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Hotel Arista at CityGate Centre

2139 CityGate Lane, Naperville, IL 60563
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Odyssey Fun World
    0.6 mi
  • 4 star hotel
  • Free Wifi
Reviewed November 23, 2016
Top notch service & beautiful property
I stayed at Hotel Arista as an out of town guest for a... more
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388 Reviews from our TripAdvisor Community

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Showing 385: English reviews
Washington DC, District of Columbia
Reviewed November 23, 2016

I stayed at Hotel Arista as an out of town guest for a Naperville wedding and this hotel provided the most caring, high quality stay I've had in a hotel. Every single employee, from the man who took my bags upon arrival, to the front desk, the restaurant, even the woman who brought me tea in the morning, was respectful,...

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Helpful?
1Thank mjpeebs
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear mjpeebs Thank you for your compliments regarding your recent stay. I am so thrilled to hear that you enjoyed your stay and that we exceeded your expectations. I look forward to hearing comments like this and am so glad that you were able to experience all that Arista has to offer. I look forward to welcoming you back when...

Reviewed November 20, 2016

Had our wedding in Naperville and the wedding party and guests stayed at Hotel Arista. The weekend would not have been as amazing as it was without the help and accommodation of all the staff and management at the Hotel. In particular, the front door staff were INCREDIBLY helpful in going above and beyond to help us unload and reload...

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Helpful?
Thank Nike K
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Nike K Congratulations on your wedding! We are so glad to hear that you and your guests enjoyed your recent stay. Thank you for providing feedback and for giving me the opportunity to wish Ali, Xavier, and the entire Front Office team on a job well done. Please feel free to contact us if you are looking for a...

São Paulo
Reviewed November 19, 2016 via mobile

I have much enjoyed my stay at Arista. People are really nice. Xavier was always ready to help. If you like running or biking, the Illinois Prairie Path is just beside and a wonderful place. I will certainly come back!

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Helpful?
Thank rmcesar
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear rmcesar Thank you for posting a review regarding your recent stay. I am thrilled to hear that you were able to experience the trails nearby the hotel. We recently have put in the rental bikes to encourage more guests to use them. We are excited you are interested in joining us again and look forward to seeing you.

Chicago, Illinois
Reviewed November 15, 2016

My wife and I have stayed at Hotel Arista on several occasions, but this has been the best stay by far. I booked our stay rather last minute and was unable to get a room with a king bed, so I booked one with two queens. My wife and I were celebrating our 21st anniversary. Upon arrival, we were offered...

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Helpful?
Thank BarbP36
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear BarbP36 I am thrilled to hear that you enjoyed your recent stay with us here at Hotel Arista. Thank you for giving me the opportunity to award my team a job well done. We hope you will decide to stay with us again when your travels bring you to the Naperville area.

Reviewed November 14, 2016

Friday when we arrived the staff was awesome!! Let me check-in early, made sure our room was good. So attentive and informative. On Saturday it was a different story. Bar tender was so rude and so was tall skinny man at front desk. I was in shock it was horrible.

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Helpful?
1Thank angie k
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Angie K Thank you for giving us feedback regarding your recent stay with us. I understand that our team tried to reach out to discuss your experience. Please feel free to contact us if you would like to discuss further and we hope you will decide to stay with us if you are in the Naperville area again.

Chicago
Reviewed November 8, 2016

Please let me preface this by saying I have worked for hotels my entire professional career and travel a minimum of once weekly. This has to have been the single worst hotel experience I've ever had. It started out poorly with our check-in experience. When we approached the front desk, the Front Desk Manager Xavier was talking in a condescending...

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Helpful?
3Thank sampat1
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Sampat1 It was a pleasure speaking with you regarding your recent experience and on behalf of the entire Arista team, please accept our apology again. I appreciate you bringing your experience to our attention since we are using this missed opportunity to ensure that these things do not happen again in the future. We look forward to welcoming you...

New York City, New York
Reviewed November 6, 2016

A nice & cozy hotel in Naperville, IL. The check-in was quick and without incident. The staff was courteous & professional. I also called ahead for an airport taxi service & they made the reservation without issues. The room was neat & the bathroom clean. The wifi was fine as well. Nice Hotel !

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Helpful?
Thank Asad I
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear AsadI Thank you for the review regarding your recent stay with us here at Hotel Arista. I am so glad to hear that my staff was courteous and professional. Thank you for giving me the opportunity to congratulate them on a job well done. We hope that you will decide to stay with us upon your next visit to...

Indianapolis
Reviewed October 28, 2016 via mobile

Came here for one night - dropped wife off after dinner at front - tried to find parking and there were none. Signs in only parking lot in front of hotel say "No overnight parking" with no directions for hotel guests - such as "hotel guests park in rear parking garage". So I pulled back in front of hotel where...

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Helpful?
2Thank SkyHawkIndy
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear SkyHawkIndy, I sincerely apologize that your stay did not meet up to expectations and I can assure you we are taking this matter very seriously. I would like the opportunity to discuss this further, if you could please contact me via email, pgiacotto@hotelarista.com, or phone, 6305797801, upon your convenience. I look forward to hopefully speaking with you soon.

A TripAdvisor Member
Level Contributor
16 reviews
8 hotel reviews
1 helpful vote
Reviewed October 23, 2016 via mobile

Beautiful modern rooms. They gave us an upgrade for a small additional charge, it was nice since we had four adults in one room. The staff was more than accommodating to the bride and her wedding party as they were getting ready with stylists and photographer. The shuttle to and from the venue was an added plus.

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Thank A TripAdvisor Member
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Thank you for the raving review regarding your recent stay. We are glad you were able to enjoy all of the amenities we have to offer and look forward to seeing you when your travels bring you back to the area.

Washington DC, District of Columbia
Reviewed October 21, 2016

This is a hotel with missed opportunities. The bed is comfortable but the pillows were lumpy, towels are soft but either too big or hand towels, no coffee in the room, and water is $5 (!). As for room service...the coffee was French press (nice) but the cups were tiny; the eggs in the eggs benedict were nice but the...

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Helpful?
1Thank delen1
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Delen1 I am sorry to hear that you experienced missed opportunities throughout your stay. This is not the service we strive to give here at Arista and I would love the opportunity to speak with you further about your stay. Thank you for taking the time to give feedback and I hope that I may to speak to you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel Arista, affiliated with Preferred Hotels & Resorts, is the Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center and two signature restaurants including SugarToad and CityGate Grille. ... more   less 

Additional Information about Hotel Arista at CityGate Centre

Address: 2139 CityGate Lane, Naperville, IL 60563
Location: United States > Illinois > Naperville
Price Range: $160 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Arista at CityGate Centre 4.5*
Number of rooms: 144
Reservation Options:
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Hotel Style:
#1 Family Hotel in Naperville
#1 Business Hotel in Naperville
#1 Romantic Hotel in Naperville
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Arista at CityGate Centre staff and other travelers.
3 questions
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Indianapolis, United States
over a year ago
Scotch Plains, New Jersey

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Questions? Get answers from Hotel Arista at CityGate Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Consider the Deluxe Corner King room”
 of 5 bubbles PrincessDebAnn, 3 weeks ago | Read review
“Corner suite is large with great views and high ceilings”
 of 5 bubbles BarbP36, Nov 15, 2016 | Read review
“Everyone in our party were very happy with their rooms.”
 of 5 bubbles pwcreations, Sep 12, 2016 | Read review
“Our room on the 12th floor was great!”
 of 5 bubbles grimesmag, Aug 18, 2016 | Read review
“11th floor has amazing views”
 of 5 bubbles tsimeone01, Jul 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question