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2139 City Gate Ln, Naperville, IL 60563-3081
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$179
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Free cancellation until 08/20/21
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Traveler (121)
Room & Suite (66)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 12/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Arista
Updated 12/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 18 hotels in Naperville
Location
Cleanliness
Service
Value
Travelers' Choice
Hotel Arista, affiliated with Preferred Hotels & Resorts, is the Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center, salon, spa and three restaurants including Che Figata, Tap In and CityGate Grille.
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Room & Suite (66)66
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Parking
Wifi
Sauna
Breakfast available
Breakfast in the room
Special diet menus
Vending machine
Shuttle bus service
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Quiet
Languages Spoken
English, Spanish
569Reviews7Q+A100Room tips
Traveler rating
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Popular mentions
MaryDeNicolo wrote a review Sep 2020
Chicago, Illinois5 contributions
I would think other potential guests would want to know this. I spoke to Lucia, and I wanted to reschedule a booking I had just made the day before because my son was up all night and I wanted to make sure he wasn’t getting sick. I asked to reschedule from a Saturday to a Wednesday so I could be sure, and they wouldn’t switch the date. So beware that they’re not making accommodations for this and you could be staying with others they wouldn’t let switch.
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Date of stay: September 2020Trip type: Traveled with family
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Response from Jonathan Greer, Other at Hotel Arista
Responded Sep 14, 2020
Dear MaryDeNicolo, First and foremost, I hope your son is feeling better! On behalf of our entire staff here at the Hotel Arista we apologize for the concerns have regarding your experience. I want to express how seriously my staff and I are taking this extremely difficult situation and make every effort to be as understanding and flexible possible during this time. I have researched your situation extensively and see that your booking was made via a 3rd party and not made directly with Hotel Arista. Due to the nature of the agreement we have with this 3rd party we can not alter reservations once they are sent to us, this includes any date modifications or cancellations. So in this case our staff member was simply attempting to provide you with the best way to modify your stay as she was not able to do so. I appreciate you taking the time to bring this to our attention, if you have any additional questions or concerns please feel free to reach out to me directly. Sincerely, Jonathan Greer (630) 579-4100
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jacquelinerose5 wrote a review Feb 2020
Philadelphia325 contributions104 helpful votes
Hotel's Favorite
I was at this hotel for a three-night stay and used the conference room on the 12th floor all three days. Everything was excellent. My room (not a suite) was very large and comfortable. The bathroom was especially spacious. I really liked the way all the lights went out at once, but you could leave a night light on in the bathroom. The conference staff was very good; the water/coffee/ice was freshened several times during the day. When I did not have time between meetings to get lunch, someone brought me a sandwich. The hotel coffee shop/bar was fine for breakfast. The restaurant was not very busy, but I had attentive service for dinners. This was especially nice as I was eating alone all three nights. The food was pretty good, but the menu was somewhat limited, unless you wanted pizza. The kind service made up for it.
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Date of stay: February 2020
Location
Service
Sleep Quality
Trip type: Traveled on business
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Response from JGHotelArista, Assistant General Manager at Hotel Arista
Responded Feb 19, 2020
Dear jacquelinerose5, We appreciate you taking the time to complete a Tripadvisor review regarding your recent stay with us. I am thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff here at the Hotel Arista we thank you for your business and we hope to see you again when your travels bring you back to the area! Jonathan Greer Assistant General Manager | Hotel Arista P: (630) 579-7812 E: jgreer@hotelarista.com
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MelissaWP wrote a review Sep 2020
Shorewood, Illinois304 contributions82 helpful votes
We reserved a large corner room, which had two giant windows giving the room a lot of natural light. The room itself was rather spacious and would be comfortable for a longer term stay if necessary. The bed was not as comfortable as we had hoped and expected, but it was decent. There was some highway noise from vehicles despite being on the 11th floor. The bathroom was huge, with a tub, separate walk in open shower, and doorway to the toilet area. The bathroom also has two drawers underneath the counter top, which is great for storing extra items. There is a TV in the mirror (no thanks for us, but some people might like this) and a makeup mirror on the counter. One of the light switches turns on a neat nightlight that comes on underneath the bathroom counter. The bath towels are super long and thick. One downside is that the wall next to the bathtub is like a glazed/frosted glass window, which means that if someone gets up in the middle of the night to use the bathroom, then the light shines through right into the room directly next to the bed! A few days before our stay, I had received an e-mail indicating I could choose three personal items (e.g., lavender infused pillow, noise machine, newspaper, etc.) during our stay. However, after doing so, I then received an e-mail indicating that two of the three items I chose were not available due to the pandemic. My suggestion is to not send the standard e-mail then so that people don't have the option of choosing items that aren't currently available due to the pandemic. Upon our arrival, we received two beverage vouchers to be used at Lavazza, which my husband used to get coffee for himself in the morning. We would like to return here again in the future, post-pandemic, to get the full experience and extent of what we might have missed.
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Date of stay: September 2020
Value
Service
Sleep Quality
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Response from Jonathan Greer, Other at Hotel Arista
Responded Sep 14, 2020
Dear MelissaWP, We appreciate you taking the time to complete a survey regarding your recent stay with us. I am thrilled to see that you enjoyed your time at the hotel. I did want to provide some insight on one of your observations regarding our bathrooms. Our property is Leed Certified, and the intention of the frosted glass is to allow natural light into the bathroom, I do apologize if it negatively affected your sleep! Secondly I am addressing our pre-arrival email options with our team and I am truly sorry for any inconvenience we caused for you. I assure you we are working diligently to ensure a similar situation does not occur again in the future We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely, Jonathan Greer (630) 579-7812
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Kristen V wrote a review Jul 2020
2 contributions
Very clean. Incredibly friendly, light and spacious. Felt secure and safe. The staff and restaurants on sight made every effort to comly with restrictions in place. Would recommend and will stay again in future.
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Date of stay: July 2020
Location
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julie35790 wrote a review Dec 2019
Champaign-Urbana, Illinois82 contributions24 helpful votes
Loved this hotel. Rooms are gorgeous, well designed with plenty of room. Beautifully decorated for the Holidays. Brunch was good. Service by all departments was outstanding. Only minor complaint is the bar closed before midnight on a Saturday.
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Date of stay: December 2019Trip type: Traveled with friends
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Response from JGHotelArista, Assistant General Manager at Hotel Arista
Responded Dec 31, 2019
Dear julie35790, We appreciate you taking the time to complete a survey regarding your recent stay with us. I am thrilled to see that you enjoyed your time at the hotel. On behalf of our entire staff here at the Hotel Arista we thank you for your business and we hope to see you again when your travels bring you back to the area!
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PRICE RANGE
$156 - $230 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisDuPage CountyNaperville
NUMBER OF ROOMS
144
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Frequently Asked Questions about Hotel Arista
Which popular attractions are close to Hotel Arista?
Nearby attractions include First Division Museum at Cantigny (3.9 miles), Cantigny Park (3.8 miles), and Adagio Teas (3.7 miles).
What are some of the property amenities at Hotel Arista?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness center.
Which room amenities are available at Hotel Arista?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Arista?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Hotel Arista?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Arista?
Conveniently located restaurants include Meson Sabika, Portillo's Hot Dogs, and Schmaltz Delicatessen.
Are there opportunities to exercise at Hotel Arista?
Yes, guests have access to a fitness center and a sauna during their stay.
Are any cleaning services offered at Hotel Arista?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Arista?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Arista offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Arista?
The staff speaks multiple languages, including English and Spanish.