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Extended Stay America - Chicago - Naperville - West

104 reviews
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Traveler (1)
Room & Suite (5)
Dining (1)
Overview
  • Excellent42%
  • Very good16%
  • Average9%
  • Poor8%
  • Terrible25%
Travelers talk about
“warm smile”(2 reviews)
“grab and go”(2 reviews)
“room was clean”(7 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Wheelchair access
Laundry Service
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Chicago - Naperville - West
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Rooms
Feb 4Feb 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (104)Write a Review
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1 - 5 of 104 reviews
Reviewed 2 weeks ago

I would not stay here again because the rooms were not that good the windows leaked cold air the tv was not working the channel selection sucked the appliances were dirty and very old the toilets had to wiggle handle to get to fillMore

Review collected in partnership with Extended Stay
Thank christopherhG9941TT
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - WestResponded 2 weeks ago

Christopher, thank you for your feedback. It is disappointing to read we were not able to provide you with the comfortable accommodation you were looking for, and we fell short on many aspects during your stay. We will discuss your feedback with our Maintenance team...More

Hotel's Favorite
A TripAdvisor Member
2
Reviewed September 22, 2017 via mobile

I have been staying here for a month because of work and it has been great. My room is cleaned once a week by the most friendly hotel keeper Ella and Raslyn. Anytime I need clean towels etc I get them. I've had to extended...More

Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - WestResponded September 23, 2017

Thank you for being our guest at Extended Stay America. We are delighted to know you enjoyed your time with us and that you were impressed with the attentive service provided by our staff. I will be sure to share your compliments with my entire...More

Reviewed 4 weeks ago

The floors in the foyer was unrecognizable due to the amount of dirt. This area leads to the table where granola bars are served as “breakfast”. The room was in bad shape and looks like a roach will crawl out at any moment. There was...More

Thank Eye-Liza C
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - WestResponded 3 weeks ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed November 29, 2017 via mobile

My girlfriend who was staying here for a few months invited me to stay with her 1 - 3 days per week. She agrees with others, that Cheryl is the best part of the property. There were days that the hallway and stairwell smelled like...More

Thank rynsgr8
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - WestResponded November 30, 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed November 10, 2017

The hotel staff is put out / offended to be taken away from sitting on their crowns,playing with their personal electronic devices. and so much attitude ! (and not the good type) Towels are never available they are always being washed or in the dryer....More

Review collected in partnership with Extended Stay
1  Thank michaelhS8993IL
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - WestResponded November 11, 2017

Thank you for your review. Please accept our apologies for the poor service you experienced while you were here. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Laundry Service
Room amenities
Microwave
Details
Price range
$63 - $88 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
$63 - $88 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveler (1)
Room & Suite (5)
Dining (1)
Hotel & Grounds (5)
Questions & Answers
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Diianna H
January 11, 2015|
AnswerShow all 3 answers
Response from Blerta P | Property representative |
Hello, I am so happy you are giving us the opportunity to serve you.I would like you to contact the property so we can try and match the best rate for you. Best Regards
1
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Room Tips
"Choose a different hotel"
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"Smoking rooms available - YAY!!!!"
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"for budget traveling"
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"I didn't get the high speed internet, and it streamed movies."
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