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Chicago Marriott Naperville

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Chicago Marriott Naperville
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383 Reviews from our TripAdvisor Community

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Showing 377: English reviews
Saint Charles, Illinois
Reviewed 3 days ago NEW

The hotel is very modern and stylish. Our wedding guests loved the whole experience. We could sleep for days in the beds they are very comfortable. The bartenders, in particular Tally, are great! And I can not say enough positive things about Victoria and the whole staff that helped with our wedding!! The hotel is very conveniently located near the...

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Helpful?
Thank AshCetti16
MaryAnn P, Guest Relations Manager at Chicago Marriott Naperville, responded to this review

Thank you for sharing your comments regarding your stay. We will share you wonderful comments with our team. We appreciate you choosing our hotel to share your wedding memories with. We wish you all the best in your marriage and we hope you will visit us again soon!

Los Angeles, California
Reviewed 3 weeks ago via mobile

1 night stay for local business. Location within walking distance to a variety of restauarants is great. Staff is nice and accommodating, upgraded to a nice corner room on check-in though room # was not identified in hallway signs and had to walk around a bit to find the room. Lounge is small (2 standard rooms with the center wall...

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Helpful?
Thank davidandrose1
Management response:

Dear guest, Thank you for your review. We are glad to hear that you were upgraded to a corner room and that the staff was accommodating. We also thank you for the feedback regarding our concierge lounge. We look forward to seeing you again at the Chicago Marriott Naperville! Sincerely, Micaela Haas

Philadelphia, Pennsylvania
Reviewed 4 weeks ago

I stayed here this past weekend and the hotel was at full capacity - but the staff were handling things fabulously! The hotel is very up to date - beautiful rooms and lobby. I had ordered room service and the food was well within the 30 minute quote and was delicious. I was surprised that it was so timely as...

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Helpful?
Thank travelgirlkw01
Management response:

Dear Guest, Thank you for your review. We are glad that you enjoyed your stay and that the staff was able to handle all of your requests. We look forward to seeing you again soon! Happy Holidays! Micaela Haas

Philadelphia, Pennsylvania
Reviewed 5 weeks ago

I stayed at this hotel for almost a week and found it to be great. The beds were comfortable and the place was very clean. It was also pretty quiet considering the number of people going in and out of this place – it’s really busy. One thing that really sets this place apart is the staff. One night I...

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Helpful?
Thank Ferocity
Management response:

Dear Guest, Thank you for your review. We are happy to hear that the staff took care of you during your stay. We do offer complementary refrigerators to be brought up to your room. All you have to do is ask, and we will deliver it. We also have a microwave located at the front desk that you can use...

MD
Reviewed November 4, 2016 via mobile

We came to the town of Naperville for a wedding. The wedding was going to be held at the Marriott so we decided to stay there so we would be close for all the festivities. I am so glad we did. Our room was large, very clean, and exceedingly comfortable. The staff was very friendly and helpful. I was very...

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Helpful?
Thank roadking2
Management response:

Dear Guest, Thank you for your review! We are glad that you enjoyed your stay with us and we look forward to seeing you again soon! Happy Holidays, Micaela Haas

Wisconsin
Reviewed October 31, 2016

I love this hotel. Very nice staff and super accommodating. I love the Starbucks inside. The reason I am not giving this a perfect score is because I had called on a couple different occasions to ask for a cork screw to open wine and it was not brought to me until at least an hour later on all occasions.

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Helpful?
Thank Shena D
Management response:

Dear guest, Thank you for your review. I am glad to hear that you enjoy staying here and that the staff was accommodating. Thank you for letting us know about the corkscrew experience. I will follow up with the team to make sure deliveries are done within a reasonable amount of time. Thank you again for your feedback and we'll...

New York City, New York
Reviewed October 29, 2016

A beautiful modern and elegant large hotel. The room we had was beautiful, very large and spacious. The bathroom was nice and clean. Sleep quality was good. The breakfast was delicious, had many options and service was good, in fact they constantly check and ensure there’s enough of everything. The location was convenient as it was close to many things....

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Helpful?
Thank DreamingTravelers
Management response:

Dear Guest, Thank you for your review. We are glad that you enjoyed your stay and we look forward to seeing you in the future! Happy Holidays! Micaela Haas

Stuttgart, Germany
Reviewed October 27, 2016 via mobile

Stayed on business travel. Nothing to complain. Was an average stay. Room 364 was almost at the end of aisle . Was quite with pretty nice view on the small park. It takes a while to get a taxi here. 15 min ride to informatica office and to the premium outlet center.

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Helpful?
Thank BenDaMan
Management response:

Dear Guest, Thank you for your review. I am glad to hear that we upgraded you to an executive king suite and that we are a close location to your office. I will follow up with the taxi company that we work with in regards to the delay of your order. We typically have taxis waiting outside the door 24/7....

Aurora, Illinois
Reviewed October 24, 2016

attended a conference with large block of folks and felt a little like less-than-normal customers. When returning briefly to room after 2:00 p.m. is hadn't been made-up yet, had to call and request housekeeping. Our group's banquet dinner featured a pork roast that was as dry as dust and hard to chew (not just mine, our whole table) - fish...

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Helpful?
1Thank Phil R
Management response:

Dear Guest, Thank you for your review. I am sorry to hear that your experience wasn't excellent. Please know that we have followed up with the housekeeping team as well we the kitchen team to make sure this doesn't happen again. We take your feedback very seriously and we will continue to work hard to improve our service and quality...

Chicago Suburbs
Reviewed October 19, 2016

We stayed here one night to celebrate our anniversary. The rooms are small, but serve their purpose. There wasn't a mini-fridge in our room, but upon request, one was delivered free of charge within 90 minutes. The hotel is very conveniently located off of the expressway and is within walking distance to several great restaurants. Our room faced the expressway,...

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Helpful?
1Thank KLS101511
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 

Additional Information about Chicago Marriott Naperville

Address: 1801 N Naper Blvd, Naperville, IL 60563-1554 (Formerly Holiday Inn Select Chicago Naperville)
Location: United States > Illinois > Naperville
Price Range: $128 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn
Hotel Style:
#5 Family Hotel in Naperville
#5 Romantic Hotel in Naperville
#7 Business Hotel in Naperville
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Questions & Answers

Here's what travelers have asked, with answers from Chicago Marriott Naperville staff and other travelers.
4 questions
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Questions? Get answers from Chicago Marriott Naperville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Corner room”
 of 5 bubbles shenas2014, Oct 31, 2016 | Read review
“ask for room away from elevators”
 of 5 bubbles 212philr, Oct 24, 2016 | Read review
“Request a room that faces any direction other than the highway”
 of 5 bubbles GoesByTrain, Oct 4, 2016 | Read review
“Room service was excellent”
 of 5 bubbles AliceK976, Sep 28, 2016 | Read review
“If you can, get a better room than ours!”
 of 5 bubbles VeryBusyBeeUK, Sep 3, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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