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Decided to branch out from Motel 6 as according to Travelocity there was no pet restrictions. However, when printing off confirmation, it stated was a $10 fee for pets. Upon arrival, we were told was a $20 fee per pet above 40pds! Night attendant did...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express MetropolisResponded July 3, 2014
Thank you for leaving us a review about your stay. I apologize for any inconvenience you experienced while visiting our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to...More
When we got there we were told that the pool was closed but the staff gave us money off of our bill which I greatly appreciated and they apologized several times! The first thing that my kids asked when I went back to the car...More
Thank Jana K
Response from IHGCare, Guest Relations Manager at Holiday Inn Express MetropolisResponded June 29, 2014
Dear Jana K,
Thank you for leaving us a feedback about your recent stay. I am glad to know that the problem encountered with the pool facility was addressed immediately. We strive to give great and impressive service to all of our guests and it...More
This is the lowest review I have ever given. I will start out with the positives...it is easy to get to, and we booked with points, so it was free. The staff was friendly, it's very close to restaurants, and that's where the positives end....More
Thank Liberty K
Response from Vic M, General Manager at Holiday Inn Express MetropolisResponded June 1, 2014
Dear Liberty K,
Thank you so much for sharing your thoughts and comments regarding your stay with us. I would like to sincerely apologize that we fell short in providing the excellent facilities that have become the cornerstone of Holiday Inn Express hotels around the...More
The front desk staff here is wonderful - friendly and helpful even when arriving after midnight. Hotel is small, a bit older, but well kept. It's very easy to get to from the highway. We will definitely stay there again.
Wanted to book a room using my IHG points and blonde girl at front desk was S L O W as molasses! I think on purpose too. First off, she said she couldn't book the room with my points and that I would have to...More
Response from Vic M, General Manager at Holiday Inn Express MetropolisResponded May 17, 2014
Thank you for your feedback, for being an IHG Rewards Club member, and also for staying with us on your trip through this area. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that...More
$94 - $125 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Smoking rooms available ,
Number of rooms
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