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Chicago Marriott Naperville

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Chicago Marriott Naperville
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360 Reviews from our TripAdvisor Community

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Showing 355: English reviews
Abu Dhabi, United Arab Emirates
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel is situated in a business park about 45 mins from the airport. I found the staff pleasant and professional and the hotel offers all the amenities one would expect. Hotel provides a shuttle bus to various destinations around the area.

Helpful?
Thank Froneman
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you so much for the comments on your stay with us. I hope you had an opportunity to utilize some of the amenities that we offer at the hotel. We take great pride in the service we provide our guest and I hope it showed during your stay. Thank you again for the comments and we look... More 

USA
Level Contributor
163 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is my favorite hotel in Naperville. I have reviewed it before but continue to review because it continues to meet my high standards for hotel stays. Nice sized clean modern rooms. Nice amenities in the bathroom. Good size closet with plenty of hangers. Large windows with good view but no outside noise. Several outdoor seating options. Several great restaurants... More 

Helpful?
Thank Bertha55
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you so much for the positive comments on your stay with us. We want you to feel at home with us. I am gald you enjoyed the room and were able to relax in the concierge lounge. I hope you were able to enjoy some of those restaurants that were in walking distance from us. Thank you... More 

Chicago
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We recently hosted a wedding for our daughter in Naperville and chose the Marriott for out of town guests. We also stayed for the weekend to make things easier on us. From the start of our planning the staff was great. I had rooms reserved in a block and even had shuttle times reserved since they said times filled up... More 

Helpful?
Thank pamalam
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you so much for the wonderful comments on your stay with us. I am really happy to hear how the wedding weekend went great. I am sure you had so much going on and we like to make things easy for you when you arrive at the hotel. We take great pride in the service we provide... More 

Chicago, Illinois
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

During our stay here, there were 4 weddings, 2 conferences, and a daily rotation of flight attendants cycling through, but you would have never known! The service we received was stellar, and the staff was always smiling. The beds are fantastically comfy, and the rooms were cleaned to perfection. Breakfast in the lobby was one of the best hotel continental... More 

Helpful?
Thank Katie D
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you so much for the positive comments on your stay with us. Although our hotel can be really busy we want everyone to feel at home when staying with us. I have shared your comments with the staff and let them know how you enjoyed your stay. Thank you again for the comments and we look forward... More 

Denver, Colorado
Level Contributor
92 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

While horribly disappointed when we arrived late in the evening and our room was given away, we were thrilled with the way in which the staff handled the problem. The front desk clerk felt comfortable asking his manager for assistance, who was efficient at solving our problem and getting us a room on the concierge level, for which our original... More 

Helpful?
Thank LoveandLive2Travel
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. First off I am sorry after arriving late your room was given away. I am happy though that the manager and host were able to assist you in getting a room on the concierge level. I have also let the food and beverage team know how well... More 

Singapore, Singapore
Level Contributor
59 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

<Location> It is situated in a pretty strategic location. This hotel is surrounded by a lot of food outlets. You will definitely not go hungry here. It is just a short drive from downtown Naperville. Complimentary parking is available in front of the hotel. <Check In> Fuss free. The entire process took no more than 10 minutes. Note: It was... More 

Helpful?
Thank ttChet
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you so much for the recent comments on your stay with us. I am happy to hear how you enjoyed your stay. We take great pride in the service we provide our guest and I am happy it showed during your stay. I hope you had a chance to try some of the amenities we offer at... More 

Bloomington, Indiana
Level Contributor
286 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We arrived around midnight to our reserved room. We were very happy with the cleanliness, the beds and the overall room. No complaints except for the bar/ lounge area downstairs. We were exhausted from hours of driving to arrive so late and have a large group of people talking so loud that I couldn't hardly hear the desk clerk. That... More 

Helpful?
Thank Elisabeth W
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, I am happy to hear how even though you arrived late your expectations of the room were what you expected. I am sorry to hear how the noise in the lobby area was hard to hear others speak. I have shared this information with our management to see what can be done in the future. Thank you again... More 

Osage Beach, Missouri
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We have stayed at many Marriott properties and have always been happy with our stays. I was expecting this property in Naperville to be of the same standards. But it fell short of our expectations. The positive is that the room was very clean and I thought the special parking spots for Hybrid and fuel efficient cars was a nice... More 

Helpful?
1 Thank GunnerMO
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your stay with us. I want to personally apologize to you for not getting a fridge upon your arrival. You did everything that you were suppose to do to ensure that you get a fridge. Thank you for letting me know about this so we can retrain the staff to ensure these... More 

Sioux Falls, South Dakota
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had several rooms at this Marriott for a 5 day stay. I love smoke free hotels THANKS Mariott! The 7th floor (Concierge Level) has large rooms with king size beds and nice seating area. Bedding was luxurious with down comforters and cotton linens. Of course the beds are Marriott quality, which is always excellent. Bathrooms were large, clean, and... More 

Helpful?
1 Thank k8tidyd
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you so much for the positive comments on your stay with us. I am happy to hear how you enjoyed the club level. I have shared your wonderful comments on the room to our housekeeping team. They will be thrilled to hear about the comments as they take great pride in providing exceptional service. We try to... More 

Columbus, Ohio
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 20, 2016

From check-in to check-out, our reservation was handled smoothly at the Marriott in Naperville. We phoned in our reservation as part of a family wedding block and with our Marriott status were given an extra large room (502). The bed was extremely comfortable, with great linens. I'm always taken with beautifully pressed sheets and pillowcases. We also had good extra... More 

Helpful?
Thank KathieColumbus_Ohio
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear guest, Thank you so much for the positive comments on your stay with us. I am happy to hear that from the beginning to the end of your stay you were provided exceptional service. We take great pride in ensuring our guest feel at home and I hope that was the case during your stay. I have also shared... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 

Additional Information about Chicago Marriott Naperville

Address: 1801 N Naper Blvd, Naperville, IL 60563-1554 (Formerly Holiday Inn Select Chicago Naperville)
Location: United States > Illinois > Naperville
Price Range: $140 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn
Hotel Style:
#5 Romantic Hotel in Naperville
#5 Family Hotel in Naperville
#7 Business Hotel in Naperville
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