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Extended Stay America - Chicago - Naperville - East

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Extended Stay America - Chicago - Naperville - East
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87 Reviews from our TripAdvisor Community

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Showing 87: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Jayla and Ariel have excellent communication skills and knowledge of the of their positions. Everything I needed it was taken care of with the up most care. Would stay at their hotel any time I'm in town ......

Helpful?
1 Thank Cortez B
5 of 5 stars Reviewed 1 week ago

Excellent services by GM Jayla and Ariel at the property, the rooms are good with all the mandatory facilities for an extended stay, good for families and person on job to stay in comfort.We recommend to choose Extended Stay America at 1827 Centrepoint Circle,IL when in Chicago !

Helpful?
Thank Syed Sohail A
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I tried really hard NOT to do this but Extended Stay America - Chicago - Naperville - East gave me no choice. I booked a room with them to help with the transition of my relocation from Chicago. Upon check in everything seemed to be in order. Beatrice the front desk employee was super friendly and seemed to know what... More 

Helpful?
Thank Larasha S
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for giving us your feedback regarding your stay. Please accept our apologies for our associates not being responsive to your needs and for the cleanliness issues with your suite. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service and provide a home like environment. We have shared your feedback with... More 

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Mexico City, Mexico
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 20, 2016

The cleanliness at this hotel is very poor. Everything was dirty, floors, sinks, tub, walls, and even sheets. Pipes were clogged and customer service needs improvement. Also, although we requested a non smoking room, our room smell like cigar smoke the whole time and the comforters had cigarette burns. We had a severe headache and throat pain the next day.... More 

Helpful?
Thank Mary L
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

We appreciate you staying with us and providing your feedback. It was troubling to read about your experience at our hotel. This is not the impression we like our guests to to have when they select our hotel for their lodging needs. You may have noticed from previous reviews, it is unusual for us to receive this type of feedback... More 

Platteville, Wisconsin
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 1, 2016

The good: Paaton (front desk) is one of the hardest working people I've ever met whilst traveling, and deserves to be paid twice whatever she is currently paid! Reward her for being the BEST part of what this hotel offers! The coffee was good at the grab and go bar, but I had to ask for refills during our stay... More 

Helpful?
Thank KaynGeorge
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for taking the time to evaluate your stay. We appreciate your nice comments recognizing the service provided by Paaton, and we will be sure to share your compliments with her. We are glad that you were overall pleased with your room. However, we sincerely apologize for the inconvenience you experienced in your guest room. Our goal is to... More 

St. Louis, Mo
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 28, 2016 via mobile

I will start by saying that for the most part the room was clean and that goes a far way. However, the halls were hot, they don't clean/change towels during a stay without being asked, there are not utensils or dishes in the kitchen (ask for those too), some of the kitchens were dated and the front staff was overworked.... More 

Helpful?
Thank summerlake3499
00esa, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for taking the time to evaluate your stay and for sharing your candid feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit... More 

1 review
5 of 5 stars Reviewed May 10, 2016

It was wonderful. It was quiet and clean. You can get anything you want from the front desk, dishes, knife...etc. all rooms are including stove in case you want to cook. the hotel located in very safe and clean area. so close to Naperville downtown

Helpful?
Thank jam n
Westmont, Illinois
1 review
5 of 5 stars Reviewed April 29, 2016

Let me tell you, this place is truly a location I would definitely recommend. The rooms are very spacious, extremely clean and the location is also conveniently located by various restaurants. The manager of this property Blerta, whom I had the pleasure of meeting was absolutely amazing! She provided unbelievable customer service during my visit and made me feel so... More 

Helpful?
Thank stephenmiller899
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to read that we were able to accommodate your needs with exceptional customer service and a home away from home experience! I will be sure to share your kind comments with our entire staff. Thank you again for your review. We look forward to... More 

Eyota, Minnesota
Level Contributor
119 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed April 5, 2016

We've never stayed at an Extended Stay America hotel before so I don't how this particular location rates in comparison to others. In general, the staff was very friendly and helpful. The room was relatively clean, but could have been cleaner. Everything was exactly as advertised. The grab and go breakfast is really just that - no seating available -... More 

Helpful?
Thank Carl V
Manager_11525, General Manager at Extended Stay America - Chicago - Naperville - East, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the housekeeping issues you experienced. We are sorry for this issue, but are glad to read that we were able to accommodate your needs with a satisfactory stay overall and a good value. It’s great to read that our staff... More 

Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed February 23, 2016

I was placed at this Extended Stay for work. Lived here for several months. Good Value for your money. Manager and Staff very nice, very pleasant when you need anything. Also had some heater issues was fixed right away and a great job was done. any request are done immediately !! No problem at all with anything very pleasant stay... More 

Helpful?
Thank Susan A
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Chicago - Naperville - East

Address: 1827 Centre Point Circle, Naperville, IL 60563 (Formerly Homestead Studio Suites - Chicago - Naperville)
Location: United States > Illinois > Naperville
Price Range: $73 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Chicago - Naperville - East 2*
Number of rooms: 136
Reservation Options:
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Also Known As:
Homestead Studio Suites Chicago - Naperville Hotel Naperville
Homestead Studio Suites Naperville
Naperville Homestead Suites
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