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Chicago Marriott Naperville

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360 Reviews from our TripAdvisor Community

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Showing 355: English reviews
Cheboygan County, Michigan
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 12, 2015

I was very pleased to have a king sized bed, with a pillow top mattress. The bed was very comfortable, the room was quiet and my overall stay was great. The staff were helpful with any questions and the bar and restaurant were also very pleasing. I enjoyed the food served.

Helpful?
Thank rreynolds57
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you so much for the comments on your recent stay with us. I am happy to her how you enjoyed the new bedding that Marriott offers at its hotels. It is also pleasing to know that staff was very helpful during your stay. We look forward to your next visit with us! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 31, 2015

The hotel staff was delightful. The beds perfect and decor lovely. I will stay here again. My son and I were here for business and popped over to the fun shops in Naperville. We had stayed at other hotels on our drive from Kansas and this was the most pleasant of the experiences.

Helpful?
Thank Stephanie O
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear out of all the hotels during your trip ours was your most pleasant experience. I am also glad you had an opportunity to visit Naperville with its fun downtown area. We look forward to your next stay with and thank you again... More 

Tewksbury, Massachusetts
1 review
2 of 5 stars Reviewed July 23, 2015

Worst hotel experience ever at the Naperville Marriott: As a Comcast employee, I have stayed at several Marriott hotels and I have never had such a poor experience than the one I'm having at the Naperville Marriott. To start with, there was a large hair clog in the toilet when I arrived. As I'm sure the drains were cleaned and... More 

Helpful?
Thank Lisa B
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am sorry to hear about the situation you had during you stay. I realize that you have spoken to multiple managers in regards to the situation that happen and hope they were able to resolve it for you in a timely manner. More 

New York City, New York
Level Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 19, 2015

The room was quite large with a nice television. The bed was comfortable and the climate control was very easy to use. The food at the bar and restaurant was surprisingly good. A very good heirloom tomato and burrata salad. Some creative sliders. There was a large family reunion going on while I was there. It's a good hotel for... More 

Helpful?
1 Thank Phillip G
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear how you enjoyed your stay and had an opportunity to eat at the restaurant. I have passed along your comments to the Food and Beverage department also. Our fitness center is two rooms so I am sorry you didn't see the cardio... More 

Syracuse, Utah
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 14, 2015 via mobile

The hotel is very convenient to freeways and restaurants. Friendly staff. While the structure gave the initial impression of a Soviet era hunk of concrete, the furnishings and decor gave it a comfortable feel. Concierge lounge was good but for whatever reason they seemed to always have a problem with having ice available.

Helpful?
Thank N8Tagg
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear that the decor of the outer building did not represent what we have to offer inside. I have also passed along your comments to ensure that there is sufficient ice in the lounge area. Thank you again for you comments and we... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 13, 2015 via mobile

What a disaster. I stayed for a friend's wedding and I was charged for 2 days instead of one. All I was told is that they can't do anything for 5 days because the wedding hold isn't paid off yet. Seriously? Nice hotel but bad business practices and customer service. Will not stay again.

Helpful?
Thank Kristine K
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, I am sorry to hear how you were overcharged during your stay. Although we are able to credit back the extra charges there are some banks that take up to five days for it to clear on your side. Again I am sorry to hear this happen during your stay. More 

Williston, Florida
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 13, 2015

We were in Naperville for a wedding and stayed at the Marriott. What a beautiful hotel. The room was gorgeous and very comfortable. Nicely appointed and clean and modern. Coffee in room and large HD TV. My only complaint (I have this same complaint for other hotels). Why do they put non textured tile on the bathroom floors? Water and... More 

Helpful?
Thank flutterby095
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear that you enjoyed your stay with us. Although it gets very busy at the hotel sometimes we do our best to ensure that everyone enjoys their stay. I have passed along your comments to the engineering department in regards to the tile... More 

iowa
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 9, 2015

Bed is very comfortable, bathroom is small. The oddest thing here - there are no steps to get into the indoor pool, just 2 metal ladders. Concierge lounge was well stocked. No view, it's in a business area and have to drive 5 minutes to get to downtown Naperville.

Helpful?
Thank st07
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am happy to hear that you enjoyed the bedding in the room. I have also let our engineering department know of your suggestion for the steps going in to the pool. We look forward to your next visit with us. More 

New York City, New York
Level Contributor
66 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed July 2, 2015

Clean and comfortable. Nice service. Walking distance across some gigantic suburban office parks to say me restaurants but shuttle service also available. I think I had an ADA room so I didn't love the bathroom -- hand held shower, no lip on floor to keep water in and small sink no counter. The bed was reasonably comfortable, ok. Room service... More 

Helpful?
Thank heavybiztraveller
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest Thank you for the comments on your recent stay with us. I am sorry to hear how you had an ADA room and understand how it was an inconvenience for you. I hope you had a chance to utilize some of the amenities at the hotel during your stay. We look forward to your next visit with us. More 

RSM, California
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 27, 2015

As a Platinum Premier member of Marriott, I called and spoke to Paul at the front desk to arrange my stay for our anniversary. He was super professional, polite and most importantly...helpful! He took care of everything for us and I look forward to our upcoming stay.

Helpful?
Thank Mic B
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you so much for your postive comments on your interaction with Paul. I am happy to hear that he was able to provide exceptional service during your call. As a value member we strive to make your stay enjoyable and we look forward to your upcoming visit. Please let us know if there is anything we can... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 

Additional Information about Chicago Marriott Naperville

Address: 1801 N Naper Blvd, Naperville, IL 60563-1554 (Formerly Holiday Inn Select Chicago Naperville)
Location: United States > Illinois > Naperville
Price Range: $140 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn
Hotel Style:
#5 Romantic Hotel in Naperville
#5 Family Hotel in Naperville
#7 Business Hotel in Naperville
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