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Stay here on Sept 20, 2018 This is the worst place in the country to stay. The night clerk could not check us in because she had not been trained properly and could not get hold of a manager for help. I gave her my...More
Thank Fred L
Response from GM_IL443, Front Office Manager at Sleep Inn NapervilleResponded 1 week ago
Thank you for taking the time to write us a review regarding your stay at our hotel. I would like to send my sincerest apologies on behalf of our team for not being able to provide you with a better experience. She understood...More
I checked in, moved the chair to the side to get a better angle for the TV and there were used condoms and an empty condoms box on the floor. That says something about the type of place this is. What says even more is...More
Response from GM_IL443, Manager at Sleep Inn NapervilleResponded 4 weeks ago
Thank you for taking time to write us review about your recent stay.
I acknowledge that my housekeeping staff failed to clean room thoroughly. I am personally grateful that you notify us in early evening hrs as soon as you find out. As...More
Very comfortable and quiet location. Bed was incredibly comfortable. Room was updated, but a little worn. Odd odor when entered room, but didn't notice once in the room for a short time. Desk clerk offered to move us - we declined. Parking lot had nice...More
Nice hotel off the highway on our way to the Mall of America. Room was clean. Very nice front desk staff. Breakfast was plentiful and hot. Great price. Second floor was quiet and beds were comfortable.More
1 Thank Lynn A
Response from GM_IL443, Manager at Sleep Inn NapervilleResponded August 27, 2018
Thank you for taking the time to fill out our online survey with such positive feedback! I am very glad you were extremely satisfied with our room cleanliness, beds, breakfast buffet, staff, and price of the room. I have shared your comments with...More
This is a repeat visit for us. 4 night stay. Property is being remodeled but doesn't interfere with the guests. No pool. Breakfast included waffles but the rest was typical. Coffee maker inadequate for crowd. We'll be back