through Chicago then maybe 1-2 nights but not a week.

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1Thank Jerry D
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Near Extended Stay America - Chicago - Naperville - West

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Naperville - West

Address: 1575 Bond Street, Naperville, IL 60563
Location: United States > Illinois > Naperville
Price Range: $63 - $79 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Naperville - West 2.5*
Number of rooms: 1
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Chicago - Naperville - West staff and other travelers.
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Questions? Get answers from Extended Stay America - Chicago - Naperville - West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Smoking rooms available - YAY!!!!”
 of 5 bubbles 926brandyl, Oct 1, 2016 | Read review
“for budget traveling”
 of 5 bubbles Heartforu, Jun 25, 2016 | Read review
“I didn't get the high speed internet, and it streamed movies.”
 of 5 bubbles michaelmE3833IR, Jun 3, 2016 | Read review
“Ask for a room away from Rt. 59 because it can get loud.”
 of 5 bubbles illagekim, Mar 25, 2016 | Read review
“The South side of the Hotel has the best views in my opinion, many days I opened the drapes to let in sun or extend the room.”
 of 5 bubbles bobart821, Mar 23, 2016 | Read review
5 of 5
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