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Hotel Arista at CityGate Centre

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2139 CityGate Lane, Naperville, IL 60563
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Hotel Arista at CityGate Centre
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342 Reviews from our TripAdvisor Community

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Showing 340: English reviews
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Best Hotel I've Ever Stayed At! Excellent for business and Pleasure Stays. The staff are the Best~They go Above and Beyond to make your stay as pleasant as possible. The Rooms are Extremely Clean, Comfortable and Quiet! I have a difficult time sleeping when traveling on business and this is the first time I slept! I will definitely return and... More 

Helpful?
1 Thank knavarr
Keller, Texas
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We had a king suite, which was huge. My teenage daughter loved the huge bathtub and complimentary bath beads. She also loved the TV in the bathroom mirror. The staff was very friendly. I would recommend this hotel to anyone on business or pleasure that wants to stay in Naperville.

Helpful?
Thank Angela N
Granby, Massachusetts
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Room size and staff were average. Location was further then we expected and paid more then staying closer to the airport. Closest restaurants were not kid friendly and there was no pool. This hotel is suited more for business people and not families.

Helpful?
1 Thank krsmsk5
Central Wisconsin
Level Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff and room at the Hotel Arista were both top-notch. When the desk clerk heard that it was our anniversary, she upgraded us to a room on the top floor. The room was s-p-a-c-i-o-u-s and clean. the decor is bit modern/streamlined for my taste, but I don't live there, so that's a minor thing. The value was good, and... More 

Helpful?
1 Thank RobInWisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything was terrific during our recent spring stays! We look forward to booking more visits in the coming year! Our room was clean and very well maintained, the staff was very helpful and patient with any/all requests and the restaurant was perfect for brunch! Loved the fitness center also!

Helpful?
1 Thank lovesthegym
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We have stayed at the Arista every year for about 5 years now. This visit was disappointing. Our morning shower had little pressure and was lukewarm. Also the door man seed to be missing. We were told that when the property is not full of guests they cut back on the hot water. They did not cut back on our... More 

Helpful?
2 Thank boni s
leawood, ks, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When I arrived, I was notified that I had been upgraded and was subsequently greeted with a very nice room with a great view. Checkout was efficient and professional. Room was spacious and clean. Will likely visit this facility often.

Helpful?
2 Thank Robert B
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Robert B I appreciate you taking the time to complete a review for our hotel. I am ecstatic to see that you enjoyed your time at the hotel and were able to enjoy an upgraded room type. I thank you for your business and look forward to having you join us again at Hotel Arista in the future. More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I had a great time at this hotel. I only wish I had gotten to have the lump crab eggs benedict. While on the menu, it was not available either morning I was there. The staff is friendly and welcoming. The hall did get pretty noisy on Saturday night, but I'm a heavy sleeper and it didn't bother me much.... More 

Helpful?
2 Thank melissaHWalker
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear melissaHWalker I was disappointed to hear we did not have the menu item available that you were requesting. We are working with our food and beverage team to ensure that items listed are always available in the future. I am grateful that you brought it to my attention. Please accept our apology and we hope to see you again... More 

Chicago IL
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

So let's start... when you drive up you look and think, this place is going to be nice. Then you find out the parking is free... it's getting better. Once you arrive at the counter for check in, the people are great, the staff was quick, efficient, and polite. Once you arrive in your room, you see where things go... More 

Helpful?
2 Thank markpcramer
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear markpcramer, I appreciate you taking the time to give us feedback regarding your recent stay. I am disappointed to hear that our rooms did not meet your expectation. All of our guest rooms have coffee makers and bottled water. We also have scales available upon request. I am truly sorry for any inconvenience we caused for you if those... More 

Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The room was delightful. Unique, new, thoughtful. As the Arista people say, "Effortless." The only negative is the location. In a field along the highway. It won't be like that for long, but... On the plus side, it's only minutes to downtown Naperville and the Riverwalk. All downtowns should be like this. Lots of shops, restaurants, and laid-back people. Everyone... More 

Helpful?
1 Thank Mike H
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Thank you for your feedback Mike H. I am delighted to hear that you enjoyed your recent stay with us and hope that when you visit Naperville you choose to stay with us again! More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel Arista, affiliated with Preferred Hotels & Resorts, is the Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center and two signature restaurants including SugarToad and CityGate Grille. ... more   less 

Additional Information about Hotel Arista at CityGate Centre

Address: 2139 CityGate Lane, Naperville, IL 60563
Location: United States > Illinois > Naperville
Price Range: $164 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Arista at CityGate Centre 4.5*
Number of rooms: 144
Reservation Options:
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Hotel Style:
#1 Family Hotel in Naperville
#1 Business Hotel in Naperville
#1 Romantic Hotel in Naperville
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