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Room & Suite (66)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 12/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Arista
Updated 12/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 18 hotels in Naperville
Location
Cleanliness
Service
Value
Travelers' Choice
Hotel Arista, affiliated with Preferred Hotels & Resorts, is the Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center, salon, spa and three restaurants including Che Figata, Tap In and CityGate Grille.
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Room & Suite (66)66
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Parking
Wifi
Sauna
Breakfast available
Breakfast in the room
Special diet menus
Vending machine
Shuttle bus service
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
English, Spanish
Hotel links
Location
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Contact
2139 City Gate Ln, Naperville, IL 60563-3081
Getting there
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576Reviews7Q+A100Room tips
Reviews
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Popular mentions
Beware, the hotel has no housekeeping services. This information was not disclosed when I booked the hotel. I was told when I checked in there was no housekeeping. Really, this does not sound like a luxury hotel. After expressing my shock I was told there was no standard housekeeping services due to Covid-19 precautions but I could request services when I was going to be out of the room for several hours. The next day when I was leaving for a few hours I noticed the front desk and the employee started I was given the wrong information and only guest that stay 3 days or more get housekeeping. I won't go into all the details but I also noticed other areas and trash cans were not cleaned throughout the building. Parking is limited unless you want to use the parking garage which is not directly connected to the hotel and no security. Just walk fast if you have to use the garage at night. The room itself was nice if you are ok with not knowing whether the room was cleaned due to their housekeeping issues. Last time I will ever stay here. So disappointed in my experience.…
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Date of stay: June 2021Trip type: Traveled solo
Helpful
Response from Kelly Van Diggelen, Revenue Management at Hotel Arista
Responded 6 days ago
Dear Restricted R, We appreciate you taking the time to complete a review regarding your recent stay with us. I am sorry to hear that your experience was less than desired. We are working diligently to get back to services offered prior to COVID. Our goal is for every guest to have an enjoyable experience and receive top class service. If you are willing, I would like the opportunity to speak more regarding your stay. Please let me know the best time to contact you or please feel free to contact me at the information listed below. I hope we get to speak soon. Sincerely, Kelly Van Diggelen Director of Operations | CityGate Hospitality | Hotel Arista P: (630) 579-7807 E: kelly@hotelarista.com
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Hotel's Favorite
I was at this hotel for a three-night stay and used the conference room on the 12th floor all three days. Everything was excellent. My room (not a suite) was very large and comfortable. The bathroom was especially spacious. I really liked the way all the lights went out at once, but you could leave a night light on in the bathroom. The conference staff was very good; the water/coffee/ice was freshened several times during the day. When I did not have time between meetings to get lunch, someone brought me a sandwich. The hotel coffee shop/bar was fine for breakfast. The restaurant was not very busy, but I had attentive service for dinners. This was especially nice as I was eating alone all three nights. The food was pretty good, but the menu was somewhat limited, unless you wanted pizza. The kind service made up for it.…
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Date of stay: February 2020Trip type: Traveled on business
Location
Service
Sleep Quality
2 Helpful votes
Helpful
Response from JGHotelArista, Assistant General Manager at Hotel Arista
Responded Feb 19, 2020
Dear jacquelinerose5, We appreciate you taking the time to complete a Tripadvisor review regarding your recent stay with us. I am thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff here at the Hotel Arista we thank you for your business and we hope to see you again when your travels bring you back to the area! Jonathan Greer Assistant General Manager | Hotel Arista P: (630) 579-7812 E: jgreer@hotelarista.com
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Amazingly gorgeous facility. Perfect reception - Edwin! Room decor wonderful.... Turkish music on when we entered our room with our name on TV. Very Hi-end feeling. Adjacent restaurant was excellent. A Hidden Gem Did not like security deposit required at check-in
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Date of stay: May 2021
Rooms
Location
Service
Helpful
Response from Jonathan Greer, Other at Hotel Arista
Responded 5 weeks ago
Dear mhm49mhm49, We appreciate you taking the time to complete a review regarding your recent stay with us. I am thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff here at the Hotel Arista we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Jonathan Greer Assistant General Manager | Hotel Arista P: (630) 579-7812 E: jgreer@hotelarista.com
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One night solo getaway to rest & recharge. Booked here since it wasn’t a far drive, but still wanted a 4-star experience. They consistently got the little stuff wrong, and overall I’d say it didn’t meet expectations. Dirty dish-ware provided with room service. A soaking tub with broken drain. A 6:00am alarm left set by previous guest (the service team didn’t reset it) that woke me up much earlier than desired. It was disappointing, and I’ll try somewhere else next time.
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Date of stay: May 2021Trip type: Traveled solo
Helpful
Response from Jonathan Greer, Other at Hotel Arista
Responded 5 weeks ago
Dear GrapeJade8, We appreciate you taking the time to complete a review regarding your recent stay with us. On behalf of our entire staff here at the Hotel Arista we apologize for the concerns you have about your experience at this hotel. I have addressed minding details with our team here and I am truly sorry for any inconvenience we caused for you. I assure you we are working diligently to ensure a similar situations do not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that, we can exceed our guest expectations. If you'd like, you can reach me at the phone number listed below. It would be a pleasure to personally discuss your experience and / or suggestions you'd like to offer. Sincerely, Jonathan Greer Assistant General Manager | Hotel Arista P: (630) 579-7812 E: jgreer@hotelarista.com
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This is a nice place, suited well if you have business or play in the local area. The rates though don’t coincide with the current conditions of the hotel. The lack of maid service means that the hotel is not being cleaned routinely, which during COVID is disturbing. The carpet in the elevators was filthy with glitter, stains and leftover guest debris, the hotel room was moderately cleaned but not spotless, an expectation of mine when a hotel boasts itself as “luxury”. The hotel is in the suburbs, not downtown, so that requires a drive to everything and the rates should be moderately priced to accommodate not trying to recover for loss revenue of 2020. Check in was slow due to lack of attendants and the woman at the desk was not the friendliest at checkin, but got the information to me. The checkout agent was a different story, he was very nice, so I would rate service as overall average. I would suggest it to friends or family as a secondary option to one of the other hotels due to price point because it’s truly not the definition of luxury nor anything particularly special, but definitely a nice enough hotel. …
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Date of stay: May 2021Trip type: Traveled solo
Helpful
Response from Jonathan Greer, Other at Hotel Arista
Responded May 12, 2021
Dear ladeep0110, If you have a moment and are willing to share any specifics on these items it would greatly increase my ability to better assess and attempt to remedy these concerns. However, regardless of your response to my request I want to make sure that you feel your comments were heard. It would be a pleasure to personally discuss with you any specifics and / or suggestions you'd like to offer. Sincerely, Jonathan Greer Assistant General Manager | Hotel Arista P: (630) 579-7812
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PRICE RANGE
$156 - $230 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisDuPage CountyNaperville
NUMBER OF ROOMS
144
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Claim Your Listing Frequently Asked Questions about Hotel Arista
Which popular attractions are close to Hotel Arista?
Nearby attractions include Topgolf (0.3 miles), Ultimate Ninjas Naperville (0.7 miles), and Odyssey Fun World (0.6 miles).
What are some of the property amenities at Hotel Arista?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness center.
Which room amenities are available at Hotel Arista?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Arista?
Guests can enjoy an on-site restaurant and breakfast during their stay.
What are some restaurants close to Hotel Arista?
Conveniently located restaurants include CityGate Grille, Lavazza Naperville, and Cracker Barrel.
Are there opportunities to exercise at Hotel Arista?
Yes, guests have access to a fitness center and a sauna during their stay.
Are any cleaning services offered at Hotel Arista?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Arista?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Arista offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Arista?
The staff speaks multiple languages, including English and Spanish.