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We stayed here for 2 nights.The staff ,super friendly and helpful.The room was really clean,beds,super comfortable.
We had a question about the television,the manager personally came to bring guide to us.He apologised for construction,but not a problem,as was not really noticeable.
All in all staff...More
Not sure what is going on at this location but this is my experience tonight:
No fridge in my room
2 used condoms in the night stand drawer!
They offered nothing but an apology when I called the front desk.
I've been coming here this year and every time im greeted very warmly by the staff. They are currently doing some renovations but they assure me I will have a place to stay whenever I'm in Chicago...i know they'll do a good job once renovation...More
I have stayed at many of the Marriott franchise hotels and this was by far the most disappointing. The hotel felt dated, however, I was told at the front desk upon check-in that due to renovations they were only serving a continental breakfast. So hopefully...More
Date of stay: October 2018
Response from Anthony A, General Manager at Fairfield Inn & Suites Chicago NapervilleResponded October 29, 2018
Thank you for your review, it is feedback like yours that helps us learn and grow as a team. It looks like we dropped the ball in delivering the experience our guests have come to know us for here at Fairfield Inn & Suites Naperville,...More
We have stayed here many times over the last 4 years and this may be our last stay. The lights in the hallways are significantly less bright and while it might be more efficient it only makes the feeling depressing and low class. In addition,...More
Response from Carrie L | Property representative |
The hotel has an indoor pool, but unfortunately doesn't have a hot tub. If you desire a hot tub; there are a few guest rooms that have hot tubs in them. If you need additional clarification please feel free to contact the... More
The hotel has an indoor pool, but unfortunately doesn't have a hot tub. If you desire a hot tub; there are a few guest rooms that have hot tubs in them. If you need additional clarification please feel free to contact the hotel at 630-577-1820.