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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 09/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Arista
Updated 09/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 17 hotels in Naperville
Location
Cleanliness
Service
Value
Hotel Arista, affiliated with Preferred Hotels & Resorts, is the Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center, salon, spa and three restaurants including Che Figata, Tap In and CityGate Grille.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Coffee shop
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Spa
Valet parking
Wifi
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Vending machine
Shuttle bus service
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Spanish
Hotel links
Location
Full view
Contact
2139 City Gate Ln, Naperville, IL 60563-3081
Getting there
Rental CarsSee all Naperville rental cars
585Reviews8Q+A100Room tips
Reviews
Traveler rating
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Time of year
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Popular mentions
It was the worst service ever… My car was towed while I was staying in the hotel and no one tried to contact me nor was I told that the area was only for loading. When I parked, there were other 2 cars that had been there for more than 20 minutes, which made me believe it was ok to park as no sign saying that is prohibited parking exists there. In addition, when I checked in on Wednesday night and asked about the parking policy in the street the person at the front desk said nothing about not being allowed to park in that spot. Yesterday afternoon when I parked, there was someone at the front desk who saw me come in and out. Yet this person said nothing and the security people called the towing Company without trying to reach me (my phone and e-mail are recorded in the room information that the hotel has). Other issues were experienced during my stay including the yellowish water with bad smell that came out from the bathtub the same day I checked in for which I called the front desk and they sent someone to fix. Then, my 1 L water bottle was discarded yesterday afternoon while being almost full although I did not request room service as I had the indication on the door not to enter to clean. I was not able to use the bathtub during my stay as the switch that changes from shower rod to the bathtub faucet got stuck… I also called for this and the only thing they did was leave it on for the tub but when I tried to go back and forth with the shower rod it would again get stuck. In short, I feel my stay was not a pleasant one and the customer service I experienced was highly deficient. In addition, I had to pay Uber and $218 for the towing services and the hotel manager did nothing.. no refund no credit … anything… for a hotel that is supposedly top this was worse than staying in any other property that would cost 1/3 of the price.…
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Date of stay: December 2021Trip type: Traveled on business
Helpful
My wife and I recently celebrated our 32nd anniversary and spent the evening at the Hotel Arista. Prior to our stay, since we had never stayed there, we stopped by the hotel one day and asked to see a few of their finest suites & rooms. We were very pleased with one of the hotel staff, Jake, that accommodated us with providing a tour of the suites & rooms. We made the reservation and the suite we stayed in was amazing. Our room was the Gran Luxe Suite with a very clean and very comfortable King bed, large living room, separate shower, large soaking tub, double his & her sinks, his & her robes. Also in the bathroom is a TV built into the mirror and lighting was great. In the morning we ordered in room breakfast. Eggs, bacon, hashbrowns, toast and Lavazza coffee. I was impressed in the speed of the service, the appearance and quality of the food. I also want to mention that the evening hotel staff was very accommodating as well as the evening Bellman and I highly recommend this hotel for either business or pleasure.…
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Date of stay: September 2021
Location
Service
Sleep Quality
Room Tip: Avoid the low floors on the West side of the hotel otherwise you will be looking in the office...
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Helpful
We recently stayed at the hotel for a wedding. The hotel along with the rooms were top notch. Would definitely stay there again when we are in the area. Several dining choices within walking distance was another plus.
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Date of stay: October 2021Trip type: Traveled with family
Helpful
Made reservation months in advance and got a handicap room with nowhere to hang my two dresses, which I brought for a wedding. Also, no privacy, the toilet/sink/shower are all in one open room. I found the room to be terribly inconvenient. Beds were not made even though I did not put out a privacy sign. Although the staff seemed friendly, they did absolutely nothing to help me. The drapes did not close all the way and the pocket door to the bathroom was impossible to open. Avoid staying here!
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Date of stay: September 2021Trip type: Traveled with friends
Room Tip: Try to stay elsewhere.
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Helpful
We stayed one night at Aritsa and found it to be very nice. Our services started with messages and email regarding what are personal special requirements were . It was nice that they made thise effort even for a day stay. We requested early check in , late check out , humidifier and fan in the room. They kept everything. The best thing i liked was the room 's tv had a welcome message ( personalized one) along with soothing music. We ordered breakfast via room service which was delicious and good portion size. The only thing we didnot like was breakfast service by the lady who forgot spoons and it took almost 30 mins for her to come back with spoons and milk and by that time we were done with breakfast. Second thing kind of felt cheap for such a nice property was that 200 ml water bottle was charged at 5 dollars. They could have easily given that for free with the room. We tried their Che Figata restaurant for dinner and lunch next day. The service by our waiters ( Juan and Ozzy ) were awesome. The food was appetizing and well plated - meat board, gelato trio ( our favorite was berry cobbler) , sandwich, Tiramisu and Cafe latte.…
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Date of stay: September 2021
1 Helpful vote
Helpful
PRICE RANGE
$156 - $230 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisDuPage CountyNaperville
NUMBER OF ROOMS
144
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Claim Your Listing Frequently Asked Questions about Hotel Arista
Which popular attractions are close to Hotel Arista?
Nearby attractions include Topgolf (0.3 miles), Ultimate Ninjas Naperville (0.7 miles), and Odyssey Fun World (0.6 miles).
What are some of the property amenities at Hotel Arista?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness center.
Which room amenities are available at Hotel Arista?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Arista?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Hotel Arista?
Yes, free parking, a parking garage, and valet parking are available to guests.
What are some restaurants close to Hotel Arista?
Conveniently located restaurants include CityGate Grille, Lavazza Naperville, and Cracker Barrel.
Are there opportunities to exercise at Hotel Arista?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Hotel Arista have an airport shuttle?
Yes, Hotel Arista offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Arista?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Arista offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Arista?
The staff speaks multiple languages, including English and Spanish.