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Hotel Arista

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2139 City Gate Ln, Naperville, IL 60563-3081
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Traveler (123)
Room & Suite (75)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Hotel Arista, affiliated with Preferred Hotels & Resorts, is the Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center, salon, spa and three restaurants including Che Figata, Tap In and CityGate Grille.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Parking
Free internet
Wifi
Public wifi
Internet
Sauna
Breakfast available
Breakfast in the room
Special diet menus
Vending machine
Shuttle bus service
Banquet room
Meeting rooms
Fax / photocopying
Spa
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Charming
Languages Spoken
English, Spanish
Hotel links
Visit hotel website
560Reviews7Q+A100Room tips
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Popular mentions
Over the years, we’ve stayed at a number of five-star hotels and, to our surprise, we believe the Hotel Arista is the most hospitable and comfortable of them all. (Our last stay was in the Mark Hopkins in SF.) Every member of the staff went “above and beyond” to make our stay comfortable. Kudos to the front desk staff, the bar staff, the restaurant staff, housekeeping and Michael, the Bell Captain. The room designs are “smart” and the amentities are first-class. We strongly recommend this fine hotel. (I believe “everybody imitates the Boss” and we met the owner in the lobby one night. I can easily see that her enthusiasm and care for her guests would be the benchmark for her staff.)
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Little bit out of the way, but good access for anyone who is using a car - will be nearly everyone in this area. Hotel is clean and friendly, with a coffee bar and gym attached which does help given that this hotel is fairly isolated. Bar prices are a bit steep compared with the bars in the area, but goes without saying that this is the norm for a hotel. Plenty of parking in what appears to be a well lit and safe area. Would be happy to use again if ever in the area
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Response from jerrye432, General Manager at Hotel Arista
Responded 1 week ago
Thank you SimonR248 for making time and providing feedback on your stay with us.... we appreciate the 4 star rating! We appreciate your comments to stay again once in the area. All my best, Jerry Evans General Manager
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Excellent! A very nice boutique hotel. The check-in was Fantastic. Friendly and efficient. The room was modern and well appointed. Bathroom was spacious and well laid out. Door personnel were exceedingly courteous. I inquired about the distance to a CVS or Walgreen's and they offered to take me there and back in their hotel shuttle.
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Response from jerrye432, General Manager at Hotel Arista
Responded 1 week ago
Thank you kpOrlando for the feedback from your stay experience here. We appreciate your choice to be our guest and look forward in having you back ! Thank you Jerry Evans General Manager
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+1
Had business next door, so the Arista was a no brainer. Booked a corner suite and the room was lovely. Spacious, contemporary and attractive. Roomservice burger was OK, but breakfast the next mornign was excellent. Service at the front desk was wonderful. Bed was nice, but no top sheet. When did the world go all in the comforter option? Anyway, lovely stay. Bill
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Response from jerrye432, General Manager at Hotel Arista
Responded Sep 17, 2019
Thank you Bill for providing feedback on you stay with us... we do appreciate you making time as well as providing a 5-star rating. I am happy to know you felt our service met your expectations and the room was attractive. Our bedding follows a "European Style" providing no top sheet, duvet only. We look forward in having you as our guest again soon! All my best, Jerry Evans General Manager
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Booked this hotel because it was the location of a family wedding. First I called to book our room, probably around 7-8 on a Friday evening , was put on hold for more than 5 minutes and then was asked by staff to call back during regular business days to make my reservation. I thought that was kind of weird but okay I will try later. I called back a few weeks later and booked our room, I will say I think the person helping even apologized for the earlier inconvenience. I asked about early check in since we would be driving in from out of town. She told they didn’t have an early check in but I could gladly call the day of and ask about checking in a little early. So on our way today I did what was I was told and I called to inquire about an early check in. The person that answered literally laughed at me, like a sarcastic haha and asked if I had purchased some $35 early check in package. I explained I had not and in fact had not even been offered that option despite asking about early arrival. He told me check was 4:00. He continued answer my questions rudely. We have family already there so it is not a big deal to get ready in someone else’s room but thus far I am not impressed with the service. I sure hope the wedding service is better for our cousin’s sake.
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Response from jerrye432, General Manager at Hotel Arista
Responded Sep 8, 2019
Thank you Sknight80 for providing feedback on your stay with us. We know of this situation and understand this was addressed with personal apologies from our team. Thank you Jerry Evans General Manager
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PRICE RANGE
$155 - $328 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisNaperville
NUMBER OF ROOMS
144
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Frequently Asked Questions about Hotel Arista
Which popular attractions are close to Hotel Arista?
Nearby attractions include Topgolf (0.3 miles), Ultimate Ninjas Naperville (0.7 miles), and Odyssey Fun World (0.6 miles).
What are some of the property amenities at Hotel Arista?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness center.
Which room amenities are available at Hotel Arista?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Arista?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Hotel Arista?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Arista?
Conveniently located restaurants include CityGate Grille, Lavazza Naperville, and Cracker Barrel.
Are there opportunities to exercise at Hotel Arista?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Hotel Arista?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Arista?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Arista offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Arista?
The staff speaks multiple languages, including English and Spanish.