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Extended Stay America - Chicago - Naperville - East

Traveler (13)
Room & Suite (11)
Dining (1)
  • Excellent42%
  • Very good12%
  • Average13%
  • Poor12%
  • Terrible21%
Travelers talk about
“king deluxe”(2 reviews)
“general manager”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Pets Allowed
Wheelchair access
Laundry Service
2 Star Hotel
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Apr 1Apr 2
1 room, 2 adults, 0 children
Standard Room
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Reviews (123)
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All reviewsking deluxean extended staygeneral managerhousekeeping staffnight staybradleyconsultantmaintenancebathtubhighwaymichelle
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1 - 5 of 123 reviews
Reviewed February 9, 2018

Good location with convenient access to highway, dining and shopping. Unlike most highway-side hotels, this one felt like staying in a good neighborhood without much noise. Breakfast was OK, though I have had better breakfast experience at 2.5 star hotels. Nice and friendly staff.More

Thank Mehrad S
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - EastResponded February 10, 2018

Thanks for choosing Extended Stay America for your stay. We are glad to know our location was ideal for your needs and that you had a comfortable time while here. It was a pleasure to have you as our guest, and we hope to be...More

Hotel's Favorite
Reviewed January 16, 2018 via mobile

Love coming to this hotel. This is the first hotel I search when I come back to Chicago which is at least 8-10 times. Affordable and has everything I need in a room. Comfy beds and the most amazing staff! Bradley and Jayla are the...More

Thank Andrew S
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - EastResponded January 17, 2018

Andrew, thanks for being a loyal guest and reviewing your experience at Extended Stay America while here for Christmas celebrations. We are thrilled to read you had a comfortable stay with us and found our service along with all of our facilities up to your...More

Reviewed January 12, 2018

Long term business stay. No major issues. Staff is always attentive and tries their best to help out. Good location to get on expressway. Great restaurants right down the road, Lifetime Fitness and LA Fitness both in area.More

Review collected in partnership with Extended Stay
Thank Rod M
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - EastResponded January 13, 2018

Rod, thank you for sharing your thoughts about our accommodations. We are happy to read you had an overall good stay with us and liked our prompt service along with our proximity to many activities in the area. We appreciate your business and hope you...More

Reviewed December 10, 2017

I feel that corporate needs to update this location because I was told that everything was full. So this is more realistic to update the decor. The room cabinets are old with grease buildup and rust too. Tile needs to be replaced not painted over....More

Review collected in partnership with Extended Stay
Thank cjordan1971
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - EastResponded December 11, 2017

Please accept our apologies for your unsatisfactory experience at our hotel. We appreciate your candid feedback and apologize that we were not able to meet your needs during your stay. Feedback like yours is invaluable to make necessary improvements. We are reviewing procedures with our...More

Reviewed November 7, 2017

This was one of the worst hotel experiences I've ever had. Upon arrival, I had a wait a couple of minutes for someone to come to the desk to check me in. He did not smile, he did not chat, he did nothing beyond the...More

1  Thank BarryIrish
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - EastResponded November 8, 2017

Barry, please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what...More

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Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Room amenities
Price range
$64 - $84 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Price range
$64 - $84 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveler (13)
Room & Suite (11)
Dining (1)
Questions & Answers
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Room Tips
"Choose a room at another hotel."
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"Rooms on the south side of the building are quieter than north side which faces the freeway [I-88]."
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"Avoid rooms facing the interstate"
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"Just never stay at this hotel, not worth your money."
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